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IRIS SOFTWARE LIMITED

IRIS Ed:gen

A feature-rich, cloud-native Management Information System (MIS) for schools and Trusts. Ed:gen boasts an intuitive, modular structure, and the ability to create custom workflows and data stores. Its broad range of features covers all aspects of student information management, and associated activities like teacher cover management and curriculum management.

Features

  • Cloud native, robust, fast and secure
  • Statutory returns – Census, CTF, ATF, Funding, assessment and exams
  • Full Admissions and student application management – customisable online forms
  • Gradebooks for assessment, primary and secondary tracking, import & export
  • Algorithm-driven cover management
  • Apps for staff, parents, and students
  • Rich parental engagement – SMS, App, email, letter, modern messaging
  • Safeguarding, medical and wellbeing manages concerns, build timelines, life events
  • Behaviour, rewards and detentions management
  • Simple, powerful reporting analytics in multiple formats

Benefits

  • Workflow automation greatly reduces manual entry across the system
  • Powerful, customisable reports, analytics and dashboards aid decision making
  • Modern apps reduce workload in contacting parents and carers
  • Customisable system reports, analytics, dashboards save time, aid decision
  • Flexible assessment simplifies entering and calculating progress for schools
  • Common teacher tasks in one click from the wizard bar
  • Admissions tools make data collection from parents simple without paper
  • Custom lists can store any pupil data across the system
  • Manage rewards, conduct and safeguarding from one place
  • Manage large and complex curriculum planning across schools and trusts

Pricing

£1,805.00 a licence a year

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at BidTeam@iris.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

9 7 6 9 8 5 3 5 8 9 5 3 3 2 4

Contact

IRIS SOFTWARE LIMITED Bid Team
Telephone: 0344 225 1525
Email: BidTeam@iris.co.uk

Service scope

Software add-on or extension
No
Cloud deployment model
Private cloud
Service constraints
None
System requirements
Modern browser

User support

Email or online ticketing support
Email or online ticketing
Support response times
Any new ticket is responded to within 10 minutes to confirm the ticket has been created and advising the user of the ticket reference number.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
None or don’t know
How the web chat support is accessible
Web chat is accessible through the web portal. Users can raise tickets and view progress.
Web chat accessibility testing
None
Onsite support
Yes, at extra cost
Support levels
Our support KPIs are: 90% of inbound calls answered within 30 seconds. 88% of tickets resolved within 48 working hours, tickets worked in order of priority. 92% ticket satisfaction.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Each new customer has direct access to a project manager who glues the process together. We collect data from the old MIS system and help the school or trust to clean and verify the information before importing it to the new system. We then help to verify that it has imported basics properly before moving forward with other imports of all other data. Our tools are some of the most developed and can import any data from an old system. During the iomprot process, in person or virtual training will be taking place, carefully planned with the school or trust to get the best out of the time. We also work with key stakeholders to manage the configuration and customisation of Ed:gen. Once the training is completed, we will run all final imports of attendance data and move to go live. This period, known as hypercare, is carefully supported by our project, support and product teams to ensure it goes well.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
Data can be provided in a number of formats including as a spreadsheet or via a data share.
End-of-contract process
If a contract is not renewed, data will be offered to the customer in a suitable format. Access to the service will be removed and data will be destroyed securely in line with industry practice and our own policies.

Using the service

Web browser interface
Yes
Supported browsers
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
In app experience is designed to work quickly and efficiently for teachers, students, parents and for report writing. The teacher app contains basic day to day features such as taking a register and adding assessment results, for example.
Service interface
Yes
User support accessibility
WCAG 2.1 A
Description of service interface
The service is accessed via a web browser and is fully cloud hosted and cloud native, it is a clean and thoughfully designed modern interface.
Accessibility standards
WCAG 2.1 A
Accessibility testing
The service is accessible via standard screen reader tools, supports text to speech and zooming functionality in the browser and can be visually customised to suit the needs of individual users.
API
Yes
What users can and can't do using the API
The APIs for Ed:gen are extremely comprehensive and can be used to connect to other 3rd party services, send and receive updates to hundreds of fields in the main system. There is a read and write RESTful API and a batch API
API documentation
Yes
API documentation formats
Open API (also known as Swagger)
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
Ed:gen is incredibly customisable - all modules can be renamed, terminology can be completely changed system wide to reflect school or trust standards. Modules can be shown or hidden for groups of users, and restricted in functionality with ease for different types of user. School visual customisations such as logos can be added to the system and reporting. Curriculum, behaviours, rewards, safeguarding types etc are all completely customisable, but have standards preloaded for ease. Custom data can be stored in most areas of the system and our pupil registers module further allows custom data to be stored and used system wide. User based customisations such as setting up own favourites, arranging the UI to suit are all possible for every user. Admissions can be set up to collect any data the school or trust needs to, fully branded with school logos etc and finishing in the main database with no paper intervention needed. All other apps and portals are similarly customisable to suit.

