Corporate Project Solutions
Dynamics 365 Adoption and Change Management Services
User adoption is key to maximising your return on investment, be it an asset management, contact management or case management solution. Regardless of the system you are planning on implementing CPS can support you in the planning and implementation of change management to ensure your users embrace the new solution.
Features
- Change management strategy design and delivery
- Stakeholder analysis (strength of the sponsorship coalition)
- Project Risk assessment (level of risk pertaining to the project)
- Integration of change management with project delivery
- Change management readiness assessments
- Change management plans: communication, sponsorship, resistance, coaching & training
- Change management & transition support: communications, resistance, coaching & training
Benefits
- Objective assessment of your organisations readiness to change
- Objective assessment of your organisations ability to change
- Increased Return on Investment, through increasing the speed of adoption
- Increased Return on Investment, through increasing the utilisation of change
- Increase in Adoption through greater awareness & desire for change
- Increased workforce engagement from End-user to Sponsor
- Less disruption through proactive resistance management
- Risk Mitigation (lost productivity, workforce turnover, over running project costs)
- Prince2® and ProSci® Certified Change Management Professionals
Pricing
£675 to £1,395 a unit a day
- Education pricing available
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at sales@cps.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 14
Service ID
9 7 3 2 0 9 0 0 2 1 2 6 4 5 7
Contact
Corporate Project Solutions
Sales Administration
Telephone: 01628 321321
Email: sales@cps.co.uk
Planning
- Planning service
- Yes
- How the planning service works
- We would have a meeting with the customer to discuss requirements and longterm roadmaps.
- Planning service works with specific services
- Yes
- Hosting or software services the planning service works with
-
- Dynamics 365
- Microsoft Power Platform
- Dynamics365
Training
- Training service provided
- No
Setup and migration
- Setup or migration service available
- No
Quality assurance and performance testing
- Quality assurance and performance testing service
- Yes
- How the quality assurance and performance testing works
- N the context of Adoption and Change Management (ACM), Quality Assurance (QA) and Performance Testing are pivotal for ensuring that new cloud solutions meet organisational standards and user expectations. These processes are integral to your adoption strategy, providing a structured approach to identify potential issues and optimise system performance before full-scale implementation. The QA phase focuses on verifying the cloud solution aligns with predefined requirements and standards, ensuring it is reliable, secure, and user-friendly. This involves rigorous testing of functionalities, security protocols, and integration with existing systems. Involving end-users in the testing process, organisations can gather valuable feedback on usability, facilitating a user-centred design approach that enhances satisfaction and adoption rates. Performance testing assesses the solution's efficiency, scalability, and stability under various conditions. This ensures the system can handle peak loads and integrates smoothly with your IT ecosystem, preventing potential performance bottlenecks that could affect user productivity and confidence in the solution. Throughout the ACM process, continuous communication and training are essential to prepare users for the transition, addressing concerns and building competency in the new environment. By integrating QA and performance testing into the change management strategy, organisations can foster a culture of excellence, and a seamless transition.
Security testing
- Security services
- Yes
- Security services type
-
- Security strategy
- Security risk management
- Security design
- Cyber security consultancy
- Security incident management
Ongoing support
- Ongoing support service
- Yes
- Types of service supported
-
- Buyer hosting or software
- Hosting or software provided by a third-party organisation
- How the support service works
-
Following an on-boarding process, CPS can provide support services for Microsoft 365, Dynamics 365 and Azure-hosted solutions. Given the nature of the cloud we typically provide remote support services for cloud-hosted solutions and services. In the absence of non-cloud related issues (such as connectivity, firewall, etc), cloud-related support incidents often involve managing and resolving issues through cloud-vendor support processes. CPS follow the ITIL Incident Management process.
CPS can provide ongoing SIEM event and alert monitoring, including Microsoft Sentinel.
CPS offer two levels of support:
Level 1 - Reactive Support - Something goes wrong and the customer calls or emails for help.
Level 2 - Managed Service - We monitor the environment and carry out proactive maintenance of the solution.
Both of these services are run by our dedicated Service Desk. As part of this service CPS will assign a Cloud Support Engineer.
Both Level 1 and Level 2 will have assigned Technical Account Managers as standard.
Service scope
- Service constraints
- N/A
User support
- Email or online ticketing support
- Yes, at extra cost
- Support response times
- CPS has a Managed Service (MSP) offering with a dedicated UK-based support team. CPS can offer remote and/or onsite tactical support through to full outsourced managed service. CPS adheres to defined support SLAs based on issue severity and priority. For all customer queries, CPS provides an initial response time of under 1 hr for questions received within Standard Business Hours. Weekend questions (Priority One only) and normal SLA's apply. As standard, all CPS customers are assigned a dedicated Account Manager who will also be on hand to support and address customer queries with no charge.
