Deloitte LLP

HANA SAP Business Technology Platform (BTP) - Design, Integration, Implementation and Support

Deloitte services to plan, design, build, test, implement and support development utilising SAP’s Business Technology Platform (BTP) based on SAP HANA technology for custom applications and SAP’s Cloud Platform Integration (CPI) services for developing cloud and hybrid cloud application integration routines.

Features

• Full lifecycle services delivered on a “one-stop shop” basis
• Best practices-based implementation approach
• Collaborative customer engagement model
• Focus on delivering business improvement and innovation
• Benefits and outcomes-based approach
• Agile user experience design led approach
• End-to-end solution integration
• Mobile integration
• UK implementation and support team

Benefits

• Modern architecture
• Optimised and integrated systems and processes
• Improved business process performance
• Delightful user experience (UX)
• Customer competency enablement
• Ongoing solution enhancement and evolution
• Reduced cost of ownership
• Agile implementation techniques

£450 a unit a day

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at publicsectorbidteam@deloitte.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

975223926454992

Contact

Donna Farrell
0207 303 0913
publicsectorbidteam@deloitte.co.uk

Planning

• Planning service: Yes
• How the planning service works: Deloitte’s planning services are comprehensive and configured to meet the specific needs of the customer. Deloitte offers product suitability evaluation via fit-gap assessments, benefits identification, business case development, architecture impact assessment, roadmap planning and implementation planning. Through these services, the customer is able to 1) understand how well SAP’s Cloud Platform solutions meet the business requirements including identification of any material gaps, 2) define the cost/benefit business case considering both cashable and non cashable benefits over a 3 to 5-year time frame and 3) establish an approach to solution adoption, be that “big bang” or phased.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • SAP Business Technology Platform (BTP)
  • HANA Cloud Platform (HCP)
  • SAP Cloud Integration Platform (SCI)
  • HANA Cloud Integration Platform (HCI)
  • SAP RISE

Training

• Training service provided: Yes
• How the training service works: Deloitte’s philosophy is to help its customers develop internal competence in the SAP SAP Business Technology Platform (BTP) solution to ensure the ongoing sustainability of the solution’s use within the organisation. Therefore, as part of SAP BTP project, Deloitte provides train-the-trainer services supporting the customer’s internal training team to design, develop and roll-out an end-user training programme. The services Deloitte provides in this context include: ; • Development of the Training Strategy and Training Needs Analysis that set out the scope and approach to training ; • Onboarding of trainers providing orientation to the solution and the required deliverables ; • Supporting the trainers in developing the training materials for instructor-led training and self-service computer-based training ; • Oversight and assisting the trainers in the delivery of the end-user training
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Deloitte provides a comprehensive suite of services, delivered by a highly experienced team of local SAP architects and developers, that support the customer in migrating to SAP BTP SCP/SCI technologies, either from an on-premise solution(s) or cloud solution(s). Deloitte’s team provides: • Strategy and Architecture • Project Management • Requirements Analysis and Solution Design • Solution Development • Technical Integration • Testing • Support and Maintenance Deloitte utilises robust industry standard methodologies for all services, enhanced through Deloitte’s own templates and accelerators that enables the team to deliver high quality outcomes, at pace, for Deloitte’s customers. Depending upon the specific scope and customer requirements, Deloitte can apply an Agile or Hybrid method to the migration. Whilst Deloitte offers a turnkey service for the migration, Deloitte usually seeks to establish an engaged joint project team, thereby maximising the quality and adoption of the final solution for the business.
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • SAP Business Technology Platform (BTP)
  • HANA Cloud Platform (HCP)
  • SAP Cloud Integration (SCI)
  • HANA Cloud Integration (HCI)
  • SAP RISE

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: As part of the planning phase, a Test Strategy and Plan is agreed that defines, inter alia, the Objectives, Methodology, Tools, Roles & Responsibilities and; Acceptance Criteria for testing. The Test Strategy and Plan can be owned by Deloitte or the customer and the respective tasks will vary accordingly. To assist the customer in gaining the required assurance of the quality and; performance of the system, Deloitte requires customer representatives to participate and/or lead a number of different testing phases, including Systems Integration Testing, User Acceptance Testing, Model Office Testing and Operational Acceptance Testing. A formal set of test scripts, test data and required outcomes will be defined for each testing phase. Testing will be performed in a replica of the target production system, comprising the; designed configuration and extensions. Deloitte will support the customer in defining the test scripts and setting up the test data. Testing phases will have; defined entry/exit criteria that will establish the quality benchmark required. Prior to the decision to go live, the testing activities will have been completed to the agreed acceptance criteria. In this way, the customer provides itself with assurance that the solution is fit-for-purpose before migrating to it.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
• Certified security testers: Yes
• Security testing certifications:
  • GBEST
  • CHECK
  • CREST
  • Other
• Other security testing certifications:
  • TIBER-EU
  • ICAST
  • CREST Certified Simulated Attack Manager (CCSAM)
  • CREST Certified Simulated Attack Specialist (CCSAS)
  • CREST Certified Tester (CCT) (INF)
  • CREST Certified Tester (CCT) (APP)
  • CREST Registered Tester (CRT)
  • CREST Practitioner Security Analyst (CPSA)
  • Offensive Security Certified Expert (OCSE)
  • Offensive Security Certified Professional (OSCP)

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: Deloitte can provide support services for the full suite of SAP’s Business Technology Platform (BTP) services and applications deployed upon the platform. Deloitte operate an ITIL V3 support organisation.

