Sopra Steria Ltd

Learning Management Systems, Implementation and Support Services

Sopra Steria provide cloud-based Learning Management System (LMS) tooling, implementation, and support services.
Customers can select all, or part of the service, including sourcing a new LMS, managing your implementation, developing content to enhance your training catalogue, or providing ongoing LMS management, user help and support services.

Features

• Source cloud-based Learning Management System (LMS) for your organisation.
• Manage and Implement cloud-based Learning Management Systems.
• Evaluate existing Learning Management System platforms to maximise use.
• Migrate historic training data across to the new LMS.
• Upgrade and convert existing training materials into LMS compliant format.
• Develop online content: elearning, video, virtual and reference materials.
• Provide testing support on cloud-based learning management systems.
• Deliver training on cloud-based Learning Management Systems.
• LMS go live support to drive user adoption.
• Ongoing LMS Management, administration, user LMS help and support service.

Benefits

• Impartiality: LMS agnostic with access to market leading LMS suppliers
• Cost-Efficiency: savings through supplier network, discounts and automation
• Flexibility: can select all, or partial elements of the service.
• Service First Mission: customer at the heart of service.
• Minimise Administrative Overhead: wrap around LMS support services available.
• Leverage Expertise: security cleared, qualified resources and AI tooling
• Enhanced Learning Experience: modern multimedia for blended learning styles.
• Improved Scalability: supporting larger audiences without geographical limitations.
• Quality Assurance: rigorous quality control processes including competency assessments.
• Optimised processes: time to competency halved through streamlined approach

£455.00 to £955.00 a unit a day

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at soprasteria-gcloud@soprasteria.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

973965581525259

Contact

Sopra Steria G-Cloud Team
0370 600 4466
soprasteria-gcloud@soprasteria.com

Planning

• Planning service: Yes
• How the planning service works: Our key implementation tasks and descriptions are outlined below. This will be tailored to meet requirements.; • LMS Kick-Off Meeting: Outlining roles and responsibilities, project timelines including weekly checkpoint meetings.; • LMS Implementation Checklist Workshop: Establishing core LMS requirements/system configuration/workflows/branding/reporting requirements.; • Data Requirements: Agreeing data/migration and integration requirements.; • Training Catalogue Requirements: Understanding catalogue content requirements/compliance/mandatory and learning paths.; • LMS Implementation Checklist Sign-off Workshop: Final review and sign off of LMS configuration requirements.; • Elearning Development: Understand new content development requirements and timelines. Develop content/digitising/uplifting any existing training content for LMS compatibility. ; • LMS System Configuration: Building and configuring the LMS, as per implementation checklist.; • UAT Prep: Identifying users for UAT and preparing UAT documents; • User Acceptance Configuration Workshop: High level review of LMS configuration set up including branding/workflows/reporting etc.; • Training: LMS Training to UAT cohort.; • User Acceptance Testing: Test/pre-production environment along with key-stakeholders and super users.; • Build Training Catalogue: Upload training content, into pre-production environment.; • User Comms: LMS launch and communications sent to user community.; • Go Live: LMS go live support including user-support.; Our dedicated team will manage the entire LMS implementation with our expertise and guidance throughout the process.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with: Cloud-based LMS Software Systems only

