SYNAPSE CONSULTANTS LIMITED
Cloud Support
PowerCloud is the comprehensive multi cloud solution that delivers more power to your IT operations with less fuss. It provides efficiency and simplicity by significantly reducing your IT suppliers from four to one. Transforming your business technology through a truly modern suite of managed products and services
Features
- Power Cloud - Supercharged Cloud
- Cloud Support - Fully Managed
Benefits
- Cloud Supercharge Your Infrastructure
- Multi Cloud Support. More Flex. More Power
- Enhanced Storage. More Data. Less Cost
- 4x Reduced Cost of Ownership
- Secure. Agile & Flexible. Scale on Demand
Pricing
- Education pricing available
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at sales@synapse360.com.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 15
Service ID
9 7 9 4 1 1 3 8 3 2 5 2 9 4 9
Contact
SYNAPSE CONSULTANTS LIMITED
Sales Team
Telephone: 03306600001
Email: sales@synapse360.com
About your service
- Service categories
-
Cloud Support Services
Managed Cloud
Managed Private Cloud
- Managed Private IaaS
- Managed Private SaaS/PaaS
- Application management
Managed Public cloud
- Managed Public IaaS
- Managed Public SaaS/PaaS
- Application management
Managed Hybrid Cloud
- Managed Hybrid IaaS
- Managed Hybrid SaaS/PaaS
- Application management
Service scope
- Service constraints
- Hosting IOM (Isle of Man) or UK
User support
- Email or online ticketing support
- Yes
- Support response times
- SLA's in place. P1 - P5. 24x7. But Standard support is Monday to Friday 9-5. Questions typically within 24 hours or less. Quicker if Business Critical. Please see SLA service guide for details.
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- WCAG 2.2 AA
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- Yes
- Web chat support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support accessibility standard
- WCAG 2.2 AA
- Web chat accessibility testing
-
We have undertaken web chat testing with assistive technology users as part of our ongoing commitment to accessibility and inclusive design. Testing has included users who rely on screen readers (such as NVDA and JAWS), keyboard-only navigation, screen magnification, and voice input tools. These tests focused on common web chat journeys including initiating a chat, interacting with automated responses, escalating to a human agent, and ending a session.
Where Salesforce web chat and Salesforce AI Agent capabilities are used, we validate that AI-generated responses are compatible with assistive technologies, use clear and concise language, and avoid unnecessary complexity. We also test focus order, ARIA labelling, contrast, and error handling to ensure the chat interface remains usable throughout the interaction.
Feedback from testing is used to refine conversation flows, improve response clarity, and ensure the AI Agent supports, rather than hinders, accessible customer journeys. Testing is repeated following significant changes or upgrades. - Support levels
- Infrastructure availability aligned to industry-standard SLAs. 24/7 support availability. Incident prioritisation and response based on severity. P1 - P5 subject to Service guide Service credits may apply subject to contractual agreement. Support levels are defined in the Service Guide. Standard levels of support are included in the base price. Enhanced support pricing on request. UK-based service desk and technical engineering support. 24/7 monitoring and fault response. Access to cloud and infrastructure specialists via Synapse360. Support is either Standard level or Business Critical.
- AI chatbot
- Yes
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Conforms to BS7858:2019
- Government security clearance
- Security Clearance (SC)
Pricing
- Discount for educational organisations
- Yes
Architecture roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Trainee business architect | £850.00 | £650.00 |
| Associate business architect | £950.00 | £750.00 |
| Business architect | £1,200.00 | £950.00 |
| Lead business architect | £1,500.00 | £1,150.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Data architect | £1,250.00 | £950.00 |
| Senior data architect | £1,450.00 | £1,250.00 |
| Chief data architect | £2,000.00 | £1,450.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Enterprise architect | £1,150.00 | £850.00 |
| Senior enterprise architect | £1,250.00 | £950.00 |
| Lead enterprise architect | £1,450.00 | £1,050.00 |
| Principal enterprise architect | £1,750.00 | £1,350.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate network architect | £850.00 | £550.00 |
| Network architect | £1,050.00 | £850.00 |
| Lead network architect | £1,250.00 | £975.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Security architect | £1,050.00 | £750.00 |
| Lead security architect | £1,250.00 | £950.00 |
| Principal security architect | £1,550.00 | £1,125.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate solution architect | £950.00 | £550.00 |
