AMX SOLUTIONS LIMITED

AMX Highways Asset Management Software

AMX for Highways Asset Management enables compliance with the Code of Practice for Well Managed Highways Infrastructure. It is a complete Local Authority Highways asset management system for inventory, inspection and maintenance programmes, streetworks management, UKPMS, reporting and data import-export. AMX Mobile supports remote inspections, inventory updates and defect recording.

Features

• Highways asset inventory, inspection and maintenance for planning and budgeting
• Inspection and maintenance planning and management
• Visualisation of assets and asset related data via GIS tools
• Manage USRNs and ESUs for National Street Gazeteer (NSG) submissions
• Third-Party integrations including EToN, Street Manager and CRM systems
• Mobile inspection, maintenance, defect recording, inventory updates and customised surveys
• Carriageways, footways, public rights of way (PROW), pavements, bus shelters
• Car parks, signs, bollards, gullies, drains, street furniture, kerbs, verges
• Barriers, safety fencing, benches, bins, bridges, structures, tunnels, retaining walls
• HMEP Lifecycle/Risk management and UKPMS survey results

Benefits

• Deliver greater public service through optimised highways maintenance
• Efficient resource planning and management for cost effective benefits
• Better management of ageing assets reduces expenditure
• Modelling, visualisation and KPI reporting improves decision-making
• Mobile inspection and maintenance reduce costs
• Work scheduling tools save you time and money
• Programme and contractor management helps meet completion targets and SLAs
• Single, central, integrated solution reduces cost over multiple systems
• Compliance with legislation and codes of practice reduces risk
• Simple, intuitive user interface increases productivity and reduces training

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at accounts@amxsolutions.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

979446423375068

Contact

Karen King
0333 456 0768
accounts@amxsolutions.co.uk

About your service

• Service categories:

  Applications

  Enterprise resource management

  • Asset life-cycle management
• Multi cloud support: No

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Other modules of AMX are available including AMX for Highways, Flood, Street Lighting and Enterprise level solutions. There is also the AMX Mobile application as an add on and AMX API for seamless integrations with third party systems.
• Cloud deployment model: Public cloud
• Service constraints: N/A
• System requirements:
  • AMX Web Application requires a web browser
  • AMX Mobile requires and Android or iOS device
  • The AMX Web Application requires a Microsoft SQL database
  • Web services require IIS (Internet Information Services) to operate

User support

• Email or online ticketing support: Yes
• Support response times: A response will be issued usually within 2 hours during normal working hours. A resolution may take longer depending on the nature of the support enquiry
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: AMX Solutions have a dedicated support site by which users can view the AMX knowledge base and raise support tickets that are tracked and answered by dedicated support team members. Users can also phone or email the AMX Solutions support team.; Support tickets are given a priority level of Low, Medium, High and Critical and outlined in full in our SLA.; ; Support is included within the Annual Subscription cost of the product; Support available to third parties
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: AMX Solutions can provide training to new customers whereby they can attend classes at the AMX Solutions offices in Bristol, arrange on site training or access remote training delivered via Skype or MS Teams. AMX Solutions has a dedicated support site which features a knowledge base to allow users to get up and running quickly with the product.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: All data in the database remains the property of the customer and can be exported in SQL, Excel, csv or shape format at any stage, including in the case of termination or at the end of the contract.
• End-of-contract process: Customers provide 2 months written notice to the AMX Account Manager who will work closely with the client to support a successful migration of data. Once the customer is satisfied that the required data has been provided to them the SQL server and database will be decommissioned after a 3 month period and all data deleted. There is no additional cost for this. There are no refunds for early termination of contract.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: AMX has a dedicated AMX Mobile Solution for use on mobile devices which supports both online and offline working. Forms for mobile can be customised by users with appropriate permissions to ensure they are concise and user friendly; If required, the core AMX Web application can also be accessed via mobile device and pages are dynamically resized to fit screens.
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: The AMX Web application is used to provide a user friendly interface to customers where they can add, edit and report on all data in the AMX database. Furthermore, the interface enables customers without specialist training to tailor forms, create reports and add new attributes as needed to ensure the system is simple and effective to use.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: AMX has been tested by a third party to confirm compliance, this included testing against the most recent versions of JAWS, NVDA and VoiceOver.
• API: Yes
• What users can and can't do using the API: The AMX API is installed independently of the AMX Web Application and can support secure communications with third party solutions such as CRM or finance systems.; Depending on what has been enabled an API user can do all CRUD (Create, Update, Delete) operations on any data within AMX. They can also interrogate any data that they have permission to retrieve.; ; Please see the points in regard to the functionality of the AMX API:; ; Report Data: Retrieves existing report data from the AMX database.; Report Summary: Retrieves the summary of a pre-existing report.; Report Summary Details: Retrieves the summary details of a pre-existing report.; Lookup Items: Retrieves multiple items from the AMX database.; Lookup Item: Retrieve a singular lookup item from the AMX database.; Entity Data: Retrieves entity data from the AMX database.; Add Entity Data: Creates or Adds records to the AMX database.; Update Entity: Updates existing entity data within the AMX database.; Delete Entity Data: Deletes entity data from the AMX database; Get Photo: Retrieves photographs from the AMX database.; Add Image: Add images to the AMX database using the AMX API.; ; Details regarding the AMX API are available upon request
• API documentation: Yes
• API documentation formats:
  • PDF
  • Other
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: AMX can be customised by super users in order to ensure the system meets and continues to meet client requirements. AMX uses Role Based Access Control to govern what users are able to do within the system.; Users with appropriate permissions are able to add new data fields including setting up workflow (calculated fields), create new entities, create and edit user forms for web and mobile, create and edit reports and dashboards, set system colour schemes and login logo/screens.

