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QLIKTECH UK LIMITED

Signature Services

Qlik Signature Services are premium, all-inclusive professional services subscriptions that provide proactive customer success management, technical advocacy, advanced support, and outcome-based consulting. The service helps organizations accelerate adoption, optimize Qlik deployments, and achieve measurable business outcomes through a personalized, always-on engagement model.

Features

  • Reduces deployment times through proactive guidance and structured onboarding
  • Improves platform reliability through continuous health checks and expert oversight
  • Reduces operational risk with rapid response to critical technical issues
  • Accelerates user adoption through tailored enablement and training programs
  • Improves decision making through strategic advisory aligned to business objectives
  • Simplifies service engagement using a single all inclusive delivery model
  • Optimizes internal resources by supplementing teams with experienced Qlik experts
  • Increases return on investment through outcome based professional services

Benefits

  • Reduces deployment times through structured onboarding and expert guidance
  • Improves operational efficiency with proactive planning and success management
  • Reduces business risk using advanced support and rapid issue response
  • Accelerates adoption through tailored training and enablement programs
  • Improves cross team alignment with a single success plan
  • Simplifies engagement by consolidating services into one subscription
  • Enhances technical capability through ongoing expert technical advocacy
  • Maximizes value realization through outcome focused consulting services

Pricing

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at nick.ward@qlik.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

9 7 7 6 0 7 3 0 9 1 0 8 9 3 2

Contact

QLIKTECH UK LIMITED Nick Ward
Telephone: 07557267116
Email: nick.ward@qlik.com

About your service

Service categories

Cloud Support Services

Ongoing Support

  • Product support capabilities
  • Logging and management of incidents
  • Reporting and proactive results analysis
  • End user training coordination
  • Other

Service scope

Service constraints
Signature Services are primarily delivered remotely, with any on-site activity subject to availability and additional expenses. The service is sold as a fixed, all-inclusive annual subscription and cannot be broken into individual components. Outcome services are consumed using included Qlik Credits, which expire annually if unused. Signature Services do not include Qlik software licenses or customer infrastructure and rely on customer-provided access, resources, and supported environments.

User support

Email or online ticketing support
Yes
Support response times
Signature Services include Advanced Support with defined response times based on issue severity. For critical Severity 1 issues, Qlik responds within 15 minutes, 24 hours a day, including weekends and public holidays. For lower-severity issues, response times apply during standard business hours only, with response targets ranging from one to four hours depending on severity.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
EN 301 549
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Support levels
Qlik provides two Signature support levels: Signature Success and Signature Elite. Both are premium, all-inclusive professional services subscriptions designed to support customers throughout the lifecycle of their Qlik deployments.

Signature Success provides proactive customer success management, technical advocacy, Advanced Support, and a pool of Qlik Credits for outcome-based consulting and training. It is priced as a fixed annual subscription, with regional pricing equivalents available.

Signature Elite includes all capabilities of Signature Success but at greater scale and depth. It provides a significantly larger allocation of Qlik Credits and includes access to strategic advisory services focused on enterprise data, analytics, AI, and governance. Signature Elite is priced as a fixed annual subscription, with regional pricing equivalents.

Both support levels include a named Customer Success Manager, who acts as the primary strategic point of contact, and a named Customer Success Engineer, who provides proactive technical guidance and advocacy. Advanced Support is included in both tiers, delivering 24x7 coverage for critical issues with accelerated response times. No additional cloud support engineer or technical account manager needs to be purchased separately.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Baseline Personnel Security Standard (BPSS)

Pricing

Discount for educational organisations
No

Architecture roles

Business architect
Role level UK Rate Offshore Rate
Business architect £2,125.00 £690.00
Lead business architect £2,125.00 £690.00
Data architect
Role level UK Rate Offshore Rate
Data architect £2,125.00 £690.00
Senior data architect £2,125.00 £690.00
Enterprise architect
Role level UK Rate Offshore Rate
Enterprise architect £2,125.00 £690.00
Senior enterprise architect £2,125.00 £690.00

Data roles

Analytics engineer
Role level UK Rate Offshore Rate
Analytics engineer £2,125.00 £690.00
Senior analytics engineer £2,125.00 £690.00
Lead analytics engineer £2,125.00 £690.00
Data engineer
Role level UK Rate Offshore Rate
Data engineer £2,125.00 £690.00
Senior data engineer £2,125.00 £690.00
Lead data engineer £2,125.00 £690.00
Machine learning engineer
Role level UK Rate Offshore Rate
Senior machine learning engineer £2,400.00
Lead machine learning engineer £2,400.00

Non-mandatory Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
Standards Institue of Israel – QCD
ISO/IEC 27001 accreditation date
Tuesday 20 October 2020
What the ISO/IEC 27001 doesn’t cover
None
ISO 28000:2022 certification
No
ISO 9001 certification
No
Quality management systems (QMS)
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Please provide your Cyber Essentials Certificate Number
1aa345fd-4c3d-47df-9eac-814690492a08
Cyber essentials plus
Yes
Please provide your Cyber Essentials Plus Certificate Number
Aa0d1f48-38ad-4262-9f94-8d9cb9f70df9
Other security certifications
Yes
Any other security certifications
  • HiTrust
  • IRAP
  • SOC1
  • SOC2
  • SOC3

Social value

Section B - Commitment for Future: Delivery

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at nick.ward@qlik.com. Tell them what format you need. It will help if you say what assistive technology you use.