AJAR-Tec Limited

Public Address System as a Service

FlexiVox™ enables you to generate automatic multi-lingual dynamic audio announcements without the need for additional infrastructural components. It gives you the flexibility of generating pre-set announcements with variable information, returned to a MP3 or WAV-file in up to 40 languages.

Features

• Cloud based service
• Interface between the principle application and FlexiVox included (Open API)
• A wide range of dynamic announcements can be pre-set
• The output to the principle application is canned (MP3, WAV)
• Not a rigid system, can be tailored to suit customer
• Remote management and support available
• Can support an unlimited number of remote locations
• Monthly analysis of usage and management reports for optimising purposes
• One off perpetual site or group licence
• Subscription based service

Benefits

• No CAPEX required for hardware or systems software
• OPEX based on actual usage (costs control and management)
• Full support to an unlimited number of applications
• Multilingual support up to 40 foreign languages
• Grammar and pronunciation guaranteed free of errors
• High effective announcements based on proven grammar rules, high intelligibility
• Reduces costs of regular maintenance and troubleshooting
• Provides effective communication between head office and other units
• Provides effective communication between customer and user
• Changes in announcement scripts are easy to manage

£1,000.00 to £50,000.00 a licence a year

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@ajartechnology.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

979143696904889

Contact

Sales Department
0800 6122680
sales@ajartechnology.com

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
• Service constraints: There are no constraints
• System requirements:
  • Ability to receive audio files over the internet
  • Firewalls, secure receipt of files

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Default: Monday to Friday 9am - 5.30pm ; Extended support subject to additional agreement
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: No
• Support levels: We can provide on site and remote technical support. Support packages are costed according to the solution volume, location and expected number of announcements.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Assisting client in implementing FlexiVox API
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: Contract is for 12 month period and renewable against the expiration date after review with customer 2 months in advance. Data is extracted automatically as per the terms and conditions of the contract.
• End-of-contract process: There are no applicable additional costs at the end of the contract.

Using the service

• Web browser interface: No
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Windows
• Designed for use on mobile devices: No
• Service interface: No
• User support accessibility: None or don’t know
• API: Yes
• What users can and can't do using the API: AviaVox Interace Protocol (XML based); Users can generate audio announcements
• API documentation: Yes
• API documentation formats: PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Interface will be based on the API provided by AviaVox. Announcement structures are customised to the customer needs.

Scaling

• Independence of resources: A central virtual server is set up for each customer

Analytics

• Service usage metrics: Yes
• Metrics types: Quarterly user reports and statistics are provided
• Reporting types: Regular reports

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: FlexiVox by Aviavox

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: In-house
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: Digital audio
• Data export formats: Other
• Other data export formats:
  • PCM
  • WAV
  • OGG
  • MP3
  • XML Meta data like annoucement texts
• Data import formats: Other
• Other data import formats: XML messages containing announcement triggers (based on API)

Data-in-transit protection

• Data protection between buyer and supplier networks: Other
• Other protection between networks: Firewalls
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: 99,998% in line with data centre availability guarantee
• Approach to resilience: It is virtually managed by AviaVox
• Outage reporting: By email

Identity and authentication

• User authentication needed: Yes
• User authentication: Username or password
• Access restrictions in management interfaces and support channels: Not applicable
• Access restriction testing frequency: At least every 6 months
• Management access authentication: Username or password

Audit information for users

• Access to user activity audit information: You control when users can access audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: You control when users can access audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: Aviavox proprietary protocols
• Information security policies and processes: AviaVox' proprietary policies and processes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Very few components deployed as this is a hosted SaaS application. Host devices are monitored for performance and changes made to capacity and performance as required in a Virtual Environment
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Security and vulnerability scans and reviews of our application development and updates are a standard development feature; Dependent on severity – high risk assessed threats are immediate with lesser level threats patches deployed as applications are updated; from core hardware and software suppliers data and our own threat monitoring tools
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Proprietary threat monitoring and Anti virus tools; Automatically dealt with by the above process and assess the identified risk profile relevance
• Incident management type: Supplier-defined controls
• Incident management approach: • automated monitoring tools for performance of components and application which alert our support process; • via email, online communication tools such as Zoom/Teams/Skype and email; • incident reports provided using the same communication tools at intervals during issue resolution and closure of event

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Fighting climate change:

  Fighting climate change

  What is our pledge?; In order to support our organisation’s commitment to environmental sustainability and social value, we have a core working party (ESS Group, Environmental, Sustainability & Social Value) who lead and promote initiatives that contribute to our roadmap and values. ; The group are responsible for suggesting, recommending, initiating and communicating plans for developing or increasing the environmental sustainability roadmap. Plans are categorised into short, medium and long term roll out, and scored with consideration made against cost, implementation timeframes, achievability, business benefit and environmental benefit. We aim for 3-5 measurable and realistic targets within each timeframe.; Why is it important?; We want to act in a way which ensures natural growth for our business, whilst ensuring future generations have opportunities to live and work in a sustainable environment. ; Our sustainable goals for this year include; ; • Increasing recycling to over 90% across the business; • Increase our electric vehicle fleet where possible and viable; • Increase localised work bases to limit travel to sites; • Decommissioned equipment to be re-purposed for use. 85% of all decommissioned equipment to be re-purposed by end of 2022
• Covid-19 recovery:

  Covid-19 recovery

  Delivering Client Services and Protecting Our People.; The World Health Organisation declared the COVID-19 outbreak a Public Health Emergency of International Concern on 30th January 2020 and a pandemic on the 11th March 2020. The pandemic has affected millions of people and caused unprecedented disruption to businesses world-wide.; AJAR Technology continues its commitment to our people, our clients and their customers and has worked hard to maintain services where at all possible whilst ensuring safety and responsibility are at the heart of how we work. We are in regular contact with our clients, making sure we understand their specific challenges and requirements, and ensuring that we do everything we can to prevent the spread of the virus during the delivery of our services.; ; Our Senior Management Team has developed and delivered clear and thorough protocols for all of our people, both office based and with our ICT / Engineering teams to enable and ensure that the necessary technological platforms for new work systems are available where needed.; ; As a supplier of Digital and Physical SMART Buildings Solutions to a number of Central Government Departments, Police and HM Prisons, many of our employees are recognised as Key Workers and it was deemed essential that they continue to perform their duties to support Critical National Infrastructure during the pandemic. We have agreed protocols in place with a number of our clients to deal with emergency and maintenance regimes considered to be critical.; During this evolving and unprecedented crisis, we have adapted our working practices to ensure the health and safety of all employees, and all we serve.
• Tackling economic inequality:

  Tackling economic inequality

  Ajar Technology take social and environmental factors into consideration alongside financial factors in making decisions on the purchase of goods and the commissioning of services. Our purchasing decisions should where possible consider whole life cost and the associated risks and implications for society and the environment. Procurement can make a significant contribution to our goals of sustainable economic development and resource minimisation by ensuring that the hardware and services we buy consider optimum environmental performance. Procurement has an additional role to play in minimising any risk of social exploitation within the supply chain. We believe that this not only makes business sense, it also has the potential to improve the living and working standards of people around the world. This policy clarifies the expectation that our staff and suppliers must have a respect for our ethical standards in the context of their own particular culture and that relationships with our suppliers are based on the principle of fair and honest dealings at all times. The same principle of fair and honest dealings must be extended to all others with whom our suppliers do business, including employees, sub-contractors and other third parties and their local communities. ; Ajar Technology’s ethical supply chain policy requires that the ethical issues and social responsibility within supply chains are understood and addressed when managing business to business supplier relationships and through the purchasing of goods and services from our suppliers.
• Equal opportunity:

  Equal opportunity

  Ajar Technology believes the skills, capabilities and talents of its employees are the key to its success. The Company benefits enormously from the diversity and variety of its workforce and is fully committed to maintaining and encouraging this diversity. The richer mix of people, ; skills and cultures - the greater the range of inputs, viewpoints and experiences. Because of this, Ajar Technology UK is fully committed to being an equal opportunities employer, defined by its diversity and opposition to all forms of unlawful and unfair discrimination.; Equality of opportunity refers to the fair treatment of individuals at work and employment decisions being made on relevant, objective criteria. The Company will not discriminate on the grounds of gender, race, disability, sexuality, religion, philosophical belief, political belief, trade union membership or age. Diversity is about bringing together a rich mix of people with differing perspectives and from different backgrounds, and creating an environment in which those differences are valued. ; Diversity improves competitiveness by enlarging the potential for ideas and innovation, one of Ajar Technology UK key principles. It is therefore a business imperative and part of the Company’s corporate and social responsibility.
• Wellbeing:

  Wellbeing

  Staff wellbeing is important to our business and this is supported through continuous professional development for our personnel, hybrid working options and social events to encourage team building. We believe that giving various benefits and work and training options we empower our people to work positively, productively and ensure they continue to be engaged, motivated and healthy.

Pricing

• Price: £1,000.00 to £50,000.00 a licence a year
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@ajartechnology.com. Tell them what format you need. It will help if you say what assistive technology you use.