| Solution architect | £1,350.00 | £1,075.00 |
| Senior solution architect | £1,495.00 | £1,150.00 |
| Lead solution architect | £1,650.00 | £1,350.00 |
| Principal solution architect | £1,850.00 | £1,550.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate technical architect | £750.00 | £550.00 |
| Technical architect | £1,050.00 | £750.00 |
| Senior technical architect | £1,350.00 | £1,050.00 |
| Lead technical architect | £1,650.00 | £1,350.00 |
| Principal technical architect | £1,850.00 | £1,475.00 |
Chief digital and data roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Chief data officer | £2,000.00 | £1,450.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Chief information security officer | £2,250.00 | £1,450.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Chief technology officer | £2,500.00 | £1,750.00 |
Cyber security roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Lead cyber security audit and assurance | £1,550.00 | £1,150.00 |
| Principal cyber security audit and assurance | £1,850.00 | £1,450.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate cyber security governance and risk manager | £950.00 | £750.00 |
| Lead cyber security governance and risk manager | £1,450.00 | £1,050.00 |
| Principal cyber security governance and risk manager | £1,895.00 | £1,350.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate cyber security monitoring | £750.00 | £500.00 |
| Lead cyber security monitoring | £1,150.00 | £950.00 |
| Principal cyber security monitoring | £1,495.00 | £1,200.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate cyber incident response | £850.00 | £575.00 |
| Lead cyber security incident response | £1,150.00 | £850.00 |
| Principal cyber security incident response | £1,450.00 | £1,150.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate cyber security vulnerability management | £850.00 | £650.00 |
| Lead cyber security vulnerability management | £1,250.00 | £850.00 |
| Principal cyber security vulnerability management | £1,450.00 | £1,050.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate cyber security digital forensics | £1,150.00 | £950.00 |
| Lead cyber security digital forensics | £1,450.00 | £1,150.00 |
| Principal cyber security digital forensics | £1,750.00 | £1,450.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate cyber security testing | £850.00 | £575.00 |
| Lead cyber security penetration testing | £1,050.00 | £775.00 |
| Principal cyber security testing | £1,695.00 | £1,350.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate cyber security secure systems architecture and design | £1,150.00 | £850.00 |
| Lead cyber security secure systems architecture and design | £1,450.00 | £1,050.00 |
| Principal cyber security secure systems architecture and design | £1,850.00 | £1,350.00 |
Data roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Trainee analytics engineer | £750.00 | £450.00 |
| Analytics engineer | £950.00 | £650.00 |
| Senior analytics engineer | £1,150.00 | £950.00 |
| Lead analytics engineer | £1,275.00 | £1,050.00 |
| Head of analytics engineering | £1,450.00 | £1,150.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate analyst | £850.00 | £650.00 |
| Data analyst | £1,150.00 | £850.00 |
| Senior data analyst | £1,275.00 | £975.00 |
| Principal data analyst | £1,495.00 | £1,175.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Data engineer | £875.00 | £675.00 |
| Senior data engineer | £1,125.00 | £850.00 |
| Lead data engineer | £1,325.00 | £975.00 |
| Head of data engineering | £1,450.00 | £1,050.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Data ethics lead | £1,050.00 | £850.00 |
| Head of data ethics | £1,295.00 | £1,050.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Data governance manager | £1,050.00 | £850.00 |
| Lead data governance manager | £1,250.00 | £1,050.00 |
| Head of data governance | £1,450.00 | £1,250.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Trainee data scientist | £1,050.00 | £850.00 |
| Associate data scientist | £1,250.00 | £1,050.00 |
| Data scientist | £1,450.00 | £1,050.00 |
| Principal data scientist | £1,750.00 | £1,350.00 |
| Lead data scientist | £1,995.00 | £1,450.00 |
| Head of data science | £2,245.00 | £1,675.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Senior machine learning engineer | £1,250.00 | £1,050.00 |
| Lead machine learning engineer | £1,550.00 | £1,250.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate performance analyst | £1,050.00 | £850.00 |
| Performance analyst | £1,250.00 | £1,050.00 |
| Senior performance analyst | £1,375.00 | £1,150.00 |
| Lead performance analyst | £1,550.00 | £1,250.00 |
| Head of performance analysis | £1,850.00 | £1,450.00 |
IT operations roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate application operations engineer | £950.00 | £750.00 |
| Application operations engineer | £1,075.00 | £975.00 |
| Senior application operations engineer | £1,350.00 | £1,100.00 |
| Lead application operations engineer | £1,495.00 | £1,295.00 |
