Quorum Network Resources Ltd

Azure Data Lake Services

Quorum provides full lifecycle capabilities for Azure Cloud Data using Microsoft technologies including Azure Data Lake, Synapse Analytics and Azure Machine Learning Studio. This includes independent consultancy, planning, architecture, comprehensive implementation, data migration, technical leadership and full support/handover/training as needed by the client.

Features

• Powerful data-management with SQL and Python notebooks through Azure Synapse
• Cloud Secured Data
• Storage without limitations
• Easily Scalable
• Professional and accredited Consultants
• Scheduled data movements into the Azure Data Lake
• Range of sources includes on-premise systems and cloud services
• Advanced Machine Learning capabilities for intensive, deep-learning training
• Ability to run custom Python training scripts
• Feed into PowerBI for powerful data warehousing and dashboard capabilities

Benefits

• Growth Ready Platform
• Surface data through web APIs
• Platform for advanced analytics
• Real Time Reporting

£740 to £1,450 a unit a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@qnrl.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

978423543036681

Contact

Client Sales
0131 652 3954
tenders@qnrl.com

Planning

• Planning service: Yes
• How the planning service works: Quorum will facilitate workshops with business users, senior leaders and IT and business decision makers to gather requirements from the different perspectives including: what systems and tools users currently use and their level of satisfaction; what are their future requirements; application integration; business drivers for change; governance, management and life cycle; and security and compliance requirements for the deployment of Azure Data Technologies. The information gathered from these workshops will feed into a design which will then be deployed to a pilot group for UAT.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with: Microsoft ADL

Training

• Training service provided: Yes
• How the training service works: Quorum can provide a range of training options depending on the business needs. This can range from classroom training to 1 to 1 training and floor walking on go-live days. Quorum also has experience of working on our solutions in partnership with an in-house team, and carrying out skills transfer as the project is delivered. Microsoft also provide a wealth of training materials on their website, which Quorum can share.
• Training is tied to specific services: Yes
• Services the training service works with: Microsoft Azure Data Lake

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Quorum has a proven track record of successfully migrating customers to the cloud. Quorum has a mature process from initial discovery, design and architecture through to the project completion. With our certified subject matter experts in all areas of the Microsoft Azure Cloud we have the people in place to understand the business requirements with the migration to the cloud or across cloud providers.
• Setup or migration service is for specific cloud services: Yes
• List of supported services: Microsoft Azure

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Quality testing can be done using a variety of testing methodologies using industry standard processes such as exploratory and unit testing. In addition to this Quorum can gather metric information on components and underlying code performance and together with Microsoft Azure monitoring solutions we can perform further analysis to meet the customers particular requirements. The Microsoft Azure Cloud provides standard feedback and recommendations across a variety of the infrastructure to assist in various areas including configuring, performance and security.; ; Quality assurance and process management are built in to all our company operations and service delivery methodology, though client engagement, service construction and delivery, and supporting administrative processes. Quorum’s quality assurance standards are deployed within the proposed service as follows: •To maintain an effective quality assurance system complying with ISO9001. •To achieve and maintain a level of quality which enhances the company's reputation with clients. •To ensure compliance with relevant statutory and safety requirements. •To maximise client satisfaction with the services provided by Quorum Network Resources Ltd. Quality Planning: Client satisfaction and quality are achieved by operation in accordance with the documented quality system.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Security testing
  • Security incident management
  • Security audit services
• Certified security testers: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Hosting or software provided by a third-party organisation
• How the support service works: Quorum can provide Managed Services options for ongoing support to any business that requires these.

Service scope

• Service constraints: Licensing for Azure Data Services may need to be purchased separately if the customer does not already have these. Quorum can provide licensing as a Microsoft Cloud Services Provider.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Our standard support hours are Monday to Friday from 8am until 6pm, with an initial response in one hour or less. Out of hours cover can be arranged at additional cost. The support response times are agreed in collaboration with buyers based on their business requirements.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Support levels: Quorum provide the following support options (price dependent on client requirement): ; ; Full Managed Service - Full responsibility for your end-to-end IT services, including external suppliers and project delivery. 24/7 phone support is available by agreement (incurs an additional charge). ; ; IT Director as a Service - gives access to senior IT Directors on a part-time basis to review your current IT capability and develop your IT roadmap, ensuring IT is aligned to the changing needs of your business. ; ; End User & Cloud Infrastructure Support - As your outsourced infrastructure team, we take responsibility for proactively monitoring, patching, and managing servers, storage, and network devices, ensuring they remain highly available, performant, and healthy. ; ; Database Administration - A team of experienced, certified database professionals to look after your company databases, ensuring your business applications are robust, fast performing, and delivering the management information required for your business. ; ; Managed Security Services – A team of security professionals provide security monitoring and alerting on your estate and 24/7 incident response. The team also regularly review and remediate any security holes within the estate to provide increased security posture. ; ; Clients will be assigned a designated Account Manager and if required, a lead cloud engineer.

