Ve3 Global Ltd

Oracle Fusion CX

Oracle Fusion CX is a comprehensive suite of customer experience solutions designed to help VE3 deliver exceptional, personalized experiences to its customers. By leveraging advanced technology and data-driven insights, VE3 can optimize customer interactions, streamline service processes, and enhance customer satisfaction and loyalty.

Features

• Unified Customer Data: Creates a comprehensive view of customer information.
• AI-Powered Insights: Offers actionable insights for proactive customer engagement.
• Omnichannel Engagement: Provides seamless experience across multiple channels.
• Real-Time Analytics: Enables quick decision-making through live data.
• Advanced Automation: Streamlines tasks and workflows for efficiency.

Benefits

• Improved Customer Satisfaction: Personalized experiences boost satisfaction & loyalty.
• Enhanced Efficiency: Automation saves time and resources for VE3.
• Proactive Service Delivery: Anticipate and resolve issues before they occur.
• Data-Driven Decision-Making: Real-time analytics guide strategic choices.
• Scalability and Flexibility: Adaptable to changing needs and expectations.

£175 to £850 a unit

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at prime@ve3.global. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

975545029088330

Contact

Nikhil Alex
02045520840
prime@ve3.global

Planning

• Planning service: Yes
• How the planning service works: Our services include comprehensive business analysis to align cloud solutions with strategic goals, custom solution design tailored to specific technical and operational requirements, and robust security architecture to ensure data protection and compliance. We work closely with our clients throughout the planning process, ensuring a smooth transition to a secure, scalable cloud environment that supports their business needs.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: Our training programs are designed to equip users with the knowledge and skills necessary to effectively manage and utilize their cloud resources. We offer a range of training modules, from beginner to advanced levels, covering topics such as system administration, security best practices, and efficient resource management. Training sessions are conducted by experienced professionals and can be delivered in various formats including live online, on-demand videos, and hands-on workshops. We also provide customized training solutions tailored to the specific needs of the organization, ensuring that all users are proficient in optimizing their cloud environment for maximum productivity and security.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Our migration services encompass a thorough assessment and planning phase, secure and efficient data transfer, and the migration of applications and workloads. We ensure all systems are fully operational in their new cloud environment through detailed testing and validation. Our team provides ongoing support and optimization post-migration, helping buyers to maximize the benefits of cloud technology with minimal disruption.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Our team conducts rigorous testing across multiple stages of the cloud implementation process to ensure functionality, security, and performance standards are met. We utilize the latest tools and methodologies to simulate real-world scenarios, stress test systems, and identify potential issues. This proactive approach helps in optimizing the cloud environment, ensuring that it is robust and efficient to meet the demands of our client.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
• Certified security testers: Yes
• Security testing certifications:
  • GBEST
  • CHECK
  • CREST
  • Cyber Scheme

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: Our support for cloud hosting or software services includes a comprehensive suite of offerings designed to ensure operational efficiency and reliability. We provide 24/7 technical support to address immediate issues, regular maintenance and updates to keep systems running smoothly, and proactive monitoring to detect and resolve potential problems before they impact operations. Additionally, we offer consulting services to help optimize cloud infrastructure and software deployments, enhancing performance and scalability. Our support extends across hosting and software solutions, whether managed internally, provided by the buyer, or sourced from third parties, ensuring our clients have expert assistance at all times.

Service scope

• Service constraints: None

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: This would be dependent on the client requirements and agreed ‘response’ service level agreement (SLA). We operate a number of different bespoke SLA models across our client base
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: We have conducted extensive testing of our web chat service with assistive technology users to ensure it is accessible and user-friendly. This includes testing with screen readers, magnification software, and voice recognition tools. Feedback from these sessions has been integral to optimizing the chat interface and functionalities, ensuring that our service is inclusive and meets the needs of all users, regardless of their abilities.
• Support levels: Support services are flexible options available to our clients and can be agreed at the time of negotiation. We have three areas of contact: Email, Phone, and online self-service. This is a standard support service which is shared across multiple clients. Every organisation will have a technical account manager assigned. If you require dedicated support or support from specific locations, this will be at an extra cost.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: EGAC
• ISO/IEC 27001 accreditation date: 06/01/2024
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications:
  • ISO 22301
  • ISO 20000-1
  • ISO 14000-1
  • ISO 9000-1

