Keaze Ltd (trading as KPro Software)

KPro Software 2026

KPro is a cloud-based SaaS platform designed for affordable housing providers to manage and streamline Shared Ownership sales and resales amongst other affordable sales and rental tenures. It supports the end-to-end home-seeker/home-buyer journey, helping providers improve efficiency, compliance, and customer experience through structured workflows, automation, and secure data management.

Features

• List your properties across major portals in a single click
• Receive leads directly into one centralised system
• Sales progression tool mapping your sales workflows provides ultimate consistency
• Real time reporting to facilitate data driven decision-making
• Email campaign tool to help market your properties
• Automation of KIDs and other mandatory information policy requirement documents
• In-app brochure creation tool
• Appointment booker feature to handle open days and adhoc viewings
• 1% staircasing and new model repairs management module
• Single Sign On capabilities ensuring industry standard security measures

Benefits

• Save time managing listings with one-click multi-portal publishing
• Capture and track all enquiries from one central dashboard
• Ensure consistent, compliant workflows across every sales journey
• Make smarter decisions faster with real-time performance insights
• Eliminate manual errors in producing compliance documentation
• Drive buyer interest through targeted, automated email marketing
• Instantly generate branded brochures for listings and campaigns
• Simplify viewing management and reduce missed appointments
• Manage 1% staircasing and repairs seamlessly in one place
• Maintain secure, seamless access with Single Sign-On integration

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  ODS

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hello@kprosoftware.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

973551567475037

Contact

Freddie Wells
07494 023278
hello@kprosoftware.co.uk

About your service

• Service categories:

  Application Development and Deployment

  Software quality and life cycle

  • Software change, configuration and process management
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: KPro is a cloud-based SaaS platform hosted on AWS and accessible via standard web browsers. Planned maintenance and software updates are scheduled outside of core business hours wherever possible, with prior notice provided to clients. Service availability may be temporarily affected during these maintenance windows. Performance depends on users having a stable internet connection and supported browser. KPro provides support during standard UK business hours (Monday–Friday, 9am–5pm, excluding public holidays). There are no specific hardware or software dependencies beyond normal browser access.
• System requirements:
  • Modern web browser (Chrome, Edge, Safari, or Firefox)
  • Stable internet connection
  • PDF viewer for document downloads
  • Email client access for automated notifications
  • No additional software installation required
  • Standard antivirus protection recommended
  • Compatible with Windows, macOS, and mobile devices