Resellers

• Supplier type: Reseller (no extras)
• Organisation whose services are being resold: Microsoft

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Certified Quality Systems Ltd (CQS)
• ISO/IEC 27001 accreditation date: 16/01/2023
• What the ISO/IEC 27001 doesn’t cover: All our services are covered including Provision of IT Support, Software Development and IT Consultancy Services.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  We are certified to ISO14001: Quorum are committed to reducing our carbon footprint in the following ways.; A reduction of energy consumption:; • Outdated storage heating system upgraded to up-to-date gas central heating and water system.; • Secondary double glazing layer added to windows to keep in heat.; • More IT systems run on the cloud, significantly reducing the number of servers in our office.; • All fluorescent tube lighting replaced with LED lighting.; Actively discouraging unnecessary travel by offering the following:; • Virtual meetings via Teams are always prioritised over booking flights.; • Employees are advised to travel using public transport where possible in preference to taxis and lone driving.; • Various schemes to make costly local transport season tickets, and suitable bikes more affordable by paying in full and then deducting the cost from the employee monthly.; Having a robust recycling policy that is adhered to by all employees in Quorum offices. Quorum currently recycle the following:; • Plastic; • Paper; • Cardboard; • Food tins and drinks cans; • Glass; • Batteries; • Printer ink & toners; • IT Equipment (a separate policy dictates the secure recycling of IT equipment and media disposal).

  Covid-19 recovery

  Quorum are committed to assisting our employees and our local area during Covid Recovery in the following ways.; Work Opportunities:; • Quorum offers both graduate and apprenticeship positions, giving young workers the opportunity to further their learning with bespoke training and development plans which set out clear targets and outcomes. This enables them to develop beyond the entry level positions they would normally start in. Since the start of the COVID-19 pandemic, Quorum has successfully brought on two graduate employees.; Supporting the Community:; • In place of corporate Christmas gifts and cards, Quorum decided to use the festive seasons as an opportunity to give back to and support causes meaningful to our employees and the local community. An annual amount is set aside, and our employees nominate charities that are close to their heart and this pot is distributed amongst the chosen charities. Since the beginning of the pandemic, Quorum has donated to small local charities that have directly impacted employees and their families such as Kilbryde Hospice, Lothian Autistic Society, Social Bite and Read to Rise.; Supporting Mental Health:; • At the onset of the pandemic, Quorum engaged with Health in Mind Resolve to offer all employees free, private counselling sessions.; • Quorum greatly supports the mental well-being of employees and has seven Mental Health First Aiders that are trained to recognise the signs and symptoms of various mental health problems, offer support to those in a crisis, and provide knowledge of support systems to assist those seeking professional support.; Improving Workplace Conditions:; • Following the ease of COVID restrictions, Quorum is offering each employee the right to work remotely, using the main office as a drop in hub.

  Tackling economic inequality

  At Quorum we value good people, people we trust, feel empathy for and respect. We want all our people, as owners of the business, to feel we are being ourselves, taking ownership, demonstrating fairness with the freedom to be ourselves with our clients. We pride ourselves on doing the right thing, demonstrating our integrity, working with consistency, and giving our clients confidence in our solutions. ; ; In June 2015 Quorum made a Commitment to the Scottish Business Pledge. As part of the pledge Quorum are committed to supporting young people towards and into employment including placements, apprenticeships, and partnerships with Universities across Scotland.; ; We offer family friendly, flexible working. Our Managing Director Andrew Watson is a Family Friendly Working Scotland ‘Champion’. ; ; We have signed up to the Living Wage Foundation and provide fair pay to all our permanent and contract employees. We are part of the Living Wage in Tech Leadership Group. We do not use zero hour contracts.

  Equal opportunity

  Quorum is an Equal Opportunities employer and is committed to eliminating discrimination in any form, and to promoting diversity and all its benefits. Our recruitment policies require all employees involved in the recruitment process to act without bias. We always investigate candidate opportunities within the local labour market and will only look further afield should we fail to find the right candidate for the role. Quorum takes our responsibilities as an employer very seriously and we constantly work to improve our performance in our employment practices wherever possible.; ; We foster a culture of diversity and equality within our company, encouraging individual interests where possible and appropriate; our relatively flat management structure ensures that employees have clear, daily access to the management team and directors who will work alongside teams on various projects. Our employees come from a wide variety of backgrounds and we welcome the diversity of knowledge and experience that they bring to the group. Our approach in this is supported by our Equal Opportunities Policy, Recruitment Policy and our internal management system which is structured and informed by our ISO 9001 certification.

  Wellbeing

  Quorum was founded in 1999 with a vision to provide a great place for people to work. Our mission has always been to deliver high quality IT solutions with outstanding customer service and care for our employees. We continue to uphold the passion, teamwork, and technical specialisation which we believe sets us apart in this industry.; ; We became employee-owned in 2019 to secure the future of the company for our customers and employees. We actively look to work with organisations who are similar in culture to ourselves, clients that value the investment we put into our people. We have many, longstanding, rewarding relationships with clients that we have been able to truly collaborate with.; ; At Quorum we value good people, people we trust, feel empathy for and respect. We want all our people, as owners of the business, to feel we are being ourselves, taking ownership and demonstrating fairness with the freedom to be ourselves with our clients. We pride ourselves on doing the right thing, demonstrating our integrity, working with consistency, and giving our clients confidence in our solutions.; Quorum supports career opportunities in all of our disciplines including technical, project management, sales, account management, operations and finance. Our staff have the opportunity to make lateral moves within Quorum should they wish to pursue a new career path.; Quorum greatly supports the mental well-being of employees and has seven Mental Health First Aiders that are trained to recognise the signs and symptoms of various mental health problems, offer support to those in a crisis, and provide knowledge of support systems to assist those seeking professional support.

Pricing

• Price: £740 to £1,450 a unit a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@qnrl.com. Tell them what format you need. It will help if you say what assistive technology you use.