Bulb Tech Group

AudioCodes Meeting Insights Essentials and Pro

Meeting Insights AI is a certified Microsoft Teams solution,
It provides video and audio recording along with full transcription and summary of action points all retained within the buyers Azure environment and the ability to share both internally and externally

Features

• Teams Audio Recording
• Teams Video recording
• Full AI transcription
• Summary of actions points
• Online Administration tool for easy management and access to support/reporting
• Hosted with buyers Azure environment

Benefits

• Centralize all the knowledge shared across every meeting
• Managed deployment with highly credentialed, dedicated Microsoft Voice experts
• easy user acceptance due to familiarity of Teams Application
• Pinpoint key moments filtering by speaker, slide, or bookmark
• Share crucial insights with your colleagues not in the meeting

£6 to £10 a licence a month

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at garath.williams@bulbtechgroup.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

977433307035610

Contact

Garath Williams
+443338882222
garath.williams@bulbtechgroup.com

Service scope

• Software add-on or extension: Yes
• What software services is the service an extension to: Microsoft Teams
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Hybrid cloud
• Service constraints: There are no service constraints to be aware of
• System requirements:
  • A Teams Telephony License
  • Microsoft License
  • Microsoft enabled phone - if required
  • IOS or Android phone or tablet
  • PC or Laptop with windows on

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Within 4 working hours to a P1 ticket Monday to Friday ; ; all other tickets within 8 working hours Monday to Friday ; ; 24 x 7 support is available at an additional cost
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AAA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Standard support 8am to 6pm Monday to Friday Included in the license fee ; ; 24 x 7 support has additional cost of £500 per month
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Bulb Technology implementation approach is pragmatic yet controlled. Our team is highly accredited and uses Agile and Prince2 methodologies in our approach. ; Upon contract award, Bulb will assign a dedicated project team to understand your requirements and put together a plan for transition. This typically goes through the following phases:; ; Design and Planning - our MS Voice experts will configure a solution tailored to the needs of your business and help plan end-user device requirements.; ; Number Management - manage the successful porting of existing numbers.; ; Implementation - We’ll configure your Microsoft 365 tenant, set up auto attendants and call queues, connect users to Bulbs global voice network, and provide train the trainer sessions.; ; Our team is well-versed in the cultural impact a change in communications platforms can have within an organization, and we will run an Adoption and Change Management workshop with the aim of ensuring an impeccable transition.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Included within the contract 30 days notice is required to terminate at the end of the contract If any data is stored by Bulb and needs transferring to customer or another provider there will be professional service costs of £350 per day
• End-of-contract process: Bulb will use the same methodologies as in our implementation to ensure a smooth exit transition. We are happy to coordinate with any third parties and stakeholders involved to achieve a successful transition.; ; Bulb will help develop an exit plan that ensures a smooth transition that will be dedicated to continuing the same service excellence through the end of the contract, retention of Project Delivery Team resources, and Protection and Maintenance of security and related risks.; ; The exit plan will include but is not limited to:; ; -Process for how data will be obtained/provided; -A detailed plan that includes resource allocation; -Exit management governance policies

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The Microsoft Teams App works the same way on mobile and laptop mobile has a reduced screen size
• Service interface: No
• User support accessibility: WCAG 2.1 AAA
• API: Yes
• What users can and can't do using the API: The solution works with open API's so can integrate into most systems with this method including but limited to ITSM solutions
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
• API sandbox or test environment: No
• Customisation available: No

Scaling

• Independence of resources: The voice network dynamically increases with demand based of actual usage in real time so ensuring users will always be able to make a call

Analytics

• Service usage metrics: Yes
• Metrics types: Reports for the following; number Calls made ; Time of day calls made ; who the calls were to ; call plans and call routing ; Set up of Auto Attendants
• Reporting types: Regular reports

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: AudioCodes

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: No
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: All data is stored within the users Azure environment so no need to export
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: Availability of the service is 99.99%
• Approach to resilience: All SBC's within the network have active active fail over and geographic fail over on active active.
• Outage reporting: Visibility through user management portal (UMP) plus emails notifying the relevant people

Identity and authentication

• User authentication needed: No
• Access restrictions in management interfaces and support channels: AudioCodes managed services follow a security process that allows only authorized engineers can access. This is controlled via MFA and secure transmission paths.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: Between 1 month and 6 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: IDQ
• ISO/IEC 27001 accreditation date: 14/11/2023
• What the ISO/IEC 27001 doesn’t cover: N/a
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: ISO270001 Certified

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: All changes are managed through an internal process linked to the companies DR plan and through a change management board supported by Executive level sponsor
• Vulnerability management type: Undisclosed
• Vulnerability management approach: Part of organizations Business continuity plan using industry standard security solutions
• Protective monitoring type: Undisclosed
• Protective monitoring approach: Incident response policy details how we notify customers/suppliers/partners via email in the event of a Cyber incident, without undue delay with a maximum of 48 hours.
• Incident management type: Undisclosed
• Incident management approach: The service model is one of service desk to service desk; with the partner or Customer IT Team responsible for first line end user support and incident handling, with qualified incidents being escalated to AudioCodes. Tier 1 support will be provided by partner or customer service desk to its internal customers and users and will engage AudioCodes on behalf of these users. Incidents are reported via the support portal and inceident reports are emailed as the ticket is managed and closed.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Equal opportunity
  • Wellbeing

  Equal opportunity

  As an organization we employ people based on skill sets and make reasonable adjustments when needed to support an individual in performing their role.; We have a diverse multicultural workforce that delivers huge benefits for both employees and our customers with a array of new ideas and ways to overcome technical challenges

  Wellbeing

  Bulb Technology Group work with a number of organizations supplying technical support and services at no cost to them. They support vulnerable adults who are Neurodiverse: including but not limited to individual with Learning Disabilities and Downs Syndrome, and Autistic people with community residential settings, supported living and community services. ; ; In supporting the staff to increase their knowledge, understanding and skills within the IT infrastructure they are then able to assisted the people they are supporting develop their technology skills, communication and life skills enabling the individuals to work towards a more independent life

Pricing

• Price: £6 to £10 a licence a month
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: A 30 day Proof of concept all features included

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at garath.williams@bulbtechgroup.com. Tell them what format you need. It will help if you say what assistive technology you use.