SAPPHIRE TECHNOLOGIES LIMITED

Data Loss Prevention (DLP)

Follow your data across networks and devices—both at rest, in motion and in use. Create and enforce policies that provision the access and movement of data to prevent data breaches and help ensure compliance with Forcepoint Data Loss Prevention (DLP).

Features

• Data Fingerprinting
• Predefined policy library
• Optical character recognition
• Automated protection
• Advanced Incident workflow
• Single console control
• Educate data owners to protect data
• Achieve risk-adaptive protection
• Data leakage prevention
• Gain visibility into Microsoft Rights Management

Benefits

• Unparalleled accuracy-securing IP
• Prevents cloud data loss from a single console
• Ensures regulatory compliance across 80+ countries in minutes
• Discovers and controls all your data and riskiest users.
• Securely share data with third parties
• Prevents sensitive data leaving your organisation
• Detects and prevents endpoint activity leading to data loss

£49 an instance a year

Service documents

• Pricing document

  ODS

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@sapphire.net. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

976055083605016

Contact

Katie Smith
0845 58 27001
info@sapphire.net

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Forcepoint DLP can be used as an extension to web proxy, email gateways, and CASB, as well as a data source for modern SIEM products. The solution supports ICAP for ingestion. The solution also integrates with the Forcepoint Behavioral Analytics and Forcepoint Insider Threat solutions.
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
• Service constraints: None
• System requirements:
  • Integration with Microsoft AD infrastructure
  • Microsoft Windows Server (virtual or physical)
  • Microsoft SQL Server (virtual or physical)
  • Linux (RHEL/Centos) server (virtual or physical)

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Forcepoint offers a range of support and SLA options. https://support.forcepoint.com/TechnicalSupportPrograms
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Technical Support Offerings are backed by highly skilled professional service teams with knowledge and experience across Forcepoint’s entire product portfolio.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: "Customers will be able to utilise a setup wizard apon first log on to walk through a basic setup inorder to confirm connectivity and a base configuration.; Customers have access to our online knowledge base and forums. ; Assistance with configuration and knowledge transfer through professional services. "
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: "Forcepoint DLP offers various ways of extracting data from the system;; 1. Integration with a SIEM through syslogging of events detected; 2. Leveraging the built in reporting allows for sharing reports over email as CSV and PDF. The reports can be scheduled and manual exported.; 3. Connecting directly to the SQL database and run custom queries to extract information required.; 4. Audit trails can be exported from the UI to CSV."
• End-of-contract process: Please contact a representative for details

Using the service

• Web browser interface: No
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: Browser
• Accessibility standards: None or don’t know
• Description of accessibility: Please contact a representative for details.
• Accessibility testing: Please contact a representative for details.
• API: Yes
• What users can and can't do using the API: "Third parties that subscribe to the integration agent use a C-based API to send data to the DLP service for analysis and receive dispositions in return. The API can be used to configure analysis operations on a transaction-by-transaction basis on the following variables:; ● Channel/Protocol - Upon installation the third-party product can declare its ability to intercept various protocols, and assign each transaction to a protocol.; ● Blocking/Monitoring mode - each transaction can work in a different mode.; ● Timeout - can be different per transaction.; ; The implementation of the API requires guidance from Professional services.; ; DLP also includes a reporting API that allows customers to work directly with incidents within the system, without having to leverage the product interface."
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: Rules and Policies are customizable by solution administrators. Incident reports are customizable. Additionally, workflow, incident response, and remediation actions are customizable.

Scaling

• Independence of resources: Forcepoint has customers leveraging our DLP solution in the range of 50 to 400,000 end users. The solution scales easily. Adding more system modules to handle the load and resources to the manager allows it to scale. Proper sizing per environment, deployment of additional policy engines, and addition of endpoint agents are methods of addressing service demand.

