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Clarity Tech Ltd

Information and Communications Technologies

Clarity Tech supplies cloud-based technologies that provide access to information through various applications and systems. Our ICT services include Development of Service Strategy, Service Design, Service Transition, Operations Management, and Continuous Service Improvement. Technical management, Application Management, Incident, and Problem Management.

Features

  • Consultants experienced in managing public sector projects
  • Skills to gather your cloud service requirements
  • Expertise to shape,structure and define your service processes
  • Cloud Service integration, including SaaS, IaaS and PaaS
  • Cloud and legacy application migration and integration
  • Quality Assurance and Quality processes for your projects
  • Adherence to information governance and security best practice standards

Benefits

  • On-going support
  • Optimisation of existing systems and processes
  • Efficient resourcing and scheduling of operations
  • Incident and problem resoution
  • Cost savings
  • No on-going maintenance
  • Ensure compliance with standards and regulations

Pricing

£550 to £1,250 a person

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at faiz@claritytech.org. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

9 7 5 5 0 9 1 8 2 1 0 5 3 9 9

Contact

Clarity Tech Ltd Faiz Ahmad
Telephone: 02030062813
Email: faiz@claritytech.org

Service scope

Software add-on or extension
No
Cloud deployment model
  • Public cloud
  • Private cloud
  • Hybrid cloud
Service constraints
All Microsoft Azure constraints and limits will be applicable e.g. Virtual Machine Scale Sets limits, Networking limits, DNS limits, Storage limits etc
System requirements
  • May need software licences
  • May need anti-virus software
  • Reliable Internet connection in place
  • Computer meets the minimum system requirements for the service

User support

Email or online ticketing support
Email or online ticketing
Support response times
Clarity Tech JIRA Service Tool

Priority 1
We will acknowledge the issue within 4 working hour and provide a response including an action plan for resolution or cause within 8 working hours.

Priority 2
We will acknowledge the issue within 6 working hours and provide a response including an action plan for resolution or cause within 10 working hours.

Priority 3
We will respond within 1 working day and will aim to provide a fix within 5 working days of the incident being reported.

Priority 4
Where applicable, we will provide a solution as part of the next release.
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
We provide 1st, 2nd and 3rd Level support.
1st Line: £170/day
2nd Line: £290/day
3rd Line: £390/day
We will provide a technical account manager
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Will provide user documentation.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
  • Other
Other documentation formats
MS Word
End-of-contract data extraction
All Virtual Machine Images and Data Storage are available in a Azure Data Warehouse, which cab be downloaded from these storage account. It depends upon user's retention policy.
End-of-contract process
End-of-contract will be dependent on the specific requirements of the solution provided. All the necessary Data ready for export, extraction, or deletion will be provided and included in the price of contract. Any additional requirements will be charged according to our SIFA rate card.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Operating systems, design and types of devices may impact display and features.
Service interface
No
User support accessibility
WCAG 2.1 AA or EN 301 549
API
Yes
What users can and can't do using the API
Users can perform basic create, read, update, and delete (CRUD) operations by using the Representational State Transfer (REST) interface provided by SharePoint 2013. The REST interface exposes all of the SharePoint entities and operations that are available in the other SharePoint client APIs. One advantage of using REST is that you don’t have to add references to any SharePoint 2013 libraries or client assemblies. Instead, you make HTTP requests to the appropriate endpoints to retrieve or update SharePoint entities, such as webs, lists, and list items. SharePoint Client API will depend on following three factors; The type of application, Your existing skills and The device on which the code runs. Note: Role-based access control (RBAC) will be applied, which will enables access management for Azure resources. Using RBAC, you can segregate duties within your team and grant only the amount of access to users, groups and applications that they need to perform their jobs. Role-based access can be granted to users using the Azure portal, Azure Command-Line tools or Azure Management APIs.
API documentation
Yes
API documentation formats
  • HTML
  • PDF
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
Depending upon the requirements some functionality can be customised.

Scaling

Independence of resources
Using Azure Resource Manager and Monitoring within Azure Portal, which will enables us to keep track of demand.

Analytics

Service usage metrics
Yes
Metrics types
Use Azure
Reporting types
  • API access
  • Real-time dashboards
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations
No
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least every 6 months
Penetration testing approach
In-house
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
Data sanitisation process
Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
Azure Import/Export service enables you to transfer large amounts of data to and from Azure using hard disk drives. Import/Export is faster and more cost-effective for moving big data sets compared to transferring the data over the Internet. It enables users to transfer data to Azure using secure transport of hard disk drives to the data centres and using high-speed secure internal network.
Data export formats
  • CSV
  • ODF
Data import formats
  • CSV
  • ODF

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
Legacy SSL and TLS (under version 1.2)

Availability and resilience

Guaranteed availability
99.9% - Will be covered by Microsoft SLA
Approach to resilience
Using Azure
Outage reporting
Email alerts

