THRIVE LEARNING LIMITED

Thrive LMS/LXP Platform

Thrive is an AI-powered learning and knowledge platform that brings learning, skills, communication, mentoring and performance together in one place. It acts as a single digital front door, helping organisations onboard, upskill, stay compliant and connect people with the knowledge and tools they need to perform.

Features

• AI-powered search across learning, knowledge and connected workplace systems
• Personalised learning pathways tailored to role, skills and individual needs
• Centralised learning management for courses, pathways, events and compliance
• Skills tracking to identify gaps and support targeted workforce development
• Integrated mentoring and coaching with smart matching and progress tracking
• Social learning spaces for collaboration, knowledge sharing and engagement
• Real-time analytics and dashboards with AI-driven insights and reporting
• Mobile access via responsive web and branded offline-capable mobile app
• Secure single sign-on and API integrations across enterprise technology stack
• AI content creation for rapid development, translation and assessment generation

Benefits

• Improve onboarding speed and consistency through personalised, automated learning journeys
• Reduce time spent searching by surfacing instant answers across systems
• Maintain compliance effortlessly with automated assignments, tracking and real-time reporting
• Enable managers to track skills, performance and progress in place
• Support frontline and remote workers with offline mobile learning access
• Encourage collaboration by sharing knowledge, conversations and user-generated content securely
• Accelerate content creation using AI-generated modules, quizzes and translations quickly
• Integrate tools seamlessly to streamline workflows and reduce context switching
• Increase engagement with personalised recommendations, social spaces and campaigns easily
• Gain actionable insights confidently using AI-driven analytics and dashboards

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at lyndsay.dare@thrivelearning.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

979349873258340

Contact

THRIVE Learning
07908 854 353
lyndsay.dare@thrivelearning.com

About your service

• Service categories:

  Applications

  Production and operations

  Service industry and public sector operations

  • Other
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: Thrive is delivered as a cloud-based SaaS platform and requires an internet connection, except where offline access is supported via the mobile app. Planned maintenance is minimal and scheduled in advance. Some advanced integrations, enhanced connectors and full mobile app whitelabelling are optional, scoped services. Reporting dashboards are accessed on demand rather than via scheduled report distribution. Thrive integrates primarily through APIs and standard connectors, and functionality is aligned to supported browsers and mobile operating systems.
• System requirements:
  • Modern web browser supporting HTML5, JavaScript and secure HTTPS connections
  • Stable internet connection for web access and real-time platform updates
  • Supported mobile devices for iOS or Android Thrive mobile application
  • Organisational single sign-on identity provider for optional SSO configuration
  • User devices capable of video, audio and interactive content playback
  • Network permissions allowing secure access to Thrive cloud endpoints
  • Email access to receive platform notifications and manager digest summaries
  • API access permissions for organisations enabling system integrations
  • Secure device configuration aligned to organisational security policies
  • Updated operating systems supported by mainstream browser vendors

User support

• Email or online ticketing support: Yes
• Support response times: 24 X 5 support; First Response times are available in our SLA ; Urgent: 30 min, High: 1 hour, Normal: 4 hours, Low: 8 hours
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: EN 301 549
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: EN 301 549
• Web chat accessibility testing: Accessibility is considered as part of Thrive’s broader quality and usability testing approach for the Thrive support bot. Testing focuses on ensuring the chat can be used with common assistive technologies and follows recognised accessibility best practice.; ; This includes checks for keyboard-only navigation, screen reader compatibility, clear labelling of interactive elements and appropriate handling of focus and dynamic content. Accessibility behaviour is also supported by regular updates and improvements from the underlying chat technology, which is designed and tested with inclusive use in mind.; ; In addition, Thrive monitors user feedback and support interactions to identify and address any accessibility-related issues. Insights from customers help inform ongoing improvements and configuration choices, ensuring the support bot continues to provide an accessible and usable experience for a wide range of users.
• Onsite support: Yes, at extra cost
• Support levels: Thrive provides a single standard support level for all customers, with optional add-on services available.; ; Standard support is included within the subscription and provides 24/5 access to Thrive’s technical support team via ticketing, email and phone. Support requests are prioritised and handled in line with defined service level targets. This covers platform availability, technical incidents, configuration queries and general usage support.; ; An optional Dedicated Support add-on is available for customers requiring enhanced service. This service costs £25,000 per year and provides named, prioritised access to a dedicated support specialist who is familiar with the customer’s platform configuration. The service offers continuity, faster issue resolution and proactive guidance.; ; Thrive plans to introduce an End User Support add-on in Q1 2026, providing direct support to end users.
• Support available to third parties: Yes
• AI chatbot: Yes

