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  1. Digital Marketplace
  2. Lot 2: Cloud software
  3. On-boarding, i-apply, i-license and Enrolment Platform
apto solutions limited

On-boarding, i-apply, i-license and Enrolment Platform

The On-Boarding, iapply and Enrolment Platform is a digital SaaS platform. It allows individuals, organisations and businesses to engage digitally with Government for all types of services grants, accreditations, schemes, permits and licences. It will allow easy bespoke end to end processing and correspondence to deliver crucial Government services.


  • End to End service management - start to finish
  • Flexible configuration for multiple services
  • pre-populate data for ease of service application
  • integrate service and licensing process with other systems
  • open standards data integration
  • e-signatures available for identification
  • full online digital process
  • correspondence creation for you customers
  • scalable both for services and volumes


  • Ease of onboarding a service
  • Speedy issuance of permits and licensing
  • full digital services to your clients
  • Licence covers multiple services and users not per service
  • Onboard and enrolment expedited immensley
  • Esignatures and other identification methods available
  • Integrate with your existing back office systems
  • Ease of use and quick to build service flows
  • Integrate with payment platforms
  • Optional mobile inspection add-on


£500 a unit a month

  • Education pricing available
  • Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Tell them what format you need. It will help if you say what assistive technology you use.


G-Cloud 13

Service ID

9 7 5 1 2 6 4 8 9 1 9 4 5 2 9


apto solutions limited Simon Eastwood
Telephone: +44 (0) 7718319047

Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
CRM, Marketing, SalesForce, ServiceNow, ERP, Data Processing, legacy systems
Cloud deployment model
  • Public cloud
  • Private cloud
  • Hybrid cloud
Service constraints
System requirements

User support

Email or online ticketing support
Email or online ticketing
Support response times
Depends on SLA contracted
User can manage status and priority of support tickets
Online ticketing support accessibility
WCAG 2.1 A
Phone support
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Onsite support
Yes, at extra cost
Support levels
0900 -1800 Monday to Friday excluding UK public holidays. 24/7 available on request.
Support available to third parties

Onboarding and offboarding

Getting started
From the customer defining a project for onboarding which is driven by the complexity and number of systems to be integrated. At the lower end a simple flow and API, can be specified, built, tested and deployed within one to two days. Self service aspect of this service is up the point of utilizing supplied toolsets to specify these integrations, and thereafter the service will create, deploy and manage the process activities.
Service documentation
Documentation formats
End-of-contract data extraction
Typically the data is transitory from one system to another, or from point of data capture to the destination system. If the data persists in this service we supply free of chrage an SQL csv extract, name value pair, XML etc dependent on the persistence used.
End-of-contract process
Decommissioned, any perstistent data Standard Data Extraction in .CSV, XML, JSON format.

Using the service

Web browser interface
Application to install
Designed for use on mobile devices
Differences between the mobile and desktop service
Service interface
User support accessibility
WCAG 2.1 A
What users can and can't do using the API
RESTful, SOAP available older versions & Synthetics API's via Robotics
API documentation
API documentation formats
API sandbox or test environment
Customisation available
Description of customisation
A number of customisations are available dependent on the functionality being delivered by the platform. However, the majority of setup tasks for creating the synthetic API's is configuration, rather than customisation.


Independence of resources
We monitor our platform service automatically and load balance accordingly.


Service usage metrics
Metrics types
Standard Usage and Processing Metrics, as agreed with customer.
Reporting types
  • Regular reports
  • Reports on request


Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Adobe, Typeform, Apto forms, Appian

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Datacentre security standards
Supplier-defined controls
Penetration testing frequency
At least every 6 months
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
Physical access control, complying with another standard
Data sanitisation process
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach
In-house destruction process

Data importing and exporting

Data export approach
.csv, .tsv, XML, JSON
Data export formats
Data import formats
  • CSV
  • Other
Other data import formats
  • JSON
  • XML

Data-in-transit protection

Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Guaranteed availability
We have different SLA's for different levels of service selected. That service level dictates the availablity percentage, the tolerances and subsequently the service credit. Service credits are applied only to future service payments.
Approach to resilience
Available on request.
Outage reporting
Email Alerts and Via Customer Support Portal

Identity and authentication

User authentication needed
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password
Access restrictions in management interfaces and support channels
The service can integrate with existing authentication systems or uses groups and user permissions for access to particular functionality of the service.
Access restriction testing frequency
At least every 6 months
Management access authentication
Username or password

Audit information for users

Access to user activity audit information
Users receive audit information on a regular basis
How long user audit data is stored for
Access to supplier activity audit information
Users receive audit information on a regular basis
How long supplier audit data is stored for
How long system logs are stored for

Standards and certifications

ISO/IEC 27001 certification
Who accredited the ISO/IEC 27001
QAS International
ISO/IEC 27001 accreditation date
What the ISO/IEC 27001 doesn’t cover
ISO 28000:2007 certification
CSA STAR certification
PCI certification
Cyber essentials
Cyber essentials plus
Other security certifications
Any other security certifications
ISOI 27001

Security governance

Named board-level person responsible for service security
Security governance certified
Security governance standards
ISO/IEC 27001
Information security policies and processes
This is documented as part of our ISO27001 policies and processes.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Changes to services and features follow our documented configuration and change management policy.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
As part of our ISO27001 policies and processes we follow a number policies to prevent, assess, log, manage and eradicate vulnerabilities.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
We have processes that continually review our monitoring devices, logs, processes, usage, application metrics, unauthorised connection attempts, attacks and so on.
Incident management type
Supplier-defined controls
Incident management approach
We have pre-defined ISO processes for incident management. Users report incidents through our helpdesk, using an incident management form. We provide incident management reports in a standard format as per our policy.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks

Social Value

Fighting climate change

Fighting climate change

We promote working from home to reduce commuting, all company vehicles are hybrid/electric, paperless office, minimal on premise computing, we occupy a managed building for energy efficiency


£500 a unit a month
Discount for educational organisations
Free trial available
Description of free trial
An integration sample, demonstrated in our service container. There is an optional limited time period negotiated at the time for demonstration to other stakeholders.

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Tell them what format you need. It will help if you say what assistive technology you use.