Creative Networks

PaperCut

PaperCut is a software solution for managing printing environments efficiently. It tracks print jobs, allocates costs, manages quotas, and integrates with authentication systems. It empowers businesses to control resources, reduce waste, monitor activities, and enhance security and productivity in printing workflows.

Features

• Print job tracking for cost management and auditing.
• Print quota management for resource control.
• Authentication integration for secure printing.
• Multi-platform support for diverse environments..
• Mobile printing for flexibility and convenience.
• Centralised administration for streamlined management.
• Secure print release for confidentiality.
• Reporting and analytics for insights.
• Rules-based printing for customised workflows.
• Print policies for efficiency and compliance.

Benefits

• Reduce printing costs with quota management.
• Enhance security with authentication integration.
• Streamline workflows with centralised administration.
• Increase productivity with mobile printing.
• Ensure confidentiality with secure print release.
• Gain insights with reporting and analytics.
• Customise workflows with rules-based printing.
• Improve efficiency with print policies.
• Simplify management with multi-platform support.
• Enhance flexibility with remote print capabilities.

£312.00 to £897.00 a transaction

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at aj@creative-n.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

976080293457836

Contact

Azeem Javed
03303337337
aj@creative-n.com

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Hybrid cloud
• Service constraints: Buyers considering PaperCut should be aware of system requirements, licensing costs, integration complexity, support availability, scalability limitations, and regulatory compliance. Careful evaluation is crucial to ensure compatibility, cost-effectiveness, and adherence to industry standards.
• System requirements:
  • OS Compatibility: Windows, macOS, Linux, etc.
  • Hardware: Adequate CPU, RAM, disk space.
  • Network: Stable internet or LAN/Wi-Fi.
  • Authentication: LDAP, Active Directory compatibility.
  • Device Support: Printers, MFPs, print servers.
  • Software: Java Runtime Environment (JRE), etc.
  • Browser: Compatible web browsers.
  • Virtualization: VMware, Hyper-V support.
  • Security: Anti-virus, firewall configuration.
  • Licensing: User/device-based licensing.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Support response times - 08:30 - 18:00 Weekdays, excluding Bank Holidays. Out of hours support available where necessary. 30 minutes to 8 hour response dependent on priority call, P1 - 30 mins, P2 - 1 hour, P3 - 4 hours, and P4 - 8 hours.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 A
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.1 A
• Web chat accessibility testing: We have not conducted any testing of web chat accessibility with users employing assistive technology.
• Onsite support: Onsite support
• Support levels: End-user training can be provided at an ad hoc cost. We provide a UK based Service Desk for support. Out of hours support is available. Our helpdesk is made up of 1st, 2nd and 3rd Line technical expertise. A Technical Account Manager will be assigned as standard as a part of our standard and premium IT Support, see our pricing schedule and SFIA Rate Card for details.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: We assist users in adopting our service through a variety of resources tailored to their needs. Our user documentation offers step-by-step guides, FAQs, and troubleshooting tips for independent learning. Additionally, we provide interactive online training sessions and webinars led by experienced instructors to guide users through setup and configuration processes effectively. For those preferring personalised assistance, optional onsite training sessions can be arranged to address specific organisational requirements. Our dedicated technical support team is readily available to assist users with any inquiries or challenges they may encounter, offering prompt resolution via email, phone, or online chat. With these resources and support channels in place, we aim to ensure a smooth onboarding experience and empower users to harness the full capabilities of the service for their communication needs.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: Exported upon request. Contact the Support Helpdesk or Technical Account Manager.
• End-of-contract process: At the end of the contract services will continue on a rolling 30 day agreement until either party serves notice. If it is decided the client will exit, Creative Networks will assist in transitioning and migration of services ensuring continuity and a smooth handover. We will, where applicable deliver an Exit Plan which sets out the proposed methodology for achieving an orderly transition of Services on the expiry or termination of the contract. The Exit Plan will contain at minimum: Separate mechanisms for dealing with Ordinary Exit and Emergency Exit. The management structure to be employed during both transfer and cessation of the services and a detailed description of both the transfer and cessation processes, including a timetable. Document how the Services will transfer including details of the processes, documentation, data transfer, systems migration, security and the segregation of technology components. Specify the scope of the Termination Services that may be required and any charges that would be payable for the provision of such Termination Services and detail how such services would be provided. Provide a timetable and identify critical issues and set out the management structure to be put in place and employed during the Termination Assistance Period.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The mobile service of PaperCut is optimised for on-the-go tasks like mobile printing, while the desktop service offers a full suite of printing management capabilities. While both provide core functionalities, differences in user interface, layout, and available features cater to the specific needs and constraints of each platform. For instance, advanced administrative tasks might be exclusive to the desktop service due to mobile device limitations.
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: PaperCut provides a service interface, typically accessed through a web browser. This interface allows administrators to configure settings, manage users, monitor printing activity, generate reports, and perform other administrative tasks related to printing management. Additionally, there may be specific interfaces or apps for users to access features like mobile printing or secure print release.
• Accessibility standards: WCAG 2.1 A
• Accessibility testing: Creative Networks have not conducted any interface testing with users of assistive technology.
• API: Yes
• What users can and can't do using the API: PaperCut's API empowers users to set up and customise the printing management service programmatically. Through the API, users can configure settings such as print policies, user accounts, and authentication integration, enabling automated deployment and setup. Additionally, users can dynamically make changes to printing configurations, such as adjusting print quotas, modifying policies, and generating reports on printing activity. However, users may encounter limitations. Administrative privileges might be necessary for certain operations, and not all features of PaperCut's service may be accessible via the API. Users should consult the API documentation to understand available endpoints and capabilities. Additionally, appropriate error handling is crucial when interacting with the API. Despite these considerations, PaperCut's API offers extensive automation and integration possibilities, enhancing flexibility and customisation for users.
• API documentation: Yes
• API documentation formats: PDF
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: Users can customise PaperCut's service by configuring print policies, user permissions, reporting, integrations, branding, and workflow automation. Administrators typically perform customisation tasks, setting up features to align with organisational needs. Some customisation may require technical expertise or assistance from a support team.

