IT SYSTEMS & SUPPORT LIMITED
Cloud Support Services
IT Systems Managed Service Standard provides all the cost effective provision of our Standard service but increases the service provision with additional elements of our service portfolio to schools.
Features
- Technician on site visit for a specified period of time
- Dial in proactive and reactive remote support
- Proactive and reactive telephone support
- On-site reactive support
- Enhanced Ofsted support
Benefits
- Unlimited telephone, remote and telephone support
- Premium service includes break-fix service of all ICT
Pricing
£1,004.00 to £1,812.23 an instance a year
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at tcoad@itsystems.uk.net.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 14
Service ID
9 7 4 7 1 9 4 5 8 9 0 3 7 1 5
Contact
IT SYSTEMS & SUPPORT LIMITED
Tristen Coad
Telephone: 0343 8868660
Email: tcoad@itsystems.uk.net
Planning
- Planning service
- Yes
- How the planning service works
- IT Systems commence project initiation with the client to determine their needs, requirements and budget for cloud services. From this IT Systems develop, in liaison with the clients steering group a functional specification which is then developed into a technical specification to meet the clients requirements. This is then assessed based upon the clients needs and budget. Should it be correct and true the design is frozen, procurement takes place and the project moves on to implementation planning.
- Planning service works with specific services
- Yes
- Hosting or software services the planning service works with
-
- Our propriety service
- Microsoft 365
Training
- Training service provided
- Yes
- How the training service works
-
Use of our proprietary cloud platform
Using Microsoft 365
Using Microsoft Teams - Training is tied to specific services
- No
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
- IT Systems undertakes full implementation planning defining the route from implemenation initiation to full operation. This aspect includes how to migrate data to the cloud or between services. The implemenation plan is reviewed and signed off before works commence.
- Setup or migration service is for specific cloud services
- Yes
- List of supported services
-
- Our proprietry service
- Microsoft 365
Quality assurance and performance testing
- Quality assurance and performance testing service
- Yes
- How the quality assurance and performance testing works
- Quality assurance testing is based upon meeting the needs and requirements pre-set in the project initiation phase. Quality checking, assessment and system operability testing is completed prior to formal handover. Any rectifications are given a deadline to be undertaken and associated to a responsible stakeholder.
Security testing
- Security services
- Yes
- Security services type
-
- Security strategy
- Security risk management
- Security design
- Cyber security consultancy
- Security incident management
- Security audit services
Ongoing support
- Ongoing support service
- Yes
- Types of service supported
-
- Hosting or software provided by your organisation
- Hosting or software provided by a third-party organisation
- How the support service works
-
We support our proprietary service, MS 365 and Google Workplace for Education.
We utilise dial in proactive and reactive remote support, proactive and reactive telephone support, on-site reactive support, change and project management.
Service scope
- Service constraints
- No
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- Within business hours based upon service level taken by customer
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- None or don’t know
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Support levels
-
IT Systems Managed Service Basic provides cost effective dedicated time on site as per schools requirements within increments of half days per fortnight across an academic year.
IT Systems Managed Service Standard increases the service provision with additional elements of our service portfolio to schools. This provides 100% additional time of on-site support and is provided in increments of half days per week across an academic year.
IT Systems Managed Service Enhanced AV provides dedicated time on site as per schools requirement in increments of half days per week within term time across and academic year. In addition to on-site and reactive support the enhanced element includes, the provision of repair and replacement of teacher computer and workstation that is used for the delivery of teaching. This also includes AV Systems including amplifier, projector or LCD Screens as appropriate.
IT Systems Managed Service Premium provides complete network and systems care. IT Systems attendance on site can be specified by the school to meet their individual requirements. This can range from regular on-site visits and remote support to complete facilities management.
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Security Clearance (SC)
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- British Standards Institute
- ISO/IEC 27001 accreditation date
- 24/08/2018
- What the ISO/IEC 27001 doesn’t cover
- Customer facing systems
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- No
- Cyber essentials plus
- No
- Other security certifications
- No
Social Value
- Social Value
-
Social Value
- Covid-19 recovery
- Tackling economic inequality
- Equal opportunity
Covid-19 recovery
IT Systems employees are its most valuable assets. They are the face of our company and instill our ethos, beliefs and practices. Our staff literally are what make IT Systems the company it is both now and in the future. In line with this our company ethos is that a person’s health and wellbeing must always come before the needs of the company. Should staff require time for mental health, physical health and/or medical needs this is given without hesitation, question or with any penalisation.
We are all human. At these times where we could be potentially at our most vulnerable we should be supportive, empathetic and above all kind to what is going on with others. IT Systems staff are not penalised in any manner; be it financially or leave-based, to recover from mental health, physical health and/or medical needs and are supported throughout.Tackling economic inequality
IT Systems believes in creating employment opportunities for all regardless of socio-economic background and academic qualifications. We do not factor in someone’s socio-economic background when undertaking employment but are more interested in the type of person they are. Coupled with this IT Systems offers a robust and well-rounded apprenticeship programme tailored to the individual to empower them to raise their skill set and knowledge in an ever changing and progressive industry.
IT Systems proactively encourages all its employees to enhance and grow their skill set. To do this, we as a company do not believe learning should be stymied by factors such as cost or, if required, travel. Any and all barriers are removed from professional development as a matter of course to enable our staff to be the very best they can be.
Further afield from our own staff, IT Systems feels duty bound to actively progress members of our own supply chains to raise standards for all. We believe in home-grown talent and excellence. As such, IT Systems actively promotes using companies in our supply chain that are local and/or reside in our region. In doing this we are not only raising the profile of our local and regional environment but also providing quality employment to people in our area.
As an ISO 27001:2013 company with UK-GDPR Practitioners we provide complimentary data security and GDPR training to all members of our supply chain. In the first hand this enables us to ensure our supply chain meet our needs in terms of data protection and information security. In doing this however, companies in our supply chain are enhanced and can expand their opportunities in confirming their awareness, alignment and working to national and internationally recognised standards.Equal opportunity
IT Systems prides itself in its commitment to equality and diversity in the workplace. As a company, we view competency and capability above gender-based, sexuality-based and disability-based stereotypes. In a widely male-dominated industry, IT Systems is proactive in raising the profile amongst women (including all who identify as women) of opportunities to enter the IT sector.
At IT Systems we do not believe opportunities for development and progression should be dictated by ones background. Our employment process disregards people’s socio-economic background as a factor for employment and focuses on the quality person themselves. Our apprentice programme gives individuals from all socio-economic backgrounds the opportunity to gain industry recognised qualifications and experience work life in the IT sector.
IT Systems is encouraged that equality is instilled in the company as:
• 30% of IT Systems staff do not identify as male
• Over 20% of IT Systems are members of the LGBTQ+ community
• IT Systems workplaces are recognised as being DDA compliant
• IT Systems staff come from a variety of socio-economic backgrounds
• Over 40% of IT Systems staff have either undertaken or are currently undertaking an apprenticeship route to qualification
Pricing
- Price
- £1,004.00 to £1,812.23 an instance a year
- Discount for educational organisations
- No
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at tcoad@itsystems.uk.net.
Tell them what format you need. It will help if you say what assistive technology you use.