NHS Shared Business Services Limited

NHS SBS Business Change and Transformation Service

NHS SBS Business Change and Transformation Service helps NHS organisations migrate to cloud services. We offer a tailored change approach for HR, Finance, and Procurement departments, ensuring successful implementation and alignment with NHS goals. Our methods boost efficiency, compliance and user outcomes.

Features

• Establishing a robust and well-defined business case for change
• Comprehensive and detailed planning and change readiness assessment
• Implementation Roadmap to ensure objectives are met
• Development of a sponsorship model for stakeholder engagement and buy-in.
• Implement the optimal Target Operating Model that supports the services
• Comprehensive and engaging communication strategy
• Assurance provided through in-depth change impact assessments.
• Business Readiness to ensure organisational adoption
• Rapid and objective driven programme management approach to implementation
• Continuous Improvement to sustain and optimise the change

Benefits

• Provides qualitative and quantitative information for a robust business case
• Stakeholders feel engaged and understand implications of adopting cloud services.
• Optimal delivery of TOM that is scalable and sustainable.
• Re-usable training materials for inductees and post implementation
• Objective-driven programme management drives rapid implementation and achieves timely outcomes.
• Knowledge transfer of industry best practice methodology and change processes.
• Empowering client teams and developing internal capability through facilitated learning.
• Continuous organisational improvement to optimise the benefits of cloud services.
• Established process to ensure delivery of cost-reduction and cost improvement-plans.
• Assurance of Proven methodologies delivered by SMEs with sector knowledge

£450 an instance

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sbs-b.bidmanagement@nhs.net. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

980415240860332

Contact

Louise Hillcoat
07720899258
sbs-b.bidmanagement@nhs.net

Planning

• Planning service: Yes
• How the planning service works: Understanding your current position with Assessments and Benchmarking; Evaluate current IT infrastructure, processes, and performance against industry benchmarks. Identify gaps and assess risks to define areas needing improvement or potential enhancements through cloud adoption. ; Assess Future Requirements Aligned to Organisational Goals and Strategies; Engage with stakeholders to align cloud transition objectives with long-term business strategies. Develop a clear set of requirements for the cloud solution to support business outcomes, emphasising agility, cost efficiency, and security. ; Solution Design; Design a tailored cloud solution that fits organisational needs, choosing appropriate cloud services (IaaS, PaaS, SaaS) and deployment models (public, private, hybrid). Establish a security framework and performance metrics to ensure the architecture meets all operational demands and compliance standards. ; Develop an Implementation Roadmap; Create a detailed implementation roadmap, starting with pilot testing followed by a phased rollout. Include timelines, key milestones, and resource allocation. Incorporate training and support plans to facilitate smooth adoption and continuous adjustment based on evaluation outcomes to optimise performance and ensure the transition's success. ; This structured approach ensures that the transition to cloud services is strategic, secure, and aligned with organisational goals, minimising disruptions and maximising benefits.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: We offer comprehensive and targeted training tailored specifically to the needs of all users within the organisation as they transition to new cloud-based systems. At the outset of each project, we conduct a detailed training needs analysis to understand the specific requirements of our clients. This allows us to develop a customised training plan that incrementally builds user competence and confidence.; Our training is designed to be practical and directly applicable, ensuring users can effectively utilise the new tools and systems from day one. We coordinate closely with cloud specialists to deliver training sessions that are aligned with the roles and responsibilities of different user groups within the organisation. These sessions range from group settings and one-on-one training to the provision of training documentation, video tutorials, and job shadowing opportunities. ; In addition to hands-on training, we establish a robust support system to address any technical issues, provide ongoing training, and offer guidance as users adapt to the new cloud environment. Our teams are committed to knowledge transfer, ensuring we impart as much expertise as possible. This approach not only facilitates the immediate upskilling of staff but also supports the effective continuation of services after our direct involvement concludes.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: When assisting buyers with cloud migration, our comprehensive approach ensures alignment with both commercial benefits and operational strategies. ; Commercial: We evaluate existing costs and performance to build a strong business case for cloud adoption, highlighting potential savings and scalability. ; Meeting Objectives: We ensure the chosen cloud solution directly supports the organisation’s strategic goals such as enhanced data accessibility, improved security, and agile application deployment. ; Adopting New Ways of Working: Transitioning to the cloud involves adopting new processes optimised for cloud capabilities, potentially including task automation and agile practices. ; People and Training: We provide extensive training and support to facilitate smooth adoption, helping employees become proficient with new technologies and mitigating resistance. Post-migration, we offer ongoing support and strategies to optimise cloud operations and adjust to evolving needs, maximising the cloud investment. ; Our holistic strategy ensures a smooth transition to cloud services, aligning with business goals and enhancing operational efficiency.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: In our Business Change Management Service for cloud adoption, we focus on quality assurance (QA) and performance testing to ensure that transitions are seamless and that systems operate at peak efficiency and reliability. ; Quality Assurance: Our QA process is intricately woven into the lifecycle of the cloud migration project. Initially, we establish clear quality criteria aligned with the strategic objectives of the organisation. This encompasses all aspects of the cloud solution, from data integrity and security to user interface and experience. Regular audits and compliance checks are integral to maintaining adherence to industry and regulatory requirements, providing a secure and robust cloud environment. ; Performance Testing: Our performance testing strategy is designed to assess the change programme to ensure stability and sustainability. We conduct change impact assessments identify any potential issues. This allows us to optimise the monitoring plan to adapt to operational needs. ; Post-deployment, we implement continuous monitoring protocols to dynamically assess the performance and quickly rectify any emerging issues. This proactive approach ensures that the cloud services remain efficient and dependable, enhancing overall business continuity and user satisfaction.

