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Titus Learning

Moodle Workplace Enterprise Learning Management System (LMS / LXP)

Moodle Workplace is an Enterprise Learning Management System (LMS) providing effective onboarding, staff training programs and courses. Moodle Workplace LMS allows your organisation to track compliance with analytics and custom reporting on training. Titus are a Premium Partner providing a SaaS solution for Moodle Workplace empowering eLearning in your organisation.

Features

  • Create bespoke learning paths for your team through programs
  • Build your organisational structure into the eLearning platform
  • Create, manage and issue certifications through a central platform
  • Multi-tenancy allows your departments/divisions to have their own platform
  • Automate your processes through the dynamics rules feature
  • Integrated report builder allowing you to make custom reports
  • Built-in calendar to manage face-to-face and online sessions
  • Sell your courses through Intellicart providing eCommerce capabilities
  • Customise the functionality through the Moodle Plugin Directory
  • Compatible with Storyline, Rise, Captivate, SCORM, xAPI/TinCan, H5P, and more

Benefits

  • ISO27001, IS09001 and Cyber Essentials Plus Accredited
  • Offline content available through the Premium Moodle Mobile App
  • 24/7x365 Helpdesk Support for Critical Incidents
  • Generate revenue through Workplace eCommerce integrations
  • Enable self-directed and blended learning through the eLearning Platform
  • Custom theme design matching your organisations branding
  • Reduced admin time from streamlined onboarding process
  • Understand learner engagement and see progress through analytics and reporting
  • Support social and peer to peer learning
  • Fully portable between Mobile, Tablet, and Desktop

Pricing

£6,000 a unit a year

  • Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@tituslearning.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

9 7 8 1 0 2 2 7 2 6 1 5 9 3 8

Contact

Titus Learning Seb Francis
Telephone: 01133 200 346
Email: sales@tituslearning.com

Service scope

Software add-on or extension
No
Cloud deployment model
Private cloud
Service constraints
Moodle version upgrades will be discussed with the client in advance so this can be carefully planned in and a maintenance schedule is put in place. We aim to keep the downtime to approximately 1 hour and try to schedule a feasible time for both client and Titus. Any patches that need to be deployed due to vulnerability checks in place will result in zero downtime. Our solution will support Google Chrome, Mozilla Firefox, Apple Safari and Microsoft Edge on desktop, as well as Mobile Safari and Google Chrome on mobile devices.
System requirements
  • Internet Access
  • Current Web/Mobile Browser

User support

Email or online ticketing support
Email or online ticketing
Support response times
Critical - 2 hours Non critical - 24 hours
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AA or EN 301 549
Phone support
Yes
Phone support availability
9 to 5 (UK time), 7 days a week
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
All clients have access to the helpdesk via phone, email or web interface. Support is included in the base contract price. The Titus service level agreement is included in the attached Service Definition Document.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
The solution is designed to offer an intuitive interface with minimal onboarding time, allow self service for basic user tasks such as password resets, and provide contextual links to help topics including FAQs or forums. The training programme is bespoke, usually consisting of a blend of face-to-face sessions and online training delivered via Moodle, available to all users but tailored to their specific role. The online programme is multifaceted, including activities, training resources, webinars and instructional video.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
At the end of the contract, Titus will extract and securely transfer to the customer a full backup of the Moodle database and any associated user data in a format which allows them to transfer the platform to a new supplier or deploy and manage it in house.
End-of-contract process
Full handover of data as described above is included, as well as decommissioning hosting infrastructure. Should any further services be required after the end of the contract they would be chargeable as per the SFIA Rate Card.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
The Moodle interfaces use HTML5 and are designed and tested to ensure that they are fully responsive and automatically resize/reflow for tablet or mobile devices. For the best mobile user experience we recommend the use of the free Moodle Mobile app which is available for iOS and Android devices via their respective application stores.
Service interface
Yes
User support accessibility
WCAG 2.1 AA or EN 301 549
Description of service interface
The Moodle platform is a complex system with many parts. Its code is always evolving. Modules can be enabled and disabled. The interface can be heavily customised using themes and thousands of settings. Actual content can be produced by any teacher or any student.
Accessibility standards
WCAG 2.1 AA or EN 301 549
Accessibility testing
Part of the process when building new code in Moodle is to follow established best practices and part of the process for accepting new code into core is to test pages carefully and gather feedback from experts.
API
Yes
What users can and can't do using the API
Moodle has a number of core APIs that provide tools for Moodle scripts. They are essential when writing Moodle plugins. Examples include APIs for backups, calendars, messaging, privacy, search, web services and RSS, among many others. A full list can be found at: https://docs.moodle.org/dev/Core_APIs with links to documentation for each individual API.
API documentation
Yes
API documentation formats
  • Open API (also known as Swagger)
  • HTML
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
Moodle can be configured to allow users the capability to perform varying levels of customisation (or not). Permissions set by role (e.g. administrator, course leader, learner, etc) define whether an individual may customise elements of the Moodle experience. Customisation can include the layout of personal dashboards, the reporting available, the visual theme of the interface, etc.

