IBM United Kingdom Ltd

IBM Storage Protect for Cloud for Microsoft 365

IBM Storage Protect for Cloud Microsoft 365 is a data protection backup-as-a-service solution. It empowers clients with the capability to back up and restore cloud-resident data for Microsoft 365. IBM clients can take advantage of IBM backup and restore capabilities in the cloud.

Features

• Automated backup of Microsoft 365 data
• Up to four daily backups run automatically
• Access, search, and restore application data with fine granularity
• Provides mass restore capabilities for disaster recovery
• Secures data with built-in encryption
• Manages data protection operations for application data from single console
• Monitors workload environment and produces reports of your protection status
• Unlimited Microsoft Azure Cloud hosted data retention for contract term
• Bring your own storage option available

Benefits

• Rapid, simple deployment
• Recover in minutes and hours, not days and weeks
• End user self service restore capability
• Unlimited storage options available

£50.64 a user a year

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ukcat@uk.ibm.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

974271993032416

Contact

Anne-Marie Wheeler
0207 202 3000
ukcat@uk.ibm.com

Service scope

• Software add-on or extension: Yes
• What software services is the service an extension to: Microsoft 365 workloads; Exchange Online, OneDrive for business, SharePoint Online, Teams, Microsoft 365 Groups, Project Online and Public Folders. Yammer.
• Cloud deployment model: Public cloud
• Service constraints: None
• System requirements: Supported web browser and internet connection for interface access

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: User assigned Business Impact severity determines response goals. Severity 1 (Critical) - 1 Hour (24x7). Severity 2 (Significant) - 2 Business Hours. Severity 3 (Some) - 4 Business Hours. Severity 4 (Minimal) - 1 Business Day. IBM Support business hours are 9am to 5pm, Monday through Friday, excluding national or statutory holidays. Response Goals are intended to describe IBM's goals only, and do not represent a guarantee of performance.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: Testers run tools to validate that all issues discoverable by automated testing have been resolved. They then complete a manual inspection and keyboard check of the product, before confirming everything is usable with a screen reader.
• Onsite support: No
• Support levels: IBM Cloud Service Support - Strong business protection, for production workloads. Features include; IBM Support Community, Embedded Watson features, 24x7 support response, Case severity assignment. Included with Subscription.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: Extensive online User documentation is provided via IBM Documentation website https://www.ibm.com/docs/en/spfc. Wizards are provided for initial set up, plus in application help topics.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: A Data Export Service is provided to IBM Storage Protect for Cloud for Microsoft 365 customers who plan to end their subscription of IBM Storage Protect for Microsoft 365 and remove their backup data.
• End-of-contract process: When the subscription to IBM Storage Protect for Cloud Microsoft 365 ends and the customer is using IBM Storage Protect for Cloud provided default storage, IBM will retain the backup data in IBM Storage Protect for Cloud storage for 15 days (subject to the terms of your service agreement). The backup data in IBM Storage Protect for Cloud storage can be exported to your own storage as a paid service. You must submit an export request if you wish to export data from IBM Storage Protect for Cloud storage.; For Bring Your Own Storage customers ending the subscription will not delete the backup data stored in your own storage. You do not need to pay an export fee.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: WCAG 2.1 AA or EN 301 549
• Description of service interface: Web application accessed via login to https://sp4c.storage-defender.ibm.com/ using your Microsoft credentials. The Microsoft credentials you use initially must have M365 administrative rights. You can add other local IDs to the portal.
• Accessibility standards: WCAG 2.1 AA or EN 301 549
• Accessibility testing: IBM uses industry leading accessibility verification test procedures to determine Conformance Levels. IBM's accessibility evaluation practices were established in 1999 and continue to drive test procedures, software test tools, and harmonize the accessibility standards. IBM's comprehensive approach includes any or all of the following; Accessibility training for personnel to assess the conformance levels, Automated testing tools, manual testing (e.g. keyboard) and inspection, and testing with assistive technologies (e.g. screen readers), Continually improved procedures that are harmonized with standards including World Wide Web Consortium (W3C), and informed by industry practices including the Department of Homeland Security (DHS) Trusted Tester Program.
• API: No
• Customisation available: Yes
• Description of customisation: Users can specify backup source, target storage, backup frequency and retention. Users can customise reporting, configuration and security options.

