Horizon Software Solutions

Booking Autopilot Configuration and Campaign Automation

Support for Booking Autopilot cloud software and campaign automation. We identify and address business needs alongside solution development and consultancy services – system reviews, business cases, requirements capture, interfaces, migration, implementation and project management. We deliver and manage digital marketing campaigns including creative elements, email, SMS, push notifications and web.

Features

  • Booking Autopilot Software Configuration and Customisation
  • Identify which Booking Autopilot solutions are best suited to Client
  • Configure from single stores to multi-tier locations
  • Design and create automated digital marketing campaigns
  • Creative elements, email, SMS, push notifications and web campaigns
  • Customer email cleaning, email campaign anti-spam testing and optimisation
  • Facebook and Google Ads advertising campaigns
  • Campaigns strategy, creative assets with professional templates design
  • Landing page design and copy-writing
  • Customer surveys

Benefits

  • Modular approach for Booking Autopilot consultancy and implementation support
  • Optimisation of Booking Autopilot to meet business needs
  • Reduce and manage operating costs and improve efficiency
  • Enable better business decisions based on real-time information
  • Full technical and creative digital management offering
  • Marketing automation support and best practices
  • Supports improved engagement with customers
  • Translating business requirements into Booking Autopilot solutions

Pricing

£350 to £690 a unit a day

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at mark.mollenbeck@horizont.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

9 7 5 8 6 0 8 2 3 5 2 7 0 8 8

Contact

Horizon Software Solutions Mark Mollenbeck
Telephone: 07462923264
Email: mark.mollenbeck@horizont.co.uk

Planning

Planning service
Yes
How the planning service works
Identify and address business needs alongside solution development and consultancy services – system and infrastructure reviews, ICT/Cloud strategy and planning, stakeholder engagement, business cases, requirements capture, system/service design & development, project management, supplier engagement and team support.
Planning service works with specific services
Yes
Hosting or software services the planning service works with
Booking Autopilot and Campaign Automation Software

Training

Training service provided
Yes
How the training service works
We provide user documentation, video training materials, remote training and on-site training based on the buyers requirements.
Training is tied to specific services
Yes
Services the training service works with
Booking Autopilot and Campaign Automation Software

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
We help buyers to migrate their data to and from the cloud.
Setup or migration service is for specific cloud services
Yes
List of supported services
Booking Autopilot and Campaign Automation Software

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
We are experienced in stress and performance testing. We can define all the business processes and transaction that will need testing. We then simulate the traffic and transaction in a separate stress test environment. We then help the buyers to see what the system headroom is and how to increase it. We can help the buyers to optimise the system performance.

Security testing

Security services
Yes
Security services type
  • Security strategy
  • Cyber security consultancy
  • Security testing
  • Security incident management
Certified security testers
No

Ongoing support

Ongoing support service
Yes
Types of service supported
Hosting or software provided by your organisation
How the support service works
We support any aspect of the marketing automation software and campaigns in order to ensure the trouble free usage by the buyer and the users. We monitor the availability, performance, bugs reported. In case of an issue that either we or the uses identify our support teams will fix it based on the agreed SLA. We provide first and second line of support. Our support is related to the user management, software availability and management and incident management.

Service scope

Service constraints
None

User support

Email or online ticketing support
Email or online ticketing
Support response times
We aim to respond within a working day to emails.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AA or EN 301 549
Phone support
Yes
Phone support availability
9 to 5 (UK time), 7 days a week
Web chat support
No
Support levels
Standard Support Service will be provided during the hours defined which comprise:
1. A telephone, email and chat help desk to provide first-line technical support
2. Remote diagnosis
3. Second-line on-site technical support in order for the company to
investigate promptly the reported defect or error and to make such corrections, amendments or repairs as are necessary.
A technical account manager will be provided.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Security Clearance (SC)

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
No
Cyber essentials plus
No
Other security certifications
No

Social Value

Fighting climate change

Fighting climate change

There is no greater threat to our collective future than climate change. At Horizon Software Solutions Ltd, we believe that industry has a key role to play in finding sustainable solutions to today’s climate challenges.
In accordance with our Climate Change Policy we will:
1. Reduce emissions
2. Save energy
3. Put the 3 R's of sustainability into practice
- Reduce: consume less, more efficiently.
- Reuse: take advantage of second-hand markets, to give new life to items that you don't use anymore or find something that someone else has gotten rid of that you need. You'll be saving money and reducing your consumption. Bartering is also a practical solution.
- Recycle: packaging, waste from electronics, etc.
4. A low-carbon diet results in smarter consumption
5. Act against forest loss
6. Make demands from the government
Covid-19 recovery

Covid-19 recovery

Horizon Software Solutions Ltd participates actively to help people and companies to recover from the Covid-19 pandemic. Horizon is a technology partner of the STRESS-LESS project funded by the European Commission - Erasmus+ KA2 Programme. It involves 5 partners in 5 different countries: BF/M – the project leader from Germany; Hafelekar from Austria, Happiness Academy from Bulgaria, Consultoria de Inovacion Social from Spain and Horizon Software Solutions from UK. As a result of the STRESS-LESS project in the long run SME staff and other learners will be healthier, less stressed, easier to communicate with, suffer less from depression and burn-out. SMEs staff will take less sick leave and be more productive, efficient, effective and competitive.
Tackling economic inequality

Tackling economic inequality

Horizon Software Solutions Ltd is committed to tackling economic inequality. Our vision is to help lower the unequal distribution of income and opportunity between different groups in society.
Equal opportunity

Equal opportunity

Horizon Software Solutions Ltd is determined to provide genuine equality of opportunity for all employees, regardless of gender, age, ethnic origin, marriage, religion, sexual orientation or disability.
Wellbeing

Wellbeing

Horizon Software Solutions Ltd adopts a number of wellbeing initiatives for healthier and happier staff, including:
1. Provides an Employee Assistance Program
2. Helps employees work towards long-term goals
3. Sets friendly fitness challenges
4. Introduces wellbeing-based employee benefits
5. Arranges regular get-togethers
6. Introduces designated wellbeing leaders
7. Encourages real breaks

Pricing

Price
£350 to £690 a unit a day
Discount for educational organisations
Yes

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at mark.mollenbeck@horizont.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.