Scaling

Independence of resources
Titus uses AWS Elastic File Service, which automatically scales horizontally by adding unlimited storage in 10GB increments as required and vertically by scaling or bursting the network throughput as the amount of data to be transferred increases. Amazon EC2 uses Xen virtualisation for all server instances.

Analytics

Service usage metrics
Yes
Metrics types
Within Moodle, reporting is available via a dashboard, as well as by exporting customisable reports. The information reported can be tailored to the role of the user. Customer administrators have full access to all Moodle logs, including access and usage data. Customers also have access to dashboard reports on service usage from AWS (hosting/infrastructure). Specific metrics to be made available are agreed with the individual customer during project initiation.
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Moodle

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
User control over data storage and processing locations
Yes
Datacentre security standards
Supplier-defined controls
Penetration testing frequency
At least every 6 months
Penetration testing approach
In-house
Protecting data at rest
Physical access control, complying with CSA CCM v3.0
Data sanitisation process
Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
At a user level, options for data export are provided within the platform, allowing data to be selected using a variety of criteria (date ranges, user groups, roles, etc) and in a variety of formats. At a site level, exports of the entire Moodle database are provided by Titus via secure file transfer.
Data export formats
  • CSV
  • ODF
  • Other
Other data export formats
  • JSON
  • HTML
  • PDF
Data import formats
  • CSV
  • ODF
  • Other
Other data import formats
  • JSON
  • HTML

Data-in-transit protection

Data protection between buyer and supplier networks
Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
Legacy SSL and TLS (under version 1.2)

Availability and resilience

Guaranteed availability
Guaranteed availability: 99.95% annually with 99.99% also available at additional cost. We do not provide service credits where availability is less than this, but clients are entitled to terminate due to breach of contract in that event.
Approach to resilience
The AWS architecture is designed to be disaster resistant by using a Multi Availability Zone (AZ) setup, so that in the event of a disaster in one AZ, the system would still function. Database read replicas will be implemented to provide backup copies of the db in the event of the master failing, and AWS Snapshot Manager will be used to take snapshots of the web server and database automatically and to retain a certain number of agreed snapshots e.g. last 7 days. The backups facilitate disaster recovery in the unlikely event that all servers are compromised by recovering from server and database snapshots.
Outage reporting
AWS Cloudwatch logging is implemented to provide a monitoring dashboard and raise alerts based on specified metrics and thresholds allowing action to be taken before services are affected. Different notification methods can be implemented including API, email or SMS alerts as well as dashboard displays, which ensure immediate attention by the Titus helpdesk/support team by which appropriate remedial action will be taken.

Identity and authentication

User authentication needed
Yes
User authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels
Employees are given access to client Moodle sites and client server infrastructure on an as-needed basis by their line manager. Access is granted using a password management tool.
Access restriction testing frequency
At least once a year
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
BSI
ISO/IEC 27001 accreditation date
13/12/2020
What the ISO/IEC 27001 doesn’t cover
N/A
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
Yes
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
Titus has a named Director who acts as the chief security officer, and oversees our working relationships with Moodle, Amazon Web Services, our suppliers and partners as well as our internal processes. We take information security seriously, and incorporate it into company policies and procedures which are regularly audited in line with ISO 27001 standards.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Hardware and software versions are tracked in our server information database and regularly checked to ensure that supported versions are in use. Information is collected on the system to be changed, such as security components and network architecture, to gain a full picture of the current system. Threats that may result from the change are assessed for likelihood and impact, giving a visualisation of the severity of the threat. We create a change plan and communicate this to involved parties along with required actions such as server reboots. Post change, we analyse the process to identify areas for future improvement.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Potential threats are assessed on a number of criteria - the age of the vulnerability, importance of the target system, skills required to exploit the vulnerability, and potential damage caused by exploitation. Patches are prioritised by severity - a patch deemed critical will be deployed without delay. Otherwise, patches are deployed to our servers on a monthly basis, with end-users informed in cases where downtime is required. Our Network Vulnerability Tests come from the Greenbone Security Feed, and are used in vulnerability scanning to determine server vulnerability. We also examine software release notes and security vulnerability reports for potential vulnerabilities.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Potential compromises are identified through monitoring services (EG: Cloudwatch, New Relic, SIEM software) and investigated by our tech team. Potential compromises are assessed for impact and likelihood and prioritised accordingly. They are then assigned to our technical operations team for investigation and remediation. We aim to respond to such incidents within an hour and resolve the incident within 24 hours.
Incident management type
Supplier-defined controls
Incident management approach
Common events (e.g. loss of connection to server, disk space shortage) have pre-defined processes the tech team follows to resolve them. There are a number of channels for users to report incidents, including email, web portal and telephone. Incidents are reported on in daily team briefings, retrospectively to end-users in root-cause analysis reports, and users are proactively warned of future downtime or security issues through email notifications. Depending on the severity of the incident, it will be resolved within a set period of time, with automated monitoring systems alerting staff to incidents that are approaching their resolution target.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
No