Onboarding and offboarding

• Getting started: Thrive supports organisations to start using the service through a structured implementation and enablement approach designed to drive early adoption and long-term success.; ; During implementation, organisations are supported by a dedicated project team, including an Implementation Specialist, who guides platform setup, configuration and initial rollout. This includes onboarding workshops, platform configuration support and guidance on content structure, user management and integrations.; ; Thrive provides online training through guided sessions, live workshops and on-demand resources. Comprehensive user documentation, knowledge base articles and enablement guides are available to support administrators, managers and learners. These resources cover day-to-day use, configuration, reporting and best practice.; ; Additional support is available through optional professional services, including bespoke training sessions, rollout support and optimisation workshops. While Thrive does not typically require onsite training, it can be delivered where appropriate as part of a scoped engagement.; ; This blended approach ensures users can quickly and confidently start using the platform, supported by clear guidance and ongoing access to expertise.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: At the end of the contract, organisations can extract their data from Thrive in a structured and secure manner.; ; Authorised administrators can export key data directly from the platform using built-in reporting and export tools. This includes user records, learning activity, completion history, assessment results and reporting datasets, which can be downloaded in standard file formats such as CSV for use in other systems.; ; Where required, Thrive can also support data extraction through its API, allowing organisations to retrieve relevant datasets programmatically and integrate them into downstream systems or archives.; ; As part of contract offboarding, Thrive works with organisations to agree the scope and timing of data extraction to ensure continuity and compliance with data protection requirements. Data remains accessible for a defined period following contract termination to allow exports to be completed.; ; Once data extraction has been confirmed, Thrive securely deletes or anonymises remaining data in line with contractual terms and its data retention and privacy policies, ensuring information is handled responsibly and transparently.
• End-of-contract process: At the end of the contract, Thrive works with the organisation to ensure a clear and orderly offboarding process.; ; Access to the platform continues until the agreed contract end date. During this period, authorised administrators can export data using Thrive’s reporting tools or APIs, in line with agreed data retention and privacy requirements. Standard support remains available up to contract expiry to assist with queries related to access, data extraction and offboarding.; ; The contract price includes use of the platform for the agreed term, standard support, access to documentation and the ability to export data using built-in tools. There is no charge for standard data exports or routine offboarding activities.; ; Any additional services, such as extended access beyond the contract end date, bespoke data extracts, migration support to another system or additional consultancy, may be provided at an additional cost and are scoped and agreed in advance.; ; Following contract termination and confirmation of data extraction, Thrive securely deletes or anonymises remaining data in accordance with contractual obligations and data protection policies.
• Documentation accessibility standard: EN 301 549

