SAP UK Ltd

SAP S/4HANA Cloud for contract, lease and real estate management

SAP S/4HANA Cloud for contract, lease and real estate management covers:
• Real estate master data
• Managing land, building and space
• Managing entire contract lifecycle
• Integration to financial accounting
• Management accounting
• Service charge settlement
• Adjustment of conditions
• Sales-based rent
• Printing correspondence

Features

• Real time Data Acquisition
• Real time reporting
• Connects to many data sources
• Cloud Infrastructure and Services
• Pro-active managed Services
• Independent Customer Driven upgrade cycles, fit to standard

Benefits

• Embedded Intelligence
• Reduced Solution Implementation Costs
• Accelerated User Adoption
• User Experience is Device agnostic
• Supports Intelligent Enterprise processes, Digital ERP Core
• Predictive Intelligence and Intelligent Automation

£695 a unit a month

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at UKPublicSector@sap.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

980637890958445

Contact

Rich Gwyther
+44 7557 605477
UKPublicSector@sap.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: SAP S/4HANA Cloud for contract, lease and real esatate management brings additional capabilities to SAP S/4HANA Cloud for Finance and Procurement. ; It is therefore a pre-requisite for using this service that SAP S/4HANA Cloud for Finance and Procurement be purchased alongside this Service.
• System requirements:
  • Browser (to support URL)
  • S/4HANA Cloud for Finance and Procurement
  • Solution Manager strongly advised (see additional Service Offering)

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Different ticket priorities have different response times, but the maximum response time for a Priority 1 ticket is 4 hours.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Through the serice.sap.com website
• Web chat accessibility testing: Unknown
• Onsite support: Yes, at extra cost
• Support levels: 1. Very High - A support message is priority one if the problem has very serious consequences; for normal business transactions and prevents urgent,; business-critical work from being performed. The message requires; immediate processing because the malfunction can cause serious; losses.; 2. High - A support message is priority two if normal business transactions in a; production; system are seriously affected and prevent necessary; tasks from being performed.; 3. Medium; 4. Low
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: SAP provides comprehensive online user guides, test scripts and set up documentation in publicly available online documentation.; ; The solution contains embedded help functionality which has links to online documentation which is context relevant to help users understand the transaction and the context.; ; License subscription price includes Enterprise Support, Cloud Infrastructure and Services and Pro-active managed Services with a dedicated SAP Customer Success Manager.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: We complete a HANA database Copy or a Full Environment Copy as well as providing data extraction capability to download customer data.
• End-of-contract process: The database is terminated and deleted with witness documentation.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The S/4HANA Application is designed to be dynamic, identifying the device being used and scaling screen real estate to suit, providing consistency within the User Experience.
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: SAP Solution Manager can be optionally installed and is strongly recommended.
• Accessibility standards: None or don’t know
• Description of accessibility: Customers can optionally open the SAP Solution Manager connection to allow SAP support personnel to diagnose the problem. This is an additional service.
• Accessibility testing: Disability Discrimination Act (DDA) compliant
• API: Yes
• What users can and can't do using the API: Privileged users can set up the service through the API; Privileged users can make changes through the API; Limitations will exists to how users can set up or make changes through the API; Dependent on the API, Digital Access rights may be incurred pending the API usage rights
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
  • PDF
  • Other
• API sandbox or test environment: Yes
• Customisation available: No

Scaling

• Independence of resources: Additional consumption units for VCPU and Memory can be purchased to scale up the Cloud based instance.

Analytics

• Service usage metrics: Yes
• Metrics types: Yes - this is part of standard content
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: In-house
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Data can be exported using Smart Data Integration to multiple database vendors
• Data export formats: CSV
• Data import formats:
  • CSV
  • Other
• Other data import formats: Most Database Vendors

