LOGIT.IO LTD

Logit.io Managed Observability Service

Logit.io Managed Logging Service provides a fully managed, cloud-hosted platform for centralised logging, metrics, and application performance monitoring. It enables organisations to collect, search, and analyse operational data from applications and infrastructure, improving visibility, incident investigation, and operational reliability. The service is ISO/IEC 27001 certified.

Features

• Fully managed open logging platform using OpenSearch, Elasticsearch, Logstash, Kibana
• Integrated metrics, tracing, and APM using OpenTelemetry, Prometheus, Grafana
• ISO27001 certified service supporting PCI DSS, GDPR, HIPAA, SOC
• Role-based access controls with full audit logging of user actions
• Single Sign-On via LDAP, Active Directory, SAML, Google Workspace, Azure
• Integration with Okta, OneLogin, PingFederate, Salesforce, SiteMinder, GoogleWorkspace
• Real-time alerting to Slack, Jira, PagerDuty, VictorOps, ServiceNow
• Preconfigured and customisable Logstash pipelines for data enrichment
• Supports AWS, Azure, GCP, containers, and on-premise environments
• Expert Elasticsearch/Opensearch support with live chat and knowledgebase

Benefits

• Improved operational visibility through centralised logs, metrics, and performance data
• Faster incident detection, investigation, and resolution, reducing service downtime
• Consolidates operational and security data into a single platform
• Automated alerts integrate with existing ticketing and notification systems
• Supports audit, compliance, and security monitoring requirements
• Increased observability across cloud, on-premise, and hybrid environments
• Simple, secure onboarding accelerates time to value for teams
• Reduced total cost of ownership through managed service delivery
• Supports confident migration to multi-cloud and hybrid architectures
• High availability service with enterprise-grade uptime service levels

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@logit.io. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

974134895709274

Contact

Lee Smith
07715817744
sales@logit.io

About your service

• Service categories:

  Application Development and Deployment

  Data management

  Database management systems

  • Document-Oriented Database Systems

  Data integration and intelligence

  • Data Ingestion and Transformation Software
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: The service is delivered as a cloud-hosted managed platform and requires network connectivity to supported data sources. Planned maintenance is carried out with advance notice and designed to minimise service disruption. Some advanced configurations and integrations may require support assistance. Service availability and support levels depend on the selected service tier.
• System requirements:
  • Modern web browser with JavaScript enabled and secure internet connectivity
  • Network access allowing outbound connections to Logit.io service endpoints
  • Ability to install lightweight log or metrics collection agents
  • Supported operating systems for agents, including Linux, Windows, and containers
  • Supported data formats such as logs, metrics, traces, or events
  • TLS encryption support for secure data transmission from data sources
  • Firewall rules permitting required ports and protocols for data ingestion

User support

• Email or online ticketing support: Yes
• Support response times: Response times vary by support package: next business day, 4 hours, or 1 hour.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Yes
• Web chat support availability: 9 to 5 (UK time), 7 days a week
• Web chat support accessibility standard: EN 301 549
• Web chat accessibility testing: Web chat accessibility is provided through Intercom, which undertakes accessibility testing against EN 301 549 and WCAG requirements. Logit.io relies on Intercom’s documented accessibility testing and conformance statements. We also perform internal usability checks to ensure web chat remains usable with keyboard navigation and screen readers.
• Onsite support: Yes, at extra cost
• Support levels: Support levels are determined by the purchased service package.; ; Basic: Email support during UK business hours; ; Pro: Email and live chat during UK business hours; ; Enterprise: Telephone, email, live chat, dedicated account manager, and 24/7 technical support; ; Enterprise support requires a minimum monthly spend.
• Support available to third parties: Yes
• AI chatbot: No

Onboarding and offboarding

• Getting started: Users start using the service through a guided onboarding process within the web-based platform, supported by onboarding emails and setup documentation. Online documentation and a help centre are provided, along with email, ticketing, and live chat support. Enterprise customers receive a dedicated account manager, priority technical support, and optional onsite training and workshops at additional cost.
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: Customers can extract their data prior to or at contract termination using supported APIs and snapshot and restore tools. Data extraction supports standard formats. Assistance with data export and transition to another service can be provided at additional cost, if required.
• End-of-contract process: At contract end, customer stacks are decommissioned and all logging and metrics data is permanently deleted in line with the configured retention period or upon stack deletion. Data deletion is irreversible. This process is included within the standard service price.
• Documentation accessibility standard: EN 301 549

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
  • Other
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The mobile experience provides access to dashboards, alerts, and log search using a responsive web interface. Advanced configuration, administration, and complex visualisations are optimised for desktop use. Core monitoring and incident response capabilities remain available on mobile devices.
• Service interface: Yes
• User support accessibility: EN 301 549
• Description of service interface: The service is accessed through a secure, web-based user interface for configuration, dashboards, log search, alerting, and administration. APIs and agents are also provided to enable automated data ingestion and integration with existing systems and services.
• Accessibility standards: EN 301 549
• Accessibility testing: Accessibility testing is primarily undertaken by platform providers whose interfaces are used within the service. Logit.io reviews supplier accessibility documentation and performs internal usability checks, including keyboard navigation and screen reader use, to identify and address accessibility issues within the service interface.
• API: Yes
• What users can and can't do using the API: The service provides APIs to support automated data ingestion, integration, and configuration. Users can set up data sources, manage ingestion pipelines, configure alerts, and retrieve logs and metrics programmatically. Core account administration, billing, and some advanced platform configuration are managed through the web interface and support services.
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: Buyers can customise data ingestion pipelines, dashboards, alerts, retention policies, and access controls. Customisation is performed through the web interface, APIs, and configuration files. Authorised customer administrators and permitted users can make changes within their assigned roles and permissions.

