Ve3 Global Ltd

The Ultimate Cloud DevOps Service

With our Azure/AWS DevOps Service, we facilitate the integration of previously segregated roles—such as development, IT operations, quality engineering, and security—to collaborate effectively and generate improved, more dependable solutions. Discover how DevOps harmonizes people, processes, and technology to expedite the delivery of superior products to customers.

Features

• Increase collaboration and automation
• CI/CD to continuously build, rest and deploy to any platform
• Get insights into your applications, infrastructure and networks
• Plan, track and discuss work across your teams
• Use integrated development environments to create powerful, scalable applications
• Ship containerised apps faster and easier

Benefits

• Define, track, and lay out work
• Keep development efforts transparent and on schedule
• Explore analytics with visuals and turn data into insights
• Share code and collaborate with like-minded developers
• Automate testing and practice continuous integration in the cloud
• Create automatic workflows, from idea to production,
• Provision environments for developers in minutes
• Define and spin up multiple cloud environments
• Create continuous delivery pipelines
• Get actionable alerts, and gain insights from logs and telemetry

£175 to £850 a unit

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at prime@ve3.global. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

974069903591036

Contact

Nikhil Alex
02045520840
prime@ve3.global

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: None
• System requirements:
  • Microsoft Azure
  • Amazon web service

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Response times are determined by the severity of the incident. Severity 1 and A incidents can be logged 24x7. For all other severities, response times are Monday to Friday, 09:00 to 17:30, excluding public holidays. Here are the response times based on severity:; ; Severity 1 (requires immediate attention): First call response within 1 hour or less; Severity A (requires attention within 1 hour): First call response within 1 hour or less; Severity B: First call response within 2 hours or less; Severity C: First call response within 4 hours or less
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Basic Support:; ; Service Hours: 08:00 - 18:00 Monday to Friday excluding UK Public Holidays; Service Availability: 99.5%; SLA Targets:; P1: 12 hours; P2: 24 hours; P3 and P4: 85% within 5 working days; Telephone Support: No; Email Support: No; Self-serve Portal: Yes; Standard Support:; ; Service Hours: 08:00 - 18:00 Monday to Friday excluding UK Public Holidays; Service Availability: 99.7%; SLA Targets:; P1: 8 hours 24x7; P2: 16 hours; P3: 24 hours; P4: 85% within 5 working days; Telephone Support: No; Email Support: Yes; Self-serve Portal: Yes; Premium Support:; ; Service Hours: 08:00 - 18:00 Monday to Friday excluding UK Public Holidays; Service Availability: 99.9%; SLA Targets:; P1: 4 hours 24x7; P2: 8 hours; P3: 12 hours; P4: 85% within 5 working days; Telephone Support: Yes; Email Support: Yes; Self-serve Portal: Yes
• Support available to third parties: No