Service scope

• Service constraints: BTP/HCP/SCP/HCI/SCI subscription as appropriate is required. Deloitte does not usually deliver end-user training but rather supports the customer, or its selected training provider, in delivering the training via a train the trainer approach. Deloitte facilitates the data migration process but does not usually take responsibility for the extraction, transformation and loading of the data itself from legacy systems to SAP BTP.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: The Keytree-Deloitte Global Service desk receives tickets via a dedicated service portal. The Service Desk & Delivery Support staff are ITIL v3 Foundation qualified. We respond to tickets within the published SLAs which are : Priority 1 - 1 working hour Priority 2 - 4 working hours Priority 3 - 8 working hours.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 A
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Yes, at an extra cost
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.1 A
• Web chat accessibility testing: Accessibility testing would be performed aligned to clients ‘paid’ requirements and to a minimum of http://www.w3.org/TR/2008/REC-WCAG20-20081211 AA currently supported the current release of our ITSM. toolset.
• Support levels: Named Technical Account Manager provided for all clients Typical Support Levels Priority 1: Major Incident [Loss of service] Description: A whole system or service is affected or unavailable at a location/site resulting in a major Impact to total business and services provided. Respond: 30mins Resolve: 4Hrs Target: 95% Availability: 24/7x365 Priority 2: [Transaction failure with no workaround possible] Description: Total loss of non-critical systems and partial loss of critical systems/service. Respond: 1Hr Resolve: 8Hrs Target 95% Availability: 24/7x365; Priority 3: [Transaction failure with workaround possible] Description: Minor impact on business or service Respond: 4Hrs Resolve: 3 working days Target:; 90% Availability: UK Working days 08:00 – 18:00 Priority 4: [Investigation / Indepth analysis] Description: Low impact not preventing user from working Respond: 5 days Resolve: As Agreed Target: 95% Availability (Back to back with SAP for SAP clients: UK Working days 08:00 – 18:00.

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: SAP

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI Assurance UK Limited
• ISO/IEC 27001 accreditation date: 01/04/2022
• What the ISO/IEC 27001 doesn’t cover: The scope of the Information Security Management System is limited to the scope of Deloitte LLP and its subsidiaries in the UK, Gibraltar, Switzerland and Liechtenstein.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Deloitte is committed to delivering effective stewardship of the natural environment both with our clients and within communities. We do this through our methodologies, how we run projects, how we work in partnership with our Social Value Delivery Partners and how we think about the future direction of our business. Specific action we would take to support a client with this theme would depend on the scale and scope of the engagement, the Social Value Model Award Criteria (MACs) deemed relevant to the contract, and the locality/beneficiaries/communities we are targeting. ; Each engagement will be designed as an impact led service, with Social Value run as a workstream in parallel with the core phases/deliverables of the contract. A Social Value Lead will be assigned to each engagement to agree KPIs and oversee progress and delivery of commitments.; We have infrastructure in place to deliver against this theme. Our Social Value Team manages our ecosystem of Social Value Delivery Partners, and shapes our commitments for delivering additional environmental benefits and influencing environmental improvement and protection. This is done in collaboration with our WorldClimate team, Responsible Business team and Net Zero Transformation, Strategy and Innovation Team.; Our WorldClimate strategy focuses on four objectives where we can make the biggest impact: achieving Net Zero by 2030: Operating Green; empowering individuals through education and sustainability challenges/tools; and engaging ecosystems by collaborating with our clients, alliance partners, NGOs, industry groups, suppliers, and others to address climate change at a systems and operations level.; Our engagement teams can undertake volunteering activities with our climate related Social Value Delivery Partners as social value commitments, contributing to habitat creation and increasing biodiversity (e.g. WWT, WDC). We also have partnerships where we can co-design commitments around green skills, green jobs and carbon literacy.

  Covid-19 recovery

  Deloitte is committed to integrating the five Social Value (SV) themes within the UK Government’s SV Model into engagements through our methodologies, how we run projects, how we work in partnership with other organisations and how we think about the future direction of our business. Specific action we would take to support a client with this theme would depend on the scale and scope of the engagement, the SV Model Award Criteria (MACs) deemed relevant to the contract, and the locality/beneficiaries/communities we are targeting. ; Each engagement will be designed as an impact led service, with Social Value run as a workstream in parallel with the core phases/deliverables of the contract. A Social Value Lead will be assigned to each engagement to agree KPIs and oversee progress and delivery of SV commitments.; Our dedicated SV Team provides the bidding and governance infrastructure to deliver against all 5 themes. The team manages our ecosystem of SV delivery partners, shapes our commitments, promotes good practice, and monitors delivery/impact for our clients to ensure the policy outcomes are met. ; Via our social impact strategy, 5 Million Futures (5MF), we also have access to a broad range of societal partners across 24 geographies in the UK, 16 nationwide partnerships and 34 partnerships with schools. The priority areas within our strategy are digital skills, education and employability, with inclusion at their core. The Strategy focuses the firm's resources and efforts on addressing inequality, helping people/communities to develop job skills and recover from the impact of the Covid-19 pandemic, improve educational outcomes and access opportunities to succeed in this rapidly changing economy. We have also co-developed a range of products and services with our 30+ Social Value Delivery Partners, enabling us to deliver a range of activities specific to an engagement.