| Principal application operations engineer | £1,695.00 | £1,450.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Business relationship manager | £1,050.00 | £850.00 |
| Senior business relationship manager | £1,250.00 | £1,050.00 |
| Lead business relationship manager | £1,350.00 | £1,150.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Configuration analyst | £950.00 | £775.00 |
| Change and release analyst | £1,150.00 | £950.00 |
| Change and release manager | £1,275.00 | £1,050.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Operations analyst | £1,050.00 | £850.00 |
| Senior operations analyst | £1,195.00 | £950.00 |
| Operational control manager | £1,300.00 | £1,050.00 |
| Head of command and control | £1,495.00 | £1,175.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate end user computing engineer | £950.00 | £750.00 |
| End user computing engineer | £1,050.00 | £895.00 |
| Senior end user computing engineer | £1,175.00 | £975.00 |
| Lead end user computing engineer | £1,300.00 | £1,050.00 |
| Principal end user computing engineer | £1,495.00 | £1,250.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| IT service analyst | £950.00 | £675.00 |
| IT service manager | £1,095.00 | £850.00 |
| Senior IT service manager | £1,250.00 | £975.00 |
| Head of IT service management | £1,395.00 | £1,075.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Incident manager | £1,150.00 | £875.00 |
| Major incident manager | £1,350.00 | £1,000.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate infrastructure engineer | £950.00 | £750.00 |
| Infrastructure engineer | £1,095.00 | £895.00 |
| Senior infrastructure engineer | £1,250.00 | £1,050.00 |
| Lead infrastructure engineer | £1,350.00 | £1,100.00 |
| Principal infrastructure engineer | £1,475.00 | £1,225.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate infrastructure operations engineer | £900.00 | £675.00 |
| Infrastructure operations engineer | £1,100.00 | £900.00 |
| Senior infrastructure operations engineer | £1,250.00 | £1,050.00 |
| Lead infrastructure operations engineer | £1,395.00 | £1,150.00 |
| Principal infrastructure operations engineer | £1,500.00 | £1,250.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Problem analyst | £750.00 | £550.00 |
| Problem manager | £975.00 | £750.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Service desk analyst | £750.00 | £500.00 |
| Senior service desk analyst | £975.00 | £700.00 |
| Service desk manager | £1,195.00 | £900.00 |
| Head of service desk | £1,395.00 | £1,050.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Service acceptance analyst | £875.00 | £675.00 |
| Service readiness analyst | £925.00 | £725.00 |
| Service transition manager | £1,100.00 | £900.00 |
| Lead service transition manager | £1,295.00 | £1,050.00 |
Product and delivery roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Trainee business analyst | £750.00 | £550.00 |
| Junior business analyst | £950.00 | £750.00 |
| Business analyst | £1,150.00 | £950.00 |
| Senior business analyst | £1,395.00 | £1,150.00 |
| Lead business analyst | £1,495.00 | £1,250.00 |
| Head of business analysis | £1,695.00 | £1,375.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate delivery manager | £950.00 | £700.00 |
| Delivery manager | £1,075.00 | £850.00 |
| Senior delivery manager | £1,295.00 | £1,050.00 |
| Head of (Agile) delivery management | £1,495.00 | £1,250.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Digital portfolio analyst | £1,100.00 | £850.00 |
| Digital portfolio manager | £1,350.00 | £1,050.00 |
| Senior digital portfolio manager | £1,495.00 | £1,250.00 |
| Head of portfolio | £1,795.00 | £1,450.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate product manager | £950.00 | £750.00 |
| Product manager | £1,150.00 | £900.00 |
| Senior product manager | £1,350.00 | £1,050.00 |
| Lead product manager | £1,450.00 | £1,150.00 |
| Head of product | £1,695.00 | £1,350.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Programme delivery manager | £1,695.00 | £1,350.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Service owner | £1,995.00 | £1,500.00 |
Quality assurance testing (QAT) roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Tester (QAT) | £1,150.00 | £900.00 |
| QAT analyst | £1,250.00 | £1,000.00 |
| Senior QAT analyst | £1,395.00 | £1,100.00 |
| Lead QAT analyst | £1,495.00 | £1,195.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Tester (test engineer) | £850.00 | £675.00 |
| Test engineer | £975.00 | £775.00 |
| Senior test engineer | £1,100.00 | £875.00 |
| Lead test engineer | £1,250.00 | £1,000.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Test manager | £1,150.00 | £950.00 |
| Head of test | £1,495.00 | £1,250.00 |
Software development roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Apprentice DevOps engineer | £750.00 | £550.00 |
| Junior DevOps engineer | £895.00 | £675.00 |
| DevOps engineer | £1,095.00 | £875.00 |
| Senior DevOps engineer | £1,295.00 | £1,050.00 |