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Chrome
  • Safari
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • MacOS
  • Windows
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Thrive is available via desktop web browsers and a dedicated mobile app. The desktop experience provides full administrative functionality, content creation, configuration, reporting and detailed analytics. The mobile app focuses on learner access, enabling users to view content, complete learning, engage with social spaces, receive notifications and search for knowledge on the move. Mobile users can download content for offline access and resume learning when reconnected. Some advanced administration and reporting features are desktop-only to maintain usability and performance on smaller devices.
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: Thrive provides a modern, web-based interface designed for ease of use and rapid adoption. Users access a personalised homepage that acts as a single digital front door, surfacing relevant learning, knowledge, communications and tasks based on role and preferences. Navigation is simple and consistent across devices, with intuitive search, clear menus and responsive design. Administrators and managers are provided with dedicated views for managing content, users and reporting, while learners benefit from a clean, engaging experience that supports self-directed and guided learning.
• Accessibility standards: EN 301 549
• Accessibility testing: Accessibility is considered as part of Thrive’s overall design, development and quality assurance processes. Interface testing includes checks to ensure the platform can be used effectively with common assistive technologies and alternative input methods.; ; Testing focuses on areas such as keyboard-only navigation, screen reader compatibility, logical focus order, clear labelling of interactive elements and readable content structures. Thrive validates usability across devices and screen sizes, testing colour contrast and responsive behaviour where applicable.; ; Accessibility improvements are further informed by feedback from customers and users, including those who use assistive technologies. Insights from this feedback help shape ongoing enhancements, which are delivered through Thrive’s regular release cycle to continually improve accessibility and usability across the platform.
• API: Yes
• What users can and can't do using the API: Thrive provides a REST-based API that allows customers to integrate Thrive with other business systems and automate key processes.; ; Using the API, users can set up the service by securely connecting external systems for user provisioning and lifecycle management. This includes creating, updating and deactivating user accounts, syncing organisational structures and assigning users to audiences or groups based on source system data. Authentication is handled securely using API keys and access controls.; ; Users can make changes through the API by updating user profile data, triggering enrolments, syncing learning activity data and supporting integrations with HR, identity or reporting platforms. The API is commonly used to keep Thrive aligned with source-of-truth systems and reduce manual administration.; ; The API is designed to support the most common and high-value integration use cases, with clearly defined, well-documented endpoints that ensure reliability and data integrity. Some advanced configuration and administrative settings are intentionally managed through the Thrive user interface to provide greater control and visibility. API access is permission-based and operates within documented limits to maintain consistent platform performance.; ; Further technical details are available at https://docs.thrivelearning.com/apidocs
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Thrive can be customised to reflect each organisation’s structure, branding and ways of working.; ; Organisations can customise branding (logos, colours and imagery), homepage layout, navigation, audiences, learning pathways, skills frameworks, content structure and communications. User experiences can be tailored by role, team, location or skill level, ensuring people see relevant content and tools. Integrations, automation rules and reporting views can also be configured to align with organisational processes.; ; Customisation is primarily managed through Thrive’s admin interface using configuration settings, visual editors and rules-based automation. Administrators can create and manage content, pathways, skills, audiences and communications without technical development. Where required, APIs can be used to support integration-led configuration, such as user provisioning and audience assignment. Additional support is available through Thrive’s professional services for more complex setups.; ; Customisation is controlled through role-based permissions. Super Admins and Learning Admins manage platform configuration and content. Managers can tailor learning and assignments for their teams, while learners can personalise their own experience through preferences, saved content and recommendations.

Scaling

• Independence of resources: Thrive is delivered as a cloud-based, multi-tenant SaaS platform hosted on scalable infrastructure. Resources are dynamically managed to ensure performance and availability remain consistent as demand fluctuates. The platform uses isolation, monitoring and automated scaling to prevent individual organisations’ usage from impacting others. Capacity is continuously monitored, and resources are adjusted in real time to maintain service levels. This approach ensures users experience reliable performance regardless of overall platform demand.