Social Value

Fighting climate change

Fighting climate change

Titus Learning aim to create a working environment free of bullying, harassment, victimisation and unlawful discrimination, promoting dignity and respect for all, and where individual differences and the contributions of all staff are recognised and valued. Our commitment to equality, diversity and inclusion underpins this. To promote and ensure wellbeing of our team within the workplace, we take measures to ensure both the physical and mental health of our team. To promote mental health, all of our managers are trained mental health first aiders able to assist and point staff in the right direction to obtain necessary help. During mental health awareness week, we organise a series of speakers across the week to talk about their experiences of mental health and signposting where to get help for specific issues. One of company benefits we provide to our team is access to therapists and talking services through Simply Health. To promote physical health in the workplace we operate a cycle to work scheme to promote the advantages of being active. This is alongside activities such as our three peaks challenge and more. Furthermore, staff have access to a range of health services through the Simply Health including private healthcare for a range of issues and conditions,
Tackling economic inequality

Tackling economic inequality

To tackle economic inequality, we run an IT Hardware donation programme for local organisations, promoting and supporting volunteering opportunities for staff. We support the UK Apprenticeship scheme, two of our permanent staff joined as apprentices. L&D is our passion, and for client communities, we can provide public access to our online training sites, resources and materials. We provide an annual training budget for each member of Titus to obtain relevant skills and qualifications pertaining to their role within the organisation to promote learning and development. Alongside this we also provide a separate annual budget for L&D outside of the workplace to fund development which is not related to the workplace but benefits our team and their individual development.
Equal opportunity

Equal opportunity

Titus understands our commitments under the Equality Act 2010. Our approach to Equality and Diversity is governed by our Head of People and implemented through our Equality and Diversity Policy. We ensure that all people with protected characteristics are free from discrimination and vice in the workplace. On induction all new starters are required to read and understand our equality and diversity policy. Titus’ HR Department ensures that staff undertake yearly refresher training on Equality and Diversity to ensure it is continually embedded within our culture. We undertake regular campaigns to increase awareness of issues encountered by people of a protected characteristic including our Black Lives Matter campaign. As part of our commitment, we regularly review employment practices and procedures when necessary to ensure fairness, and also update them and the policy to take account of changes in the law. Our Head of People monitors the make-up of the workforce regarding information such as age, sex, ethnic background, sexual orientation, religion or belief, and disability in encouraging equality, diversity and inclusion, and in meeting the aims and commitments set out in our equality, diversity and inclusion policy. Where appropriate we will implement action plans to ensure the aims of our equality, diversity and inclusion policy are met in full.
Wellbeing

Wellbeing

Titus Learning aim to create a working environment free of bullying, harassment, victimisation and unlawful discrimination, promoting dignity and respect for all, and where individual differences and the contributions of all staff are recognised and valued. Our commitment to equality, diversity and inclusion underpins this. To promote and ensure wellbeing of our team within the workplace, we take measures to ensure both the physical and mental health of our team. To promote mental health, all of our managers are trained mental health first aiders able to assist and point staff in the right direction to obtain necessary help. During mental health awareness week, we organise a series of speakers across the week to talk about their experiences of mental health and signposting where to get help for specific issues. One of company benefits we provide to our team is access to therapists and talking services through Simply Health. To promote physical health in the workplace we operate a cycle to work scheme to promote the advantages of being active. This is alongside activities such as our three peaks challenge and more. Furthermore, staff have access to a range of health services through the Simply Health including private healthcare for a range of issues and conditions,

Pricing

Price
£6,000 a unit a year
Discount for educational organisations
No
Free trial available
Yes
Description of free trial
Demonstration Portal available to all Public Sector Clients which covers the basic functionality of Moodle LMS.

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@tituslearning.com. Tell them what format you need. It will help if you say what assistive technology you use.