User support

• Email or online ticketing support: Yes
• Support response times: 1. For time sensitive issue like performance issue or outage = <3 business hours.; 2. Platform query (education) i.e. General support question/ assistance needed = within 24 hours; 3. For platform request i.e adding functionality or workflow changes = within 24 hours; ; Usual support hours are 9-5 weekdays. KPro also has an out of hours support channel for service disruptions outside of typical working hours i.e. weekends
• User can manage status and priority of support tickets: No
• Phone support: No
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: KPro provides a comprehensive onboarding and ongoing support package designed to help customers adopt and operate the platform effectively. This includes initial workflow configuration and access to technical support throughout the contract term. All users benefit from built-in system guides, a searchable knowledge base, and in-app assistance featuring educational videos, step-by-step instructions, and a support request form.; ; Standard support is available Monday to Friday, 9am–5pm (UK time), via email or phone. Planned maintenance and product updates are communicated in advance to minimise disruption. Outside of core business hours, KPro operates a degree of extended support: critical issues may be responded to out of hours up to 10pm on weekdays and between 9am–5pm at weekends, depending on severity.; ; For organisations requiring enhanced support, KPro offers optional additional support subscriptions. These allow customers to purchase a flexible bank of hours for ad-hoc technical, configuration, or advisory support. Enhanced support options may also include regular Account Check-ins to identify optimisation opportunities and ensure continued system performance, as well as a dedicated support manager to act as the primary point of contact.; ; Basic technical support is included within the standard service price. Enhanced support and consultancy services are optional and tailored to customer requirements.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: KPro delivers a structured onboarding and training approach to ensure users gain confidence and realise value from the platform quickly. Each customer is supported by a dedicated Onboarding Manager and Customer Success contact, who guide them through setup, configuration, and training at a pace appropriate to their organisation.; Training is delivered remotely or onsite and is tailored to user roles and specific system functionality. Following go-live, customers enter a hyper-care period during which usage is proactively monitored and any early queries or technical issues are addressed promptly to support a smooth transition.; Ongoing learning is supported through comprehensive user documentation, in-app guidance, and a searchable knowledge base. KPro also uses Scribe to provide clear, visual, step-by-step walkthroughs of key processes, enabling users to quickly understand workflows and self-serve with confidence. Instructional videos and guides are available on demand, allowing users to learn at their own pace.; This combination of guided onboarding, role-based training, visual documentation, and embedded support ensures rapid adoption and a positive user experience for users of all technical abilities.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: At the end of a contract, KPro follows a structured and secure data extraction process to ensure clients can retrieve all their information in a timely and accessible format. We work closely with the customer to plan and schedule the extraction, ensuring minimal disruption to ongoing operations.; Customer and inventory data is provided in CSV format, allowing easy import into other systems or storage solutions. KPro dedicates time and technical support to facilitate the safe and accurate transfer of data, maintaining full compliance with data protection and security standards throughout the process.; Once the data transfer has been completed and confirmed by the client, KPro ensures that all copies of the data are securely deleted from our systems in accordance with contractual and regulatory requirements. This transparent and well-documented process ensures customers retain full ownership and control of their data at all times.
• End-of-contract process: End-of-Contract Process:; At the end of the contract term, customer access to the KPro platform will become restricted with immediate effect. Service contracts typically extend for up to three years unless terminated in accordance with the agreed notice period (60 days as standard) or special terms are agreed prior to contract sign. ; Customer data is retained securely for 12 months following contract termination, after which it is permanently deleted in line with data protection and retention policies.; Data export is available on request and provided in CSV format. This service is chargeable and priced separately from the standard subscription. Where required, KPro can provide limited off-boarding support for up to 30 days after contract end to assist with data extraction or transition activities; this support is also typically chargeable.; Pricing Inclusions and Exclusions:; The contract price includes use of the KPro platform, standard support during the contract term, hosting, maintenance, and security updates.; Additional costs may apply for post-contract services, including data exports and off-boarding support. There are no exit penalties or mandatory termination fees beyond these optional services.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: KPro provides all onboarding and off-boarding documentation in accessible digital formats to ensure clarity, consistency, and ease of use. During the onboarding kick-off session, customers are guided through structured onboarding materials, including setup documentation and supporting presentations. These materials are then provided electronically, typically as PDFs, for ongoing reference and record-keeping. Documentation is written in clear, structured language, formatted for accessibility, and can be viewed on any standard device.; To support understanding and self-service, KPro also uses Scribe to create visual, step-by-step guides that illustrate key onboarding tasks and workflows. These visual aids complement written documentation and help users quickly understand processes without requiring technical expertise.; The off-boarding process follows a clearly documented and secure procedure. Customers receive written guidance detailing data export options, formats, transfer methods, and system closure steps. Off-boarding documentation is provided digitally, including visual guides where appropriate, ensuring transparency, ease of access, and audit readiness throughout the transition process.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
  • Other
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: KPro offers a fully responsive, cloud-based platform accessible on both desktop and mobile devices through a standard web browser. The core functionality and data access are mirrored across devices, ensuring a consistent user experience whether working in the office or remotely. The desktop interface is optimised for detailed data entry, workflow configuration, and reporting, offering enhanced visibility of dashboards and multi-tab navigation. The mobile version is for on site convenience, allowing users to view property details, manage leads, and update records while on the move.
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: KPro is accessed via a secure, web-based interface designed for ease of use and accessibility. Users log in through standard web browsers using individual credentials and multi-factor authentication where required. The interface provides intuitive navigation through dashboards, property listings, workflows, and reporting tools, enabling users to manage leads, sales progression, and marketing activity within a single environment.; ; The platform includes built-in help content, searchable guides, and in-app support features to assist users directly within the interface. KPro’s responsive design ensures full functionality across desktop, tablet, and mobile devices without the need for additional software installation.
• Accessibility standards: None or don’t know
• Description of accessibility: KPro is a fully web-based service accessible through any modern browser on desktop, tablet, or mobile devices. Users access the system via secure login, with role-based permissions controlling what each user can view or edit. This ensures that individuals only see data relevant to their role.; ; KPro follows best practice accessibility standards, with clear navigation, high-contrast design, and responsive layouts to support users of all abilities. Built-in help content, searchable guides, and in-app support features assist users directly within the platform.
• Accessibility testing: We have not yet conducted formal testing with users of assistive technology, but we perform regular internal accessibility testing to evaluate the experience for assistive technology users.; ; This includes using Microsoft Accessibility Insights and WAVE to identify WCAG-related issues, as well as hands-on testing with the NVDA screen reader and popular browser plugins to assess reading order, labelling, and navigation. We also test full keyboard-only navigation to ensure all functionality is accessible without a mouse. These practices help us identify and address accessibility barriers early in development.
• API: Yes
• What users can and can't do using the API: KPro provides a secure API interface that enables authorised data exchange between KPro and approved third-party systems i.e. portals, websites or other software. API setup and configuration are handled directly between KPro and the third party, ensuring correct authentication, data mapping, and secure integration. Clients do not need to manage or configure the API themselves.; ; Through the API, clients can automatically list properties across integrated portals or sales websites and retrieve leads generated from those listings directly into KPro. This streamlines data flow and eliminates the need for manual entry.; ; Users cannot modify the API structure, endpoints, or authentication settings directly. Any changes or updates to the API, such as new integrations, field mappings, or functionality enhancements are completed and supported by KPro under a subscribed service agreement.; ; API usage is governed by strict access controls and encryption standards to ensure data integrity and security. There are no limits on data volume within fair usage parameters, but functionality is restricted to the operations defined and approved by KPro during setup.
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
• API sandbox or test environment: Yes
• Customisation available: No

