3C Consultants

3C Data Logic data quality management tool

Cloud or server based data quality management tool for social housing and public sector, automating data quality monitoring and data compliance for both structured and unstructured data. The tool collates data into a centralised repository, enabling a single version of the truth, providing assurance to your board and regulator.

Features

• Elastic search engine supports collation and curation of data.
• No requirement for SQL skills in developing business rules.
• Data dictionary creation using meta data.
• In tool dashboards.
• Data repository for data held across the organisation.
• OCR for management of unstructured data.
• Automated monitoring of data quality and integrity.
• Real time insights, integrates with PowerBI and other reporting tools.
• Advanced search technology.
• User friendly and intuitive user interface with standard rules provided.

Benefits

• Provides assurance to boards/executive teams that data is robust.
• Supports decision-by-data, improving the quality of business insights.
• Rapid collation of structured and unstructured data for DSARS.
• Mitigates risk by tracking and monitoring data.
• Supports automation of data reliant processes and enables artificial intelligence/.
• Collates data, increasing accessibility of data and eliminating confusion.
• Provides one version of the truth for reporting.
• Easy to use, enabling non- technical people to build rules.
• Rapid ROI, simple set up and configuration with minimal training
• Easy integration using APIs.

£450 to £8,000 a licence a month

Service documents

• Pricing document

  ODT

• Service definition document

  PDF

• Terms and conditions

  ODT

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@3cconsultants.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

973598205026515

Contact

Audrey Taylor
0333 900 3003
info@3cconsultants.co.uk

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
• Service constraints: None
• System requirements: Windows OS

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Initial four hour response during office hours (8am to 6pm Monday to Friday).
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: The support cost is including in the annual fee, and additional support days can be purchased if required. There is a four hour initial response time to tickets in working hours and resolution time then agreed with customer.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: We will agree the deployment of the solution with you. For public cloud we will create a VPN or otherwise we will install the software for you. We will then make the connections to the required data sources and create the indexes you will need. ; We provide a set of standard rules and will build others for you through workshop discussions. We will provide training so that you can build additional rules yourselves.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: The system provides a CSV export facility. Other custom bulk downloads can also be supported at additional cost.
• End-of-contract process: Once the data has been securely removed, the service is decommissioned. In the case of private cloud or on-premise installations we ask for access to remove our software. In the case of public cloud installations we will confirm removal of all data and decommission the VPN.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Chrome
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: The service interface is delivered through a web browser.
• Accessibility standards: None or don’t know
• Description of accessibility: All features of the product are accessible via the service interface.
• Accessibility testing: None
• API: Yes
• What users can and can't do using the API: The API is used for the export and real-time processing of data from the system. Any data set that the user has access to can be accessed via the API.; The API is provided as an ODATA interface. Which is supported in most reporting tools like Excel, Power BI, Qlik, Tableau and others.; The API cannot be used to affect the configuration of the system.
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: 3C Data Logic is a solution for ingesting and processing data. Rules to test the data for quality and compliance purposes are configurable as are the data sets that is ingested. ; The views of the data and reports on outcomes from the system for monitoring, tracking and managing data outcomes are all configurable.; Effectively, customers have the ability to develop their own data sets, own rules and own dashboards.

Scaling

• Independence of resources: Where the service is held in the public cloud in Microsoft Azure with scaling capability. Each customer is configured with their own instance and so is unaffected by the actions of other customers.

Analytics

• Service usage metrics: Yes
• Metrics types: For public cloud installations we provide details of data volumes and usage.
• Reporting types: Regular reports

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Infoboss Ltd

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: Less than once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
• Data sanitisation process: No
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: If required, data can be exported using CSV .
• Data export formats: CSV
• Data import formats:
  • CSV
  • Other

Data-in-transit protection

• Data protection between buyer and supplier networks: IPsec or TLS VPN gateway
• Data protection within supplier network:
  • IPsec or TLS VPN gateway
  • Other
• Other protection within supplier network: SHA-256 certificate is used for web connection, IPSec for remote desktop to server.