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Our G-Cloud service provision is deeply committed to fighting climate change, recognizing the urgent need for collective action to address environmental challenges. Here's how our services deliver against this social value theme: Environmental Sustainability in Operations: We prioritize running efficient operations to reduce emissions and minimize environmental impacts. This includes implementing energy-efficient practices, optimizing resource usage, and adopting renewable energy sources wherever possible within our data centers and infrastructure. Promoting Sustainable Practices: VE3 actively engages with our suppliers and clients to promote sustainable business practices. Through our services, we advocate for the adoption of environmentally friendly technologies, responsible sourcing, and waste reduction strategies, thereby reducing carbon footprints across the supply chain. Responsible by Design Framework: Our G-Cloud services adhere to a 'Responsible by Design' framework, ensuring that environmental considerations are integrated into the development and deployment of digital solutions. By prioritizing environmental protection and minimizing negative impacts, we strive to deliver sustainable outcomes for our clients. Training and Education: VE3 invests in training and education programs focused on environmental sustainability. Through initiatives like the Sustainability Quotient (SQ) training, we equip our teams with the knowledge and skills to adopt climate-smart behaviors and implement environmentally conscious practices in their work. Community Engagement: We actively engage with communities to support environmental objectives and promote climate action. By partnering with local organizations and stakeholders, we contribute to initiatives aimed at addressing climate change, such as tree planting programs, clean energy projects, and environmental education campaigns.

  Covid-19 recovery

  Our G-Cloud service provision plays a crucial role in supporting the COVID-19 recovery effort by facilitating resilience, adaptation, and innovation in the face of unprecedented challenges. Here's how our services contribute to the recovery process: Remote Work Enablement: VE3's digital solutions empower organizations to transition to remote work seamlessly. By providing secure and reliable cloud-based infrastructure, collaboration tools, and remote access solutions, we enable businesses to maintain productivity while ensuring the safety and well-being of their employees. Business Continuity Planning: We assist organizations in developing and implementing robust business continuity plans to mitigate disruptions caused by the pandemic. Our services include data backup and recovery solutions, disaster recovery planning, and resilience testing to ensure operational continuity in the face of unforeseen events. Digital Transformation Acceleration: VE3 accelerates digital transformation initiatives to help organizations adapt to the new normal. By modernizing legacy systems, implementing cloud-based technologies, and digitizing processes, we enable businesses to optimize efficiency, improve agility, and remain competitive in a rapidly evolving landscape. Healthcare Support Solutions: We provide specialized healthcare support solutions to assist frontline workers and healthcare organizations in responding to the COVID-19 crisis. This includes telemedicine platforms, patient management systems, and data analytics tools to enhance patient care, streamline operations, and support decision-making processes. Economic Stimulus through Innovation: VE3 fosters innovation and entrepreneurship to stimulate economic recovery in the aftermath of the pandemic. Through our G-Cloud services, we support startups, small businesses, and enterprises in developing and deploying innovative solutions that address emerging challenges, create new opportunities, and drive economic growth.

  Tackling economic inequality

  We recognize the importance of tackling economic inequality and are committed to leveraging our G-Cloud service provision to address this pressing social issue. Here's how our services contribute to tackling economic inequality: Access to Affordable Technology: We strive to make cutting-edge technology accessible and affordable to all, regardless of economic status. By offering scalable and cost-effective cloud-based solutions, we enable organizations, including small and medium-sized enterprises (SMEs) and underserved communities, to access the tools and resources they need to compete in the digital economy. Skills Development and Training: VE3 invests in skills development and training programs to empower individuals with the knowledge and expertise needed to thrive in the digital age. Through initiatives like online courses, certifications, and workshops, we equip people from diverse backgrounds with the skills required for high-demand roles in technology and innovation, thereby enhancing their employability and economic prospects. Support for Minority-Owned Businesses: We actively support minority-owned businesses and entrepreneurs by providing access to mentorship, networking opportunities, and resources to help them grow and succeed. Through initiatives like supplier diversity programs and partnerships with minority business organizations, we promote inclusion and diversity in the technology sector and contribute to creating more equitable economic opportunities. Digital Inclusion Initiatives: VE3 is committed to promoting digital inclusion and bridging the digital divide by ensuring that everyone has access to essential digital services and technologies. We collaborate with governments, nonprofits, and community organizations to implement initiatives such as digital literacy programs, affordable internet access schemes, and community technology centers, thereby empowering underserved populations and promoting economic equity. Fair and Transparent Procurement Practices: We adhere to fair and transparent procurement practices to create opportunities for businesses of all sizes and backgrounds to participate in government contracts and procurement processes.