Scaling

• Independence of resources: PaperCut ensures users aren't affected by demand fluctuations through scalability, efficient resource allocation, load balancing, performance monitoring, and capacity planning. These measures maintain service availability and performance, prioritising critical tasks and distributing workload evenly to mitigate any adverse impact on users.

Analytics

• Service usage metrics: Yes
• Metrics types: PaperCut provides service usage metrics, allowing administrators to track and analyse various aspects of printing activity within their organisation. These metrics typically include data such as the number of print jobs, pages printed, printing costs, environmental impact (e.g., paper usage), and trends over time. Access to these usage metrics enables administrators to make informed decisions, optimise printing resources, and enforce print policies effectively.
• Reporting types: Reports on request

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: PaperCut

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: Less than once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Physical access control, complying with another standard
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Users export data from PaperCut via reporting tools (CSV, Excel, PDF), database access (SQL queries), API integration, or scheduled tasks. These methods enable efficient data retrieval for analysis, archival, or integration with external systems.
• Data export formats:
  • CSV
  • ODF
• Data import formats:
  • CSV
  • ODF

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: PaperCut doesn't publicly disclose specific service level agreements (SLAs) for availability or refund policies for not meeting guaranteed levels of availability. However, software service providers typically aim for high availability, often targeting uptime percentages of 99.9% or higher.
• Approach to resilience: PaperCut's service achieves resilience through redundancy, load balancing, failover mechanisms, disaster recovery plans, continuous monitoring, and scalability. These measures ensure high availability, minimising downtime and maintaining service performance even during hardware failures, peak demand, or catastrophic events.
• Outage reporting: Email alerts

Identity and authentication

• User authentication needed: Yes
• User authentication: Username or password
• Access restrictions in management interfaces and support channels: Supplier defined controls.
• Access restriction testing frequency: Less than once a year
• Management access authentication: Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: Less than 1 month
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: Less than 1 month
• How long system logs are stored for: Less than 1 month

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: UKAS
• ISO/IEC 27001 accreditation date: 24/10/2022
• What the ISO/IEC 27001 doesn’t cover: Areas not covered by ISO/IEC 27001 certification include specific business processes unrelated to information security, certain third-party services or suppliers, or compliance with other industry-specific regulations.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Organisations adhering to ISO 27001 establish robust information security practices. They develop policies aligned with ISO 27001 requirements, covering areas like access control, data protection, and incident response. Through risk assessments, they identify and prioritise security risks, implementing controls to mitigate them. Employees receive training on security policies and procedures to enhance awareness and compliance. Monitoring and review processes ensure the effectiveness of security controls, with regular audits and assessments conducted. A designated individual or team oversees the implementation and maintenance of the Information Security Management System (ISMS), reporting to senior management or the board. To ensure policy adherence, organisations employ various mechanisms such as audits, reviews, and ongoing monitoring. Non-compliance issues prompt corrective actions and improvements to the ISMS. By following these practices, organisations demonstrate their commitment to information security and continuously strive to enhance their security posture in line with ISO 27001 standards.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Creative Network's have in place a Change Management Process that follows the ISO 20000 Standard. A change is proposed with the Change Manager and then added to the Changes-overview. The change is scheduled to be executed and a roll back plan is created (if necessary). Rollback is actioned immediately upon confirmation as per following the rollback matrix, resources are freed and announcements are published. Periodically, the overview of archived changes is checked.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Creative Network's have a Vulnerability Management process that implements the following: Receives information about zero day threats from the National Cyber Security Center; subscribe to newsletters from vendors and used products, in contact with special interest groups; Technical vulnerabilities are handled either using the Incident management process or the Change management process; Patches are tested following the Installation of software on operational systems.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: All devices have a monitoring agent on them which can identify potential issues and report back to our service desk. If an issue is identified we have an internal 4 hour SLA to ensure remedial actions are carried asap, the seriousness of an incident will be assessed on discovery so that any priority issues can be responded to quickly.
• Incident management type: Supplier-defined controls
• Incident management approach: Fully developed Business Continuity and Disaster Recovery management process developed in line with ISO 22301. Creative Network's have a pre-defined Incident Management Process in place where by an incident is reported with the Incident Manager and then added to the Incidents-overview. After which, relevant log files (from all systems affected) and evidence is gathered. The incident is corrected by implementing a patch, temporary fix or workaround. It is determine whether future occurrences of the incident can be prevented, e.g. by modifying/strengthening one or more controls. Periodically, the overview of archived incidents is checked for apparent trends and effectivity of corrections.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Wellbeing

  Fighting climate change

  PaperCut promotes sustainability by reducing paper waste and encouraging responsible printing practices. By tracking and controlling print usage, PaperCut helps organisations minimise their environmental footprint and contribute to carbon emission reductions.

  Wellbeing

  PaperCut enhances workplace wellbeing by streamlining printing processes, reducing frustration associated with print-related issues, and enabling remote printing capabilities. By simplifying printing workflows and promoting efficiency, PaperCut contributes to a healthier work environment and reduces stress for users.

Pricing

• Price: £312.00 to £897.00 a transaction
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at aj@creative-n.com. Tell them what format you need. It will help if you say what assistive technology you use.