OPUS BUSINESS SYSTEMS LIMITED

8x8 Contact Centre as a Service (CCaaS)

8x8 unifies Contact Centre and Unified Communications to optimise productivity through omnichannel routing, AI, self-service and Microsoft Teams integration. WFM tools, queue management, live dashboards, and alerts empower supervisors, while comprehensive analytics, UK data residency, government security standards and a resilient architecture strengthen compliance and service performance across departments.

Features

• Omnichannel and skills-based routing, AI-powered call summaries and wrap-up codes.
• Native chatbots across voice and digital channels, seamless agent hand-off.
• Microsoft‑certified contact centre with open APIs, Teams, and turnkey integrations.
• Organisation-wide reporting, native call journey and speech analytics.
• Native QM, WFM, Speech Analytics, and Call Recording.
• Individual and mass two-way messaging via SMS, WhatsApp and email.
• Customisable Real-Time Dashboards, Historical Reporting, Supervisor Workspace.
• 99.999% uptime SLA, resilient, redundant architecture, UK data residency.
• Customisable dashboards, Analytics, Alerts, Queue and Workflow Management, device agnostic.

Benefits

• Increase accessibility and response times with omnichannel and skills-based routing.
• Reduce cost to serve with AI-powered voice and digital self-service.
• Drive performance using real‑time and historical insight.
• Improve interdepartmental resolution with a unified UC and CC Platform.
• Raise CSATs, compliance accuracy, and agent productivity with WFO tools.
• Gain faster feedback with automated surveys and AI-powered interactions.
• Personalise interactions with turnkey integrations and interactive outbound campaigns.
• Increase efficiency with AI-powered call summaries, wrap-up codes and automation.
• Support regulatory compliance and audit readiness, with UK government certifications.
• UK-based ITIL project managers for design, implementation, and testing.

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bid@opustech.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

976095852641230

Contact

Jenny Critchfield
02085457121
bid@opustech.co.uk

About your service

• Service categories:

  Applications

  Customer relationship management

  • Customer service
  • Contact centre
• Multi cloud support: Yes

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: 8x8 CX is intended as a complete, single-sourced cloud communications platform, but can also be used to extend existing communications services and integrate with third-party applications, including CRM systems and its CPaaS capabilities for proactive outreach services.
• Cloud deployment model: Public cloud
• Service constraints: The services delivered via the 8x8 CX platform are designed for scalability, reliability, security, global reach, and sustainability. This includes a 99.999% financially-backed SLA for end-to-end services availability. Successful implementation, operation, and ongoing management require adherence to technical prerequisites, especially regarding local network connectivity and compliance with voice over IP regulations and carrier interconnection. Planned maintenance by 8x8 is performed without disrupting customer operations. Customer-facing aspects, such as portals and user interfaces, are upgraded at the convenience of the customer, while non-facing elements are upgraded seamlessly without interrupting service continuity.
• System requirements:
  • Network interconnection and access (firewall settings)
  • Local network suitability for multimedia traffic (bandwidth, QoS)
  • Data centre network addresses (IP number whitelist)
  • Supported third-party endpoints (e.g. desk phones)
  • User device hardware prerequisites for 8x8 applications
  • Browser prerequisites for user, supervisor and admin portals
  • Headset recommended for agent audio quality and comfort