Scaling

Independence of resources
Our service has been uniquely designed so that each instance is unaffected by adjacent services, within the platform, we have carefully built the service to scale in terms of user numbers without slowness, even at busy times of the day when tens or even hundreds of users may be logged in to one system.

Analytics

Service usage metrics
Yes
Metrics types
On request we can provide a range of metrics including server logs, uptime statistics, page load times, login times, processing times, backup times etc.
Reporting types
  • API access
  • Regular reports
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
None

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
No
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least every 6 months
Penetration testing approach
In-house
Protecting data at rest
Physical access control, complying with SSAE-16 / ISAE 3402
Data sanitisation process
Yes
Data sanitisation type
Explicit overwriting of storage before reallocation
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Export is available via dedicated data share, or in the app in common formats such as CSV, XLS
Data export formats
  • CSV
  • Other
Other data export formats
  • XLS
  • JSON
  • PDF
  • HTML
Data import formats
  • CSV
  • Other
Other data import formats
XLS

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
99.9%
Approach to resilience
Since 2005, our live service has had no downtime for any hosted customer. The service is designed in such a way to drastically minimise the potential for downtime, from the way we transparently apply updates without taking the service down, right through the redundancy that is built-in and our own custom service monitoring apps built in-house.
Outage reporting
Through our status page.

Identity and authentication

User authentication needed
Yes
User authentication
2-factor authentication
Access restrictions in management interfaces and support channels
N/A
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
BSI
ISO/IEC 27001 accreditation date
13/10/2021
What the ISO/IEC 27001 doesn’t cover
N/A
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
IRIS has a full suite of policies and procedures, including but not limited to:
IRIS Group Data Protection Policy
IRIS Information Security and Acceptable Use Policies Summary
IRIS Data classification and handling policy
Personal data incidents reporting procedure
Engineering Personal Data Breach Policy

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
In line with in-house procedures.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
N/A
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
N/A
Incident management type
Supplier-defined controls
Incident management approach
IRIS operates using a full suite of policies and procedures - including, but not limited to:
IRIS Group Data Protection Policy
IRIS Information Security and Acceptable Use Policies Summary
IRIS Data classification and handling policy
Personal data incidents reporting procedure
Engineering Personal Data Breach Policy

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Social Value

Social Value

Social Value

  • Equal opportunity
  • Wellbeing

Equal opportunity

We are committed to ensuring equal opportunities at IRIS. Our CEO, Elona Mortimer-Zhika, celebrates diversity in our workplace and expect the culture and environment of IRIS to be based on mutual respect and free from discrimination. We are committed to delivering a competitive and fair employment environment. We put equality, diversity, and inclusion at the forefront of our decisions, monitor progress, take action to continually improve, and be transparent with our findings. We have a zero-tolerance approach to discrimination based on protected characteristics and any allegations of discrimination will be dealt with in line with our Disciplinary policies. We have several wellbeing groups, including Unique which provides support for physical or mental health conditions or neurodivergent people. We provide a variety of training schemes to all employees, regardless of any protected characteristic, and encourage progression through our organisation.

We are passionate about gender equality and are committed to building a diverse workforce. We have continued to invest in our range of programmes to support gender equality and support the women of IRIS so they can reach their full potential. These initiatives ensure that we continue to focus on making IRIS a great place to work, enable our people to flourish, improving gender pay equality and providing equal opportunity for all. IRIS Groups championing of women in leadership has been recognised as a Great Place to Work for Women. The executive team comprises of three female leaders and 11 male leaders.
Our Modern Slavery Policy sets out the ways in which we identify and manage the risks of modern slavery as a business, including risk assessment, risk mitigation and staff training. IRIS reviews all material suppliers and assesses whether any risks of slavery or human trafficking arise.

Wellbeing

We are committed to engaging, supporting and empowering our workforce. We create an environment where they feel part of a team; from regular global company updates to social evenings and charity events. We’re a UK Best Workplaces™ for Wellbeing. We have over 40 Mental Health First Aiders, have a weekly workplace support group and offer a free Employee Assistance Programme and bereavement counselling. We have several wellbeing groups and celebrate diversity. We offer colleagues a cycle scheme, private medical insurance and reduced gym memberships. We hold company fitness challenges and provide free fitness sessions. We’re proud to be a Real Living Wage employer, provide UK cost of living support, offer a tech and car scheme and give access to money coaches, workplace ISAs and pension, life assurance and critical illness cover. We seek our employees feedback on benefits that matter to them.
We give our employees three ‘Giving Back’ days a year on top of their annual holiday entitlement to support local community and national charitable cause. Employees are encouraged to actively give their time and skills to fundraise for a charity of their choice and volunteer on community projects, including being a school governor, charity trustee, reading with school children through the Benchmark scheme, mentoring in schools and running money management courses, both externally in conjunction with charities and schools, as well as internally with IRIS employees.

Pricing

Price
£1,805.00 a licence a year
Discount for educational organisations
Yes
Free trial available
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at BidTeam@iris.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.