Learning Management System
Provider of cloud-based learning management systems based on Totara.
Features
- Online collaborative learning
- Team management
- Dashboard reporting of employee performance
- Training management
- Management of compliance training
- Employee development progress tracking
Benefits
- Savings on training and travel costs
- On demand learning
- Self-development of employee skills
- Certificates and achievements
- Easier team collaboration
Pricing
£1,950 a licence a year
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at finance@webanywhere.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 13
Service ID
9 7 5 6 2 0 1 9 7 0 9 5 1 4 9
Contact
Webanywhere Ltd
Sean Gilligan
Telephone: 01133200750
Email: finance@webanywhere.co.uk
Service scope
- Software add-on or extension
- No
- Cloud deployment model
- Hybrid cloud
- Service constraints
- No
- System requirements
-
- Totara subscription
- AWS or equivalent hosting
- Web browsers
User support
- Email or online ticketing support
- Yes, at extra cost
- Support response times
- Depends on the severity of the issue, ranges from 1 hour to 2 days.
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- WCAG 2.1 AA or EN 301 549
- Phone support
- Yes
- Phone support availability
- 24 hours, 7 days a week
- Web chat support
- No
- Onsite support
- Yes, at extra cost
- Support levels
-
P0: High urgency issue, unplanned outage
P1: Urgent issue. Requires resolution in 1 day
P2: Medium importance issue or task. Requires resolution in 1.5 days
P3: Low importance. Standard task. Requires resolution in 2 days. - Support available to third parties
- No
Onboarding and offboarding
- Getting started
- We provide 2 days' onsite or remote training.
- Service documentation
- Yes
- Documentation formats
-
- HTML
- ODF
- End-of-contract data extraction
- Data backup is handed over to customer and servers are decommissioned.
- End-of-contract process
- Licenses, hosting, support, excluded implementation costs.
Using the service
- Web browser interface
- Yes
- Supported browsers
-
- Internet Explorer 11
- Firefox
- Chrome
- Safari
- Application to install
- No
- Designed for use on mobile devices
- Yes
- Differences between the mobile and desktop service
- Mobile app is designed strictly to be a native mobile app, according to Google and Apple user interface guidelines.
- Service interface
- Yes
- User support accessibility
- None or don’t know
- Description of service interface
- We provide a Client Centre portal with self-service features.
- Accessibility standards
- None or don’t know
- Description of accessibility
- It is accessible through a website.
- Accessibility testing
- Not applicable.
- API
- No
- Customisation available
- Yes
- Description of customisation
- They can customise reports, configurable screens and dictionary settings.
Scaling
- Independence of resources
- User matrix restrictions apply and user group roles.
Analytics
- Service usage metrics
- Yes
- Metrics types
- We provide metrics like number of active users, average users, % of completed courses, other software functionality commonly used.
- Reporting types
-
- Real-time dashboards
- Regular reports
Resellers
- Supplier type
- Reseller providing extra features and support
- Organisation whose services are being resold
- Totara
Staff security
- Staff security clearance
- Staff screening not performed
- Government security clearance
- None
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
-
- United Kingdom
- European Economic Area (EEA)
- Other locations
- User control over data storage and processing locations
- Yes
- Datacentre security standards
- Complies with a recognised standard (for example CSA CCM version 3.0)
- Penetration testing frequency
- At least once a year
- Penetration testing approach
- Another external penetration testing organisation
- Protecting data at rest
- Physical access control, complying with SSAE-16 / ISAE 3402
- Data sanitisation process
- Yes
- Data sanitisation type
- Deleted data can’t be directly accessed
- Equipment disposal approach
- Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001
Data importing and exporting
- Data export approach
- In CSV format
- Data export formats
-
- CSV
- ODF
- Data import formats
-
- CSV
- ODF
Data-in-transit protection
- Data protection between buyer and supplier networks
-
- Private network or public sector network
- TLS (version 1.2 or above)
- IPsec or TLS VPN gateway
- Legacy SSL and TLS (under version 1.2)
- Data protection within supplier network
-
- TLS (version 1.2 or above)
- IPsec or TLS VPN gateway
Availability and resilience
- Guaranteed availability
-
SLA - 99.5% of Production environment availability.
Credit Note is not compliant with SLA. - Approach to resilience
- Available on request
- Outage reporting
- Email alerts, unplanned outage notifications, direct call information.
Identity and authentication
- User authentication needed
- Yes
- User authentication
- Username or password
- Access restrictions in management interfaces and support channels
- Responsibility and access matrix
- Access restriction testing frequency
- At least every 6 months
- Management access authentication
-
- 2-factor authentication
- Username or password
Audit information for users
- Access to user activity audit information
- Users contact the support team to get audit information
- How long user audit data is stored for
- User-defined
- Access to supplier activity audit information
- Users receive audit information on a regular basis
- How long supplier audit data is stored for
- User-defined
- How long system logs are stored for
- User-defined
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- No
- Cyber essentials plus
- No
- Other security certifications
- Yes
- Any other security certifications
- ISO 9001
Security governance
- Named board-level person responsible for service security
- No
- Security governance certified
- Yes
- Security governance standards
- ISO/IEC 27001
- Information security policies and processes
- CEO --> Operations Director --> Support / Software Delivery Manager --> Team
Operational security
- Configuration and change management standard
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Configuration and change management approach
- SDLC process, Change management by roles and responsibilities.
- Vulnerability management type
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Vulnerability management approach
-
Threats asses - internal procedures, firewall antiCyberThreat rules, external audits, non standard behavior recognition
Patches and services - critical ASAP, high after technical analysis 5 days max.
Information - multiple sources - Protective monitoring type
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Protective monitoring approach
- Monitoring tools. Company driven processes to address isues. response critical ASAP, high 5 days after technical analysis
- Incident management type
- Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
- Incident management approach
-
Predefined processes for events like outage, unplanned maintanance windows, planned maintenance windows
User reports incidents through JIRA
JIRA analytics, self service portal for the Clients.
Secure development
- Approach to secure software development best practice
- Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)
Public sector networks
- Connection to public sector networks
- No
Social Value
- Fighting climate change
-
Fighting climate change
Online Learning Management Systems help organisations with their carbon footprint by reducing the need for business travel. - Wellbeing
-
Wellbeing
Learning Management Systems can be used by organisations to keep employees engaged and motivated by helping them with their training and learning needs.
Pricing
- Price
- £1,950 a licence a year
- Discount for educational organisations
- No
- Free trial available
- No
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at finance@webanywhere.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.