User support

• Email or online ticketing support: Yes
• Support response times: Alongside 24/7 telephone assistance, we provide convenient email support. During core hours (08:30–17:30, Monday–Friday, excluding bank holidays), buyers can report issues to customerservice@opustech.co.uk. On receipt, our Operations Service Desk logs the ticket in our Incident Management System, assigns priority, and sends an automated confirmation with your reference and details. From there, a technician begins triage and investigation, escalating seamlessly through first to fourth line if required. For critical P1 incidents outside core hours, we only accept phone calls so we can engage immediately. Responses adhere strictly to your contracted SLAs and performance targets.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: EN 301 549
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Yes
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: EN 301 549
• Web chat accessibility testing: Opus is currently running formal assistive‑technology user testing on our Service Desk online chat, the platform has been designed with accessibility in mind. Features such as browser‑based access, clear navigation, and compatibility with standard assistive tools (including screen readers and keyboard‑only navigation) support inclusive use. We continually review accessibility requirements and are committed to engaging assistive‑technology users in future testing cycles to further enhance usability and ensure a fully accessible support experience.
• Onsite support: Yes, at extra cost
• Support levels: Opus provides a flexible, scalable support model designed to meet the operational needs of organisations of all sizes. Core Business Hours Support (08:30–17:30, Monday–Friday) includes incident reporting via telephone, email, portal, or webchat, with all issues logged and prioritised using a P1–P4 severity framework. For customers requiring higher resilience, 24/7 support is available, ensuring rapid engagement for critical P1 faults and seamless escalation through multi‑level engineering teams.; ; Support can be delivered as Fully Managed or Co‑Managed, with optional services such as monitoring, release and update management, antivirus administration, supplier coordination, and change control. Pricing is fully tailored and based on the number of users and the level of cover required, allowing organisations to select an appropriate package without over‑committing resources.; ; Every customer benefits from a dedicated Account Director to oversee service delivery and a Solution Architect to ensure technical alignment and design assurance. Service Managers can be added where enhanced governance, regular service reviews, and deeper operational oversight are required. All services are supported by defined SLAs, transparent incident handling, and cloud and telephony expertise to ensure reliable, end‑to‑end performance for business‑critical communications.
• Support available to third parties: Yes
• AI chatbot: Yes

