31TEN CONSULTING LIMITED

Specialist local government services end to end cloud support

31ten will help you identify your requirements, procure systems, manage suppliers, implement cloud software and provide training and change management for specialist local government services and systems. These include; housing, adult social care, children's services, planning & building control, regulatory & environmental services and customer services.

Features

• Detailed assessment of the current service environment
• Establish strategic requirements for services
• Assess total cost of ownership of existing and new system
• Identify the strengths, weaknesses and opportunities in current delivery model
• Development of business case to support decision making
• Engage service stakeholders to ensure buy in to new system
• Benefits tracking

Benefits

• Define the return of investment over three to five years
• Identify the payback period on any up front capital investment
• Deliver a greater range of automated digital services
• Lower organisational costs to fulfil customer service requests
• Increased productivity for staff
• Better use of data to support decision making

£600 to £1,800 a unit a day

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@31tenconsulting.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

979219647267486

Contact

Paul Milmore
07786 335051
info@31tenconsulting.co.uk

Planning

• Planning service: Yes
• How the planning service works: How the planning service works:; Scoping call with the customer, followed by:; a) Discover; b) Design; c) Deliver; d) Drive benefits
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: How the training service works: In partnership with third party suppliers
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: How the migration service works: We invoke designs set in the planning stage to build, migrate and transform specified services, applications and data to meet requirements and agreed designs across the following areas:; a) Development; b) Test; c) UAT; d) Production; e) Data migration; f) Service management; h) Service Transformation
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: How the quality assurance and performance testing service works: We transition services to an operational and supportable mode. Provide continuous service improvement and development across customers' models in:; a) Service inception; b) Service validation; c) Knowledge transfer; d) Handover; e) Release and sign off; f) Optimisation; g) Change management

Security testing

• Security services: No

Ongoing support

• Ongoing support service: No

Service scope

• Service constraints: We have no constraints that buyers should be aware of

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Email support is available Monday to Friday within standard working hours. Weekend support can be available if required
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: Technical account manager support is available Monday to Friday through standard office hours

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  Fighting climate change

  Fighting climate change

  31ten is committed to leading the industry in minimising the impact of its activities on the environment. ; ; We recognise that our operations and client engagements may influence the local, regional, and global environment. 31ten is committed to providing a high quality service while reducing this potential environmental impact. ; ; As such, environmental regulations, laws and codes of practice will be adhered to and regarded as setting the minimum standards of environmental performance. ; ; 31ten seeks to demonstrate leadership and continued improvement in sustainability and reduced environmental impact amongst staff, clients, and broader network. ; ; We regularly monitor our carbon footprint and are willing to share the most recent outcome with interested parties. ; ; Staff, Directors, temporary employees, and partners have a duty to consider the environmental impact of their work for 31ten. Staff are actively encouraged to work in an environmentally responsible manner. ; ; Directors are responsible for delivering planned actions to meet environmental targets set by 31ten. ; ; 31ten aims to ensure that: ; ; Public transport is used for business travel and travel to work, where possible. ; ; Material consumption is reduced - 31ten operates as a paper-free organisation. ; ; Waste is reduced through reuse and recycling - Recycling stations are made available throughout 31ten offices. ; ; Energy consumption is reduced – Motion sensor lighting is installed in 31ten offices to reduce unnecessary or accidental wastage. ; ; Office space is procured through providers who share our commitment to reduced environmental impact. ; ; Environmental awareness is promoted amongst staff. ; ; Procurement activities and provider selection includes environmental impact considerations, including using local suppliers wherever possible. ; ; Our partners, associates and sub-contractors share a similar commitment to minimising their impact on the environment. ; ; Periodically use an accredited program to offset the greenhouse gas emissions generated by our activities.

Pricing

• Price: £600 to £1,800 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@31tenconsulting.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.