VMware UK Limited

VMware Tanzu Observability

Tanzu Observability is an observability platform specifically designed for enterprises needing monitoring, observability, and analytics for their cloud-native applications and environments. DevOps, SRE and developer teams use Tanzu Observability to proactively alert on, rapidly troubleshoot and optimize performance of their modern applications running in enterprise grade multi-cloud environments.

Features

• Kubernetes Observability - Rich insights for troubleshooting
• Application Observability - End to end full stack visibility
• OpenShift Observability - certified integration with rich insights
• Multi Cloud Observability - Single Pane of Glass
• Distributed Tracing - troubleshoot application performance
• Full Stack Observability - break down silos

Benefits

• Fully Managed SaaS Hosted: 18 months of historical data
• Agnostic: Any technology, any Cloud, All in one view
• Integrations: Over 250 Out of the box integrations
• Advanced Correlation: identify anomalous behaviour
• Licensing model: consumption based providing maximum flexibility
• Scale: meets the needs of the world's largest Enterprises
• Open Standards: Supports Prom QL and Open Telemetry etc
• Reduced MTTR: Teams collaborate - RCA from a single tool
• Service Mapping: Tagging capabilities enable service modelling
• Advanced Query Language: allows powerful queries for RCA

£13,590 to £13,590 a unit

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at chris.hardy@broadcom.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

978783217051272

Contact

Chris Hardy
07824 478092
chris.hardy@broadcom.com

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
• Service constraints: SaaS hosted service so the Tanzu Observability service domain needs to be whitelisted and some ports need to be opened
• System requirements: N/A

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Support is available. This is available 24 hours a day, 7 days a week, 365 days a year. Critical (Severity 1) - 30 minutes or less (24x7) Major (Severity 2) - 2 business hours (12x5) Minor (Severity 3) - 8 business hours (12x5) Cosmetic (Severity 4) - 1 business day (12x5)
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Premium Support Services are available for all VMware Tanzu customers as follows: Global, 24x7 support for Severity 1 issues, Fast response times for critical issues, Unlimited number of support tickets, Remote Support and Online access to documentation, technical resources, knowledge base, and discussion forums. Product updates and upgrades during the subscription period The cost is included in the Annual subscription for our software. VMware can also provide, at extra cost, a designated Technical Account Manager (TAM) that can serve as a single point of escalation for VMware Tanzu Software support and can personally oversee your support experience. They are experts in advising on the best operational condition of platforms, making proactive recommendations and providing technical guidance. They will work with you to gain a deeper understanding of your environments, apps & challenges, and engage subject-matter experts when needed, driving toward more efficient resolution (including Root Cause Analysis) and enabling discussion of future plans, projects, or enhancements.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Tanzu Observability customers receive a Welcome email with links to documentation and self-service training videos on YouTube. The service is very intuitive so customers often set up their environment themselves with support from the SaaS Value Engineering (SVE) team - access to this is included in the subscription. Additionally, VMware Tanzu Labs Services can be hired to design and build a solution to meet your specific requirements.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Termination of the customer environment (SID) for any reason will result in permanent loss of access to the Service Offering, and deletion of all telemetry data. Data from a terminated SID will be deleted within 90 days of the termination date of the SID.
• End-of-contract process: Renewal options for each SID may be selected using the My VMware administrative portal. Auto-renew is the default setting. Each SID will automatically renew using the then-current configuration and the existing Subscription Term duration. Unless specific SKUs and pricing are negotiated in advance of the renewal term, the SKUs and pricing from the then-current VMware price list at the time of renewal will be applied to the renewal term.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: WCAG 2.1 AA or EN 301 549
• Description of service interface: You can interact directly with Tanzu Observability from your browser
• Accessibility standards: WCAG 2.1 AA or EN 301 549
• Accessibility testing: We have been using industry-standard tools to test WCAG 2.1 AA standards
• API: Yes
• What users can and can't do using the API: VMware Tanzu web interfaces and command-line interfaces are built on the same RESTful API layer. All functions of the platform can be accessed via an API. This is a HTTPS and JSON based API. Many customers integrate their own scripts and CI/CD pipelines with the VMware Tanzu REST API.
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
  • PDF
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: Dashboards can be customized and the service can be tuned to meet the needs of the customer and various teams.