| Senior DevOps engineer - management | £1,395.00 | £1,150.00 |
| Lead DevOps engineer | £1,450.00 | £1,250.00 |
| Lead DevOps engineer - management | £1,550.00 | £1,300.00 |
| Principal DevOps engineer | £1,675.00 | £1,350.00 |
| Principal DevOps engineer - management | £1,895.00 | £1,450.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Apprentice frontend developer | £900.00 | £700.00 |
| Junior frontend developer | £1,050.00 | £900.00 |
| Frontend developer | £1,195.00 | £1,050.00 |
| Senior frontend developer | £1,325.00 | £1,150.00 |
| Lead frontend developer | £1,450.00 | £1,225.00 |
| Head of frontend development | £1,850.00 | £1,450.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Apprentice developer | £850.00 | £600.00 |
| Junior developer | £995.00 | £750.00 |
| Developer | £1,350.00 | £1,050.00 |
| Senior developer | £1,450.00 | £1,150.00 |
| Senior developer - management | £1,525.00 | £1,275.00 |
| Lead developer | £1,495.00 | £1,225.00 |
| Lead developer - management | £1,595.00 | £1,295.00 |
| Principal developer | £1,750.00 | £1,400.00 |
| Principal developer - management | £1,795.00 | £1,450.00 |
User-centred design roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Junior accessibility specialist | £850.00 | £625.00 |
| Accessibility specialist | £925.00 | £675.00 |
| Senior accessibility specialist | £1,075.00 | £885.00 |
| Head of accessibility | £1,300.00 | £1,050.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate content designer | £850.00 | £650.00 |
| Junior content designer | £975.00 | £725.00 |
| Content designer | £1,075.00 | £800.00 |
| Senior content designer | £1,195.00 | £950.00 |
| Lead content designer | £1,295.00 | £1,050.00 |
| Head of content design | £1,400.00 | £1,195.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Content strategist | £1,250.00 | £1,000.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate graphic designer | £900.00 | £675.00 |
| Junior graphic designer | £1,050.00 | £850.00 |
| Graphic designer | £1,195.00 | £995.00 |
| Senior graphic designer | £1,395.00 | £1,095.00 |
| Lead graphic designer | £1,495.00 | £1,195.00 |
| Head of graphic design | £1,595.00 | £1,295.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate interaction designer | £1,050.00 | £900.00 |
| Junior interaction designer | £1,195.00 | £995.00 |
| Interaction designer | £1,295.00 | £1,095.00 |
| Senior interaction designer | £1,395.00 | £1,195.00 |
| Lead interaction designer | £1,495.00 | £1,295.00 |
| Head of interaction design | £1,695.00 | £1,395.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate service designer | £850.00 | £600.00 |
| Junior service designer | £950.00 | £725.00 |
| Service designer | £1,095.00 | £895.00 |
| Senior service designer | £1,250.00 | £1,095.00 |
| Lead service designer | £1,350.00 | £1,150.00 |
| Head of service design | £1,495.00 | £1,225.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Technical writer | £1,150.00 | £900.00 |
| Lead technical writer | £1,395.00 | £1,095.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate user researcher | £875.00 | £625.00 |
| Junior user researcher | £975.00 | £750.00 |
| User researcher | £1,050.00 | £875.00 |
| Senior user researcher | £1,195.00 | £995.00 |
| Lead user researcher | £1,295.00 | £1,050.00 |
| Head of user research | £1,395.00 | £1,125.00 |
Non-mandatory Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- LRQA
- ISO/IEC 27001 accreditation date
- Tuesday 14 October 2025
- What the ISO/IEC 27001 doesn’t cover
- Any other service as not defined on our certificate.
- ISO 28000:2022 certification
- No
- ISO 9001 certification
- Yes
- Who accredited the ISO 9001 certification
- LRQA
- ISO 9001 accreditation date
- Tuesday 14 October 2025
- What the ISO 9001 doesn’t cover
- Any other service as not defined on our certificate.
- Quality management systems (QMS)
- Yes
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Please provide your Cyber Essentials Certificate Number
- 57ea664b-9813-4177-88ae-2b043e727cb9
- Cyber essentials plus
- No
- Cyber Essentials Alternative
- In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
- Other security certifications
- Yes
- Any other security certifications
- ISO 2000-1
Social value
- Section B - Commitment for Future: Delivery
-
-
Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority
- New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
- Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
- Ensuring new workers are informed of their right to join a trade union
- Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
- Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
- Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
- Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
- Activities to cascade good practice on fair working conditions throughout the supply chain
-
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at sales@synapse360.com.
Tell them what format you need. It will help if you say what assistive technology you use.