IDOX SOFTWARE LTD

Idox Geospatial Address Query

Emapsite Address Query enables you to query a specific area of interest, and understand selected risks and property attributes on demand without needing to assemble and host multiple geospatial datasets.

Features

• Ordnance Survey digital licensed address data
• Address, location or coordinate driven site interrogation
• RESTful Web Services API
• Visualisation of results
• ISO9001/27001 certified
• Data playground to build sandbox working concepts

Benefits

• Spatial query tools at your fingertips
• Open access to your PSGA Address data
• Easy integration into enterprise applications
• Add on standards based visualisation
• Open up data to non-specialists and business processes
• uncover hidden insights from core data
• Predictive modelling capability
• AI and machine learning models
• Supports remote site investigation, monitoring, evaluation

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bidteam@idoxgroup.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

974176642078236

Contact

Jen.roberts@idoxgroup.com
0333 011 1200
bidteam@idoxgroup.com

About your service

• Service categories:

  Application Development and Deployment

  Analytics and business intelligence

  • Location and geospatial data management and analytics
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: Emapsite Address Query enables interrogation of OS data but achieves it's full power and utility when extended and customised to include data from PSGA member's own data.
• System requirements: No specific system requirements

User support

• Email or online ticketing support: Yes
• Support response times: Email; office hours; 4 hour response time target; ticket number assigned from email
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: SLA includes 4 support levels at no additional charge:; Cosmetic; Inquiry regarding a routine technical issue; information requested on application capabilities, navigation, installation or configuration; bug affecting a small number of users. Acceptable workaround available; standard support hours; Minor; System performance issue or bug affecting some but not all users. Short-term workaround is available, but not scalable; standard support hours; Major; Major functionality is impacted or significant performance degradation is experienced. Issue is persistent and affects many users and/or major functionality. No reasonable workaround available; extended support hours via email and phone messaging alerts inc weekends; Critical; Critical production issue affecting all users, including system unavailability and data integrity issues with no workaround available; extended support hours via email and phone messaging alerts 24*7; ; In addition all customers have a named account manager who will act as a conduit to appropriate technical, integration and cloud support resources.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: 1. Every organisation is registered in our database; 2. At least one organisation member of staff needs to be registered in our database; 3. Every user for every organisation should be registered; each person is given a unique username and password; 4. Each user will be required to authenticate themselves with their username and password when accessing the Services for the first time whenever they invoke the service from within their application; 5. Any organisation can register additional users at any time; 6. Any new PSGA signatory will need to be forwarded to Emapsite by the appropriate Contract Manager and the above process replicated
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Service migration of specific APIs is limited owing to nature of a model built on highly optimised web service components delivering content from very specific geographic data stacks. The services are highly interoperable and extensible, for example to other data stacks.; User data extraction includes the facility to retrieve all user interaction and user generated data including transaction logs and database schemas as applicable; any such data would typically be provided as CSV or XML.; Subject to audit requirements Emapsite will purge and destroy consumer data from any computers, storage media or storage devices at the end of a subscription period.; Indicative time for de-provisioning (to close and off-board any service) is one week (though contractual obligations may have a different term in relation to cancellation of service).
• End-of-contract process: Typically 3 months notice is required unless there is a material and persistent breach of any of the obligations agreed under a Call Off or other Contract under the G-Cloud framework or if a change of control of the Supplier causes conflicts of interest or other competition issues.; There are no additional costs at termination.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: Offboarding process is the ceasing of the service availability and therefore accessibility in offboarding documentation is not provided/needed.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: No
• User support accessibility: None or don’t know
• API: Yes
• What users can and can't do using the API: Owing to licensing constraints, users are obliged to work with the support team to confirm licensing prior to API configuration.; ; Users can choose from a wide array of spatial and database functionality to interrogate OS datasets, including adjacency, proximity, containment, coincidence and specific attributes and request statistics where appropriate.
• API documentation: No
• API sandbox or test environment: Yes
• Customisation available: No

Scaling

• Independence of resources: Emapsite Address Query functions as an extension of Emapsite's B2B transactional digital map ordering and provisioning mapshop platform. The Query API integrates with the back end processing platform; both are over-resourced and multi-threaded to mitigate daily variance of user numbers and processing requirements to ensure that Address Query delivers instantaneous query response.

Analytics

• Service usage metrics: Yes
• Metrics types: Management interface provides always-on audit trail of usage including visibility of products, areas and third party details.
• Reporting types: Real-time dashboards
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Other
• Other data at rest protection approach: Data encryption
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type: Deleted data can’t be directly accessed / Cryptographic Erasure

Data importing and exporting

• Data export approach: XML
• Data export formats: Other
• Other data export formats:
  • Gml
  • Shp
  • Geojson
• Data import formats: Other
• Other data import formats:
  • Xml
  • Geojson