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels
Will use Azure identity management and access control security best practices include: Centralize your identity management Enable Single Sign-On (SSO) Deploy password management Enforce multi-factor authentication (MFA) for users Use role based access control (RBAC) Control locations where resources are created using resource manager
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
No
Other security certifications
Yes
Any other security certifications
Cyber Security Essential

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
Other
Other security governance standards
IASME Governance and Cyber Essentials Certified.
Information Governance Training
Information security policies and processes
ISO 270001
ISO 90001

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
We use Microsoft Visual Services tool as well as Azure Monitoring dashboard to track components of our services.
We use Azure Cloud to simulate testing environment which is similar to the operating environment. Testing including performance and security is carried out prior to release.
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
Will use Azure Security Center which offers integrated vulnerability assessment with Qualys cloud agents as part of the Virtual Machine. The solution can be deployed to multiple VMs at one time and once deployed, the Qualys agent will start reporting vulnerability data to the Qualys management platform, which in turn provides vulnerability and health monitoring data back to Security Center. Users can quickly identify vulnerable VMs from the Security Center dashboard. Additional reports and information are available in the Qualys management console, which is linked directly from Security Center.
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
Using Microsoft global 24x7 incident response service that works to mitigate the effects of attacks and malicious activity. The incident response team follows established procedures for incident management, communication, and recovery, and uses discoverable and predictable interfaces with internal and external partners alike.
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
Will use following process phases: • Identification – Events will be investigated and will be assigned a severity classification. • Containment – The escalation team will evaluates the scope and impact of an incident. • Eradication – After the situation is contained, the escalation team moves toward eradicating any damage caused by the security breach, and identifies the root cause for why the security issue occurred. • Recovery – System and services will be returned to a full working capacity. • Customer’s notified if data breaches or unauthorized access.

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
Yes
Connected networks
  • Public Services Network (PSN)
  • NHS Network (N3)
  • Joint Academic Network (JANET)
  • Health and Social Care Network (HSCN)

Social Value

Social Value

Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

Fighting climate change

EFFECTIVE STEWARDSHIP OF THE ENVIRONMENT: Our service provision is wholly dedicated to combatting climate change and championing the effective stewardship of our environment, by the Social Value themes outlined in PPN 06/20. 1. Delivering Additional Environmental Benefits: Our operational ethos revolves around maximising environmental benefits. We've devised a comprehensive strategy to significantly reduce our carbon footprint, striving towards achieving net-zero greenhouse gas emissions. Our approach involves embracing cutting-edge technologies and sustainable practices to minimise energy consumption and waste generation. We're committed to utilising eco-friendly materials and resources across all aspects of our service delivery. Additionally, we actively engage in carbon offset initiatives to balance out unavoidable emissions, ensuring we're constantly on a trajectory of improvement. 2. Influencing Stakeholders for Environmental Support: We understand the importance of collective action in safeguarding our planet. That's why our efforts extend beyond our immediate operations to inspire and involve stakeholders like staff, suppliers, customers, and local communities. Through the contract delivery process, we impart environmental awareness and encourage environmentally responsible practices. Our initiatives include comprehensive staff awareness to instil a culture of environmental consciousness, collaborating with suppliers to promote sustainable sourcing practices, and engaging customers who champion eco-friendly behaviours. In essence, our service provision is unwaveringly committed to advancing the specified Social Value themes. We're dedicated to taking tangible steps towards mitigating climate change and inspiring positive environmental action, both within our operations and among our wider network of stakeholders.

Covid-19 recovery

HELPING LOCAL COMMUNITIES TO MANAGE AND RECOVER FROM THE IMPACT OF COVID-19: Our service provision is dedicated to aiding local communities in managing and recovering from the aftermath of COVID-19, in alignment with the Social Value themes outlined in PPN 06/20. 1. Creating Employment and Return-to-Work Opportunities: Recognising the profound impact of COVID-19 on employment levels, we focus on creating job opportunities, providing re-training, and facilitating pathways for those left unemployed. We particularly target high-growth sectors to ensure promising avenues for re-entering the workforce. 2. Supporting Individuals and Communities: Our approach extends beyond economic recovery to holistic support for individuals and communities affected by COVID-19. Tailored interventions assist the most vulnerable, including those shielding or facing heightened vulnerability, empowering communities to navigate challenges and facilitate recovery. 3. Assisting Organisations and Businesses: Understanding the need for adaptive strategies post-COVID-19, we offer tailored support for organisations and businesses. This includes assistance in adopting new ways of working to ensure service continuity amidst changing circumstances. 4. Promoting Physical and Mental Well-being: Addressing significant health ramifications, our service prioritises initiatives supporting the well-being of those affected by COVID-19. Through targeted interventions and support programmes, we aim to mitigate adverse effects on individuals' health and wellbeing, alleviating strain on health and care services. 5. Enhancing Workplace Conditions: Acknowledging the importance of fostering conducive workplace conditions, our strategies include implementing effective social distancing measures, facilitating remote work, and promoting sustainable travel. By prioritising employee health and safety, we contribute to broader COVID-19 recovery efforts. In summary, our service provision is committed to playing a pivotal role in the COVID-19 recovery process. Through targeted interventions and collaborative efforts, we support individuals, communities, organisations, and businesses in navigating the challenges posed by the pandemic and facilitating their journey towards recovery.

