PRACTICE INDEX LTD
Practice Index HUB
Manage your GP practice HR, learning, finance and compliance - All in one place
Features
- HR Package
- Learning Package
- Finance Package
- Compliance Package
- Groups Manager
Benefits
- HR, learning, finance and compliance - All in one place
- Encourages collaboration between staff and practices
- An easy to use and accessible platform
Pricing
£325 a unit a year
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at info@practiceindex.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 14
Service ID
9 7 9 3 9 8 1 3 6 7 3 4 8 4 3
Contact
PRACTICE INDEX LTD
James Dillon
Telephone: 02070995510
Email: info@practiceindex.co.uk
Service scope
- Software add-on or extension
- No
- Cloud deployment model
- Private cloud
- Service constraints
- No
- System requirements
- Just a web browser is required
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- Usually within an hour between 8.30am - 6pm weekdays.
- User can manage status and priority of support tickets
- No
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Onsite support
- Yes, at extra cost
- Support levels
- We have step-by-step guides and videos on how to do everything. Or speak to our support team who will be happy to help. Once you are logged in there is a “Help” link at the top of every page (in the top orange bar) of the HUB. Click that for more help and support options.
- Support available to third parties
- No
Onboarding and offboarding
- Getting started
- Our full support is included with all our services. That includes online, email and telephone support. Users can also book a remote support session and demo at a time and date that suits them.
- Service documentation
- Yes
- Documentation formats
-
- HTML
- End-of-contract data extraction
- Users can download certain data into spreadsheets.
- End-of-contract process
- No additional costs.
Using the service
- Web browser interface
- Yes
- Supported browsers
-
- Internet Explorer 11
- Microsoft Edge
- Firefox
- Chrome
- Safari
- Application to install
- No
- Designed for use on mobile devices
- Yes
- Differences between the mobile and desktop service
- The HUB is fully responsive so it adapts to any screen size.
- Service interface
- No
- User support accessibility
- WCAG 2.1 AA or EN 301 549
- API
- No
- Customisation available
- Yes
- Description of customisation
- You can customise many areas of your HUB depending on your practice requirements.
Scaling
- Independence of resources
- Our cloud hosted system is designed to be scaled out in line with the needs of our growing customer base. We monitor the performance of our service and optimise or add additional resources as appropriate.
Analytics
- Service usage metrics
- Yes
- Metrics types
- User activity and usage.
- Reporting types
-
- Real-time dashboards
- Regular reports
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Baseline Personnel Security Standard (BPSS)
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
- United Kingdom
- User control over data storage and processing locations
- No
- Datacentre security standards
- Managed by a third party
- Penetration testing frequency
- At least once a year
- Penetration testing approach
- ‘IT Health Check’ performed by a CHECK service provider
- Protecting data at rest
-
- Physical access control, complying with another standard
- Encryption of all physical media
- Data sanitisation process
- Yes
- Data sanitisation type
-
- Explicit overwriting of storage before reallocation
- Deleted data can’t be directly accessed
- Equipment disposal approach
- A third-party destruction service
Data importing and exporting
- Data export approach
- PDF or spreadsheets
- Data export formats
-
- CSV
- Other
- Other data export formats
- Data import formats
- CSV
Data-in-transit protection
- Data protection between buyer and supplier networks
- TLS (version 1.2 or above)
- Data protection within supplier network
- TLS (version 1.2 or above)
Availability and resilience
- Guaranteed availability
- We target availability of 99.9% for our services during business hours (identified as 0900 Monday to 1730 Friday).
- Approach to resilience
- Available on request
- Outage reporting
- Notifications on the platform dashboard, email and social media.
Identity and authentication
- User authentication needed
- Yes
- User authentication
- Username or password
- Access restrictions in management interfaces and support channels
- The system employs role based access control to limit access to data and functionality to the appropriate users. These roles can be managed by system administrators.
- Access restriction testing frequency
- At least every 6 months
- Management access authentication
- Username or password
Audit information for users
- Access to user activity audit information
- Users have access to real-time audit information
- How long user audit data is stored for
- At least 12 months
- Access to supplier activity audit information
- Users have access to real-time audit information
- How long supplier audit data is stored for
- At least 12 months
- How long system logs are stored for
- At least 12 months
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- No
- Other security certifications
- No
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- No
- Security governance approach
- Cyber Essentials
- Information security policies and processes
- Security policies and procedures
Operational security
- Configuration and change management standard
- Supplier-defined controls
- Configuration and change management approach
-
Our Change Management Process for software and systems:
> Someone identifies a needed change.
> A request for the change is submitted.
> The request is reviewed to assess its impact and feasibility, considering potential risks and how critical the change is to the system.
> The change is either approved to proceed or declined.
> Approved changes are scheduled for implementation.
> A "means of escape" includes procedures for aborting and recovering from unsuccessful changes and unforeseen events
Additionally, we perform security testing regularly, with extra focus after major changes to infrastructure or services. - Vulnerability management type
- Supplier-defined controls
- Vulnerability management approach
- We use industry standard security controls (e.g. firewalls, encryption, ids, anti-dos) to mitigate threats. We also use various tools, monitoring software, penetration testing, user feedback and industry resources to help us identify potential threats and vulnerabilities. Our product team then deploys solutions quickly and efficiently, minimising downtime for the service.
- Protective monitoring type
- Supplier-defined controls
- Protective monitoring approach
- We use an automated log auditing system (IDS) to monitor system logs and trigger alerts for further investigation by a relevant team. We also keep extensive application auditing data to be able to identify potential misuse.
- Incident management type
- Supplier-defined controls
- Incident management approach
-
A structured approach to handling security incidents consists of:
> We have a pre-defined process for all stages of an incident:
> Detection and investigation
> Planning how to respond
> Collecting evidence
> Deciding how serious it is
> Recovering and communicating to everyone affected
We report relevant security incidents promptly and clearly.
Users can report incidents through a support email ticket or phone.
All incidents are documented with details, actions taken, next steps, and a reference for further actions.
Secure development
- Approach to secure software development best practice
- Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)
Public sector networks
- Connection to public sector networks
- No
Social Value
- Social Value
-
Social Value
- Equal opportunity
- Wellbeing
Equal opportunity
Our organisation is dedicated to ensuring equal opportunities for everyone. Our policy ensures that no customer or individual affiliated with our organisation is subjected to unfavourable treatment.Wellbeing
Our organisation holds the belief that the mental health and well-being of our employees are crucial for the success and sustainability of our organisation.
Pricing
- Price
- £325 a unit a year
- Discount for educational organisations
- No
- Free trial available
- No
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at info@practiceindex.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.