Onboarding and offboarding

• Getting started: Upon signing the contract, services are provisioned, an account created, and your administrator will be provided with access instructions and credentials. Our Project Services teams will collaborate with you to facilitate the adoption of our service, providing guidance and training for setup, configuration, and efficient use. They adhere to PMI methodology and PRINCE2 principles, ensuring a structured approach from contract signing to transition to our Support teams. The onboarding process, guided by the Project Services team, implements project lifecycle processes and governance throughout.; ; Project stages include:; 1. Project kick-off: Introducing the team, explaining the process, and setting deliverables and timelines.; 2. Solution design (discovery): Assessing network, collecting user profiles, call flow details, and other requirements, including number porting prep.; 3. System configuration and admin training: Configuring the system, providing admin training, and activating phones.; 4. System test and user training: Testing and providing training materials for end-users.; 5. Go-Live: Making the system operational by forwarding calls.; 6. Number porting: Transferring current numbers to our system.; 7. BCD sign-off: Officially approving the Build Capture Document.; 8. Transition to support: Ensuring smooth operations post-implementation, with ongoing support as outlined in our agreement.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Data within 8x8 systems is automatically deleted within 24 hours of the contract's expiration. Customers must utilise the built-in product features or APIs to export necessary data elements before contract expiry to prevent data loss. Failure to do so renders the data irretrievable. Additional fees apply if data retrieval is requested beyond contract termination.; ; For Contact Centres:; - VCC CRM Data: Customers utilise the 8x8 Case and Contact Management API for email attachments.; - VCC Analytics: Customers access and download reports.; - Quality Management/Speech Analytics: Customers are responsible for downloading reports and related data.; - Call Recordings: Accessible via VCCs SFTP server.; ; For Back Office:; - Numbers Report: Admins generate PBX number lists.; - User Report: Admins create user reports for service setup.; - Device Report: Customers generate usage and assignment reports.; - Sites and Site Addresses: Admins access setup and physical address details.; - Call Recordings: Admins access current and archived call recordings.; - Work Groups: Admins view configurations, with detailed reports available on request.; - Auto-Attendants: Admins access lists of numbers and assignments.; - Contact Directory: Admins generate .csv format contacts reports.; - Analytics for 8x8 Work: Users with appropriate licences generate and download CDR records.
• End-of-contract process: Opus recognises that every partnership may eventually conclude, and we ensure this phase is managed with the same professionalism as all others. Our Exit Management Plan is designed to deliver a smooth, transparent transition that protects both parties—financially, operationally, and reputationally—while maintaining service continuity.; ; We will work closely with Buyers to minimise disruption and coordinate a seamless handover. Opus maintains an up-to-date inventory of communication assets and service levels, enabling us to create a tailored exit plan covering phased activities, resource allocation, and responsibilities.; ; A dedicated Exit Transition Manager from our Professional Services team will oversee the process, coordinating with the Buyer, suppliers, and internal teams, providing consistent updates through to full contract closure.; ; The exit plan will define roles and responsibilities, maintain ongoing service until cessation, outline post‑cessation support, detail work‑in‑progress, manage asset return, and ensure full documentation and data transfer. It will also cover phased decommissioning, risk and issue management, knowledge transfer, and regular progress reporting.; ; By following this structured approach, Opus ensures minimal disruption, clear communication, and a well‑managed, professional conclusion to our partnership.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: We provide onboarding and offboarding documentation through its online support resources and developer documentation. Most guidance materials are delivered in web-based (HTML) format, enabling users to access content using standard browser accessibility features such as keyboard navigation, browser zoom and screen magnification, and screen reader support (depending on the user’s device and configuration). Supplementary reference materials may also be provided as downloadable files.; ; Onboarding documentation includes guidance for service setup and configuration, administration tasks, and end-user enablement. Offboarding documentation includes guidance on data export and steps to support service decommissioning and transition activities.; ; We aim to present documentation in a clear and consistent structure using headings, labelled sections and step-by-step instructions to support readability and usability for all users, including those using assistive technologies. Where customers identify accessibility barriers or require content in an alternative format, we can provide support via standard support channels and will consider feedback as part of ongoing documentation improvement.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • MacOS
  • Windows
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: There are no differences in features between 8x8 Work Desktop and 8x8 Work Mobile.
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: 8x8’s application features two primary browser-based interfaces for service and administration. The Admin Console empowers customers to manage PBX features like users, hunt groups, and auto attendants. Configuration Manager serves as the platform for administering Contact Centre elements, including call flows, agent skills, omnichannel settings, and service levels.
• Accessibility standards: None or don’t know
• Description of accessibility: 8x8 is committed to improving accessibility across its services. The platform works in standard web browsers and supports common operating system accessibility features such as keyboard navigation, browser zoom and screen magnification. Users may also use assistive technologies, including screen readers, depending on device and browser configuration.; ; The interface is not yet fully WCAG compliant, and some administrative workflows may require mouse interaction or present inconsistent screen‑reader behaviour. Where accessibility barriers occur, 8x8 provides guidance and support to help customers complete required tasks and works with organisations to understand needs and prioritise improvements.
• Accessibility testing: 8x8 incorporates accessibility considerations into its product development and validation activities. Testing includes functional checks of keyboard operability, browser zoom and scaling behaviour, and compatibility considerations for assistive technologies within common browser and operating system environments.; ; 8x8 also reviews accessibility-related feedback and reported usability barriers as part of ongoing service improvement. Where issues are identified, 8x8 investigates the root cause and uses findings to inform remediation and future enhancements.; ; While 8x8 has not completed formal usability testing of the service interface with end users who rely on assistive technology as part of a certified accessibility conformance programme, 8x8 can engage with customers to understand specific assistive technology requirements (for example, screen reader and browser combinations) and support validation of changes where required.
• API: Yes
• What users can and can't do using the API: 8x8 provides API access across its services, including 8x8 Work (UCaaS), 8x8 Meet, 8x8 Contact Centre (CCaaS) and supported integrations (e.g., identity providers and CRM systems). APIs enable customers and partners to integrate voice, messaging, meetings and contact centre capabilities into business applications and workflows. APIs are available via the 8x8 Developer Portal.
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: 8x8’s CX solution is highly adaptable to meet the specific needs of each customer. For example, individual requirements for Contact Centre operations - such as routing voice, chat, email, digital bot, or voice bot contacts, defining agent skill levels, determining in-queue treatments for end customers, and configuring real-time and historical reporting - are accommodated seamlessly. ; ; Additionally, customisation extends to integration needs, whether for standard integrations or applications unique to a customer’s business. In Unified Communications (UC), customers can integrate 8x8’s capabilities into platforms such as MS Teams. Each user can have a tailored persona, ensuring their unique UC needs are addressed. For instance, users may opt for call recording or need to participate in hunt groups. Therefore, our solutions is customisable to meet the communications requirements of each customer.