Training

• Training service provided: Yes
• How the training service works: Sopra Steria provide training as part of our cloud based LMS implementations. ; ; Our training experts are experienced in building and delivering training in a wide variety of formats designed to meet customer needs and budgets.; ; Training is scheduled into the LMS Implementation project plan as early as possible to ensure all relevant stakeholders can attend. This covers both the immediate customer team we are collaborating with and the wider organisation including: ; ; • Project Team Stakeholders.; • Testing Team.; • Training Administrators; • Super Users/ System Administrators. ; • Users.; • First Line Support - FAQs; ; Topics covered include how to add courses and events, upload materials, user management, permissions, compliance management, HR uploads and management information and reporting ; ; The LMS user interface is user-friendly, so training is not anticipated for end users however quick reference guides are produced on key processes to provide further support.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: As a cloud hosted solution, the LMS is independent of your environment. We support customers in migrating across to cloud based LMS software solutions through: ; ; • User Data Migration: User data can be created manually, or automated data imports set up from Customer HR platforms. The import for data files can be .csv or processed daily via secure channels. ; ; • Training Data Migration: Similarly, we support the import of training history data and external training results via the same process and frequency. All data (user, catalogue, bookings, orders, development plans, compliance) can be exported for upload into HR systems in the form of SQL files containing all data within the platform. Automated nightly export can also be set up via SFTP site.; ; • User Migration: The platform interface is hosted online and accessed via modern native internet browser. It is fully responsive and supports a smarter working approach. We provide End User Quick Reference material that guides users through access and navigation with helpful tips and screenshots to provide a seamless transition. ; LMS uses Progressive Web Application technology to offer a greater user experience, supporting mobile learning through mobile devices and tablets.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: We rigorously test and analyse all our cloud based LMS implementations as part of our quality assurance process. ; ; Our implementation plan and approach include: ; • User Acceptance Configuration Workshops: To demonstrate and ensure the LMS platform has been configured correctly and is fully aligned to agreed requirements. ; • User Acceptance Testing: Providing customer assurance, that the software performs as it should, and meets all expectations. ; • Test / Pre-Production Environments: Customers have direct access to realistic test environments for investigation of different scenarios and outcomes. ; ; Our Implementation team supports the customer, ensuring rigorous testing, providing scripts, conducting daily checkpoints, and promptly addressing any fixes to ensure a smooth customer launch.; ; Ongoing Quality Assurance Support ; Our ongoing quality assurance support service involves continuous reviews and updates to the training solution. ; We conduct regular catalogue and mandatory training reviews to ensure compliance with requirements.; Valuable user feedback guides us in balancing short-term goals with long-term strategic alignment.

Security testing

• Security services: Yes
• Security services type: Other
• Other security services: Security standards will vary with each LMS Hosting/Software partner used

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Hosting or software provided by a third-party organisation
• How the support service works: Sopra Steria provide a dedicated LMS Management and User Support Service following the successful implementation of a cloud based LMS. This includes:;  LMS Management: Managing the LMS Support Service, maintaining efficient operations, ensuring smooth functioning, monitoring performance metrics to enhance customer service and ensuring a positive user experience. ; ;  Supporting Knowledge Management: through regular management information and reporting, managing service level agreements sharing performance results through monthly service review meetings.; ;  Training Administration: Providing back end LMS training administration including catalogue upload, course reviews, training completion and compliance reports and skills and competency management.; ;  LMS User Help and Support: Supporting users, at the first point of contact, via email or telephone, providing real time responses, resolving level 1-3 issues such as password resets, access or content running issues etc. Knowledge articles and frequently asked questions will also be utilised through this service. ; ; Queries from LMS users receive initial acknowledgment and a response within 24-48 hours. The speed and type of responses depend on agreements with Customers and severity of incidents.; ; In addition, Level 4 issues will be resolved through the LMS Software providers Help and Support desk on behalf of customers.

Service scope

• Service constraints: There are no service constraints to detail here. Any constraints would be clarified once requirements were fully understood.

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: We provide a dedicated LMS e-mail and telephone support service to resolve, where possible, at the first point of contact to support a real-time response. ; In line with our key performance indicators, user queries are promptly acknowledged and receive responses within 24-48 hours. The speed and nature of these responses vary based on our agreement with each customer, adherence to requirements, and severity of the incident. Responses are available Monday to Friday from 9 am to 5 pm, excluding weekends and public holidays.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: An LMS Manager will be assigned to support the service. They will serve as the main point of contact, coordinating with your IT contacts and the LMS software supplier’s support team. The LMS Manager will handle issue resolution, risk management, and direct communication with customer stakeholders.; ; We offer a dedicated LMS User Support Service via email, telephone which supports users at the first point of contact. Our goal is to address frequently asked questions and resolve issues promptly for real-time assistance.; ; Our support structure encompasses three levels:; • Level 1 -3 Support requests are handled by our LMS user support team, via email or telephone. They will resolve issues such as password resets, access issues, content running issues, knowledge articles and frequently asked questions will also be utilised through this service.; • Level 4 support involves collaboration between the LMS manager, software provider support teams and Subject Matter Experts with specialised technical knowledge.; • Level 4 issues will be resolved through the LMS Software providers’ support service. ; ; Costs can vary depending on the customer’s specific requirements and further details can be provided on request.