  Tackling economic inequality

  Deloitte is committed to integrating the five Social Value (SV) themes within the UK Government’s SV Model into engagements through our methodologies, how we run projects, how we work in partnership with other organisations and how we think about the future direction of our business. Specific action we would take to support a client with this theme would depend on the scale and scope of the engagement, the SV Model Award Criteria (MACs) deemed relevant to the contract, and the locality/beneficiaries/communities we are targeting. ; Each engagement will be designed as an impact led service, with Social Value run as a workstream in parallel with the core phases/deliverables of the contract. A Social Value Lead will be assigned to each engagement to agree KPIs and oversee progress and delivery of SV commitments.; Our dedicated SV Team provides the bidding and governance infrastructure to deliver against all 5 themes. The team manages our ecosystem of SV delivery partners, shapes our commitments, promotes good practice, and monitors delivery/impact for our clients to ensure the policy outcomes are met. ; Via our social impact strategy, 5 Million Futures (5MF), we also have access to a broad range of societal partners across 24 geographies in the UK, 16 nationwide partnerships and 34 partnerships with schools. The priority areas within our strategy are digital skills, education and employability, with inclusion at their core. The Strategy focuses the firm's resources and efforts on addressing inequality, helping people/communities to develop job skills and recover from the impact of the Covid-19 pandemic, improve educational outcomes and access opportunities to succeed in this rapidly changing economy. We have also co-developed a range of products and services with our 30+ Social Value Delivery Partners, enabling us to deliver a range of activities specific to an engagement.

  Equal opportunity

  Deloitte is committed to integrating the five Social Value (SV) themes within the UK Government’s SV Model into engagements through our methodologies, how we run projects, how we work in partnership with other organisations and how we think about the future direction of our business. Specific action we would take to support a client with this theme would depend on the scale and scope of the engagement, the SV Model Award Criteria (MACs) deemed relevant to the contract, and the locality/beneficiaries/communities we are targeting. ; Each engagement will be designed as an impact led service, with Social Value run as a workstream in parallel with the core phases/deliverables of the contract. A Social Value Lead will be assigned to each engagement to agree KPIs and oversee progress and delivery of SV commitments.; Our dedicated SV Team provides the bidding and governance infrastructure to deliver against all 5 themes. The team manages our ecosystem of SV delivery partners, shapes our commitments, promotes good practice, and monitors delivery/impact for our clients to ensure the policy outcomes are met. ; Via our social impact strategy, 5 Million Futures (5MF), we also have access to a broad range of societal partners across 24 geographies in the UK, 16 nationwide partnerships and 34 partnerships with schools. The priority areas within our strategy are digital skills, education and employability, with inclusion at their core. The Strategy focuses the firm's resources and efforts on addressing inequality, helping people/communities to develop job skills and recover from the impact of the Covid-19 pandemic, improve educational outcomes and access opportunities to succeed in this rapidly changing economy. We have also co-developed a range of products and services with our 30+ Social Value Delivery Partners, enabling us to deliver a range of activities specific to an engagement.

  Wellbeing

  Deloitte is committed to integrating the five Social Value (SV) themes within the UK Government’s SV Model into engagements through our methodologies, how we run projects, how we work in partnership with other organisations and how we think about the future direction of our business. Specific action we would take to support a client with the wellbeing theme would depend on the scale and scope of the engagement, the SV Model Award Criteria (MACs) deemed relevant to the contract, and the locality/beneficiaries/ communities we are targeting. ; Each engagement will be designed as an impact led service, with Social Value run as a workstream in parallel with the core phases/deliverables of the contract. A Social Value Lead will be assigned to an engagement to agree KPIs and oversee progress and delivery of SV commitments.; Our dedicated Social Value Team provides the bidding and governance infrastructure to support engagement teams. The team manages our ecosystem of Social Value Delivery Partners, shapes our commitments, promotes good practice, and monitors delivery/impact for our clients to ensure the policy outcomes of improving the health and wellbeing within the contract workforce and community cohesion are met. ; We have an extensive programme of wellbeing initiatives, tools and events to support our contract workforce. Our Future of Wellbeing team also specialises in wellbeing impact measurement, strategy, and culture, and can work with clients on improving these areas in their organisation. Their methodology is informed by best practice from around the world (e.g. CIPD, COMB-model of behaviour change, World Happiness Report, BSI ISO 45003, Thriving at work standards Stevenson/Farmer, City Mental Health Alliance).

Pricing

• Price: £450 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at publicsectorbidteam@deloitte.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.