Analytics

• Service usage metrics: Yes
• Metrics types: Please contact a representative for details.
• Reporting types: Regular reports

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: ForcePoint DLP

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Other
• Other data at rest protection approach: "Other data at rest protection approach; Availble upon request, Data sanitisation process"
• Data sanitisation process: No
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: "Forcepoint DLP offers various ways of extracting data from the system;; 1. Integration with a SIEM through syslogging of events detected; 2. Leveraging the built in reporting allows for sharing reports over email as CSV and PDF. The reports can be scheduled and manual exported.; 3. Connecting directly to the SQL database and run custom queries to extract information required.; 4. Audit trails can be exported from the UI to CSV."
• Data export formats:
  • CSV
  • Other
• Other data export formats: PDF
• Data import formats:
  • CSV
  • Other
• Other data import formats: Text

Data-in-transit protection

• Data protection between buyer and supplier networks: Other
• Other protection between networks: The Forcepoint DLP solution does not transmit data back to the Forcepoint network.
• Data protection within supplier network: Other
• Other protection within supplier network: Forcepoint DLP is not a cloud based solution and must be deployed within a customers network. These security requirements would need to be fulfilled by the customer. When integrating with the cloud apps DLP (CASB) solution we leverage option 2 and potentially 3.

Availability and resilience

• Guaranteed availability: 99.9% availability - SLA detail availble upon request
• Approach to resilience: Available on request (not public knowledge)
• Outage reporting: Reports of outages are available from the following link and emails alerts. https://status.websense.net/

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Available on request (not public)
• Access restriction testing frequency: Never
• Management access authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password
  • Other
• Description of management access authentication: Available on request (not public)

Audit information for users

• Access to user activity audit information: No audit information available
• Access to supplier activity audit information: No audit information available
• How long system logs are stored for: Between 1 month and 6 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Coalfire
• ISO/IEC 27001 accreditation date: 18/10/2016
• What the ISO/IEC 27001 doesn’t cover: https://www.forcepoint.com/sites/default/files/resources/files/datasheet_iso27001_certification_en.pdf; "
• ISO 28000:2007 certification: No
• CSA STAR certification: Yes
• CSA STAR accreditation date: 06/12/2014
• CSA STAR certification level: Level 2: CSA STAR Attestation
• What the CSA STAR doesn’t cover: Cloud Security Alliance; updated 2022; ; https://cloudsecurityalliance.org/star/registry/forcepoint-cloud-limited"
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications: ISO27018, Privacy Shield - EU/US data privacy

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • CSA CCM version 3.0
  • ISO/IEC 27001
  • Other
• Other security governance standards: ISO 27018
• Information security policies and processes: Available on request (not public)

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: Available on request (not public)
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: Available on request (not public)
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: Available on request (not public)
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: Available on request (not public)

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  We make sure that we recycle where we can and take appropriate modes of transport to get to clients. Our offices in Darlington and Glasgow are easily accessible by public transport meaning that many of our colleagues go to an office by these means. For other colleagues, we offer remote working, and colleagues are able to attend an office when they need We are pricing our services to encourage customers to prefer remote access and remote working where possible. One of Sapphire staff is undertaking a part time PHD studying the carbon consequences of cyber crime and it’s mitigation which is inclusive of Sapphire customers and partners.

  Covid-19 recovery

  We have encouraged our staff back to office working especially in the SOC which runs 24*7 shift patterns. We have recently engaged in local communities by hiring space in local charity buildings for company meetings as in house face to face meetings. We have performed pro-bono work with charities to check their security status and help them move onwards from Covid in the face of increased cyber attacks on charities.

  Equal opportunity

  We have an Equal Opportunities policy which everyone in Sapphire adheres to. We are currently at 29% of females in our organisation, a number that has grown over the last few months. Our recruitment processes allow us to interview the best people for the roles we have available, and we insist on 50:50 short-lists for all roles. We value the views of others and see as a strength our openness to challenge. We employ military reservists, and are supportive of their overseas deployment commitments on behalf of HM Government. Recently we have signed documentation to join the NCSC Cyber First scheme to help young people especially women and girls to join the ranks of cyber professionals. We also mentor young people who are keen to move into cyber at some stage in their career.

  Wellbeing

  We take the wellbeing of our colleagues seriously; we offer an Employee Assistance Programme, have health cover, a pension scheme and Life Cover. We also provide opportunities for colleagues to Give Back to local projects/schemes and they can use a day a year to do this.

Pricing

• Price: £49 an instance a year
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  ODS

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@sapphire.net. Tell them what format you need. It will help if you say what assistive technology you use.