Xpertex

Palo Alto Cortex XDR

Cortex XDR is the world’s first detection and response app that natively integrates network, endpoint and cloud data to stop sophisticated attacks. Leveraging advanced AI / ML driven techniques, Cortex XDR unifies prevention, detection, investigation, and response in one platform for unrivaled security and operational efficiency.

Features

• Detection and response app integrates network, endpoint and cloud data.
• Unified prevention, detection, investigation, and response in one platform
• Replaces traditional antivirus with advanced AI driven multi-method prevention
• Pre-emptive inspection of unknown executables and files
• Assists organisations in meeting various compliance standards
• Patch and protect End of Support operating systems
• Local analysis via machine learning, continual protection in offline environments
• Behaviour-Based Ransomware Protection
• Support for Windows, MacOS, Linux, Android, iOS and VDI workloads

Benefits

• Prevent cyber breaches by identifying/blocking zero-day threats
• Protects and enables users to conduct daily activities without concern
• Automates prevention without manual intervention
• Reduces cost and complexity by replacing legacy antivirus platforms
• Exploit prevention works to prevent known and zero-day exploits
• Cost effective service supporting all environments (small or large)
• Flexible policy-based file access for different user group requirements
• Behavioural Threat Protection detects and stops attack activity
• Detailed malware analysis and reporting
• Available integrations with the Next-Generation Firewall and other services

£125 a user

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at louise.carter@xpertex.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

976586206673467

Contact

Louise Carter
08450341412
louise.carter@xpertex.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: A minimum of 200 endpoints is required.; A supported operating system is required.
• System requirements:
  • Supported devices - laptops, desktops, mobile devices, IoT devices.
  • Compatible Operating Systems - Windows, macOS, Linux, iOS, and Android.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: 24x7x365 Support; Priority 1 (Critical) - < 1 Hour ; Priority 2 (High) - 2 Hours; Priority 3 (Medium) - 4 Hours; Priority 4 (Low) - 8 Business Hours; Support Service Level Agreements (SLA) are identical for Monday to Friday and Weekends/Public Holidays
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), 7 days a week
• Web chat support accessibility standard: WCAG 2.1 A
• Web chat accessibility testing: The opportunity for us to work with assittive technology users has not yet arisen.
• Onsite support: Yes, at extra cost
• Support levels: All Cortex products from Palo Alto Networks come with a standard support offering included which entitles the customer to 24x7x365 email and telephone support.; Other 'enhanced support' options exist inclusive of premium customer success support and provision of dedicated engineers for short or long term engagements - all such options can be negotiated and applied as required .
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: As a customer or partner of Palo Alto Networks, provision to our online training platform (Beacon - https://beacon.paloaltonetworks.com/student/catalog) is made available. Which enables customers and partners to learn at their own pace and only invest in classroom training either when they are ready or if they need to at all. ; Palo Alto Networks offers on-site training (EDU-210, EDU-214, EDU-220, EDU-330, and more) and online training (EDU-110, EDU-114, EDU-120, etc.).; In addition, publicly accessible user-documentation which details everything from initial setup through to ongoing maintenance & usage and how to use the API.; Professional Services are also available in the form of "Quickstart" packages to rapidly onboard organisations.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Cloud data that Palo Alto Networks hold on an organisation/tenant can be exported and deleted by contacting Palo Alto Networks support. If no contact is made data will automatically be purged after 90 days post cessation of the contract(s).
• End-of-contract process: At the end of the contract, if the organisation chooses not to renew and continue with the service all data pertaining to the organisation is deleted. If the organisation chooses to renew then the service continues as normal. 90-days prior to the contract expiration date an initial reminder email is sent, followed up by gradually increasing reminders until the date of expiration.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Architectural differences between platforms create natural functional differences for applications generally, with Cortex XDR being no different. Handheld platforms such as iOS and Android ar more limited in overall functionality than a Desktop OS so therefore a more limited service is provided and required.
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: Cortex XDR provides an easy-to-use interface that you can access from the hub. By default, Cortex XDR displays the Predefined Dashboards when you log in. If desired, you can change the default dashboard or Build a Custom Dashboard that displays when you log in.
• Accessibility standards: None or don’t know
• Description of accessibility: - Manage Incidents; - Triage Incidents; - Perform Incident Investigations; - Perform Threat Hunting; - Build Reports / Dashboards; - Build data queries; - Monitor Dashboards; - Perform remediations actions; - Manage Endpoint Policies & Profiles
• Accessibility testing: None.
• API: Yes
• What users can and can't do using the API: Get Incidents; Get Extra Incident Data; Update an Incident; Insert CEF Alerts; Insert Parsed Alerts; Isolate Endpoints; Un-isolate Endpoints; Get Endpoints; Get All Endpoints; Scan Endpoints; Cancel Scan Endpoints; Delete Endpoints; Get Policy; Get Device Violations; Get Distribution Version; Create Distributions; Get Distribution Status; Get Distribution URL; Get Audit Management Log; Get Audit Agent Report; Blacklist Files; Whitelist Files; Quarantine Files; Get Quarantine Status; Restore File; Retrieve File
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
• API sandbox or test environment: No
• Customisation available: No

Scaling

• Independence of resources: Palo Alto Networks through an automated process is constantly evaluating and monitoring the load placed upon the application. Each customers instance is unique so there is no risk of shared resources being fully utilised by another organisation. As load increases the service will automatically bring online additional compute resources to accommodate the additional load.