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: We provide comprehensive support for cloud hosting and software services, focusing on several key areas to ensure successful adoption and ongoing optimisation:; Training and Change Management: Whenever new functionality is released; we offer targeted training sessions to help users understand and effectively utilise these updates. This includes hands-on training and detailed change management processes to smoothly integrate new features into daily operations.; System Updates and Changes: We actively monitor and manage any updates or changes to the systems, ensuring they are implemented efficiently with minimal disruption to your operations. Our team provides detailed notifications and support materials to prepare users for changes, helping to maintain continuity and service quality.; Continuous Improvement: We are committed to continuous improvement of the cloud services we support. By regularly assessing how these services are used and the benefits they provide, we identify opportunities for enhancements. This involves analysing user feedback, system performance data, and emerging technology trends to make informed improvements that maximise the utility and efficiency of the cloud services.; Optimising Benefits: Our goal is to help you realise the maximum benefits from your cloud investment. This includes optimising processes, reducing costs, and improving service delivery through better cloud service utilisation

Service scope

• Service constraints: As leading provider of business services and change management to the NHS, our services are only to the Health sector.

User support

• Email or online ticketing support: No
• Phone support: No
• Web chat support: No
• Support levels: No support provided for this service

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: DNV
• ISO/IEC 27001 accreditation date: 24 February 2016
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  We are dedicated to delivering social value and fighting climate change as part of everything we do and for the NHS SBS Business Change and Transformation Service, implementing a more efficient, digital-first solution is core to supporting the NHS achieve Net Zero. ; Our NHS SBS goal is to reach Net-Zero by 2040, 10 years earlier than the government target, and we are proud to have achieved a 33% reduction against our 2019 baseline. Our Net-Zero agenda guides our work on reducing our impact on the environment, and we have the flexibility to deliver specific actions for our individual contracts. ; NHS SBS brings extensive experience of fighting climate change as showcased through our CDP A-List position and our new Level 4 Evergreen assessment maturity rating. We will work with our customers to understand their specific social value needs and implement programmes that are proportionate, but always in addition, to the contract. ; For customers using NHS SBS Business Change and Transformation Service, we can baseline and deliver contract specific emissions reporting. Alongside this, we work from energy efficient buildings and offer working from home and flexible arrangements for all staff to reduce travel emissions. Moreover, we have a digital, cloud-first policy for all our services, aimed at minimising paper usage with an average target of 50% reduction over the life of the contract. ; Our dedicated Sustainability and Social Value team can share knowledge, and best practise with our customers through training to support emissions reduction. Finally, in addition to the core service, we can offer all employees working on this service 3 volunteering days which can be allocated to supporting environmental initiatives in the local area with partners such as Sow the City and the White Rose Forest.

