Intuiti Solutions Ltd

MiDoS

Comprehensive health, social and voluntary sector Directory of Services and integration solution with live time capacity management capability (including OPEL status), widgets and APIs. Configurable service finder via web browser . DCB0129 compliant

Features

  • Directory of Services platform - Single source of truth
  • Real time business intelligence
  • Cross platform searching
  • Ability to deploy solution within public-facing websites
  • Intuitive user interface - minimal deployment and training effort
  • Highly configurable to local needs at no additional cost
  • Available to patients, clinicians and managers
  • Easy to use system via web browser
  • Most widely-used service finding tool across NHS England
  • Supports Ambulance Services, CAS, 111, Care Navigators and more

Benefits

  • Easy access to comprehensive health and social care service information
  • Pass service information to patient at the time of assessment
  • Allows service profiling against multiple existing or bespoke taxonomies
  • Our APIs are already connecting to major third party systems
  • Quickly refer patient to most appropriate service
  • Saves time for clinicians seeking referral options
  • Identify service/commissioning gaps using built-in reporting
  • Reduces duplicated effort in maintaining and searching multiple directories
  • Quickly find appropriate onward care when mobile
  • Improves patient journey

Pricing

£0.02 to £0.05 a unit a year

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@intuiti.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

9 7 4 7 9 7 1 7 3 4 9 3 2 1 0

Contact

Intuiti Solutions Ltd Chris Watts
Telephone: 07867388441
Email: info@intuiti.co.uk

Service scope

Software add-on or extension
No
Cloud deployment model
Public cloud
Service constraints
N/A
System requirements
Internet access

User support

Email or online ticketing support
Email or online ticketing
Support response times
During normal business hours (Mon-Fri 0830-1700) our normal responses are as follows:
• Respond to query: 1 working day
• Acknowledgement of minor fault: 1 working day
• Response to minor fault: 1 working day
• First time fix ratio (on current version): 75% .

Reports of major issues (E.g. full or partial system unavailability) will be addressed within the same day.
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Onsite support
Support levels
Client account managers are available for site visits as required and telephone, Teams and email support is available to support clients. A national user group meets regularly with local user groups available if required.

Telephone and email support is available during Business Hours 08.30 to 17.00 Monday to Friday.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Training documentation, project plans and hand holding are all available alongside physical and virtual meetings to start and deliver a successful project.
We will carry out an audit of currently available data in your locality and advise what steps are required to achieve the aims of your local or regional deployment.
The use of the system is so simple that it usually takes a matter of hours to go from commissioning to live.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
Direct API connection, CSV export, ODBC download as required
End-of-contract process
Users are deactivated and a full download of all audited activity is made available. There is no charge for this.

Using the service

Web browser interface
Yes
Supported browsers
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Geolocation is available on mobile devices
Service interface
No
User support accessibility
WCAG 2.1 A
API
Yes
What users can and can't do using the API
Service updates and searches can be made via the various API methods. This includes capacity updates as well as reporting and BI interfaces
API documentation
Yes
API documentation formats
PDF
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
Look and feel of the interface can be customised and branded as required. Colours, fonts, options, menu pages, field requirements are all customisable by the client for each of their user groups

Scaling

Independence of resources
MiDoS runs fully in Microsoft Azure cloud. Resource and compute scaling is auto-applied and therefore adjusts to exceptional demand. Baseline resources are always specified to run way above normal operating conditions.

Analytics

Service usage metrics
Yes
Metrics types
Basic usage metrics available via exports or PowerBI
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Staff screening not performed
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
No
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
Physical access control, complying with CSA CCM v3.0
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
API connection, ODBC, CSV or PowerBI as required
Data export formats
  • CSV
  • Other
Other data export formats
  • ODBC
  • Direct connection via API
  • Power BI
Data import formats
  • CSV
  • Other
Other data import formats
  • ODBC
  • Direct connection via API
  • Power BI

Data-in-transit protection

Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
Uptime guarantee of 99.9% measured by industry standard monitoring systems.
Approach to resilience
Fully hosted in Microsoft Azure. Point in time backups of all data.
Outage reporting
Email alerts.

Identity and authentication

User authentication needed
Yes
User authentication
Username or password
Access restrictions in management interfaces and support channels
Users are granted specific permissions to functions and geographies that are required for their use. Only data deemed appropriate by the Commissioner of the system is made available to any user.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
Between 6 months and 12 months
Access to supplier activity audit information
You control when users can access audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
No
Security governance approach
We use a company specialising in ISO 27001
Information security policies and processes
Compliant with the NHS Data Security and Protection Toolkit

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
We adhere to a strict change management process, ensuring that planned changes are implement with the minimum of risk and disruption, while allowing emergency ad-hoc changes to be properly scrutinised.
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
We comply with CESG Best Practice guidance, and respond to industry-wide threats.
Being fully Azure hosted means that threats and patches are fully managed by Microsoft, alleviating the need for us to manually schedule and apply updates.
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
The Azure systems automatically block suspicious activity and flag risks to our team via the Azure Portal. Our initial response is therefore immediate.

Any incidents are reviewed daily and appropriate actions taken.
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
Operational procedures ensure the swiftest possible response to any threat to the stable and secure running of our live systems.
We log, actively monitor and review (post-action) all issues to inform and improve our procedures.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
No

Social Value

Fighting climate change

Fighting climate change

1. MiDoS is now fully hosted in the carbon-neutral Azure cloud, siginificantly reducing the impact of our operations.
2. Virtual meetings are now our default offering, reducing the need to travel to meetings.
Covid-19 recovery

Covid-19 recovery

n/a
Tackling economic inequality

Tackling economic inequality

n/a
Equal opportunity

Equal opportunity

n/a
Wellbeing

Wellbeing

n/a

Pricing

Price
£0.02 to £0.05 a unit a year
Discount for educational organisations
No
Free trial available
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@intuiti.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.