Scaling

• Independence of resources: KPro is hosted on a scalable cloud infrastructure that automatically allocates resources based on demand. Each client operates within logically separated environments, ensuring that activity or traffic spikes from one user do not impact others. Load balancing, performance monitoring, and autoscaling policies maintain consistent service levels even during peak periods. Regular capacity planning and infrastructure reviews further guarantee reliability and performance continuity.

Analytics

• Service usage metrics: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: In-house
• Protecting data at rest: Other
• Other data at rest protection approach: KPro data is stored securely within AWS (London region) using AWS-managed encryption at rest. All data, including backups, is encrypted using AES-256 or stronger standards. Access to data is controlled through strict API authentication mechanisms, including unique API keys and role-based permissions.; ; There is no physical access to infrastructure, as all hosting and physical security controls are managed by AWS. Logical access is restricted to authorised KPro personnel only, with all actions logged and monitored for compliance and security assurance.
• Data sanitisation process: Yes
• Equipment disposal approach: In-house destruction process
• Data sanitisation type: Data Erasure

Data importing and exporting

• Data export approach: Users can export data directly from the system using standard export features. All client data can be extracted in common, non-proprietary formats (csv, .xlsx, or .pdf).; ; At contract end, KPro provides a structured data extraction process:; The client nominates a data owner to oversee the extraction.; KPro produces a full data export of customer and property records and documents within an agreed timeframe.; Data is delivered securely via encrypted file transfer (e.g. SFTP or secure link).; A confirmation of successful receipt and deletion schedule is logged for compliance.
• Data export formats: CSV
• Data import formats:
  • CSV
  • Other