Scaling

• Independence of resources: Multi tenanted service delivered to an SLA of 99.95% availability

Analytics

• Service usage metrics: Yes
• Metrics types: - CPU; - Disk; - HTTP request and response status; - Memory; - Network; - Number of active instances; - Other - Tanzu Observability can ingest metrics of many types
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Customers can export data.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: VMware will use commercially reasonable efforts to ensure that the Service Offering purchased for an identified user (“you”) is “Available” to you during a given billing month (as defined in the Service Description for the Service Offering) for a period at least equal to 99.95% “Service Credits” means an SLA Credit. An “SLA Credit” is an amount equal to 10% of the monthly Service Offering recurring or metered (as applicable) subscription charges invoiced by VMware for Service Offering in the billing month for which the SLA Credit is due. If the Availability of the Service Offering is less than the Availability Commitment in a given billing month, you may request one (1) SLA Credit, and one (1) additional SLA Credit for each additional 300 minutes the Service Offering was Unavailable, up to a maximum of three (3) SLA Credits in a given billing month.
• Approach to resilience: Runs HA Live/Live in separate data centres. Further information available upon request
• Outage reporting: The Service Offering will be considered “Unavailable” to you, subject to the Service Level Agreement Limitations set forth below, if VMware’s monitoring tools determine one of the events described below (each, an “SLA Event”) has occurred. The total minutes that the Service Offering is Unavailable for a particular SLA Event is measured from the time that VMware validates the SLA Event has occurred, as defined below, until the time that VMware resolves the SLA Event such that the Service Offering is Available to you. If two or more SLA Events occur simultaneously, the SLA Event with the longest duration will be used to determine the total minutes Unavailable. Each of the following will be considered an SLA Event for the Service Offering: • Any of the network interfaces of the Service Offering are unavailable for more than three (3) consecutive minutes. The “network interfaces of the Service Offering” means the outside network interfaces providing the Service Offering’s public internet connectivity. • A user cannot successfully authenticate and access the user interface of the Service Offering for more than three (3) consecutive minutes • The Service Offering is unable to ingest any data for more than three (3) consecutive minutes.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
• Other user authentication: The exact network interconnects available will depend upon the customer's own preferred infrastructure as a service (IaaS), be they AWS, GCP, Microsoft Azure, or their own private infrastructure using VMware vSphere.
• Access restrictions in management interfaces and support channels: VMware Tanzu restricts access to named user accounts working on behalf of customers or ourselves. Separate administration roles are available for all administration tasks. A separate security service (Called CredHub) can be used for administration of the platform and access to applications and roles within them, further segmenting access to manage the platform.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Schellman
• ISO/IEC 27001 accreditation date: 14/10/2021
• What the ISO/IEC 27001 doesn’t cover: No specific items.
• ISO 28000:2007 certification: No
• CSA STAR certification: Yes
• CSA STAR accreditation date: 12/6/2018
• CSA STAR certification level: Level 1: CSA STAR Self-Assessment
• What the CSA STAR doesn’t cover: No specific items
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications: SOC2

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: VMware Tanzu Information Security Policies are based on ISO/IEC 27001:2013. The policies have been published on the company’s internal portal and are reviewed periodically and approved by the Chief Security Officer. All users are provided with appropriate security awareness training to ensure policies are followed. The Information Security Team is led by the Chief Security Officer. The security organization is comprised of 3 distinct yet collaborative teams - (1) Governance, Risk and Compliance (2) Information Security and (3) Physical Security.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Every VMware Tanzu software upgrade is pre-tested against our own security pipeline and alongside other components in the platform before it is shipped to customers via the VMware Tanzu Network. We perform additional vulnerability scanning of our software and dependencies using third party scanning software. Every code change to a component is linked to a requirement and has tests written for it before it is accepted into the next release. This provides tracking of every change back to the specific user need that it was required for, alongside the output of the tests.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Regular testing is done against all our software. In addition, when a CVE is disclosed in the third party component or dependency, we take the latest fix and test it and ship it as soon as possible after the upstream project releases a fix. We also routinely harden software components to minimise the attack surface.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: All service and application component logs are aggregated in to a log stream allowing centralised analysis of all activity within an installation. How quickly a response occurs depends on the customer's own incident management processes and policies.
• Incident management type: Supplier-defined controls
• Incident management approach: How quickly a response occurs depends on the customer's own incident management processes and policies. Should a problem be discovered in the underlying VMware Tanzu platform, Our support staff will respond within the SLA agreed timings.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Fighting climate change:

  Fighting climate change

  Sustainable growth for VMware’s business requires decoupling our company growth from carbon emissions. To this end, we’ve accelerated our focus on decarbonization and received third-party validation from the Science Based Target Initiative (SBTi) on our science-based targets. Since 2018, we have maintained our certified CarbonNeutral® company status, in accordance with The CarbonNeutral Protocol. Since 2019, we have sourced 100 percent of our power in our global facilities from renewable sources, in accordance with RE100 Reporting Guidance. ● VMware’s net zero emissions goal builds on approved science-based targets and expands the scope of our climate commitments. For us, a net zero goal means reducing emissions for our entire carbon footprint. We are focused on prioritizing energy efficiency within our operations through our commitment to green buildings, working with our suppliers to reduce their emissions, and supporting distributed workforces through our Future of Work initiative. Through carbon financing, we support low carbon sustainable development projects that enable carbon avoidance to offset our remaining emissions. In line with the leading net zero guidance, we are developing our strategy to include carbon removal projects to address residual emissions. ● In FY22, we furthered climate transition planning at VMware, guided by Taskforce on Climate-related Financial Disclosures (TCFD) recommendations. As VMware continues to learn more about climate risks, we can build longer time horizon risks into our strategy to become even more sustainable and resilient.
• Covid-19 recovery:

  Covid-19 recovery

  Decisive action by VMware during the early days of the COVID-19 pandemic led to a company-wide remote workforce, which our customers were able to implement as well through VMware’s Workspace solutions. ● Through VMware’s unique Citizen Philanthropy approach to giving, we empower every VMware employee—wherever they are—to be active, engaged citizens, contributing to what matters most to them in their own communities. Throughout the pandemic, VMware people delivered food to neighbors in need, made masks and donated resources to frontline workers and relief efforts, and helped nonprofit organizations strengthen their IT operations so they can focus on supporting their communities. VMware also supported GlobalGiving’s Coronavirus Relief Fund and TechSoup’s COVID-19 Response Fund, and raised the limit on matching gifts available to all VMware people.
• Tackling economic inequality:

  Tackling economic inequality

  VMware IT Academy partners directly with more than 2,500 educational institutions, governments and nonprofits globally to empower learners through coursework, labs and experiences. To enrich learning and help jump-start careers, our partner academic institutions can also access the latest suite of VMware software solutions and use them in a hands-on educational environment. VMware IT Academy is key to our 2030 goal of upskilling 15 million people through our educational offerings and creates a pipeline of diverse talent that is available to advance companies’ digital journeys and deploy VMware solutions. ● VMware donates our technology to academic institutions, enabling learners with access to technical training and labs across technology solutions and companies through Academic Cloud. ● VMware IT Academy partners with the Rochester Institute of Technology (RIT) for their Cybersecurity Bootcamp, an immersive, 15-week hands-on training course to reskill or upskill unemployed individuals, including minorities and veterans. ● VMinclusion Taara offers free technical education on VMware products & technology that enable digital business transformation, addressing the gender gap in the Indian IT sector and empowering women with financial and social independence. ● VMware Responsible Sourcing supports sustainability, diversity and accessibility across our supply chain. VMware has committed to working with 75% of our suppliers (by spend) to set their own science-based targets by the end of 2024. We are also prioritizing the sourcing of goods and services through diverse businesses and have committed to spending $1.5B with diverse suppliers through 2030. Our definition of diverse supplier includes: small-business enterprises, minority-owned enterprises, woman-owned enterprises, and businesses owned by other underrepresented groups such as LGBTQ, veterans, and proprietors with disabilities.
• Equal opportunity:

  Equal opportunity

  VMware joined the Valuable 500, a global business collective that is igniting systemic change and unlocking the business, social and economic value of more than 1 billion people with disabilities around the world. From ensuring the technology we develop is accessible for all to empowering our employees through accessible, inclusive and innovative engagement and wellbeing programs, our company remains committed to driving meaningful impact on disability, wellness and neurodiversity inclusion. ● As a leading software company, user accessibility is top of mind at VMware. One of our ESG goals by 2030 is to ensure the technology that we develop, and source within our supply chain, is accessible for all. We created internal Accessibility Guidelines within VMware and committed to assess all new software and events suppliers for accessibility standards aligned with our own guidelines. ● Employee Resource Groups at VMware are called Power of Difference communities (“PODs”), and they play a strategic role in building a culture of belonging. We are focused on driving a culture that is inclusive of all forms of diversity, including supporting employees with disabilities. In 2021, VMware was named a Best Place to Work for Disability Inclusion by the Disability Equality Index (DEI).
• Wellbeing:

  Wellbeing

  At VMware, we enrich lives at work, at home and in the community, because we believe that empowering our people to bring their authentic selves to work drives business excellence and enables us to achieve our business goals. We prioritize employee wellbeing and work hard to foster a culture that is ethical and respectful, kind and compassionate, which is defined by our EPIC2 values—Execution, Passion, Integrity, Customers and Community. ● Employee wellbeing at VMware is a top priority as we believe people are the key to our success, and we are always striving to make it easier for employees to pursue wellbeing on their own terms, which will also help them perform well at work. We recognize that VMware has a responsibility to help support our employees manage the added complexities of their work and family situations since the start of the COVID-19 pandemic. Our wellbeing benefits include: four supplemental days off (our “EPIC2” days), life coaching and emotional support, work-life services for employees and their families, and a wellbeing allowance.

Pricing

• Price: £13,590 to £13,590 a unit
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: Full feature access for 30 days
• Link to free trial: https://tanzu.vmware.com/observability-trial

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at chris.hardy@broadcom.com. Tell them what format you need. It will help if you say what assistive technology you use.