Scaling

• Independence of resources: 8x8's cloud-based communication services offer unparalleled scalability, anticipating resource needs for deployment and growth. The technology scales horizontally,

Analytics

• Service usage metrics: Yes
• Metrics types: 8x8 provides detailed usage and performance metrics across voice, video, chat, email, and AI interactions. Customers access real-time and historical data via tools such as 8x8 Analytics, Quality Management, and Work Analytics. Metrics include call volume, duration, agent performance, queue times, customer sentiment, and network quality indicators (MOS, jitter, latency). Customisable reports and dashboards allow users to visualise KPIs and export data in CSV, XLS, or PDF. This empowers administrators and supervisors to monitor service effectiveness, optimise operations, and support compliance.
• Reporting types:
  • Regular reports
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: No

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: 8x8

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Physical access control, complying with SSAE-18 / ISAE 3402
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure

Data importing and exporting

• Data export approach: 8x8's Analytics applications enable users to export data in CSV, XLS, or PDF formats directly from our native interfaces. Additionally, 8x8 offers APIs that allow querying databases to retrieve reporting data.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • XLS
  • PDF
• Data import formats: Other

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • Other
• Other protection between networks: There are no network-network connections. All data traversing between the networks terminates on 8x8 provided applications and is protected in transit by TLS1.2 Any UI (other than 8x8's public web pages) or API endpoint accessed by customers requires authentication and authorisation.
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: 8x8 strive to maintain continuous 24x7 service availability and provide a Service Level Agreement (SLA) that covers system uptime and call quality. 8x8 delivers a consistent, reliable end‑user experience through a highly resilient architecture supported by a platform‑wide 99.999% uptime SLA. All service availability calculations and determinations are based on 8x8’s operational records and monitoring data.; ; We make commercially reasonable efforts to respond promptly to Unplanned Service Interruptions reported through any 8x8 Customer Support channel, operating on a 24x7 basis. Our support processes are designed to minimise disruption, restore service quickly and communicate effectively with customers throughout any incident.; ; The 8x8 platform is built to ensure high availability, stability and performance across all communication services, enabling customers to depend on the solution for mission‑critical operations. Our commitment to reliability is reinforced by continuous system monitoring, proactive maintenance and robust failover capabilities within the 8x8 cloud environment.
• Approach to resilience: Available on request.
• Outage reporting: During an outage, Opus ensures customers receive clear, timely, and proactive communication to maintain confidence and minimise disruption. As soon as an incident is detected or reported, customers receive an automatic email acknowledgement confirming that the issue has been logged. This notification includes the assigned severity level and the corresponding SLA response thresholds, ensuring users understand the urgency and expected handling of the outage.; ; Throughout the investigation, Opus technicians provide regular progress updates, keeping customers informed of diagnostic findings, any identified root causes, and the steps being taken to restore service. This continuous communication ensures transparency and helps customers plan around the disruption.; ; Customers can also track the live status of their outage via the Opus Customer Portal, which displays real‑time incident information, current severity, timers, and any updates posted by the support team. This self‑service visibility means users are never left waiting for manual updates and can access the latest details whenever needed.; Together, these communication channels—automated notifications, technician updates, and real‑time portal visibility—ensure that Opus keeps customers fully informed throughout every outage, supporting effective service management and maintaining trust.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: 8x8 enforces strong access controls ensuring that all staff have unique user IDs with strong passwords following the latest NIST guidelines. Multi-Factor Authentication is enforced for all access utilizing a well know SSO provider. All 8x8 employee access is logged, together with IPs, and is monitored by both IT and Security Information and Event Management (SIEM) teams.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: FISMA/NIST, SOC2, HIPAA, HITRUST, ISO27001, ISO 27017, ISO 27018, ISO9001 + ISO 14001 in the UK, CPNI, UK Govt Cyber Essentials, PCI-DSS SAQ D.