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Learning Management Systems, implementation, management and user and support services.

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: DNV Business Assurance
• ISO/IEC 27001 accreditation date: Date of last re-certification: 01 December 2023
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications: Dependant of the chosen Cloud based LMS Software System

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Sopra Steria has committed to becoming Net Zero by 2028 and has been ranked in the top 1% of companies globally by CDP placing us on the A-list for our work tackling climate change over the past 5 years. ; ; Our work has a direct positive impact on our client’s services, for example through lower emissions, reduced waste, and more sustainable supply chains. ; ; Additional environmental benefits: We also provide contract-specific sustainability programmes for clients, which are designed & deployed by our team of Sustainability Consultants. During procurement, these experts will develop a sustainability programme based on a client’s objectives, the material impacts, and opportunities within the service. ; ; We have experience in… ; • Undertaking service environmental impact assessments ; • Measuring energy consumption, and emissions generated, required to deliver a particular service (e.g., office use, business travel, use of technology and supply chain); • Evaluating the sustainability of technology products (e.g., GGICT, Energy Star, as well as product and service foot printing) ; • Making business case-backed recommendations, implementation roadmaps for improvements ; • Delivering improvement programmes ; • Reporting performance, using recognised reporting standards, accounting methods ; ; Influencing staff, suppliers, customers, and communities: regarding our staff, we feature sustainability in our employee communications, and offer all employees paid volunteering time which can be used to support sustainability activities, such as beach cleans and climate hackathons.

  Covid-19 recovery

  Employment, re-training, and other opportunities: In the high-growth Digital sector, Sopra Steria is continually developing the skills of our workforce, including via upskilling and reskilling initiatives, e.g., via a new Career Coach, or by extending our apprenticeship Programme. Through our ‘Tech for Good’ Programme, and the various Social Value programmes we design and deliver for our customers, we focus on jobs and skills for disadvantaged and under-represented groups, including those disproportionately affected by Covid. ; ; People and communities: Our ‘Tech for Good’ Programme is designed to provide people, small businesses and VCSEs with skills they need to thrive and is focused on those from disadvantaged or under-represented communities. Since the beginning of the pandemic, we have transitioned to a hybrid-virtual Programme to ensure continued accessibility. For example, we worked with ELATT, a digital skills charity, to create hybrid learning, ensuring those who were shielding or otherwise unable to access classroom learning, as well as those who most needed to be in a classroom to support their learning, could still participate. ; ; Organisations and businesses: In the first year of the pandemic, we ran free training courses for charities and SME’s – offering Microsoft Teams training and modules on cyber security and resilience. We continue to offer pro-bono consulting for charities to help them use technology to better serve their communities. ; ; Physical and mental health needs: Since the pandemic, we have put in place measures to prevent and manage risks to employee wellbeing – including the wellbeing of contracted staff – together with appropriate training and individual support, and initiatives to raise awareness of mental health issues at work. We have also trained ca. 60 Mental Health First Aiders. ; ; Workplace conditions: All our office locations have strict Covid safety protocols, with considerations for cleaning, ventilation, and occupancy.

  Tackling economic inequality

  1) New businesses, jobs, and skills ; ; Entrepreneurship and SMEs: Sopra Steria adheres to the Prompt Payment Code. SMEs provide us with innovative and agile solutions and deliver 50% of our work. ; ; Barriers to employment: We provide education, skills training, employment opportunities, such as mentoring, for those facing barriers to employment. ; ; Skills shortages: We address the digital skills gap inside and outside of our business through in-work and community learning opportunities. ; ; Educational attainment: We offer a number of skills development programmes, including apprenticeships. ; ; Influence: Staff are encouraged to use paid volunteer time to support our community innovation, entrepreneurship, and employability initiatives. ; ; Suppliers must comply with our Supplier Code of Conduct, which requires workforce skills development. ; ; Our customer social value programmes include business competitions and work experience placements. ; ; We work with community organisations such as Villiers Park and Career Ready to deliver business, jobs, and skills programmes. ; ; 2) Supply chain resilience and capacity. ; ; Diverse supply chain: We work to improve supplier diversity by: ; • Making it easier to do business with us. ; • Measuring current supply chain diversity ; • Creating new VCSE partnerships ; ; Innovation & new methods: Through horizon-scanning, and supplier & industry collaboration, we support development of new technologies that improve public services, like our ethical data-driven approaches to serving vulnerable citizens. ; ; Collaboration: We have obtained the ISO44001 Collaborative Business certification. ; ; Cyber security: We are certified to Cyber Essentials Plus and ISO27001 standards. We require our suppliers to have resilient information security processes, and flow down necessary cyber standards. ; ; Influence: Staff undertake cyber security training and participate in our innovation processes.; ; Suppliers are engaged through our Collaborative Business approach and must adhere to strict security requirements. ; ; We share knowledge with customers via our social value programmes, continual service improvement, industry engagements. ; ; We participate in community resilience, innovation forums such as techUK.