Analytics

• Service usage metrics: Yes
• Metrics types: Thrive provides a range of service usage metrics through built-in dashboards and reports. These include user activity and engagement, course and pathway enrolments and completions, assessment results, skills progress, content usage, search behaviour and campaign performance. Managers can view team-level metrics, while administrators can access organisation-wide insights. Metrics are updated in near real time and can be filtered by audience, role, time period or content type, enabling organisations to monitor adoption, track compliance and understand learning impact effectively.
• Reporting types:
  • Real-time dashboards
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest: Physical access control, complying with another standard
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type: Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: Authorised administrators can export data directly from Thrive using built-in reporting and export tools. Data such as user records, learning activity, completions and assessment results can be downloaded in standard formats, including CSV. Where required, data can also be retrieved programmatically using Thrive’s API to support integration or archiving needs. Exports are permission-controlled and completed securely in line with organisational and data protection requirements.
• Data export formats:
  • CSV
  • Other
• Other data export formats: PDF
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Thrive guarantees 99.99% monthly availability for the production platform, measured on a calendar-month basis, excluding planned maintenance. This reflects Thrive’s commitment to providing a highly resilient and reliable service.; ; Availability is governed by Thrive’s Service Level Agreement (SLA), which defines uptime targets, incident severity levels and response expectations. Planned maintenance is communicated in advance and scheduled to minimise disruption.; ; If Thrive fails to meet the guaranteed availability level in a given month, service credits are applied in line with the SLA. Credits are issued as additional service time added to the customer’s subscription, rather than financial refunds. The level of service credit awarded is proportionate to the severity and duration of the availability breach, up to a defined maximum.; ; Full details of availability calculations, exclusions, service credit thresholds and claim processes are set out in Thrive’s published SLA documentation:; https://docs.thrivelearning.com/docs/thrive-platform-service-level-agreement-sla; ; This approach ensures transparency, accountability and continuity of service for organisations using the Thrive platform.
• Approach to resilience: Thrive is designed as a resilient, cloud-native SaaS platform, built to maintain availability, performance and data integrity even in the event of component failures.; ; The service is hosted on Amazon Web Services (AWS) and deployed using highly available, fault-tolerant architecture. Thrive operates across multiple availability zones within the AWS London region, ensuring there is no single point of failure at the infrastructure level. If one component or zone becomes unavailable, traffic is automatically routed to healthy resources without user intervention.; ; Platform services are continuously monitored, with automated scaling and recovery mechanisms in place to respond to changes in demand or unexpected events. Data is replicated and backed up regularly, supporting rapid recovery and minimising data loss in the event of an incident.; ; Resilience is further supported through routine testing, patching and maintenance processes, all designed to minimise disruption. Planned maintenance is scheduled in advance and communicated to customers.
• Outage reporting: Thrive provides clear and transparent communication when service issues or outages occur.; ; A public system status dashboard is available, providing visibility of current service status, uptime information and details of any active or resolved incidents. This enables users to independently check availability at any time.; ; Organisations can subscribe to email notifications from the status dashboard to receive updates on incidents, progress and resolution.; ; Thrive does not currently provide a dedicated outage reporting API. Availability and incident information is communicated through the public status dashboard, with additional updates provided by the support team where appropriate.; ; Incidents are managed in line with defined service levels, and information is shared until service is fully restored.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Access to Thrive’s management interfaces and support channels is controlled through role-based access controls and authentication measures. Administrative functions are restricted to authorised users based on assigned roles, ensuring individuals can only access features relevant to their responsibilities. Secure authentication methods, including single sign-on where enabled, are used to protect access. Support channels verify user identity before sharing account-specific information. Permissions are reviewed and managed by organisations to maintain appropriate access levels and reduce the risk of unauthorised access.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: SOC 2 Type I; Cyber Essentials