Tackling economic inequality

CREATE NEW BUSINESSES, NEW JOBS AND NEW SKILLS: Our service provision is dedicated to combating economic inequality by fostering entrepreneurship, job creation, and skill development, aligning with PPN 06/20's Social Value themes. • Entrepreneurship and Business Growth: We encourage entrepreneurship by creating opportunities for new ventures, especially in underserved communities, fostering economic growth. • Employment Opportunities for Marginalised Groups: We prioritise job creation for marginalised groups and deprived areas, offering pathways to sustainable employment. • Training and Employment in High-Growth Sectors: We bridge skills gaps by providing targeted training and job opportunities in thriving industries. • Educational Attainment and Skills Development: Through training schemes, we enhance individuals' skills and offer recognised qualifications, improving their employability. • Influencing Stakeholders for Employment and Skills Development: We engage stakeholders to support job creation and skills development, fostering a collaborative environment for socio-economic growth. INCREASING SUPPLY CHAIN RESILIENCE AND CAPACITY: • Diverse Supply Chain Creation: We promote diversity by engaging various entities, fostering economic empowerment. • Support for Innovation: We integrate disruptive technologies for improved quality and cost-effectiveness. • Scalable Methods Development: We focus on scalable approaches to boost productivity and modernise delivery processes. • Collaborative Approach: Collaboration with supply chain partners ensures responsible practices and seamless contract delivery. • Cyber Security Risk Management: We proactively manage cyber security risks to safeguard operations. • Stakeholder Influence for Resilience: Through contract delivery, we engage stakeholders to support resilience and capacity building. In essence, our service provision aims to build a resilient and inclusive supply chain ecosystem, fostering economic empowerment and addressing inequalities.

Equal opportunity

REDUCE THE DISABILITY EMPLOYMENT GAP: Our mission is to reduce employment disparities for individuals with disabilities and promote equality, aligned with Social Value principles. We achieve this by increasing disabled representation in our contract workforce through inclusive recruitment and outreach. Additionally, we provide tailored skill development programs and engage stakeholders to foster inclusivity. Ultimately, we aim to create a diverse and inclusive workforce where everyone can contribute meaningfully. In summary, our service provision is centred on promoting equal opportunity and reducing the disability employment gap. Through targeted actions and stakeholder engagement, we strive to create a more inclusive and diverse workforce, where individuals of all abilities have the opportunity to fulfil their potential and contribute meaningfully to society. TACKLE WORKFORCE INEQUALITY: Our service is dedicated to promoting equal opportunity and addressing workforce inequality, aligned with Social Value principles. We identify and tackle disparities within our contract workforce through targeted interventions and inclusive practices. We support in-work progression with tailored development programs, empowering individuals to advance in their careers. Additionally, we actively mitigate modern slavery risks throughout our supply chain. In summary, our goal is to create a fair and inclusive work environment where everyone can thrive and contribute meaningfully. In summary, our service provision is centred on promoting equal opportunity and addressing workforce inequality. Through targeted actions and proactive measures, we strive to create a fair and inclusive work environment where all individuals have the opportunity to thrive and contribute to the success of our contracts.

Wellbeing

Improve health and wellbeing: Our service prioritises promoting wellbeing and health, in line with Social Value principles. • We support the health and well-being of our contract workforce through initiatives like employee assistance programs and wellness workshops. • We extend our efforts to stakeholders, promoting physical activity and mental health awareness. In summary, we aim to create environments that support physical and mental health for individuals and communities. In summary, our service provision prioritises the promotion of health and well-being, both within our workforce and among our stakeholders. Through targeted actions and collaborative efforts, we strive to create environments that support physical and mental health, contributing to the overall well-being of individuals and communities. Improve community integration: • We collaborate with users and communities to co-design and deliver contracts, empowering them to shape services that meet their needs. • We engage stakeholders to promote social cohesion and inclusion, fostering resilient and thriving communities. In summary, our service provision is centred on promoting community integration and enhancing well-being through collaborative engagement and stakeholder mobilisation. By working together with users and communities, we strive to create inclusive environments where everyone has the opportunity to thrive and contribute to the fabric of society.

Pricing

Price
£550 to £1,250 a person
Discount for educational organisations
No
Free trial available
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at faiz@claritytech.org. Tell them what format you need. It will help if you say what assistive technology you use.