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Service Availability & SLA; Keaze/KPro guarantees 99.5% monthly availability of the KPro platform, excluding planned maintenance and factors beyond our control (e.g., AWS upstream issues, customer-side connectivity, or force majeure). The service is hosted on Amazon Web Services (AWS) to ensure resilient and secure cloud infrastructure.; ; Planned Maintenance; Maintenance is rare and carried out during low-usage periods with advance notice. Planned downtime is excluded from availability calculations.; ; Incident Management; We operate a P1–P3 model with the following target response times during support hours (09:00–17:30, Monday–Friday, excluding UK public holidays):; P1 (Critical): response within 12 hours; P2 (Major): response within 24 hours; P3 (Minor): response within 24 hours; P1 issues reported outside service hours are acknowledged the next business day.; ; Service Credits; For G-Cloud customers, Keaze/KPro offers conservative service credits if availability falls below 99.5% in a calendar month. Customers may receive a credit equal to 2% of the monthly subscription fee, capped at 10%, applied to the next billing cycle. Service credits are the sole and exclusive remedy for availability breaches and apply only where the customer meets all contractual obligations.
• Approach to resilience: KPro’s service is designed to deliver high availability and operational resilience through its cloud-based architecture hosted on Amazon Web Services (AWS) within the London region (eu-west-2).; AWS provides a resilient infrastructure that complies with ISO 27001, ISO 22301, SOC 1 / SSAE 18, SOC 2, and CSA CCM v4.0 standards. All KPro application data is stored within the UK and benefits from the resilience of AWS’s multiple Availability Zones, ensuring redundancy and continuity in the event of a localised failure.; Data is replicated and backed up in line with AWS best practices, enabling rapid recovery in the unlikely event of system interruption. KPro implements regular monitoring, alerting, and failover procedures to maintain service continuity and data integrity.; Business continuity and disaster recovery processes are tested periodically to verify effectiveness and ensure compliance with contractual and regulatory obligations.; Detailed infrastructure and documentation are available upon request.
• Outage reporting: KPro continuously monitors system availability and performance using automated monitoring tools. Any service disruption or degradation triggers alerts that are immediately reviewed by our technical team. We target a response within 24 hours for all outages, with priority given to critical incidents.; Customers are notified of confirmed outages or major incidents via email, providing clear details of the issue, affected services, and estimated resolution times, with follow-up updates as required. Once service is restored, a summary communication is issued outlining the cause, resolution, and any preventative actions taken. KPro does not currently operate a public status dashboard or outage reporting API.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password
• Access restrictions in management interfaces and support channels: Access to KPro’s management interfaces and support channels is strictly limited to authorised personnel based on role and least-privilege principles. Administrative access requires multi-factor authentication (MFA) and is logged, monitored, and periodically reviewed. All login and access events are recorded, ensuring that all changes and actions are fully attributable to individual users. Support access to client environments is granted only when necessary to diagnose or resolve specific issues and is time-bound, auditable, and approved by senior technical staff. All management activity is performed over secure, encrypted connections.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: CSA CSM version 4.0
• Information security policies and processes: KPro follows robust information security policies and processes aligned with recognised industry standards, including the principles of ISO 27001 and Cyber Essentials Plus. Formal certification is currently in progress. All core security policies, including information security, access control, data protection, incident management, and acceptable use, are documented and available to customers on request.; Access to systems is tightly controlled using role-based access controls, with multi-factor authentication enforced for all staff and administrative access. Customer data is encrypted in transit and at rest, with encryption keys securely managed by AWS under the shared responsibility model.; KPro operates a defined security incident response process. Customers are notified in a timely manner of any confirmed data breach in accordance with contractual and regulatory requirements. All staff receive regular information security and data protection training, and background checks are completed as part of the employment process for staff with privileged access.; Infrastructure security relies on AWS controls, and KPro performs regular vulnerability scanning to identify and remediate risks. No subcontractors are used for service delivery.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: KPro uses a structured configuration and change management process to maintain service integrity and security. All components are tracked throughout their lifecycle using version-controlled repositories and AWS configuration management tools.; Changes follow a formal workflow covering request, assessment, approval, testing, deployment, and review. All fixes are first deployed to a controlled test environment, where functionality, performance, and security are validated before release to production. Each change is assessed for security, availability, and GDPR impact, with high-risk changes receiving additional technical and security review. Controlled deployments and post-release monitoring ensure platform stability.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: KPro operates a proactive vulnerability management process to identify, assess, and remediate potential threats. Vulnerabilities are monitored continuously using automated tools and manual review. We assess threats based on severity, potential impact, and exploitability, prioritising remediation accordingly.; Security patches and updates are applied promptly - typically within 24–72 hours for critical vulnerabilities and as part of scheduled maintenance for lower-risk issues.; KPro sources threat intelligence from AWS Security Bulletins, the National Cyber Security Centre, and trusted industry feeds to stay informed of emerging risks. Regular vulnerability scans and dependency reviews ensure our services remain secure and compliant.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: KPro monitors servers and the platform using AWS CloudWatch, UptimeRobot for web services, and Sentry for production application monitoring. Server, access, and infrastructure logs are retained for at least one month. Alerts are reviewed immediately by technical staff, with escalation to the Tech Lead as required. Critical issues are addressed as soon as possible, including out-of-hours where detected. Customers are notified of any incidents affecting them during business hours. Monitoring effectiveness is maintained through regular platform updates and automated alerts, though formal testing or SOPs for incident response are not currently in place.
• Incident management type: Supplier-defined controls
• Incident management approach: KPro operates a defined Incident Management Process aligned with ITIL best practice. All incidents are fully investigated, logged, prioritised, and tracked through to resolution using our internal ticketing system. Pre-defined workflows exist for common events such as service disruption, degraded performance, and data access issues.; Users can report incidents directly via email, where they receive a unique reference and regular updates. KPro monitors system health continuously to enable proactive detection of issues. Following resolution, depending on the severity of the issue or where requested, an incident report is provided outlining the root cause, impact assessment, corrective actions, and preventive measures.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: This is dealt with on a case by case basis. This would not include a trial of the wider system - but a trial of a particular module for a limited period <3 months will be considered.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 5%
• Between £250,000 and £500,000: 10%
• Between £500,001 and £1,000,000: 15%
• Between £1,000,001 and £2,500,000: 20%
• Between £2,500,001 and £5,000,000: 25%
• Over £5,000,001: 30%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Cyber essentials plus: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Understanding of issues relating to entering the contract workforce

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  ODS

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hello@kprosoftware.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.