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WEBCURL LIMITED

Dynamics 365, Power Platform & Power BI Managed Support

The service delivers UK‑public‑sector‑aligned managed support for Dynamics 365, Power Platform and Power BI, providing secure, resilient and optimised Microsoft cloud environments. It includes monitoring, incident management, governance, ALM, onboarding, offboarding, security alignment and ITIL‑based service management, supporting digital transformation with predictable costs and strong G‑Cloud 15 compliance.

Features

  • 24×7 monitoring of Dynamics 365, Power Platform and Power BI
  • UK‑based ITIL‑aligned service desk
  • Incident, problem and request management
  • Microsoft Wave release and update management
  • Environment strategy, ALM governance and DevOps pipelines
  • Configuration, customisation and solution lifecycle management
  • Integration support across Dataverse, Azure Logic Apps and API Management
  • Security,compliance and audit alignment with NCSC & Cyber Essentials Plus
  • Onboarding, offboarding and structured exit planning
  • Monthly service reviews and quarterly roadmap sessions

Benefits

  • Improved stability, performance and resilience across Microsoft cloud services
  • Reduced operational risk and downtime through proactive monitoring
  • Strong security posture aligned to UK public‑sector standards
  • Predictable, transparent support costs with scalable service tiers
  • Faster adoption of new Microsoft capabilities and Wave releases
  • Enhanced data‑driven decision‑making through optimised Power BI reporting
  • Clear governance, ALM discipline and controlled change management
  • Seamless onboarding and compliant exit processes
  • UK‑based expertise ensuring rapid response and high service quality
  • Supports digital transformation and continuous improvement across the organisation

Pricing

Service documents

Request an accessible format
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Framework

G-Cloud 15

Service ID

9 7 5 6 6 2 4 4 3 4 5 7 8 3 3

Contact

WEBCURL LIMITED Colin Sherry
Telephone: 01865 741762
Email: info@webcurl.co.uk

About the service

Service categories
  • Cloud Support Services
    • Ongoing Support
      • Product support capabilities
        • Product support capabilities
      • Logging and management of incidents
        • Logging and management of incidents
      • Reporting and proactive results analysis
        • Reporting and proactive results analysis
      • Dispatch of service technicians and/or parts
        • Dispatch of service technicians and/or parts
      • End user training coordination
        • End user training coordination
      • Other
        • Other

Service scope

Service constraints
The service depends on the customer maintaining valid Microsoft licences and providing appropriate administrative access. Performance is subject to Microsoft cloud platform availability, capacity limits and throttling. Some activities must occur during agreed maintenance windows or may be restricted during customer change‑freeze periods. Issues caused by third‑party systems, networks or on‑premises gateways may require customer coordination. New development, new integrations and new Power BI reports are out of scope unless purchased separately. Backup, retention and disaster recovery follow Microsoft platform capabilities. Customers must provide timely approvals, maintain internal security controls and ensure suitable network and device configurations

User support

Email or online ticketing support
Yes
Support response times
P1 - Critical 30 mins response 4 hours resolution P2 - High 2 hours response 1 day resolution P3 - Normal 1 day response 3 days resolution P4 - Low 2 days response 4 days resolution
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.2 AA
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Support levels
Bronze Support - £5.800 2 Supported Environments, 1 Nominated Support Contact, Includes 30 hours break-fix support, Silver Support - £10,020 2 Supported Environments , 2 Nominated Support Contact, Includes 50 hours break-fix support, Small Change Requests (Max 2 hours Dev Per Month) , Annual Service Reviews, Gold Support - £17,400 2 supported Environments, 3 Nominated Support Contacts, Includes 100 hours break-fix support, Extended Support Service – Including Small Change Requests (Max 1/2 Day Dev Per Month), Quarterly Service Reviews, Technical Account Manager provided, Platinum Support - £29.500 3 supported Environments, 5 Nominated Support Contacts, Includes 200 hours break-fix support, Extended Support Service – Including Small Change Requests (Max 1 Day Dev Per Month), Monthly Service Reviews, Technical Account Manager provided, Bespoke Support – £110,000 Unlimited environments, 10 Support Contacts, Unlimited break-fix support, Extended Support Service – Including Small Change Requests (Max 2 Day Dev Per Month), Weekly Service Reviews, Addition Teams chat for support , Integration support provided, Technical Account Manager provided,

Supplier type

Supplier type
Reseller providing extra support
Organisation whose services are being resold
Microsoft

Staff security

Staff security clearance
Other security clearance
Government security clearance
Developed Vetting (DV)

Pricing

Discount for educational organisations
No

Architecture roles

Business architect
Role level UK Rate Offshore Rate
Trainee business architect £1,150.00
Associate business architect £1,150.00
Business architect £1,150.00
Lead business architect £1,150.00
Data architect
Role level UK Rate Offshore Rate
Data architect £1,150.00
Senior data architect £1,150.00
Chief data architect £1,150.00
Solution architect
Role level UK Rate Offshore Rate
Associate solution architect £1,150.00
Solution architect £1,150.00
Senior solution architect £1,150.00
Lead solution architect £1,150.00
Principal solution architect £1,150.00
Technical architect
Role level UK Rate Offshore Rate
Associate technical architect £1,150.00
Technical architect £1,150.00
Senior technical architect £1,150.00
Lead technical architect £1,150.00
Principal technical architect £1,150.00