Onboarding and offboarding

• Getting started: The expertise ingrained within your onsite teams fosters a culture of continuous knowledge transfer and empowerment among your staff, tailored to the work at hand. Additionally, VE3 offers extensive training options for our customers. Upon implementing a solution, we ensure comprehensive knowledge transfer to support its transition into production within the customer's environment. The method of knowledge transfer varies based on the customer's needs and audience. Typically, we provide one-to-many online training sessions, documentation including video tutorials, knowledge articles in our service desk or for the customers, and one-to-one coaching sessions.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • ODF
  • PDF
• End-of-contract data extraction: Exit terms and processes are established during the contracting phase. The specific format, turnaround time, and procedures related to data extraction are determined at this juncture. Further information is available upon request.
• End-of-contract process: End-of-contract scenarios are predetermined and can be customized to meet customer requirements, or we can offer a standard solution based on ITIL v3 processes and guidelines. Additional costs are assessed on a case-by-case basis, depending on the size and complexity of activities involved. Further information is available upon request.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Our service for "The Ultimate Cloud DevOps Service" has been meticulously designed to ensure compatibility and functionality across both desktop and mobile devices. While the core features and functionalities remain consistent between the two platforms, the mobile interface is optimized for smaller screens, offering a more streamlined and touch-friendly user experience. Certain advanced functionalities may be prioritized for the desktop version due to screen limitations, but overall, users can seamlessly access and manage their DevOps tasks from anywhere, on any device.
• Service interface: Yes
• User support accessibility: WCAG 2.1 AA or EN 301 549
• Description of service interface: "The Ultimate Cloud DevOps Service" offers a comprehensive service interface accessible through web browsers. It provides a user-friendly dashboard where users can initiate and manage their DevOps tasks, including continuous integration, continuous delivery, and infrastructure automation. The interface facilitates tasks such as configuring pipelines, monitoring deployments, and analyzing performance metrics. Users can access detailed reports and analytics to gain insights into their DevOps processes. The interface is designed with intuitive navigation, clear labeling, and responsive design to ensure a seamless user experience across different devices and screen sizes.
• Accessibility standards: WCAG 2.1 AA or EN 301 549
• Accessibility testing: To ensure accessibility for users of assistive technology, thorough interface testing was conducted for "The Ultimate Cloud DevOps Service." Individuals relying on screen readers, voice recognition software, and alternative input methods were engaged to navigate and interact with the interface. These users performed various tasks related to configuring pipelines, monitoring deployments, and analyzing performance metrics. Feedback was gathered on usability, accessibility, and any encountered barriers. Observations guided improvements such as enhanced keyboard navigation, screen reader compatibility, and ensuring all interactive elements had appropriate labels and alternative text. Additionally, collaboration with accessibility experts validated interface design for inclusivity. By prioritizing such testing and incorporating feedback from users of assistive technology, the service interface strives to be accessible to all users, regardless of their abilities.
• API: Yes
• What users can and can't do using the API: "The Ultimate Cloud DevOps Service" provides a robust API for users to automate various DevOps tasks. Users can set up the service through the API by programmatically configuring pipelines, defining deployment strategies, and managing infrastructure resources. Additionally, users can make changes to existing configurations, such as updating pipeline settings, triggering deployments, and scaling resources dynamically. However, certain administrative tasks, such as account management and subscription settings, may require interaction with the web interface for security and compliance reasons. Overall, the API empowers users to automate and customize their DevOps workflows, enhancing efficiency and flexibility in managing their cloud infrastructure and deployment pipelines.
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Buyers can customize "The Ultimate Cloud DevOps Service" to align with their specific requirements and preferences. Customization options include configuring deployment pipelines, defining automation rules, and setting up monitoring and alerting thresholds. Users can customize various aspects of the service through an intuitive web-based administration portal, accessible to designated administrators or authorized personnel. Additionally, users can customize user access and permissions, ensuring appropriate levels of access to different features and functionalities within the service. The customization process is typically managed by administrators or DevOps engineers responsible for managing the organization's cloud infrastructure and deployment workflows. Overall, customization capabilities empower buyers to adapt the service to their specific DevOps practices and workflows, optimizing efficiency and productivity.

Scaling

• Independence of resources: We maintain a Service Level Agreement (SLA) wherein, in the event of a decrease in monthly service availability, the client has the option to reduce the price of the service for that month according to the following scale:; ; Availability between 99.89% and 99.50%: 5% price reduction; Availability between 99.49% and 99.00%: 10% price reduction; Availability between 98.99% and 97.00%: 20% price reduction; Availability below 97.00%: 50% price reduction

Analytics

• Service usage metrics: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Data can be imported and exported using a variety of standard formats
• Data export formats:
  • CSV
  • ODF
• Data import formats:
  • CSV
  • ODF