Scaling

• Independence of resources: Metadata segregation by “schema” in application databases (a common multi-tenant option), including unique encryption keys generated for each customer’s storage locations.

Analytics

• Service usage metrics: Yes
• Metrics types: User activities.; Job analytics. ; License & storage consumption.; Microsoft 365 Unusual Activities Analysis.
• Reporting types:
  • Real-time dashboards
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Physical access control, complying with SSAE-16 / ISAE 3402
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: IBM Storage Protect for Cloud for Microsoft 365 enables you to export and download your backup data for Exchange Online, SharePoint Online, OneDrive for Business, Microsoft 365 Groups, Project Online, Public Folders, and Teams. By default, you can export up to 100 GB of data per month for all services in total. The exported data must be downloaded within seven days; otherwise, the data will be removed. This quota limitation also applies to the BYOS license. A paid export service for larger amounts of data is also available.
• Data export formats:
  • CSV
  • Other
• Other data export formats: PST
• Data import formats: Other
• Other data import formats: Not applicable - supported Office 365 file types are supported.

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Availability less than 99.9%, credit 2% of monthly subscription fee*.; Availability Less than 99.0%, credit 5% of monthly subscription fee*.; Availability Less than 95.0%, credit 10% of monthly subscription fee*.; * The subscription fee is the contracted price for the month which is subject to the claim.
• Approach to resilience: Available on request.
• Outage reporting: Portal notifications with additional direct communication when appropriate.

Identity and authentication

• User authentication needed: Yes
• User authentication: Username or password
• Access restrictions in management interfaces and support channels: All authentication is carried out against Microsoft Azure or any support Azure authentication method.
• Access restriction testing frequency: At least every 6 months
• Management access authentication: Identity federation with existing provider (for example Google Apps)

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: No audit information available
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: Yes
• CSA STAR accreditation date: 06 April 2016
• CSA STAR certification level: Level 2: CSA STAR Attestation
• What the CSA STAR doesn’t cover: As a service hosted on Microsoft Azure, Microsoft Azure has CSA STAR certification but the SaaS application is not currently certified.
• PCI certification: Yes
• Who accredited the PCI DSS certification: Tbc at Call-off level
• PCI DSS accreditation date: Tbc at Call-off level
• What the PCI DSS doesn’t cover: Tbc at Call-off level
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: IBM has an Information Technology (IT) Security policy that establishes the requirements for the protection of IBM's worldwide IT systems and the information assets they contain, including networks and computing devices such as servers, workstations, host computers, application programs, web services, and telephone systems within the IBM infrastructure. IBM’s IT Security policy is supplemented by standards and guidelines, such as the Security Standards for IBM's Infrastructure, the Security and Use Standards for IBM Employees and the Security Guidelines for Outsourced Business Services. Such are reviewed by a cross-company team led by the IT Risk organization every six months. IBM has a dedicated Vice President of IT Security who leads a team responsible for IBM's own enterprise data security standards and practices. Responsibility and accountability for executing internal security programs is established through formal documented policies. IBM Services teams also have dedicated executives and teams who are responsible for information and physical security in the delivery of our client services.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Change Management is documented, requested, reviewed, approved, tested, and finally rolled out during off hours in order to have minimal effect on customers.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: We use AppScan to perform OWASP testing on every patch release. We subscribe to security bulletins and stay abreast of recent 0 day vulnerabilities as well as maintaining an active patch cycle.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: We leverage the Azure Health Status page as well as service monitoring.
• Incident management type: Supplier-defined controls
• Incident management approach: Supplier-defined controls