Analytics

• Service usage metrics: Yes
• Metrics types: - Disk; - Memory; - Network; - Number of active instances; - Other – Asset details, compliance, policy violations; - Agent Installations; - VPN Usage
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Palo Alto Networks

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: In-house
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
  • Other
• Other data at rest protection approach: Service are supplied from Google and Amazon Data centers (further information to follow); Google Security statement; https://cloud.google.com/security/overview/ ; https://cloud.google.com/security/; ; AWS Security Statement; https://aws.amazon.com/compliance/data-center/controls/ ; https://d1.awsstatic.com/whitepapers/aws-security-whitepaper; https://aws.amazon.com/compliance/data-center/data-centers/; ; All logs are stored in the Cortex data lake, user activity is monitored and stored in the Cortex data lake for the agreed retention period.
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Data can be extracted in a number of ways including via the extract of data in reports being extracted as CSV files.; In addition, there is a more formalised and enterprise capability available which involves the forwarding of alerts our of Cortex XDR. You can save your ingested, parsed data in an external location by exporting your event logs to a temporary storage bucket on Google Cloud Platform (GCP), from where you can download them for up to 7 days.
• Data export formats:
  • CSV
  • ODF
  • Other
• Other data export formats: JSON
• Data import formats:
  • CSV
  • ODF
  • Other
• Other data import formats: JSON

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • Other
• Other protection between networks: Palo Alto Networks uses a proprietary encryption layer for API calls, telemetry and update services.
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
• Other protection within supplier network: Palo Alto Networks uses a proprietary encryption layer for API calls, telemetry and update services.

Availability and resilience

• Guaranteed availability: Palo Alto Networks commits to using commercially reasonable efforts to make the Cortex XDR service available 24 hours a day, 7 days a week (excluding downtime resulting from any planned outage wherein Palo Alto Networks had provided prior notice; or any emergency outage making it impracticable for Palo Alto Networks to issue advance notice). Palo Alto Networks commits to achieving uptime availability of 99.9 percent, measured over the calendar month.
• Approach to resilience: Palo Alto Networks delivers the Cortex XDR service utilising public cloud providers Amazon Web Services and Google Compute Platform. Within each of these providers the use of “availability zones” (AZ) to ensure geo and service redundancy and resiliency within a region (e.g. United Kingdom) and at a regional level with traffic being able to be steered to another region/availability zone/location should an incident occur.
• Outage reporting: A public dashboard available at status.paloaltonetworks.com and via email alerting

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Username or password
  • Other
• Other user authentication: Users authenticate to the service at organisation.traps.paloaltonetworks.com or apps.paloaltonetworks.com using a username and password combination and multifactor authentication (if configured). API access is controlled via key/token system.
• Access restrictions in management interfaces and support channels: Restrictions can be implemented by restricting IP addresses able to access the management interface(s). In addition a role-based access control (RBAC) system is in place to further restrict users to user definable configuration views and modes.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Certified by PECB MS, Canada.
• ISO/IEC 27001 accreditation date: 22/08/2023
• What the ISO/IEC 27001 doesn’t cover: Certifiction downloadable from https://www.paloaltonetworks.com/content/dam/pan/en_US/assets/pdf/legal/technical-certifications/iso-27001.pdf
• ISO 28000:2007 certification: No
• CSA STAR certification: Yes
• CSA STAR accreditation date: 16/07/2020
• CSA STAR certification level: Level 1: CSA STAR Self-Assessment
• What the CSA STAR doesn’t cover: None
• PCI certification: Yes
• Who accredited the PCI DSS certification: See below
• PCI DSS accreditation date: See below
• What the PCI DSS doesn’t cover: Information available on request. https://panservicedesk.service-now.com/esp?id=contract_request&sys_id=f53d00d61b01ac506b7d0e1dcd4bcb45
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications:
  • NCSC Foundation Grade Certification
  • SOC2
  • FedRAMP
  • Common Criteria
  • FIPS 140-2
  • Telecom Security Act Code of Practice

