Webanywhere Ltd

Learning Management System

Provider of cloud-based learning management systems based on Totara.

Features

  • Online collaborative learning
  • Team management
  • Dashboard reporting of employee performance
  • Training management
  • Management of compliance training
  • Employee development progress tracking

Benefits

  • Savings on training and travel costs
  • On demand learning
  • Self-development of employee skills
  • Certificates and achievements
  • Easier team collaboration

Pricing

£1,950 a licence a year

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at finance@webanywhere.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

9 7 5 6 2 0 1 9 7 0 9 5 1 4 9

Contact

Webanywhere Ltd Sean Gilligan
Telephone: 01133200750
Email: finance@webanywhere.co.uk

Service scope

Software add-on or extension
No
Cloud deployment model
Hybrid cloud
Service constraints
No
System requirements
  • Totara subscription
  • AWS or equivalent hosting
  • Web browsers

User support

Email or online ticketing support
Yes, at extra cost
Support response times
Depends on the severity of the issue, ranges from 1 hour to 2 days.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AA or EN 301 549
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
P0: High urgency issue, unplanned outage
P1: Urgent issue. Requires resolution in 1 day
P2: Medium importance issue or task. Requires resolution in 1.5 days
P3: Low importance. Standard task. Requires resolution in 2 days.
Support available to third parties
No

Onboarding and offboarding

Getting started
We provide 2 days' onsite or remote training.
Service documentation
Yes
Documentation formats
  • HTML
  • ODF
  • PDF
End-of-contract data extraction
Data backup is handed over to customer and servers are decommissioned.
End-of-contract process
Licenses, hosting, support, excluded implementation costs.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Firefox
  • Chrome
  • Safari
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Mobile app is designed strictly to be a native mobile app, according to Google and Apple user interface guidelines.
Service interface
Yes
User support accessibility
None or don’t know
Description of service interface
We provide a Client Centre portal with self-service features.
Accessibility standards
None or don’t know
Description of accessibility
It is accessible through a website.
Accessibility testing
Not applicable.
API
No
Customisation available
Yes
Description of customisation
They can customise reports, configurable screens and dictionary settings.

Scaling

Independence of resources
User matrix restrictions apply and user group roles.

Analytics

Service usage metrics
Yes
Metrics types
We provide metrics like number of active users, average users, % of completed courses, other software functionality commonly used.
Reporting types
  • Real-time dashboards
  • Regular reports

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Totara

Staff security

Staff security clearance
Staff screening not performed
Government security clearance
None

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
Physical access control, complying with SSAE-16 / ISAE 3402
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
In CSV format
Data export formats
  • CSV
  • ODF
Data import formats
  • CSV
  • ODF

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
SLA - 99.5% of Production environment availability.
Credit Note is not compliant with SLA.
Approach to resilience
Available on request
Outage reporting
Email alerts, unplanned outage notifications, direct call information.

Identity and authentication

User authentication needed
Yes
User authentication
Username or password
Access restrictions in management interfaces and support channels
Responsibility and access matrix
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users receive audit information on a regular basis
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
No
Cyber essentials plus
No
Other security certifications
Yes
Any other security certifications
ISO 9001

Security governance

Named board-level person responsible for service security
No
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
CEO --> Operations Director --> Support / Software Delivery Manager --> Team

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
SDLC process, Change management by roles and responsibilities.
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
Threats asses - internal procedures, firewall antiCyberThreat rules, external audits, non standard behavior recognition
Patches and services - critical ASAP, high after technical analysis 5 days max.
Information - multiple sources
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
Monitoring tools. Company driven processes to address isues. response critical ASAP, high 5 days after technical analysis
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
Predefined processes for events like outage, unplanned maintanance windows, planned maintenance windows
User reports incidents through JIRA
JIRA analytics, self service portal for the Clients.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
No

Social Value

Fighting climate change

Fighting climate change

Online Learning Management Systems help organisations with their carbon footprint by reducing the need for business travel.
Wellbeing

Wellbeing

Learning Management Systems can be used by organisations to keep employees engaged and motivated by helping them with their training and learning needs.

Pricing

Price
£1,950 a licence a year
Discount for educational organisations
No
Free trial available
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at finance@webanywhere.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.