  Equal opportunity

  Sopra Steria’s vision is to create an inclusive culture that embraces difference as a source of creativity, innovation, and competitive advantage. Our Equality, Diversity & Inclusion (EDI) strategy, overseen by a dedicated EDI Manager, applies to contract workforces. ; ; 1) Disability employment gap ; Representation: We are a Disability Confident Committed Employer. Our partnership with Vercida helps us improve diversity through recruitment. ; ; Skills development: All employees are given access to on-and-off-the-job development. We also have initiatives such as our Disability Network, and also our partnership with Business Disability Forum which supports disabled employees in their skills development. ; ; Staff, suppliers, customers, and communities: ; Staff - all employees can join our Disability Network. Our Disability Steering Group has employee representation and executive-level sponsorship. ; Suppliers - our Supplier Code of Conduct requires all suppliers to maintain high standards of EDI in their workforces. ; Customers - we regularly work with clients to improve accessibility in digital services. Example, we are providing insight to a client on the effects of digital transformation on accessibility. ; Communities - we work with community representatives in the design and delivery of our disability work.; ; 2) Workforce inequality ; Identify and tackle inequality: We have a range of initiatives to identify, tackle inequality in our workforce, e.g.: ; • Diversity data dashboards help us understand EDI indicators and inform our programmes. ; • Employee inclusion networks give employees in under-represented groups a voice in our EDI strategy. ; • We are working to recruit more people from under-represented groups. ; ; In-work progression: We offer opportunities for people from under-represented groups, such as our Female and Black and Ethnic Minority Employee mentoring programmes. ; ; Modern Slavery: as signatories to the UN Global Compact, we actively work to prevent human trafficking through pre-employment checks and transparent recruitment practices. Our Supplier Code of Conduct includes requirements for demonstrably preventing modern slavery.

  Wellbeing

  Sopra Steria is fostering a workplace where our people are actively supported to be healthy & well and can talk openly about their mental health. ; ; 1) Improve health and wellbeing: Our company-wide health and wellbeing programme is for all our employees, including contracted staff, and includes…; • Work-life balance policy providing flexible and remote working options. ; • Extensive employee assistance programme ; • Range of healthcare benefits ; • Employee Trust, providing financial support in times of hardship. ; • Mental Health First Aiders, now with 60 trained staff ; • Calendar of virtual classes, including fitness, meditation, stress management, nutrition, and resilience ; ; 2) Improve community integration: ; ; Our outcomes-focused, and user-centred approach to Social Value means that in creating programmes for our clients, we engage community representatives by conducting user research and needs analysis. ; ; Health, wellbeing & community integration: influence staff, suppliers, customers, and communities: We engage all stakeholders in our Social Value work on Wellbeing, for example… ; Staff - in addition to the staff support described, we also equip our people to support others’ wellbeing, for example by ensuring people managers have additional wellbeing training and objectives. ; Suppliers - our Supplier Code of Conduct requires all suppliers to support the health and wellbeing of their workforce. ; Customers - our Social Value consulting team designs Social Value programmes tailored to clients’ Social Value priorities, including Health & Wellbeing. For example, we are providing pro-bono consulting to a national mental health charity to help them identify how to use technology to improve outcomes for service users. ; Communities - To play a positive role in all our communities, all employees are given 3 days paid volunteering annually, and we offer matched funding to support charitable fundraising.

Pricing

• Price: £455.00 to £955.00 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at soprasteria-gcloud@soprasteria.com. Tell them what format you need. It will help if you say what assistive technology you use.