Scaling

• Independence of resources: The service uses logical tenant isolation and resource allocation controls to separate customer workloads. Each customer environment is independently monitored and scaled to prevent contention. Capacity management, usage limits, and automated scaling ensure demand from one customer does not adversely impact the performance or availability experienced by others.

Analytics

• Service usage metrics: Yes
• Metrics types: The service provides usage and operational metrics including data ingestion volumes, storage utilisation, retention usage, query performance, alert activity, and service availability indicators. Metrics support capacity planning, cost management, operational monitoring, and troubleshooting. Where applicable, metrics are available per stack, environment, or data source to support accountability and governance.
• Reporting types:
  • API access
  • Real-time dashboards
• Resource tagging: Yes
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure

Data importing and exporting

• Data export approach: Users can export their data using supported APIs and snapshot and restore functionality. Data can be exported in standard formats to customer-controlled storage for analysis, backup, or migration purposes. Documentation and support are available to assist with the export process where required.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • JSON (via APIs)
  • Plain text (via APIs)
  • OpenSearch and Elasticsearch-compatible snapshot formats
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • JSON
  • Plain text
  • OpenSearch and Elasticsearch-compatible snapshot formats

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Availability service levels are based on the selected service package. Pro packages target 99.9% availability per calendar month. Enterprise packages offer guaranteed availability options of up to 99.999%, subject to the agreed SLA.; ; If guaranteed availability levels are not met, service credits are applied as a percentage of the charges paid for the affected service during the relevant billing period, in accordance with the SLA. Service availability is monitored and reported through the customer dashboard and a public service status page.
• Approach to resilience: The service is designed for resilience using horizontally scalable components deployed across isolated infrastructure resources and multiple datacentre locations. Customer stacks are continuously monitored, with automated recovery mechanisms to detect failures and reallocate resources. This approach enables continued service operation during component or infrastructure failures and supports high availability across regions.
• Outage reporting: Service outages are reported through a public service status dashboard that provides incident details and updates. Customers can receive outage notifications through configurable alerts, including email and supported third-party notification services. Where applicable, outage information is also available programmatically through service APIs.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Access to management interfaces and support channels is restricted using role-based access controls and least-privilege principles. User access requires authentication and is granted based on assigned roles and permissions. Administrative actions are limited to authorised personnel and protected by multi-factor authentication. Access is logged and audited. Support channel access is restricted to verified customer contacts, with identity checks performed before sensitive actions are undertaken.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Logit.io operates an information security management system (ISMS) certified to ISO/IEC 27001:2013 and audited by a UKAS-accredited certification body. Information security policies cover risk management, access control, incident management, supplier assurance, and compliance obligations. Information security governance is overseen by senior management, with defined roles and responsibilities. Compliance is ensured through regular risk assessments, staff training, internal audits, management reviews, and continual improvement processes. The organisation also operates in compliance with GDPR and other applicable regulatory requirements.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Service components are tracked throughout their lifecycle using configuration management and asset registers, with ownership and versioning defined. Changes are requested, reviewed, and approved through a controlled change management process. Each change is subject to documented risk and security impact assessment before implementation. Changes are tested in non-production environments and monitored post-deployment to ensure security, stability, and traceability.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: The organisation operates a vulnerability management process aligned with its ISO/IEC 27001–certified ISMS. Potential threats are assessed through vulnerability scanning, penetration testing, and risk assessment of internal and third-party components. Vulnerabilities are prioritised based on severity and risk, with patches deployed promptly using automated processes where possible. Threat intelligence is sourced from vendor advisories, security bulletins, industry mailing lists, and independent security research. Remediation actions are tracked to completion and reviewed to ensure effectiveness.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Protective monitoring is performed through continuous monitoring of platform activity to identify anomalous behaviour and potential security compromises. Alerts are generated for investigation by authorised personnel. When a potential compromise is identified, incident response procedures defined within the ISO/IEC 27001–certified ISMS are followed. Incidents are prioritised based on severity and impact, with response actions initiated promptly and escalated in line with defined incident management and business continuity processes.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: The organisation operates a defined incident management process as part of its ISO/IEC 27001–certified information security management system. Pre-defined procedures exist for common incident types and severity levels. Users can report incidents through multiple support channels. Incident status updates and reports are provided via the public service status page and, where appropriate, communicated directly to affected users.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: A 14-day free trial is available with access to core platform features. Data retention is limited to 14 days, with ingestion capped at 25GB per day. Trial duration and ingestion limits may be extended by contacting support. No payment details are required to start the trial.
• Link to free trial: https://logit.io/sign-up

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 20%
• Between £250,000 and £500,000: 20%
• Between £500,001 and £1,000,000: 20%
• Between £1,000,001 and £2,500,000: 20%
• Between £2,500,001 and £5,000,000: 20%
• Over £5,000,001: 20%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Approachable Certification Ltd
• ISO/IEC 27001 accreditation date: Wednesday 22 January 2025
• What the ISO/IEC 27001 doesn’t cover: The ISO/IEC 27001 certification covers the information security management system supporting the delivery and operation of Logit.io’s SaaS services. The certification does not extend to customer-managed environments, customer-side configurations, or third-party systems that are not operated or controlled by Logit.io. End-user devices, customer networks, and customer-managed integrations fall outside the scope of certification.
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 87988a87-5b47-49a6-aaab-191a965e72ea
• Cyber essentials plus: No
• Cyber Essentials Alternative: None of the criteria
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@logit.io. Tell them what format you need. It will help if you say what assistive technology you use.