Availability and resilience

• Guaranteed availability: The service is held in Microsoft Azure which guarantees 95% availability.
• Approach to resilience: Microsoft Azure instances are are stored in a regional data centre. This means the data is stored in either North or North Western region (North = Ireland. West = Netherlands) as primary locations. The servers are then replicated to other regional data centres so in the event of failure, servers will be immediately available from backup locations.
• Outage reporting: We issue alerts to customers by email.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: Only users that have been setup with a unique username and password can login to the system. All login attempts are stored in the Audit log within the system and only authenticated users are allowed into the application. Access to the administrative settings are limited to the system administrator. The administrator controls all settings and services available to the users.; Support access is provided through an online service and each customer is provided with a single log in.
• Access restriction testing frequency: At least once a year
• Management access authentication: Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: The information and security policies followed are based on the hosting platform used, in this case Microsoft Azure, unless otherwise specified by the client.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: All configuration and changes are managed through a defined change management process which encompasses design, development, testing and QA and ensures that all changes are both necessary and then fully documented and evaluated.; All clients are made aware of all scheduled application changes in advance of new releases (or priority fixes) being available.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: The software author keeps up to date with emerging vulnerabilities and will determine whether changes are required assessing the risk each poses.; ; Our hosting partner will also identify issues and respond to these threats in accordance with ISO27001 standard. From notification patches can generally be applied within 48 hours.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: For each major release an automated vulnerability scan is completed to highlight any possible vulnerabilities within the architecture of the application. This focuses on reviewing application vulnerabilities highlighted by OWASP.; ; Where a potential compromise is through a technical vulnerability these are addressed through patching. Other compromises will result from human action and we monitor customer usage, particularly little used user IDs that suddenly become active.
• Incident management type: Supplier-defined controls
• Incident management approach: A knowledge base has been built up which assists in the rectification of frequent and/or known issues as efficiently as possible. Users can report incidents through our online service. Quarterly reports are provided to customers at our quarterly account meetings.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  The solution allows the customer to minimise the amount of data held, reducing the requirement for data storage and the amount of data to be processed, both of which will reduce processing power required.; The solution allows the customer to ensure that data on performance of heating systems, window glazing and insulation is accurate and accessible for use in decision-making, and supporting the journey to net zero.; Internally, 3C has a strategic ambition to reduce our carbon footprint. As 3C hasn’t got a main office, this is already a positive environmental position to be in. . ; Further action has been taken to reduce 3C's impact to climate change: ; • All staff to minimise travel, utilising collaboration via video conference wherever possible. ; • Where there is a necessity for travel, utilise public transport where reasonably appropriate. ; • Using laptops as opposed to desktops as far as possible ; • All staff to utilise the Ecosia.org search engine (planting trees for online searches) ; • Support and buy from companies that are environmentally responsible and sustainable.

  Tackling economic inequality

  3C is a specialist provider of data and ICT consultancy to the social housing sector in the UK and Ireland. Our mission is to empower people to deliver social value through the best use of data, technology and digital services. We are therefore actively committed to the purpose of tackling economic inequality by assisting organisations to support their customers find and thrive in homes provided by the organisation. Our services not only enable tackling economic inequality but also support our customer to achieving this goal too.; ; By ensuring that data is accurate and complete, as well as collating and curating the data, customers are able to gain improved insight into the needs of their customers, with the ability to target campaigns tacking economic inequality more effectively.

  Equal opportunity

  By ensuring that data is accurate and complete, as well as collating and curating the data, customers are able to improve profiling, so that they can ensure that the impact of their services supports equality of opportunity for their communities.; ; Internally, 3C is committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination. Our employees are our most valuable asset and we know that in order to deliver excellent services to our customers we need to recruit and retain the best people. We want to ensure that our team is truly representative of all sections of society and our customers, and for each employee to feel respected and able to give their best. As an employer, 3C is committed to equality and values diversity within its team. Our goal is to ensure that these commitments, reinforced by our values, are embedded in our day-to-day working practices with all our customers, colleagues and partners. As a service provider, 3C is committed to ensuring that there is no unlawful discrimination of customers or the public.

  Wellbeing

  3C recognises that some people will have additional needs in carrying out their duties properly. 3C will endeavour to amend the role or provide additional support to enable an employee with additional needs to carry out the role. 3C recognises that people’s personal circumstances differ one from the other and vary throughout an individual’s working life. For this reason, opportunities for flexible working will always be available including reduced hours or part time working, compressed hours, variations to the standard working day or week and zero hours’ contracts. We will ensure that employees working flexibly have the same opportunities for personal development and promotion as full-time colleagues. The treatment of pay and benefits for employees on flexible working arrangements will be consistent with full time entitlements and wherever possible.

Pricing

• Price: £450 to £8,000 a licence a month
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  ODT

• Service definition document

  PDF

• Terms and conditions

  ODT

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@3cconsultants.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.