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- WCAG 2.1 A
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- Web chat
- Web chat support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support accessibility standard
- WCAG 2.1 A
- Web chat accessibility testing
- Microsoft Teams
- Support levels
- CPS offer two levels of support: Level 1 - Reactive Support - Something goes wrong and the customer calls or emails for help. Level 2 - Managed Service - We monitor the environment and carry out proactive maintenance of the solution. A dedicated Managed Service team runs Managed Services. As part of this service CPS assign a Cloud Support Engineer. Level 1 and Level 2 have Technical Account Managers assigned as standard.
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Conforms to BS7858:2019
- Government security clearance
- Up to Developed Vetting (DV)
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- Citation ISO Certification
- ISO/IEC 27001 accreditation date
- 21/01/2023
- What the ISO/IEC 27001 doesn’t cover
- NA
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- Yes
- Other security certifications
- Yes
- Any other security certifications
- Microsoft Solutions Partner | Security
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Covid-19 recovery
- Tackling economic inequality
- Equal opportunity
- Wellbeing
Fighting climate change
At CPS, we take our environmental impact seriously. We are measuring and reducing our carbon emissions and have set a progressive target to reduce emissions 50% by 2030 and achieve Net Zero by 2050. This involves the continuation of various measures and activities, already being implemented and embraced by our people, for example: the continued maintenance of our ISO:14001 accreditation, meetings via Microsoft Teams, a “Think Local” approach to sourcing quality suppliers, the implementation of an electric vehicle scheme and cycle to work programme, and maintaining a paperless office. Moving forward, our commitment to reduced carbon emissions will continue to grow with the implementation of further measures such as: the introduction of a Sustainable Travel Policy to support employee behavioural change to business travel, commuting and parking, introducing a remote working policy alongside the reduction of office space to encourage remote working and reduce travel to office, and the roll out of carbon training to all our colleagues.Covid-19 recovery
As CPS navigates the post-pandemic era, we remain committed to bolstering the UK's economic revival and ensuring the well-being of our employees. Our procurement strategy prioritises UK-based suppliers, circulating capital within the local economy. To accommodate the new normal, we've reimagined our workspace design, focusing on flexible environments that foster collaboration and innovation while ensuring safety. We've enhanced our mental health support programs, acknowledging the profound impact COVID-19 has had on mental well-being. Additionally, our professional development initiatives have been recalibrated to equip our workforce with the skills necessary for a digital-first economy, thereby ensuring their growth and adaptability. By implementing remote working options, we are sustaining productivity and contributing to reducing commuter congestion, supporting a greener economy. Our approach is holistic – we are enhancing our business operations and nurturing our workforce to be stronger, resilient, and future-ready.Tackling economic inequality
CPS champions economic equality by considering local employment alongside UK wide recruitment, helping communities in our local areas, while fostering equitable growth. Our apprenticeship schemes unlock career opportunities, offering hands-on experience that cultivates skilled professionals across diverse socio-economic backgrounds. Alongside this, our graduate programmes are designed to nurture emerging talent, providing the essential tools for success in a dynamic marketplace. These initiatives stand at the core of our commitment to inclusivity, propelling opportunity and progression as shared values within our society. Through these efforts, CPS asserts its role as a responsible corporate citizen, actively shaping a more equitable and balanced economy.Equal opportunity
CPS steadfastly upholds an inclusive work environment, endorsing equal opportunity and safeguarding against all forms of unlawful discrimination — whether based on ethnicity, gender, pregnancy, marital status, gender identity, disability, faith, age, or sexual orientation. Our policy is designed to dismantle any prejudiced practices, fostering an ethos where diversity is not only respected but is integral to our collective success. Our aim extends beyond our internal operations to ensure equitable access to our services and products for all clients and customers, affirming our belief in respect and dignity for every individual we engage with. In alignment with our Data Protection Policy, we manage all personal data with the utmost integrity. The goals of this policy are clear: to eradicate discrimination, ensuring compliance with the Equality Act 2010. We are committed to fair practices in all HR processes, from hiring to promotion, and from professional development to compensation. Decisions are based solely on individual ability, achievements, expertise, and efficiency. This commitment reflects our ongoing dedication to meritocracy and the fair treatment of all employees and stakeholders in line with the most current UK government guidelines.Wellbeing
CPS is at the forefront of championing the health and wellbeing of our team, underscoring the significance of both physical and mental health across all levels of our operations. Our commitment to fostering a positive workplace culture is evident in our modern, flexible working strategies. These include: - Hybrid working models, which empower our employees to deliver exceptional results from any location within the UK, harnessing the benefits of both office-based and remote working to enhance productivity and work-life balance. - The implementation of a 9-day working fortnight, offering our staff a well-deserved break every second Friday, ensuring rest and recuperation which is integral to sustained performance and employee satisfaction. - Comprehensive healthcare provisions that encompass mental health support, reflecting our recognition of the importance of holistic health for our staff's overall wellbeing. These measures are part of our continuous effort to adapt to the evolving work landscape, reinforcing our dedication to the prosperity and resilience of our employees and, by extension, the organisations we serve.
Pricing
- Price
- £675 to £1,395 a unit a day
- Discount for educational organisations
- Yes
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at sales@cps.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.