• Information security policies and processes: Thrive follows a structured information security management framework aligned to recognised industry standards and best practice. Thrive is ISO/IEC 27001 certified, SOC 2 Type I certified, and Cyber Essentials certified, demonstrating a robust approach to managing information security across people, processes and technology.; ; Information security policies cover areas including access control, data protection, incident management, risk and vulnerability management, change management and supplier security. Policies are formally documented, approved by senior leadership and reviewed regularly to ensure they remain effective and up to date.; ; Security governance is clearly defined, with accountability held at senior management level and day-to-day responsibility assigned to dedicated security and engineering leads. Compliance is enforced through technical controls, role-based access, secure development practices and mandatory staff training.; ; Thrive operates continuous monitoring, regular internal reviews and independent security testing to validate controls and identify areas for improvement. Security incidents are managed through a formal incident response process, including escalation, investigation and remediation.; ; All staff receive security and data protection training during onboarding and through ongoing awareness programmes, supporting consistent adherence to security policies across the organisation.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Thrive follows structured configuration and change management processes aligned to its ISO 27001 certified Information Security Management System. Platform components are tracked throughout their lifecycle using version control, configuration management and documented release processes. All changes are reviewed, tested and approved before deployment.; ; Security impact is assessed as part of the change process, including review of access controls, data handling and potential risk. Changes are deployed through controlled release pipelines with monitoring and rollback procedures in place, ensuring stability, security and traceability across the service.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: Thrive operates a structured vulnerability management process aligned to its ISO 27001 Information Security Management System. Potential threats are identified through continuous monitoring, regular internal reviews, automated scanning and independent third-party security testing, including penetration testing.; ; Information about emerging threats is sourced from security tooling, vendor advisories, trusted industry sources and external security partners. Identified vulnerabilities are assessed based on risk, impact and exploitability.; ; Patches and remediation actions are prioritised accordingly and deployed in line with defined internal timelines, with critical issues addressed as a priority. Updates are tested before release to ensure service stability and security are maintained.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Thrive uses continuous protective monitoring to identify potential compromises across its platform and infrastructure. This includes automated alerts, log monitoring and security tooling to detect unusual activity, unauthorised access attempts or anomalous behaviour.; ; When a potential compromise is identified, it is investigated promptly through Thrive’s incident response process. Actions may include containment, remediation, escalation and customer communication where required.; ; Security incidents are prioritised based on severity and risk, with response initiated as soon as an issue is detected. Monitoring and response processes are designed to minimise impact and restore normal service quickly and securely.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: Thrive operates a defined incident management process aligned to its information security and service management practices. Pre-defined procedures are in place for common incident types, including service availability issues and security events, ensuring consistent and timely response.; ; Users can report incidents through Thrive’s support channels, including the support portal, email or phone. Incidents are logged, prioritised and managed in line with agreed service levels.; ; Updates are provided during incidents where appropriate, and post-incident summaries or reports can be shared on request. This approach ensures transparency, accountability and continuous improvement.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 25%
• Between £250,000 and £500,000: 27.5%
• Between £500,001 and £1,000,000: 30%
• Between £1,000,001 and £2,500,000: 32.5%
• Between £2,500,001 and £5,000,000: 35%
• Over £5,000,001: 37.5%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Approachable Certification Limited
• ISO/IEC 27001 accreditation date: Monday 30 September 2019
• What the ISO/IEC 27001 doesn’t cover: Thrive's ISO/IEC 27001:2022 certification covers information security for processes based from its Nottingham office, specifically in the development, provision, maintenance, support, and protection of hosted digital learning platforms, content and tools, mobile application, customer and company data, and associated infrastructure. Any activities, assets, or processes outside this defined scope—such as those not based in the Nottingham office or unrelated to the listed services—are not covered by the certification.
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: Bcf87ef1-fd5a-4f09-a715-dea2569ff8fb
• Cyber essentials plus: No
• Cyber Essentials Alternative: None of the criteria
• Other security certifications: Yes
• Any other security certifications: SOC 2 Type I

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Advertising of supply chain opportunities openly and to ensure they are accessible to a diverse range of businesses, including advertising all subcontracting opportunities on Contracts Finder
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Plans for positive actions with community groups.
    • Measures for making facilities used in the delivery of the contract available for community groups, education or training
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at lyndsay.dare@thrivelearning.com. Tell them what format you need. It will help if you say what assistive technology you use.