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

• Guaranteed availability: Basic Support: 99.5%. Standard Support 99.7%. Premium Support 99.9%
• Approach to resilience: Our online services are equipped with several features to guarantee resilience. For additional details, please request further information.
• Outage reporting: Outages can be communicated through various methods, including Dashboards accessible via APIs, email alerts, and phone notifications.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: Our services incorporate role-based access control, which is customized based on the customer's requirements on a case-by-case basis.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: You control when users can access audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: EGAC
• ISO/IEC 27001 accreditation date: 06/01/2024
• What the ISO/IEC 27001 doesn’t cover: NA
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: We adhere to industry standards, including those set by Microsoft, for all security-related protocols. Our solutions utilize Microsoft Cloud Services, which in turn comply with ISO/IEC 27001 and CSA CCM v3.0 standards.
• Information security policies and processes: We maintain an Information Security Policy, which can be provided upon request. Our rigorous induction and training methods ensure adherence to policies. Additionally, details regarding our reporting structure are available upon request.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: We align our configuration and change management processes, including component life cycle tracking and security impact assessments, in accordance with the guidelines outlined in the ITIL v3 Framework.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: We proactively monitor potential threats through various sources, including external repositories and vendor feeds, based on internally defined processes. The assessment of patches, hot fixes, updates, and associated deployment guidelines is determined by severity, client requirements, and/or vendor recommendations.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: We employ a variety of tools, technologies, and techniques to detect potential compromises and respond accordingly, tailored to the nature, complexity, and severity of each case. We provide different levels of response times in accordance with Service Level Agreements. Further details are available upon request.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: The frequency and format of incident reporting are determined on a case-by-case basis in agreement with the customer. Users can report incidents through various channels, including telephone, dashboards, and email. We have established processes for common events, guided by the principles outlined in the ITIL v3 Framework.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Our G-Cloud service provision is deeply committed to fighting climate change, recognizing the urgent need for collective action to address environmental challenges. Here's how our services deliver against this social value theme: ; ; Environmental Sustainability in Operations: ; ; We prioritize running efficient operations to reduce emissions and minimize environmental impacts. This includes implementing energy-efficient practices, optimizing resource usage, and adopting renewable energy sources wherever possible within our data centers and infrastructure. ; ; Promoting Sustainable Practices: ; ; VE3 actively engages with our suppliers and clients to promote sustainable business practices. Through our services, we advocate for the adoption of environmentally friendly technologies, responsible sourcing, and waste reduction strategies, thereby reducing carbon footprints across the supply chain. ; ; Responsible by Design Framework: ; ; Our G-Cloud services adhere to a 'Responsible by Design' framework, ensuring that environmental considerations are integrated into the development and deployment of digital solutions. By prioritizing environmental protection and minimizing negative impacts, we strive to deliver sustainable outcomes for our clients. ; ; Training and Education: ; ; VE3 invests in training and education programs focused on environmental sustainability. Through initiatives like the Sustainability Quotient (SQ) training, we equip our teams with the knowledge and skills to adopt climate-smart behaviors and implement environmentally conscious practices in their work. ; ; Community Engagement: ; ; We actively engage with communities to support environmental objectives and promote climate action. By partnering with local organizations and stakeholders, we contribute to initiatives aimed at addressing climate change, such as tree planting programs, clean energy projects, and environmental education campaigns.

  Covid-19 recovery

  Our G-Cloud service provision plays a crucial role in supporting the COVID-19 recovery effort by facilitating resilience, adaptation, and innovation in the face of unprecedented challenges. Here's how our services contribute to the recovery process: ; ; Remote Work Enablement: ; ; VE3's digital solutions empower organizations to transition to remote work seamlessly. By providing secure and reliable cloud-based infrastructure, collaboration tools, and remote access solutions, we enable businesses to maintain productivity while ensuring the safety and well-being of their employees. ; ; Business Continuity Planning: ; ; We assist organizations in developing and implementing robust business continuity plans to mitigate disruptions caused by the pandemic. Our services include data backup and recovery solutions, disaster recovery planning, and resilience testing to ensure operational continuity in the face of unforeseen events. ; ; Digital Transformation Acceleration: ; ; VE3 accelerates digital transformation initiatives to help organizations adapt to the new normal. By modernizing legacy systems, implementing cloud-based technologies, and digitizing processes, we enable businesses to optimize efficiency, improve agility, and remain competitive in a rapidly evolving landscape. ; ; Healthcare Support Solutions: ; ; We provide specialized healthcare support solutions to assist frontline workers and healthcare organizations in responding to the COVID-19 crisis. This includes telemedicine platforms, patient management systems, and data analytics tools to enhance patient care, streamline operations, and support decision-making processes. ; ; Economic Stimulus through Innovation: ; ; VE3 fosters innovation and entrepreneurship to stimulate economic recovery in the aftermath of the pandemic. Through our G-Cloud services, we support startups, small businesses, and enterprises in developing and deploying innovative solutions that address emerging challenges, create new opportunities, and drive economic growth.

  Tackling economic inequality

  We recognize the importance of tackling economic inequality and are committed to leveraging our G-Cloud service provision to address this pressing social issue. Here's how our services contribute to tackling economic inequality: ; ; Access to Affordable Technology: ; ; We strive to make cutting-edge technology accessible and affordable to all, regardless of economic status. By offering scalable and cost-effective cloud-based solutions, we enable organizations, including small and medium-sized enterprises (SMEs) and underserved communities, to access the tools and resources they need to compete in the digital economy. ; ; Skills Development and Training: ; ; VE3 invests in skills development and training programs to empower individuals with the knowledge and expertise needed to thrive in the digital age. Through initiatives like online courses, certifications, and workshops, we equip people from diverse backgrounds with the skills required for high-demand roles in technology and innovation, thereby enhancing their employability and economic prospects. ; ; Support for Minority-Owned Businesses: ; ; We actively support minority-owned businesses and entrepreneurs by providing access to mentorship, networking opportunities, and resources to help them grow and succeed. Through initiatives like supplier diversity programs and partnerships with minority business organizations, we promote inclusion and diversity in the technology sector and contribute to creating more equitable economic opportunities. ; ; Digital Inclusion Initiatives: ; ; VE3 is committed to promoting digital inclusion and bridging the digital divide by ensuring that everyone has access to essential digital services and technologies. We collaborate with governments, nonprofits, and community organizations to implement initiatives such as digital literacy programs, affordable internet access schemes, and community technology centers, thereby empowering underserved populations and promoting economic equity. ; ; Fair and Transparent Procurement Practices: ; ; We adhere to fair and transparent procurement practices to create opportunities for businesses of all sizes and backgrounds to participate in government contracts and procurement processes.

