QUICKSILVA LIMITED

Quicksilva conneQt® Child Protection Information Sharing (CP-IS)® Spine Mini Service

An integrated ITK Spine Mini Service providing simple access to the NHS CP-IS service. NHS Digital CAP accredited, conneQt® CP-IS® rapidly alerts front-line staff at acute trusts, ambulance trusts, private healthcare providers and mental health trusts where vulnerable children presenting for unscheduled care are on a Child Protection Plan.

Features

• Cost Effective-transaction charging model offers flexibility and scalability
• Simple Access-via secure connection to the HSCN network
• Safe/Secure - Information Security ISO27001 accredited Datacentre
• Rapid Onboarding-up and running in a matter of weeks
• No Infrastructure Investment-hosted, monitored and supported by Quicksilva
• Availability Service Levels-various, from 95.5% upwards
• Telephone Helpdesk support and web portal
• 24x7 Monitoring Service - as standard
• Records can be retained within your patient management system

Benefits

• Care Plan alerts-ensure no child slips through the net
• Cross-Boundary- identify at-risk children resident anywhere in the UK
• Save money by making what you’ve got work better
• No Smartcards Required-saving more valuable time and money
• Saves front-line staff critical time compared to other standalone solutions
• Improves patient safety- no need to transcribe clinical data
• Internet accessed Spine-in-a-Box® external test harness service available
• Compatible with conneQt® Personal Demographics Service®

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@qxlva.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

974758241525277

Contact

Nathan Buckley
01249 751000
sales@qxlva.com

About your service

• Service categories:

  Applications

  Production and operations

  Service industry and public sector operations

  • Healthcare
• Multi cloud support: Yes

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: ConneQt® CP-IS® forms one module of the conneQt® Suite, which includes orQestra® PDS (Personal Demographics Service) and conneQt® SCR (Summary Care Record)®.
• Cloud deployment model: Private cloud
• Service constraints: The customer will establish a secure outbound connection from their Enterprise Service Bus over the HSCN network via a client server authenticated connection and/or a site-to-site VPN. Daily planned maintenance is carried out Tuesday to Sunday inclusive between 03:00 to 05:00 and weekly on Sundays 18:00-08:00 (14 hours).
• System requirements: ConneQt® Supports Windows Server 2012 r2 or above

User support

• Email or online ticketing support: Yes
• Support response times: Response times vary from 15 minutes to 8 hours in accordance with the severity of the issue. Please refer to the Service Definition for more information.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: EN 301 549
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: No
• Support levels: The conneQt® Managed Service is provided to guaranteed Availability Service Levels to 95.5% as standard. Enhanced availability up to 99.9% is available by arrangement for business critical services. Quicksilva's Services Manager is always available as a point of contact and all customers benefit from our ISO9001:2015 assured Account Management Procedure with the benefit of 24/7 escalation to named contacts.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Quicksilva offers a full On-Boarding service as part of its Lot 3 Cloud Support offering. Our project managers will expertly manage all aspects of your service set-up, including: NHS Spine End Point registration; HSCN access; guidance through the NHS Digital assurance process and service commissioning. New users receive a comprehensive Welcome Pack and access to our 'Spine-in-a-Box®' internet facing test environment to speed development and training.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: The nature of a Spine-Mini-Service means that no patient data is stored within conneQt®, however where required Quicksilva offers a full Off-Boarding service as part of its Lot 3 Cloud Support Offering to extract and return any audit data our customers require.
• End-of-contract process: The nature of a Spine-Mini-Service means that no patient data is stored within conneQt®, however where required Quicksilva offers a full Off-Boarding service as part of its Lot 3 Cloud Support Offering at extra cost to extract and return any audit data our customers require.
• Documentation accessibility standard: EN 301 549

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: EN 301 549
• Description of service interface: The conneQt® Demographics Management System (DMS) is a web application for the data quality management of patient record information, it provides users with:; • results of data analysis and patient record PDS and CP-IS comparisons performed by conneQt® in a patient-centric manner; • a lightweight workflow for the investigation and resolution of demographic issues in a multi-worker team; • statistical reports on data quality issues; • audit information
• Accessibility standards: EN 301 549
• Accessibility testing: N/A
• API: Yes
• What users can and can't do using the API: • Connect via HL7 messaging; • Perform CP-IS lookups
• API documentation: Yes
• API documentation formats: PDF
• API sandbox or test environment: Yes
• Customisation available: No

Scaling

• Independence of resources: Flexible and rapidly scalable hosting infrastructure and per-customer message queueing ensures that Availability is never affected by the demands of other users.