Chief digital and data roles

Chief technology officer
Role level UK Rate Offshore Rate
Chief technology officer £1,150.00

Data roles

Data analyst
Role level UK Rate Offshore Rate
Associate analyst £1,150.00
Data analyst £1,150.00
Senior data analyst £1,150.00
Principal data analyst £1,150.00
Data engineer
Role level UK Rate Offshore Rate
Data engineer £1,150.00
Senior data engineer £1,150.00
Lead data engineer £1,150.00
Head of data engineering £1,150.00

IT operations roles

Business relationship manager
Role level UK Rate Offshore Rate
Business relationship manager £1,150.00
Senior business relationship manager £1,150.00
Lead business relationship manager £1,150.00
IT service manager
Role level UK Rate Offshore Rate
IT service analyst £1,150.00
IT service manager £1,150.00
Senior IT service manager £1,150.00
Head of IT service management £1,150.00
Infrastructure engineer
Role level UK Rate Offshore Rate
Associate infrastructure engineer £1,150.00
Infrastructure engineer £1,150.00
Senior infrastructure engineer £1,150.00
Lead infrastructure engineer £1,150.00
Principal infrastructure engineer £1,150.00

Product and delivery roles

Business analyst
Role level UK Rate Offshore Rate
Trainee business analyst £1,150.00
Junior business analyst £1,150.00
Business analyst £1,150.00
Senior business analyst £1,150.00
Lead business analyst £1,150.00
Head of business analysis £1,150.00
Delivery manager
Role level UK Rate Offshore Rate
Associate delivery manager £1,150.00
Delivery manager £1,150.00
Senior delivery manager £1,150.00
Head of (Agile) delivery management £1,150.00
Product manager
Role level UK Rate Offshore Rate
Associate product manager £1,150.00
Product manager £1,150.00
Senior product manager £1,150.00
Lead product manager £1,150.00
Head of product £1,150.00

Quality assurance testing (QAT) roles

Quality assurance testing (QAT) analyst
Role level UK Rate Offshore Rate
Tester (QAT) £1,150.00
QAT analyst £1,150.00
Senior QAT analyst £1,150.00
Lead QAT analyst £1,150.00
Test engineer
Role level UK Rate Offshore Rate
Tester (test engineer) £1,150.00
Test engineer £1,150.00
Senior test engineer £1,150.00
Lead test engineer £1,150.00

Software development roles

Development operations (DevOps) engineer
Role level UK Rate Offshore Rate
Apprentice DevOps engineer £1,150.00
Junior DevOps engineer £1,150.00
DevOps engineer £1,150.00
Senior DevOps engineer £1,150.00
Senior DevOps engineer - management £1,150.00
Lead DevOps engineer £1,150.00
Lead DevOps engineer - management £1,150.00
Principal DevOps engineer £1,150.00
Principal DevOps engineer - management £1,150.00
Frontend developer
Role level UK Rate Offshore Rate
Apprentice frontend developer £1,150.00
Junior frontend developer £1,150.00
Frontend developer £1,150.00
Senior frontend developer £1,150.00
Lead frontend developer £1,150.00
Head of frontend development £1,150.00
Software developer
Role level UK Rate Offshore Rate
Apprentice developer £1,150.00
Junior developer £1,150.00
Developer £1,150.00
Senior developer £1,150.00
Senior developer - management £1,150.00
Lead developer £1,150.00
Lead developer - management £1,150.00
Principal developer £1,150.00
Principal developer - management £1,150.00

User-centred design roles

Accessibility specialist
Role level UK Rate Offshore Rate
Junior accessibility specialist £1,150.00
Accessibility specialist £1,150.00
Senior accessibility specialist £1,150.00
Head of accessibility £1,150.00
Graphic designer
Role level UK Rate Offshore Rate
Associate graphic designer £1,150.00
Junior graphic designer £1,150.00
Graphic designer £1,150.00
Senior graphic designer £1,150.00
Lead graphic designer £1,150.00
Head of graphic design £1,150.00
User researcher
Role level UK Rate Offshore Rate
Associate user researcher £1,150.00
Junior user researcher £1,150.00
User researcher £1,150.00
Senior user researcher £1,150.00
Lead user researcher £1,150.00
Head of user research £1,150.00

Standards and certifications

ISO/IEC 27001 certification
Yes
ISO/IEC 27001 accredited by
CQS Limited
ISO/IEC 27001 accreditation date
Sunday 18 February 2018
What the ISO/IEC 27001 doesn’t cover
The scope of the certification covers the design, development, hosting and support of websites and software using Open ource platforms.
No exclusions specified
ISO 28000:2022 certification
No
ISO 9001 certification
Yes
ISO 9001 certification accredited by
CQS Limited
ISO 9001 accreditation date
Wednesday 14 February 2018
What the ISO 9001 doesn’t cover
No exclusions specified
Quality management systems (QMS)
Yes
CSA STAR certification
No
PCI certification
No
Cyber essentials
No
Cyber Essentials Alternative
In relation to the services you do not have a current and valid Cyber Essentials certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials certificate by one of the government approved accreditation bodies within 12 months of the date of award.
Cyber essentials plus
No
Cyber Essentials Alternative
In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
Other security certifications
No

Social value

Mission: Kick start economic growth

To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

  • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
  • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
  • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@webcurl.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.