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MEDICARE NETWORK LIMITED

Self-learning, AI-driven Email Security Solution

The world’s leading anti-phishing email technology combines human intelligence with artificial intelligence and machine learning that stops sophisticated advanced threats using powerful technologies to stop threats inside the email network. Designed to quickly detect and prevent spoofing, impersonation and non-signature, based attacks in real-time, responding automatically in seconds, and blocking.

Features

  • Machine learning algorithms offer advanced protection against phishing attacks
  • Identifies and prevents business email compromise attempts
  • Works with Office 365, G-Suite and Exchange.
  • Reduces the burden on security and IT teams
  • Easy installation without changing DNS or MX records
  • Analytics such as real time reports on affected mailboxes/spam
  • All attacks are verified by human intelligence teams
  • Sender fingerprinting and advanced mapping of trusted senders
  • End users notified of suspect phishing emails via banners
  • Offers high quality security awareness training

Benefits

  • Reduce risk by resolving unknown phishing threats faster
  • Streamlined Automated Investigation & Response
  • Minimize real human intervention to a minimum
  • Simple setup and Deployment

Pricing

£1.80 to £4.00 a licence

  • Education pricing available
  • Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at clientservices@mednetsec.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

9 7 9 1 4 1 9 7 8 2 0 1 2 2 9

Contact

MEDICARE NETWORK LIMITED Customer Services
Telephone: 0203 355 3785
Email: clientservices@mednetsec.com

Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
IronShield
IronSights
IronTraps
Themis
Federation
IronSchool
Cloud deployment model
Public cloud
Service constraints
None
System requirements
  • Must use either G Suite Premium or Office 365
  • Must have access to the Internet

User support

Email or online ticketing support
Email or online ticketing
Support response times
We operate standard telephone support 10 hours per day, Monday to Friday each week.
24/7 x 365 email support is available at additional cost.
All calls are triaged and prioritised according to severity.
For full details of our support SLA, please contact us.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
None or don’t know
How the web chat support is accessible
Support button is available on web site and tickets may be raised directly.
Web chat accessibility testing
N/A
Onsite support
Yes, at extra cost
Support levels
Standard support is included and provided by telephone, email and web chat.
Additional support levels are available and include on site support.
The help desk is staffed by suitably trained and qualified technical support engineers who can remotely access systems.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
On boarding is provided online by a dedicated team.
This includes access to all documentation, configuration and testing and familiarisation training.
Support is provided by the helpdesk for any additional deployment questions after the initial installation.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
No Data is held by Ironscales
End-of-contract process
At the end of the contract the client either renews and the service continues or they cancel and the service ceases.

Using the service

Web browser interface
Yes
Supported browsers
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
None. Everything is fully accessible via a browser and the mobile application.
Service interface
No
User support accessibility
WCAG 2.1 AAA
API
Yes
What users can and can't do using the API
Native API into Office365 and G-Suite
API documentation
No
API sandbox or test environment
Yes
Customisation available
No

Scaling

Independence of resources
The service is hosted on AWS platform

Analytics

Service usage metrics
Yes
Metrics types
There are various metrics and reports available that are customisable,
Reporting types
  • Real-time dashboards
  • Regular reports

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
IRONSCALES

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least every 6 months
Penetration testing approach
‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
Data sanitisation process
No
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
No data is held.
Data export formats
Other
Other data export formats
N/A . No data is held
Data import formats
Other
Other data import formats
Not Applicable

Data-in-transit protection

Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
This mirrors the AWS SLA
Approach to resilience
The service is duplicated across multiple sites for resilience on AWS, .
Outage reporting
Email alerts are sent.

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Other
Other user authentication
All users must be logged onto their corporate domain in order to access the service.
Access restrictions in management interfaces and support channels
Administrator accounts are allocated to key personnel only.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
Between 1 month and 6 months
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
Between 1 month and 6 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
Institute of Quality & Control Limited
ISO/IEC 27001 accreditation date
04/03/2022
What the ISO/IEC 27001 doesn’t cover
The certificate is valid for the following scope:

development, sales, marketing and services regarding information system security in the field of phishing.
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
Yes
Other security certifications
Yes
Any other security certifications
  • SOC 2 Type 2
  • GDPR Compliance
  • Privacy Shield Compliance

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
The company internal security organisation is aligned to ISO27001 and NIST whilst complying and adhering to contractual, legal and regulatory obligations as required. Our operating standards and procedures include personal, sensitive, critical and business data and where required comply to GDPR directive and any other data security requirements. The board is responsible for ALL obligations relating to Governance, Risk and Compliance across the company ensuring regular audits, assessments and security testing are carried out, (e.g. quarterly, bi-annually and annually).

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
We utilise a series of technologies and services to monitor our network for potential compromise.
Should a compromise be identified remediation actions will be implemented as soon as is reasonably practical
In any event, this will never be later than 72 hours of the potential compromise.
Penetration testing is also carried out every 6 months.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
We utilise a series of technologies and services to monitor our network for vulnerabilities.
Patches are reviewed, tested and deployed weekly in arrears.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
We utilise a number of technologies and services to monitor our network for identifying any compromise.
Should a compromise be identified remediation actions will be implemented as soon as is reasonably practical
In any event, this will never be later than 72 hours of the potential compromise.
Penetration testing is also carried out every 6 months.
Incident management type
Supplier-defined controls
Incident management approach
The status, location and configuration of service components (both hardware and software) are tracked throughout their lifetime.
Incidents may be reported directly to the helpdesk.
Incident reports will be provided to affected users by email.
All of the above is in line with our ISO27001:2013 certification.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
No

Social Value

Fighting climate change

Fighting climate change

We aim to influence our workforce, suppliers and customers through the delivery of our services and solutions by leading by example where possible.
Covid-19 recovery

Covid-19 recovery

We are always looking at ways to improve our workplace conditions that support the COVID-19 recovery effort to ensure all required protocols that include effective social distancing, remote working, and sustainable travel
solutions are assessed frequently.
Tackling economic inequality

Tackling economic inequality

Our Standards of Business Conduct details our commitments to labour and workplace rights. We provide fair working conditions for all our employees including terms and conditions of employment, remuneration, working hours, health and safety, resting time, holiday entitlements and benefits. Supporting economic growth and business creation to enable employment opportunities and training schemes that address skills gaps and result in industry recognised qualifications.
Equal opportunity

Equal opportunity

We believe diversity promotes innovation, opens doors, and creates partnerships that fuel the economy. Ensuring we foster a fair and inclusive workplace, where our people are valued, their differences are respected, and discrimination is eliminated.
Wellbeing

Wellbeing

We support the health and wellbeing of our workforce, including physical and mental health as a prior.

Pricing

Price
£1.80 to £4.00 a licence
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
To prove the capability and to demonstrate the solution, a free 60-90 day trial is offered as a proof-of-value, prior to making a technology selection at no cost limited to 50 users. Full assistance is provided throughout the trial period, effectively providing an implemented service prior to purchase.
Link to free trial
Www.mednetsec.com/contact-us

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at clientservices@mednetsec.com. Tell them what format you need. It will help if you say what assistive technology you use.