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Internal auditing shows WMS/WMTS/WFS availability at 99.85% on 24*7*365 basis and 99.95% on a working hours basis.; Emapsite offers a service credit package upto 10% of the per service delivery period contract value; this is assessed according to details agreed in the customer service level agreement and typically provides for a credit for failure to deliver required services to the agreed availability level for the specified service delivery period.
• Approach to resilience: Emapsite Address Query sits within a Tier-3+ Microsoft Azure Datacenter. This is a single region (UK West) with multiple availability zones.; ; As a business relying on online presence for 100% of our revenue and customer satisfaction Emapsite takes business continuity very seriously. ; ; Our approach is to ensure that we have in place a series of responses to any event that may disrupt any of our core services. This includes our: ; ; Datacenter procurement and provisioning strategy - Tier 3+ (with ISO 27001, HIPAA, FedRAMP, SOC 1, and SOC 2); ; Our terms and conditions of employment reflect need to provide out of hours maintenance and tracking of out of hours monitoring tools ; ; services backed by Service Level Agreement to suit customer need ; ; internal qa processes (with ISO9001 accreditation in train) that include provision of appropriate assurance around: ; ; service level agreement management ; ; receipt, preparation and update of data sets on the platform ; ; service maintenance protocols ; ; supplier relationships ; ; support, response, resolution and escalation processes ; ; automated alerts for a whole plethora of critical resources and services that customers rely on with 4 level escalation and response framework ; ; audited office and colocation access ; ; audited access logs and secure VPN ; ; patch and upgrade compliance including for security
• Outage reporting: Vulnerability management – Azure uses Microsoft Security Response Center to identify, monitor and respond to incidents 24/7.; ; 24/7 protective monitoring using Microsoft Monitoring Agent (MMA) and System Center Operations Manager. This provides real time alerts to security personnel.; ; Customers: Emapsite's clustered load balanced virtualised cloud environment, complete with backup and with no single point of failure and appropriate failover procedures and licenses provides more than adequate business continuity model to capture and maintain customer data. Customers can request full audit trails relating to use of our website and underlying services.

Identity and authentication

• User authentication needed: Yes
• User authentication: Username or password
• Access restrictions in management interfaces and support channels: No user access to management interfaces by default. All requests for change to interfaces are authenticated independently prior to roll out.
• Access restriction testing frequency: At least once a year
• Management access authentication: Dedicated link (for example VPN)

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: A number of internal processes are subject to internal audit on an annual basis including data separation. In addition the following policies are integral elements of Emapsite's Integrated Quality and Information Security Management Systems Assurance Manual underpinning the relevant controls within the Statement of Applicability:; - Access Control; - Business Continuity; - Change Management; - Data Security and Separation; - Impact Statement; - Incident Management; - Information Asset Management; - Information Classification; - Information Systems Security; - Operations Security; - Patch Management.; The policies inform system architecture and monitoring.; Emapsite's Assurance Committee (AC) meets twice yearly to review the approach to risk and the currency of the controls and policies that surround that risk appetite and any specific new risks. The AC reports to the Board annually.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: The change control process includes the following phases:; • Logged Change Requests giving full tracking in code repository; • Identification, prioritisation and initiation of change; • Proper authorisation of change (Impact Statement as applicable to identify potential infosec issues ); • Requirements analysis; • Inter-dependency and compliance analysis (to consider infosec impacts); • Impact Assessment; • Change approach; • Change testing; • User acceptance testing and approval; • Implementation and release planning; • Documentation; • Change monitoring; • Defined responsibilities; • Emergency change classification parameters.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Annual risk assessment process identifies threats (physical damage, natural events, loss of essential services, compromise of information, technical failure, unauthorised action and compromise of functions as well as HR centred risks) and vulnerabilities (hardware, software, network, personnel, site, organisation) to create the basis for high level scenario modelling and risk treatment process. At the same time perimeter and network monitoring tools together with WSUS and equivalent patching routines ensure day to day threat mitigation. Systems administrator oversight together with triggers and automation streamline processes while suppliers and industry sources provide topical information.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Information classification is used to determine whether any data supplied by users and customers is high impact level data (in line with GPG13). Systems monitoring including access control logs and exception monitoring of external requests (for example for SQL injection or PPTP VPN login attempts from suspicious places) provides an understanding of how our IT systems is being used or abused by internal or external agents.
• Incident management type: Supplier-defined controls
• Incident management approach: For some common possible events we have pre-defined mitigation processes including auto screensaver for unlocked laptops and encrypted hard drives.; Incidents must be reported and logged. Those dealing with security incidents shall:; ; • analyse and establish the cause of the incident and take necessary steps to prevent recurrence; • ongoing reporting to all affected parties; • identify problems arising from the incident and to prevent/reduce further impact; • ensure all system logs are securely maintained; • ensure only authorised personnel have access to systems and data; • ensure all corrective and preventative measures are implemented and monitored for effectiveness
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: Free trial includes access to all PSGA data included in the standard service.; Trials can run for up to 3 months for non-production purposes.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Citation ISO Certification Limited
• ISO/IEC 27001 accreditation date: Monday 27 May 2024
• What the ISO/IEC 27001 doesn’t cover: Our ISMS is certified and tested to ISO27001 standards annually and covers our entire organisation.
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: Citation ISO Certification Limited
• ISO 9001 accreditation date: Thursday 11 April 2024
• What the ISO 9001 doesn’t cover: Our ISMS is certified and tested to ISO9001standards annually and covers our entire organisation.
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 5c6de739-c45d-4eee-916a-013a0c2ce8f7
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 26018f8f-da19-4856-8fd2-b719e0c21047
• Other security certifications: Yes
• Any other security certifications: ISO 22301

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bidteam@idoxgroup.com. Tell them what format you need. It will help if you say what assistive technology you use.