Analytics

• Service usage metrics: Yes
• Metrics types: Service Availability is monitored 24x7 as standard or customers can opt for a bespoke monitoring profile via Quicksilva's Lot 3 offering.
• Reporting types:
  • Real-time dashboards
  • Regular reports
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest: Physical access control, complying with another standard
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type: Deleted data can’t be directly accessed / Cryptographic Erasure

Data importing and exporting

• Data export approach: The nature of a Spine-Mini-Service means that no patient data is stored within conneQt® and there is no need for export. However audit data can be exported if required.
• Data export formats:
  • CSV
  • Other
• Other data export formats: PDF
• Data import formats:
  • CSV
  • Other
• Other data import formats: PDF

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
• Data protection within supplier network:
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

• Guaranteed availability: The conneQt® Managed Service is provided to guaranteed Availability Service Levels to 95.5% as standard. Enhanced availability up to 99.9% is available by arrangement for business critical services. A service credit regime underpins all Service Levels - please refer to the accompanying Service Definition document for full details.
• Approach to resilience: This information is available on request.
• Outage reporting: The conneQt® Managed Service is monitored 24x7 by our Services Team using our bespoke monitoring system. This means we have often resolved an issue long before our customers are even aware of a problem. All service reporting is carried out through our service web-portal, the Qure®, where customers can log on and raise or view live issues and set alerting preferences 24x7.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Limited access network (for example PSN)
  • Username or password
• Access restrictions in management interfaces and support channels: Access is restricted by ascribing role-based access to each user's security certificate.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: Cyber Essentials Plus
• Information security policies and processes: Quicksilva's business practice is underpinned by a suite of processes which form our ISO27001:2013 Information Security Management System. These are subject to regular internal audit by our full-time Corporate Assurance Manager and are overseen by our Technical Services Director. In addition all audits are subject to rigerous twice-annual external review by a third party Auditor in the course of maintaining our ISO27001 standard.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Quicksilva's ISO9001:2015 accredited Quality Management System contains a set of processes which underpin our business practice, including our Release Management Procedure and Configuration Management Procedure. These processes are regularly audited to ensure compliance by our Corporate Assurance Manager.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Regular Penetration Testing by a certified third party forms the foundation of our vulnerability management approach. In addition we regularly apply software vendor issued security patches to a quarterly schedule for routine security maintenance and immediately in the case of emergency patches. Quicksilva are members of the NHS Digital Care CERT scheme and receive and review weekly cyber security reports regarding current threats. In addition Quicksilva review the National Cyber Security Centre Threat and Vulnerability Reports on a weekly basis.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Quicksilva maintain a suite of best-of-breed anti-malware software in order to detect potential compromises. The capability to review access control logs ensures a full audit trail is maintained for all staff interactions with internal and external systems. Security Incidents are managed in accordance with Quicksilva's Security Incident Management Procedure which forms a part of our ISO 27001 and ISO9001 accredited Quality Management System. According to this process our dedicated IT Services Team (supported by certified Information Security professionals) respond immediately to any security incident.
• Incident management type: Supplier-defined controls
• Incident management approach: Incidents are handled in accordance with Quicksilva's Incident Management Process, which forms a part of our ISO27001 and ISO9001 accredited Quality Management System. According to this process, incidents are reported to a nominated individual who investigates the issue and produces a full report to the board of directors within prescribed timescales. The incident is tracked and managed to resolution using the Qure®, our internal service management tool, which ensures a thorough audit trail is maintained throughout the process. This information is then used to capture any continuous improvement opportunity.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: Yes
• Connected networks:
  • Health and Social Care Network (HSCN)
  • Other
• Other public sector networks: NHS Network (N3)

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Socotec
• ISO/IEC 27001 accreditation date: Tuesday 17 June 2025
• What the ISO/IEC 27001 doesn’t cover: N/A. Our ISO/IEC 27001 ISMS applies to all operations performed by the organisation (as Data Controller and/or Data Processor), all information assets owned or controlled by the organisation, and all employees and third-party users as defined in the Statement of Applicability. We also hold Cyber Essentials Plus (CE+), providing independently tested assurance against the Cyber Essentials technical baseline controls.
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: Socotec
• ISO 9001 accreditation date: Thursday 13 July 2023
• What the ISO 9001 doesn’t cover: N/A. All. business activity is included.
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 43fe0c3e-ec48-41c9-b8c8-dc23e0c7c96c
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: Ec767584-d2a2-4464-8e4b-5c33a38eba51
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of issues relating to entering the contract workforce

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@qxlva.com. Tell them what format you need. It will help if you say what assistive technology you use.