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  IBM are committed to achieving net zero greenhouse gas emissions globally by 2030. On this path, IBM are on track to have reduced greenhouse gas emissions by 65% (against 2010 base) in 2025, and 75% of our global electricity consumption will be from renewables by 2025. The IBM UK Carbon Reduction Plan (CRP) is published annually in which we report progress in achieving Net Zero; most recent in September 2023. ; ; In fulfilling our responsibilities under our contracts, our staff operate in line with our IBM Environmental Policy and implemented through our worldwide Environmental Management System (EMS), which covers objectives including achieving our net zero greenhouse gas commitment, reduction in water use, reduction in waste going to landfill, creating green space, enhancing the natural environment and improving air quality. Local initiatives are in place around IBM and client’s locations, promoting e.g. shared or zero-carbon travel, various cycle-to-work and car-share initiatives/incentives as well as environmentally focused volunteering. ; ; To influence staff, suppliers, customers and communities through the delivery of the contract to support environmental protection/improvement, we include Social Responsibility and Environmental Management requirements in subcontracts and encourage staff to work with the wider teams on improvements. In some locations, an ‘Environmental Business Resource Group’ promotes Green sustainability, also through community-based activities. ; ; In 2020 IBM launched the ‘responsible.computing’ initiative, which addresses modern computing challenges and integrates aspects of sustainability, climate, ethics, openness, privacy, and security. We assess proposed technical solutions against efficient energy usage. ; ; IBM began detailed tracking and monitoring of our environmental footprint in 1990 - being forthright and transparent in our impact long before it was fashionable or required. We have made significant improvements over the last 30 years and will continue to report transparently on impacts and progress, using ‘Sustainable by Design’ framework and tools such as CO2 Emissions-Estimator and/or Envizi.

  Covid-19 recovery

  We have continued promoting initiatives created to support COVID-19 recovery aimed at both communities and our/partners’ workforce. To help local communities manage and recover from the impacts of COVID-19 IBM have created employment and re-training opportunities. IBM provided a free, fully online offering called SkillsBuild Reignite, tailored for job seekers, and those needing to grow their digital skills. Once an initial 30-hours of online learning was completed, Reignite offered free one-on-one coaching, seminars and facilitated discussions from IBM volunteers. ; ; IBM encourage our staff, suppliers, and customers to support our local communities through IBM Community Engagement Portal. The IBM.org Volunteer’s Portal manages over 1.3 million hours of volunteering by IBM employees. IBMers are allowed to make a charitable contribution of £7 for every hour of volunteering to their chosen charity. ; ; We support our extensive ecosystem of external SME's managing/recovering from the impacts of COVID-19. IBM has invested to help reduce barriers to entry that may preclude participation in delivery by SMEs. This could relate to financial standing, ability to accept risk, invest in bids, or ability to supply sufficient volumes of resources. ; ; We have had several initiatives to support staff with the impact of the COVID-19 and extended those initiatives to clients/partners. Mental health support has been available at all times to all of our staff and their families, and we have trained volunteering staff as mental health first aiders, with programmes in place to tailor a gradual return to work e.g. following illness. ; ; IBM reimagined many of our workplaces and policies to support COVID-19 recovery. We have implemented our Work from Home Pledge & Hybrid Working Pledge for all staff, which ensures we establish and respect new boundaries and support each other in this new way of working and living. IBM continue promoting an ongoing Hybrid working approach.

  Tackling economic inequality

  IBM invest to understand of the causes and effects of inequality. We run multiple initiatives to attempt to level opportunity, focused on our stated social-responsibility goal to support education and skills development in Science and Technology, with a specific focus on those who may not otherwise be attracted, or have the opportunity, to develop those skills. ; ; The ‘IBM Ignite’ scheme, a national Movement to Work programme, offers vocational traineeships and work experience to disadvantaged youth unemployed. Together with City Gateway, our London charity partner, IBM offer 2-week, onsite, workplace programmes to break the cycle of ‘no work experience, no job’. ; ; IBM are proud to have created skillsbuild.org. This is a global programme, and for the UK offering IBM have partnered with ACH.org.uk, a social enterprise working to resettle refugees through labour market and social integration, City Gateway, a London charity working with disadvantaged young people, women and families in deprived areas to build skills and ambition, and SaluteMyJob, a charity creating opportunities for ex-Servicemen and women under the armed forces covenant. The SkillsBuild programmes offer training, in-person support, credentials and opportunities to put the learning into practice. In addition to the direct training through charity partners, SkillsBuild is now also available free to all online. The SkillsBuild training gives recognised qualifications to those searching for employment in a digital economy. In addition, the programme gives job-search skills, teaches agile methods and design thinking, and has specific training in growing IT fields, such as cybersecurity, big data, artificial intelligence. ; ; IBM UK employ around 100 school-leaver apprentices every year. Our award-winning programme offers apprenticeships ranging from Level 3 to Level 6, with all apprentices employed as permanent employees from Day 1. We also launched Early Professional Affiliates Hiring programme enabling us to further acquire talent from underrepresented groups.