  Equal opportunity

  We are deeply committed to promoting equal opportunity and fostering diversity and inclusion in all aspects of our G-Cloud service provision. Here's how our services contribute to advancing equal opportunity: ; ; Diverse Workforce and Inclusive Culture: ; ; VE3 prioritizes building a diverse workforce and fostering an inclusive culture where all individuals, regardless of background or identity, have equal opportunities to succeed and thrive. We promote diversity in recruitment, hiring, and talent development processes, and actively support initiatives that celebrate and embrace differences. ; ; Equal Access to Opportunities: ; ; We are dedicated to ensuring equal access to opportunities for all individuals, including those from underrepresented or marginalized communities. Through our G-Cloud services, we strive to create pathways for inclusive economic participation by providing access to training, resources, and support for entrepreneurship and career advancement. ; ; Supplier Diversity and Inclusion: ; ; VE3 promotes supplier diversity and inclusion by actively seeking out and partnering with businesses owned by minorities, women, veterans, LGBTQ+ individuals, and other underrepresented groups. We believe in creating a diverse and inclusive supplier ecosystem that reflects the communities we serve and fosters economic empowerment for all. ; ; Accessibility and Inclusive Design: ; ; Our G-Cloud services are designed with accessibility and inclusivity in mind, ensuring that everyone, including individuals with disabilities, has equal access to digital platforms, applications, and services. We adhere to accessibility standards and guidelines to remove barriers and create seamless user experiences for all users. ; ; Education and Skill Development: ; ; VE3 invests in education and skill development initiatives to empower individuals with the knowledge and capabilities needed to succeed in the digital economy. Through partnerships with educational institutions, nonprofits, and community organizations, we provide access to training programs, scholarships, and mentorship opportunities that promote equal opportunity and career advancement.

  Wellbeing

  We prioritize the wellbeing of individuals and communities in all aspects of our G-Cloud service provision. Here's how our services contribute to enhancing wellbeing: ; ; User-Centric Design: ; ; VE3 designs our G-Cloud services with a user-centric approach, prioritizing usability, accessibility, and intuitive design. By focusing on the needs and preferences of users, we create digital experiences that enhance overall wellbeing by reducing frustration, stress, and cognitive load. ; ; Health and Safety Protocols: ; ; We implement robust health and safety protocols to protect the wellbeing of employees, clients, and partners. This includes adherence to strict security standards, data privacy regulations, and compliance with industry best practices to ensure the safety and integrity of our digital infrastructure and services. ; ; Promotion of Work-Life Balance: ; ; VE3 recognizes the importance of work-life balance in maintaining overall wellbeing. Through our G-Cloud services, we enable remote work, flexible scheduling, and collaboration tools that empower individuals to achieve a healthy balance between their professional and personal lives, leading to greater job satisfaction and wellbeing. ; ; Mental Health Support: ; ; We prioritize mental health support for our employees and clients by offering resources, programs, and initiatives aimed at promoting mental wellbeing. This includes access to counseling services, mindfulness training, stress management workshops, and employee assistance programs designed to support individuals in times of need. ; ; Community Engagement and Social Impact: ; ; VE3 actively engages with communities to address social determinants of health and promote holistic wellbeing. Through partnerships, philanthropic initiatives, and volunteer efforts, we support local organizations and projects focused on improving access to healthcare, education, housing, and other essential services that contribute to overall community wellbeing. ; ; Environmental Sustainability: ; ; We are committed to environmental sustainability as a core component of wellbeing. By prioritizing eco-friendly practices, resource conservation, and carbon reduction efforts in our operations and services, we contribute to creating a healthier and more sustainable environment.

Pricing

• Price: £175 to £850 a unit
• Discount for educational organisations: Yes
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at prime@ve3.global. Tell them what format you need. It will help if you say what assistive technology you use.