  Equal opportunity

  We recognize the importance of tackling economic inequality and are committed to leveraging our G-Cloud service provision to address this pressing social issue. Here's how our services contribute to tackling economic inequality: Access to Affordable Technology: We strive to make cutting-edge technology accessible and affordable to all, regardless of economic status. By offering scalable and cost-effective cloud-based solutions, we enable organizations, including small and medium-sized enterprises (SMEs) and underserved communities, to access the tools and resources they need to compete in the digital economy. Skills Development and Training: VE3 invests in skills development and training programs to empower individuals with the knowledge and expertise needed to thrive in the digital age. Through initiatives like online courses, certifications, and workshops, we equip people from diverse backgrounds with the skills required for high-demand roles in technology and innovation, thereby enhancing their employability and economic prospects. Support for Minority-Owned Businesses: We actively support minority-owned businesses and entrepreneurs by providing access to mentorship, networking opportunities, and resources to help them grow and succeed. Through initiatives like supplier diversity programs and partnerships with minority business organizations, we promote inclusion and diversity in the technology sector and contribute to creating more equitable economic opportunities. Digital Inclusion Initiatives: VE3 is committed to promoting digital inclusion and bridging the digital divide by ensuring that everyone has access to essential digital services and technologies. We collaborate with governments, nonprofits, and community organizations to implement initiatives such as digital literacy programs, affordable internet access schemes, and community technology centers, thereby empowering underserved populations and promoting economic equity. Fair and Transparent Procurement Practices: We adhere to fair and transparent procurement practices to create opportunities for businesses of all sizes and backgrounds to participate in government contracts and procurement processes.

  Wellbeing

  Environmental Sustainability: We are committed to environmental sustainability as a core component of wellbeing. By prioritizing eco-friendly practices, resource conservation, and carbon reduction efforts in our operations and services, we contribute to creating a healthier and more sustainable environment. We prioritize the wellbeing of individuals and communities in all aspects of our G-Cloud service provision. User-Centric Design: VE3 designs our G-Cloud services with a user-centric approach, prioritizing usability, accessibility, and intuitive design. By focusing on the needs and preferences of users, we create digital experiences that enhance overall wellbeing by reducing frustration, stress, and cognitive load. Health and Safety Protocols: We implement robust health and safety protocols to protect the wellbeing of employees, clients, and partners. This includes adherence to strict security standards, data privacy regulations, and compliance with industry best practices to ensure the safety and integrity of our digital infrastructure and services. Promotion of Work-Life Balance: VE3 recognizes the importance of work-life balance in maintaining overall wellbeing. Through our G-Cloud services, we enable remote work, flexible scheduling, and collaboration tools that empower individuals to achieve a healthy balance between their professional and personal lives, leading to greater job satisfaction and wellbeing. Mental Health Support: We prioritize mental health support for our employees and clients by offering resources, programs, and initiatives aimed at promoting mental wellbeing. This includes access to counseling services, mindfulness training, stress management workshops, and employee assistance programs designed to support individuals in times of need. Community Engagement and Social Impact: VE3 actively engages with communities to address social determinants of health and promote holistic wellbeing. Through partnerships, philanthropic initiatives, and volunteer efforts, we support local organizations and projects focused on improving access to healthcare, education, housing, and other essential services that contribute to overall community wellbeing.

Pricing

• Price: £175 to £850 a unit
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at prime@ve3.global. Tell them what format you need. It will help if you say what assistive technology you use.