  Equal opportunity

  In 1942, IBM hired blind psychologist Michael Supa to create a programme for hiring and training people with disabilities. Supa then worked in IBM institutionalising disability representation and equality for 37 years, and 80 years after he was hired IBM continue to lead in Accessibility, Inclusive hiring, and Representation to reduce the disability employment gap. The Accessible Workplace Connection portal makes it easy for managers to accommodate IBMers who consider themselves to have disabilities, and all recruitment activities are accessible and open. IBM support all employees in training and developing new skills relevant to them, with at least 40 hours of structured training required every year; called THINK40. The training can link to recognised, external qualifications, building skills relevant to the contract. IBM is accommodating of those with additional needs, ensuring all training is inclusive. ; ; IBM believes that a diverse and inclusive work environment drives higher quality delivery. We have created employment/training opportunities for those with protected characteristics in the UK since 1912. Our 300+ employee-led communities support ethnic minorities, neurodiversity, LGBTQ+, females, veterans and more through regular events within their communities. Every IBMer completes regular mandatory Diversity & Inclusion training, including on unconscious bias. Based on 2022 survey nearly 9 in 10 IBMers felt comfortable being themselves at work with ~5,000 more recommending IBM as a great place to work. IBM run a “BeEqual” campaign and programmes, with tens of thousands of employees making a BeEqual pledge of allyship to colleagues from minority groups and 6000 IBMers globally are certified as LGBT+ Allies, with 90+ events across UK and Ireland in 2023 focusing on inclusion, with approximately 3.5K attendees. IBM have a culture of promotion and recruitment aiming to addresses workforce inequality for all to have the opportunity to fulfil their potential.

  Wellbeing

  IBM has an advanced Health and Wellbeing Programme, recognising the criticality and benefits of a healthy and supported workforce. A wide-ranging Employee Assistance Program is provided confidentially to all employees 24/7, at no cost to them, backed up by medical insurance with annual health assessments available. IBM operate a Mental Health First Aid Programme, with over 200 qualified mental health first-aiders volunteering in the UK. These colleagues make themselves approachable as a first step. IBM UK have Disability Confident Level 2 status, winning in 2023 UK-IT-Industry Award – DEI and in 2021 the Best Employer for Diversity and Inclusion award from WM UK, due to the broad focus on D&I throughout the pandemic, including hidden disabilities and neurodiversity. IBM has a global neurodiversity hiring program (ND@IBM). ; ; In the new model of home/hybrid working, various initiatives have been created to maintain and improve both mental and physical health when working remotely. The IBM Working from Home Pledge includes commitments to take time out for yourself, and to check-in regularly on colleagues. It was recognised that working alone can be challenging for some, and regular sessions, support programmes and training in place to keep people connected. Managers have undertaken training to recognise those struggling and have tools of early support. A “2020 health challenge” was taken up by 20% of the permanent employee population, with 69% of participants reported being less stressed, 74% exceeded 10,000 steps a day. We continue organising ‘Exercise challenges’ on miles walked/weight loss linked to e.g. World Heart Day. Ergonomic equipment to create a better working-from-home environment is available to all. ; ; Within projects/programmes, and as part of contract delivery, IBM seek to make these various initiatives available to joint team of staff/suppliers/customers and communities. Project and colleague-based support and health initiatives are expanded where possible to all.

Pricing

• Price: £50.64 a user a year
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: IBM Storage Protect for Cloud provides new tenants with a 30-day trial license for each online service.
• Link to free trial: https://www.ibm.com/account/reg/us-en/signup?formid=urx-51720

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ukcat@uk.ibm.com. Tell them what format you need. It will help if you say what assistive technology you use.