LOGEX HEALTHCARE ANALYTICS LTD

Patient Pathways

LOGEX Patient Pathways is the future of digital healthcare, and a solution for all facets of your patients' digital journey: patient portals, PROMs & PREMs, remote monitoring with wearables, native apps and inpatient bedside engagement and entertainment.

Features

• Provide inpatient entertainment at the bedside
• Provides opportunities for patient outcome and experience data collection
• Insight into patient outcomes using PROMs & PREMs
• Integration with wearable healthtech via smartphone navtie apps
• Integration with EPR / EHR / HIS
• Educate patients on their illness and treatment
• Other bedside functionality (translation services, nurse call, meal choice)

Benefits

• Improve pathway efficiency by ensuring data is captured beforehand
• Patient pathway management (wait-list validation, PIFU discharge)
• Enhanced patient stay experience
• Improving ward efficiencies
• More relevant post operative care, reducing readmission

£10,000 a licence a year

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at purva.sharma@logex.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

976695297745636

Contact

Purva Sharma
07868853761
purva.sharma@logex.com

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
• Service constraints: No service constraints
• System requirements:
  • Internet Browser
  • Internet Connection

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Typical response time is within 72 hours during usual working hours (i.e. Monday to Friday 9am to 5pm). ; For priority calls, the response time is usually within 24 hours.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: We have support available at various levels via online and phone channels, depending on agreed price, e.g. "Bronze" support within working hours (9am to 5pm Mon to Fri), "Silver" with longer hours and quicker response times.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: The app is designed to be fully intuitive, however manuals are available. For professional healthcare teams, we train super users to cascade information to colleagues
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: LOGEX provides a final export of whole data set upon contract termination.
• End-of-contract process: There should be no additional cost, unless customised data exports are needed for the recipient (whether the Trust or a 3rd party), for which LOGEX charges consultancy fees.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The UI for our platform is exclusively scaled for small screen devices
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: For integration purposes, we support current industry standards.
• Accessibility standards: None or don’t know
• Description of accessibility: Any accessible device can access the service requirements.
• Accessibility testing: We follow best practice end-user testing methods. ; For accessibility we follow the native android & ioS functions, and incorporate these functionalities, where possible, into our application.
• API: Yes
• What users can and can't do using the API: We go through a standard market implementation process to set up APIs based on HL7 during the implementation phase.
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Customisation, depending on price and agreements with the client, can be achieved by a combination through working with LOGEX implementation consultants and additionally through turning on/off different functionalities contained within the application.

Scaling

• Independence of resources: This is guaranteed by segmenting available resources on a per-client basis. Due to our of our single tenant setup, LOGEX isolates and dedicates resources for each client environment independently.

Analytics

• Service usage metrics: Yes
• Metrics types: Market standard user statistics (of both patients and healthcare professionals)
• Reporting types: Real-time dashboards

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Users can export their data via default export functionality within the application, or via LOGEX data warehouse APIs in a structured JSON format.
• Data export formats:
  • CSV
  • Other
• Other data export formats: JSON
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

• Guaranteed availability: Every SLA for every client stipulates at the outset the terms and conditions for the availability of service, and due to the dedicated server tenancy this is highly unlikely to happen.
• Approach to resilience: Available on request
• Outage reporting: Email alerts based on agreed distribution lists to named personnel for each client.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Dedicated link (for example VPN)
  • Username or password
  • Other
• Other user authentication: Additional to the ones above, an individually issued QR code in person
• Access restrictions in management interfaces and support channels: We have an ISO 27001 individually certified access control policy, based on personal ability and "need-to-know" access.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI
• ISO/IEC 27001 accreditation date: February 2024
• What the ISO/IEC 27001 doesn’t cover: As defined in LOGEX statement of applicability within our ISO certification
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: We have a ISO 27001 certified management system

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Certified according to ISO27001 requirements
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: ISO27001
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: In line with industry best practices and with ISO 27001.
• Incident management type: Supplier-defined controls
• Incident management approach: In line with industry best practices and with ISO 27001.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Tackling economic inequality

  At LOGEX, we believe in creating opportunities for all members of our community, especially those from disadvantaged backgrounds. We are committed to providing local employment opportunities and supporting individuals who face barriers to entering the workforce. ; ; Also, through our LOGEX Academy, we provide a various number of learning opportunities and mentor programmes to enhance the skills of all employees. We’d like to provide a personal development programme for every level which is inspiring for everyone. ; ; By providing meaningful employment opportunities and supporting the health and wellbeing of our workforce, we are not only improving the lives of individuals but also contributing to the overall prosperity and resilience of our communities.

  Equal opportunity

  At LOGEX, we understand the importance of fostering a diverse and inclusive workplace that reflects the communities we serve. We have implemented several initiatives to increase diversity. ; ; One example of our commitment to diversity is our targeted recruitment efforts. We actively seek out talent from diverse backgrounds by partnering with organisations that are frontrunners in diverse recruitment and using diverse recruitment networks. Additionally, we have created and implemented an in-house unconscious bias training for all our hiring managers to ensure that candidates are evaluated based on their skills and qualifications, rather than unconscious biases. ; ; One of their goals is to challenge hiring managers to recruit boldly, and to make decisions based on potential and character, rather than on boxes ticked. In the past 2 years, we've achieved a significant milestone: we're proud to announce that we've hired as many women as men. Additionally, almost 40% of our employees are women. Both of these numbers are particularly noteworthy in the tech industry, where gender balance remains a challenge. Furthermore, our commitment to diversity extends beyond gender balance. Currently, we boast a workforce representing over 36 nationalities, which we are quite proud of, considering we are a relatively small company with offices in 7 European countries. ; ; Additionally, we provide ongoing diversity and inclusion training for all employees to raise awareness and foster a culture of belonging. Of course we celebrate DE&I Day where we focus on the various backgrounds, viewpoints and contributions of our employees. This day is important to us to create awareness, nurture understanding and advocate inclusivity, but we don't leave it at that. Our DE&I committee is very much engaged and active in driving the annual DE&I agenda based on direct input from our teams.

  Wellbeing

  At LOGEX, our mission is to turn data into better healthcare. Hence, it's needless to say we recognise that the health and wellbeing of our employees are paramount to our success. We have implemented comprehensive programmes and initiatives to support the physical, mental, and emotional well-being of our workforce; ; ; One example of our commitment to employee health is our wellness programme, which offers a range of resources and activities designed to promote healthy lifestyles. This includes access to fitness classes and mental health support services. For example, we work together with mental health and wellbeing support service OpenUp which provides unlimited consultations with online psychologists and masterclasses. ; ; We offer comprehensive healthcare benefits, including access to medical professionals: ; ; 24/7 virtual GP, Expert case management, Mental health support, Health check, Nutrition consultation, Online Fitness programme via our Life Insurance Partner. and preventive absence consultations. ; ; We provide flexible working arrangements and promote work-life balance to reduce stress and prevent burnout. For example, we encourage our employees to work in a hybrid way, as we believe this will contribute significantly to our great place to work ambition. To help our employees in creating the best home office, we provide the necessary company equipment. ; ; In case of inappropriate behaviour, confidential counselors have been appointed. Our confidential counselling team is professionally trained to support employees facing these kinds of issues. ; ; Also, we provide training on health and safety protocols. For example, we’ve a group of Emergency Response Officers who maintain the local regulations and ensure the health and safety of our workforce.

Pricing

• Price: £10,000 a licence a year
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at purva.sharma@logex.com. Tell them what format you need. It will help if you say what assistive technology you use.