SPECIALIST COMPUTER CENTRES PLC
SCC DR Boost
The Disaster Recovery (DR) Boost Managed Service establishes and tests the DR process for a particular workload or application, ensuring there is a defined action plan to follow during a real disaster so all parties know what needs to be done, when and by whom to recover workloads or applications.
Features
- Well Architected Review
- Playbook Management
- Bi-Annual DR Test
Benefits
- Understand your desired RTO and RPO
- DR actions required for Recovery
- Defined successful recovery objectives
- Support during an event
- Service Management
Pricing
£500 an instance a month
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at frameworksales@scc.com.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 14
Service ID
9 7 5 3 8 0 5 9 0 6 5 0 6 2 4
Contact
SPECIALIST COMPUTER CENTRES PLC
Warren Strain
Telephone: 01217667000
Email: frameworksales@scc.com
Planning
- Planning service
- Yes
- How the planning service works
- At service commencement we will perform a Well Architected Review of your designated workload to understand your desired Recovery Time Objective (RTO) and Recovery Point Objective (RPO), how your workload or application works and how it is currently recovered ensure that it can be recovered in the RTO and RPO timeframes. Once the review is complete, we will present our findings and discuss next steps with you.
- Planning service works with specific services
- Yes
- Hosting or software services the planning service works with
-
- Microsoft Azure
- AWS
Training
- Training service provided
- No
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
-
We will construct the DR playbook, which is a document that identifies:
The workload architecture; The RPO and RTO for the workload; The necessary actions and their order of sequence; Who needs to be involved for each action from both SCC and the customer; The definition of a successful recovery
We will also maintain this document and review it on a quarterly basis to ensure accuracy. - Setup or migration service is for specific cloud services
- Yes
- List of supported services
-
- Microsoft Azure
- AWS
Quality assurance and performance testing
- Quality assurance and performance testing service
- Yes
- How the quality assurance and performance testing works
-
On a bi-annual basis, not starting sooner than six months from the service commencement date we will perform a DR test in conjunction with you at a time and date agreed by both parties, following the DR playbook.
During the DR test we will record the time each step in the DR playbook takes to complete, issues encountered, remediation necessary to counter issues arisen, and any follow-on actions.
Security testing
- Security services
- No
Ongoing support
- Ongoing support service
- Yes
- Types of service supported
- Hosting or software provided by a third-party organisation
- How the support service works
- We provide support for incident management, requests for change, and information requests.
Service scope
- Service constraints
-
We will provide the Service subject to the following dependencies:
All professional services required to set up this Service will be subject to separate Statement(s) of Work and Charges and, where applicable, Service Descriptions
You have already purchased our Cloud Core Managed Service or are purchasing our Cloud Core Managed Service at the same time as the DR Boost Managed Service
The single workload to be covered by the service has been agreed in writing by both parties.
User support
- Email or online ticketing support
- No
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Support levels
- Support for this service would escalated via the Account Manager. They will then address an issue through to resolution.
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Developed Vetting (DV)
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- LRQA (Lloyds Registrar)
- ISO/IEC 27001 accreditation date
- 06/07/2023
- What the ISO/IEC 27001 doesn’t cover
- N/A - Our certification covers all locations and services provided by SCC.
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- Yes
- Who accredited the PCI DSS certification
- Barclaycard Data Security Manager
- PCI DSS accreditation date
- 27/06/2023
- What the PCI DSS doesn’t cover
- N/A
- Cyber essentials
- Yes
- Cyber essentials plus
- Yes
- Other security certifications
- Yes
- Any other security certifications
-
- ISO 22301 - Business Continuity
- CAS (S) - Sanitisation of classified material
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Covid-19 recovery
- Tackling economic inequality
- Equal opportunity
- Wellbeing
Fighting climate change
Sustainability is central to SCC’s operations and embedded into our business. Our defined carbon reduction targets are externally reported in our Carbon Reduction plan via the Carbon Disclosure Project.Covid-19 recovery
SCC’s products, services and solutions can help facilitate and implement new ways of working for our customers. Through our propositions, additional health, wellbeing and agile working benefits can be achieved.Tackling economic inequality
SCC provides employment and training opportunities, are members of the Disability Confident Scheme and supporters of the Armed Forces Covenant. Working with our supply chain we promote collaboration and diversity.Equal opportunity
SCC is an inclusive employer with various initiatives to support, engage and develop our employees. We promote supply chain diversity and have mechanisms in place to manage modern slavery risks.Wellbeing
SCC has a range of health and wellbeing activities available for our employees to access. Our volunteering programme and charity partnerships help facilitate and deliver a range of community benefits.
Pricing
- Price
- £500 an instance a month
- Discount for educational organisations
- No
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at frameworksales@scc.com.
Tell them what format you need. It will help if you say what assistive technology you use.