• Information security policies and processes: 8x8 adhere to a comprehensive set of policies, standards, and procedures that are in line with the NIST framework. The Chief Information Security Officer (CISO) and their team are responsible for establishing security policies and standards. The Product group, led by Chief Product Officer (CPO), is tasked with executing these policies, developing associated processes, and implementing necessary systems. This group oversees product, project, engineering, operations, and quality assurance teams.; ; The 8x8 security team conduct a formal review annually of all 8x8 security policies. Reviewers of the policies include the security team, subject matter experts, and the 8x8 executive staff. The goal of these reviews is to determine the accuracy and relevance of each security policy and to align on what updates are needed, if any.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Changes to an IT environment are the biggest cause of future incidents or service degredation. 8x8's detailed Change Management process assesses the risk of changes and ensures a forward schedule of change is published to the service desk to ensure changes are communicated and carried out successfully. All changes that carry a risk are fully agreed and approved by the relevant manager before being considered for implementation. For customer specific projects, 8x8 implements a change control process which ensures that each change proposed during a project is properly defined, considered and approved before implementation. This ensures services are not disrupted.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: The vulnerability management program is owned by the 8x8 CISO and operated by the Security Operations team. Vulnerabilities identified internally, via the 8x8 bounty program, or via responsible disclosure, have tickets created which are prioritised based on criticality. DAST and SAST tools are used by the internal team.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: 8x8 employs monitoring systems used by Security Information and Event Management (SIEM), Network Operations Centre (NOC) and engineering teams to manage services. Monitoring spans low-level device events and application logs, providing performance and anonymised usage data. Security controls, including firewalls, intrusion detection systems (IDS) and identity management (IDM), feed into the global SIEM to detect unusual activity and security issues. Logs and events feed into redundant service performance monitoring systems that track network, storage and processing health. Engineering teams use AI/ML predictive thresholds to monitor 1,000 microservices and report to senior management to address concerns and prevent future issues.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: Opus operates a predefined incident process with automatic logging, severity assignment, and SLA‑driven response thresholds. Common events are handled through standardised workflows in the Incident Management System (IMS). Users report incidents via email (auto‑converted to P4), by phone—bypassing auto‑attendants for rapid logging—or through the Opus Customer Portal, which also provides real‑time status visibility. Incidents are monitored on wallboards, with Level 1–2 cases triggering immediate alerts and escalation to senior managers. Incident reports and acknowledgements are automatically issued by email, with full tracking available through the portal.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: We can undertake to provide a structured and controlled formal Proof of Concept (PoC). This would be on a trial basis, which would require further scope, measurement criteria and consideration of potential cost implications to be agreed.
• Link to free trial: N/A

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Approachable Certification
• ISO/IEC 27001 accreditation date: Tuesday 27 July 2027
• What the ISO/IEC 27001 doesn’t cover: Everything is covered
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: Approachable Certification
• ISO 9001 accreditation date: Friday 1 December 2023
• What the ISO 9001 doesn’t cover: Everything is covered
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber Essentials Alternative: None of the criteria
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: De7de48a-322f-4b14-b4ee-6069f39992ee
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Plans for positive actions with community groups.

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bid@opustech.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.