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: Cyber Essentials +; SOC2; ISO 27001; ISO 27017; ISO 27018; ISO 27032; ISO 27701
• Information security policies and processes: Palo Alto Networks has a formal Enterprise Risk Management program, which includes the performance of an annual risk assessment, with periodic updates, as applicable, to identify and assess key risks and their mitigation approaches. The scope of the program encompasses information security risks and product risks. Our security program consists of a risk-based approach that includes administrative, technical and physical safeguards reasonably designed to protect the confidentiality, integrity and availability of customer data. Palo Alto Network's information security program is aligned to ISO 27001/2, and includes key controls from HIPAA, PCI and SOC2.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Both Palo Alto Networks and the end-user organisation are in full control of their relevant and respective change control processes.; Additional details are available upon request.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Applications and software that collect, transmit or display, or process End User Data, Palo Alto Networks conducts an application security assessment review to identify common security vulnerabilities as identified by industry recognized organizations annually or for all major releases, whichever occurs first. The scope of the security assessment will primarily focus on application security, including, but not limited to, a penetration test of the application, as well as a code review.; ; Palo Alto Networks utilizes a qualified third party to conduct the application security assessments. Palo Alto Networks may conduct the security assessment review directly, following industry standard best practices.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: Applications and software that collect, transmit or display, or process End User Data, Palo Alto Networks conducts an application security assessment review to identify common security vulnerabilities as identified by industry recognized organizations annually or for all major releases, whichever occurs first. The scope of the security assessment will primarily focus on application security, including, but not limited to, a penetration test of the application, as well as a code review.; ; Palo Alto Networks utilizes a qualified third party to conduct the application security assessments. Palo Alto Networks may conduct the security assessment review directly, following industry standard best practices.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: This information is available upon request from Palo Alto Networks.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Xpertex is committed to continually improving our environmental performance and monitoring. Xpertex has started the process to gain the following two environmental ISO accreditations:; ; ISO 14001 Environmental Management System; ISO 50001 Energy Management System; This is on top of our existing ISO9001, ISO27001 and Cyber Essentials PLUS accreditations.; ; Critical to our core operation is our IT infrastructure and Data Centre, which house our IT equipment, along with connectivity to our cloud Infrastructure. Xpertex recognises that energy efficient practices, and reducing our carbon footprint, are paramount in achieving our corporate sustainability goals.; ; Xpertex also works with its customers to help them reduce their carbon footprint where appropriate.; ; Full social value statement https://xpertex.com/social-values/

  Tackling economic inequality

  We are committed to equal pay for our workforce. To address our gender pay gap, we have several initiatives in place, to not only attract more talent, but to encourage a more balanced, and rewarding workplace.; ; Working with educational institutions to help attract more women into STEM focused roles.; We have a mentoring programme available for all, to encourage progression into senior roles.; Training is available to cover areas like Equality & Diversity, Unconscious Bias, etc.; We have established a Women’s Working Group who assist in supporting the attraction, retention and promotion of our female talent across the business.; ; Full social value statement https://xpertex.com/social-values/

  Equal opportunity

  Xpertex is committed to developing, supporting and sustaining a diverse workforce. It strives to create a working environment where everyone can to do their job, to the best of their ability, without having to face discrimination, harassment or victimisation. Xpertex avoids unlawful discrimination in all aspects of employment including recruitment, promotion, training opportunities, pay and benefits, discipline and selection for redundancy. Any decisions concerning employment, promotion and training will be based on objective, job-related criteria and merit. Disability and personal/home commitments will not form the basis of employment decisions except where absolutely reasonable and permissible within anti-discrimination law.; ; Xpertex monitors the ethnic, gender, age composition of our existing workforce as well as the number of people with disabilities within these groups and will consider and take any appropriate action to address any problems that may be identified by the monitoring process.; ; Full social value statement https://xpertex.com/social-values/

  Wellbeing

  Xpertex has an Employee Assistance Programme available to all staff which provides access to advice, counselling and support. Workplace mental health is especially important to the company with information and advice issued on a regular basis. We give every employee a day off on their birthday and additional holiday allowances are in place to recognise length of service milestones. We conduct an annual staff survey which provides opportunity for any issues to be raised to the senior management. Processes exist where concerns can be raised without fear of negative consequences for the individual raising the concerns. Flexible working practises developed during the Covid pandemic are in place giving all staff the ability to work from home where possible. We are continuing to provide these flexible working practices post-pandemic. Flexible working hours are encouraged and were invaluable during the pandemic and enabled parents with school age children to home-school their children, and those with responsibilities to the elderly to provide the support they wish to give. Staff are also encouraged to volunteer to continue to volunteer in the community. Xpertex participated in a local initiative to offer IT equipment to under-privileged children in the local community allowing them to conduct their schooling from home. When staff started to return to the office, all sensible precautions have been maintained. A cycle to work and an electric car salary sacrifice scheme are also available to all employees.; ; Full social value statement https://xpertex.com/social-values/

Pricing

• Price: £125 a user
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: A free PoC can be setup when using bespoke Professional Services

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at louise.carter@xpertex.com. Tell them what format you need. It will help if you say what assistive technology you use.