  Tackling economic inequality

  We are dedicated to delivering social value and fighting climate change as part of everything we do and for the NHS SBS Business Change and Transformation Service, implementing a more efficient, digital-first solution is core to supporting the NHS achieve Net Zero. ; Our NHS SBS goal is to reach Net-Zero by 2040, 10 years earlier than the government target, and we are proud to have achieved a 33% reduction against our 2019 baseline. Our Net-Zero agenda guides our work on reducing our impact on the environment, and we have the flexibility to deliver specific actions for our individual contracts. ; ; NHS SBS brings extensive experience of fighting climate change as showcased through our CDP A-List position and our new Level 4 Evergreen assessment maturity rating. We will work with our customers to understand their specific social value needs and implement programmes that are proportionate, but always in addition, to the contract. ; For customers NHS SBS Business Change and Transformation Service, we can baseline and deliver contract specific emissions reporting. Alongside this, we work from energy efficient buildings and offer working from home and flexible arrangements for all staff to reduce travel emissions. Moreover, we have a digital, cloud-first policy for all our services, aimed at minimising paper usage with an average target of 50% reduction over the life of the contract. ; Our dedicated Sustainability and Social Value team can share knowledge, and best practise with our customers through training to support emissions reduction. Finally, in addition to the core service, we can offer all employees working on this service 3 volunteering days which can be allocated to supporting environmental initiatives in the local area with partners such as Sow the City and the White Rose Forest.

  Equal opportunity

  At NHS SBS, we recognise that a diverse workforce is key to the success of our business, encouraging different approaches and greater creativity. It is integral to our values that we are an actively inclusive employer. ; For any contracts delivered under the G-Cloud framework, we will work with customers to understand how we can create projects to support equal opportunity in alignment with the service being provided. Our dedicated Sustainability and Social Value team will support customers to understand their Social Value focus areas and drive and deliver bespoke activity in these areas.; In relation to equal opportunity, for customers that utilise our NHS SBS Business Change and Transformation Service, where appropriate, we will undertake a bespoke materiality assessment to determine the diversity of the workforce. This can look at data points including but not limited to, gender, religion, ethnicity, and disability. For this service, where improvements are identified, we can work alongside partners, customers, and our teams to implement programmes to address areas for improvement. ; For example, we recognise there is a UK-Wide disability employment gap, a key priority for the NHS. For this service, we would work with our partner DFN Project search to support young people with disabilities into internships in our organisation looking to target at least 4 young people per year. ; We have 7 strong inclusivity and diversity networks, and one area of focus is supporting women to reduce the gender gap, therefore, at NHS SBS, we have a mentoring programme for our female colleagues to utilise to support confidence and development in our organisation. However, to build on this further, for new contracts, we will ensure that any applicant from NHS SBS Business Change and Transformation Service, is given a place on the mentorship programme to improve the skills development of females.

  Wellbeing

  NHS SBS is dedicated to delivering social value and supporting staff wellbeing. We provide a working environment that contributes to positive health and wellbeing and are committed to supporting the overall wellbeing of the communities we are a part of. ; For employees who work on this service, we will empower managers and employees to work together in a trusting and open-minded way to achieve a healthy work/life balance for all.; Our employee centred initiatives can be implemented alongside NHS SBS Business Change and Transformation Service, both in our organisation and by sharing best practise with customers. These initiatives include: ; - Accessible recruitment practices; - Flexible working options for all employees; - An employee assistance programme that supports employees with anything from mental and physical health issues to financial and legal concern; - Healthcare benefits; - An Employee Trust (providing financial support in times of hardship); - Mental Health First Aiders who act as a first point of contact for employees; ; Recent new measures designed to prevent and manage risks to employee wellbeing, together with appropriate training and individual support include:; - running regular initiatives to raise awareness of mental health issues at work. ; - encouraging all managers to have ongoing conversations about wellbeing and mental health with all their reports. ; In addition to supporting our colleagues who work on this service, we can also support the wellbeing of our wider community through our volunteering programme, which can deliver three days per employee and can focus on wellbeing projects such as those that support mental health, including social prescribing activity. ; ; Our dedicated Sustainability and Social Value team can support customers to understand their Social Value focus areas and drive and deliver bespoke activity in these specific areas.

Pricing

• Price: £450 an instance
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sbs-b.bidmanagement@nhs.net. Tell them what format you need. It will help if you say what assistive technology you use.