Scaling

• Independence of resources: Each environment is placed within an Azure Resource with a dedicated "Service Plan".; ; We create an "App Service Plan" and "SQL Server" for each environment (Dev, Live, etc) for each customer.; ; The Microsoft Azure platform ensures that resources in separate plans do not affect each other.

Analytics

• Service usage metrics: Yes
• Metrics types: AMX Solutions Ltd use the Microsoft Azure Application Insights for analysing service metrics. AMX Solutions also log client to server and server to database communication that is outside normal expected time parameters and report to user in a dashboard.
• Reporting types: Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: Yes

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Physical access control, complying with another standard
• Data sanitisation process: No
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Data can be exported from the AMX system at any time in excel, csv and shp format using the AMX Web application interface.; Where required, AMX can provide the client data in SQL format.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • Excel
  • SQL
  • Shp
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • Excel
  • Shp
  • Access
  • SQL

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: AMX Solutions guarantee a 99% availability of the AMX service if provided by AMX Solutions. This availability guarantee is based upon Microsoft Azures availability agreement. No refunds are available where levels are not achieved.
• Approach to resilience: AMX Solutions use Microsoft’s SQL Server technology to facilitate the AMX database backup. The backup types performed include full, differential and transaction log backups to allow a 35 day Point-in-time restore (PITR). In the event of corruption or deletion, AMX Solutions can restore the AMX database to a specific point in time as Microsoft SQL Server can identify which of the full, differential or transaction log backups are required to achieve the restore.; AMX Solutions also use a tool that allows select users to pull down a local backup of the AMX database on a regular basis for use in emergency.
• Outage reporting: AMX Solutions use a monitoring tool which emails key people if there is an outage of the AMX system.

Identity and authentication

• User authentication needed: Yes
• User authentication: Other
• Other user authentication: 1) Authenticated with single sign on AAD if hosted on customers own azure; 2) Authenticated via a login page which then checks the user is registered in the system and then calls LDAP to authenticate the password.; 3) Authenticated via a login page which then checks the Username/Password stored in the system database. Note: Password is one way encrypted
• Access restrictions in management interfaces and support channels: Role Based Access Control such that only specified users can access the relevant admin and customisation areas. Furthermore, any section of data in the system can be locked down to specific roles.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: AMX are ISO 9001 and ISO 27001 compliant and have Cyber Essentials compliance. In general every precaution is taken within the workplace with regard to securing login details, encrypting storage devices and carrying out routine back-ups to retain privacy and prevent security breaches.; The ISMS team within AMX are responsible for documenting the framework for security governance and risk management, defining policies covering the key aspects of information security, relevant to the AMX service.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Change requests are submitted through the online portal ticket system. Following ITIL Service Management processes changes are reviewed and where considered to be of value to the customer, incorporated into the AMX Solution. After testing these are released as part of an update package to ensure all customers have access to the best solution available. All changes are subject to security policy reviews as part of the testing process.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: AMX Solutions perform regular penetration tests using accredited third party testers and review all code changes as part of the Software Development Lifecycle process to ensure they our secure.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Potential compromises are identified through performing regular internal penetration tests and code reviews. If vulnerabilities are identified, AMX Solutions will endeavour to update the software and notify customers as soon as possible after discovering the vulnerability.
• Incident management type: Supplier-defined controls
• Incident management approach: Users can report any incidents to the dedicated AMX Solutions support email and phone channels as outlined in the service level agreement. Any incidents identified by AMX Solutions that impact normal service operation will be reported to the customers if necessary via the appropriate contact channel.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Citation
• ISO/IEC 27001 accreditation date: Tuesday 24 September 2019
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: Citation
• ISO 9001 accreditation date: Wednesday 1 May 2019
• What the ISO 9001 doesn’t cover: N/A
• Quality management systems (QMS): No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: A411bc29-2129-4d37-90eb-5b0991452a0d
• Cyber essentials plus: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at accounts@amxsolutions.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.