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Bonded fibre optic connections
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: The SLA is 99.5 system availability monthly with planned outages at weekends for maintenance and upgrades.
• Approach to resilience: SAPs approach to resilience is available at https://www.sap.com/uk/about/trust-center.html
• Outage reporting: SAP provides service outage reports using all three methods:; 1. A public dashboard is available online showing all datacentre availability as well as customer specific information, ; 2. API acknowledgement, and ; 3. email alerts.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password
• Access restrictions in management interfaces and support channels: SAP’s comprehensive administrative user access management follows the principles of minimal authorization (the need-to-know principle) and segregation of duties. Administrative access to data processing systems in SAP STE is subject to strict requirements for personnel and is managed by an access management tool for cloud services.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: International Standards Agency
• ISO/IEC 27001 accreditation date: 30/6/2015
• What the ISO/IEC 27001 doesn’t cover: All components are covered.
• ISO 28000:2007 certification: Yes
• Who accredited the ISO 28000:2007: International Standards Organisation
• ISO 28000:2007 accreditation date: 30/6/2015
• What the ISO 28000:2007 doesn’t cover: All components covered.
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: SAP’s security framework focuses on the three cornerstones of secure products, operations, and the company (see the figure). Secure products put the focus on delivering software to our customers that meets the highest levels of security standards with continuous vigilance regarding vulnerabilities and rapid action to remediate issues. Secure operations add another layer to protect data at the level of internal networks, infrastruc-ture, and ecosystem and prevent security lapses within SAP’s internal operations. Secure company facilitates a culture of security at SAP, where employees and associ-ates understand their role in helping secure SAP and its customers for success in the digital economy.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: SaaS Model so all configuration and updates are controlled by SAP and independently controlled by the customer to ensure planned activities align to business inter-dependencies. All configuration and change management is invoked via the Solution Manager which is an optional Service Description that is strongly advised.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: SAP’s security-patch management process mitigates threats and vulnerabilities. SAP’s security team rates security patches based; on the Common Vulnerability Scoring System standard for operating systems, databases,and virtualization in cloud services. Critical; security vulnerabilities that might endanger SAP’s service delivery capabilities. Platform are patched on a priority basis normally on a weekly basis during the weekend.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Securing Cloud services undertakes sophisticated monitoring for malware protection and monitoring. Therefore, SAP has defined and implemented a malware management process with which we consistently and continuously ensure secure service delivery free of viruses, spam, spyware, and other malicious software. It comprises antimalware agent deployment, regular scans, and malware reporting processes.
• Incident management type: Supplier-defined controls
• Incident management approach: Incident management process that is aligned with the International; Organization for Standardization (ISO) and International Electrotechnical Commission (IEC) 27035:2011 information security principles.; Security incidents are monitored and tracked by security specialists in cooperation with defined communication channels until resolved. security breaches involve the accidental or unlawful destruction, loss, alteration, or disclosure of customer personal data or confidential data. Or it may refer to a similar incident involving personal data for which a data processor is required under applicable law to provide notice to the data controller.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Fighting climate change:

  Fighting climate change

  SAP is committed to a future sustainable world and acts as both an exemplar and enabler of sustainability. In 2021, for the 15th consecutive year, SAP was named the Software Industry Leader in the Dow Jones Sustainability Index - https://news.sap.com/2020/11/dow-jones-sustainability-indices-sap-again-leads/. SAP is committed to fighting climate change by reducing carbon and other emissions. SAP is on track to be Carbon Neutral by 2023 and Net Zero by 2030. In line with UK Public Sector guidance SAP has published a Carbon Reduction Plan at: ; https://www.sap.com/uk/documents/2021/12/561cff41-0a7e-0010-bca6-c68f7e60039b.html ; On any G-Cloud Contract, SAP will create a Social Value Action plan in collaboration with the buyer. Progress will be reviewed and the plan will be refreshed annually. For fighting climate change, we expect that this plan will include:; • ensure renewable energy is used in the data centres providing the services and that all services will be 100% carbon neutral from the first day of service.; • offer a workshop to the buyer’s team on the sustainability features of the product that has been purchased and / or the wider SAP suite of sustainability offerings such as the Sustainability Control Tower.; • Work with the buyer’s team to promote the free, high-quality learning about sustainability that is available and free to any member of the public on the Open SAP learning portal at https://open.sap.com.
• Covid-19 recovery:

  Covid-19 recovery

  On any G-Cloud Contract, SAP will create a Social Value Action plan in collaboration with the buyer. Progress will be reviewed and the plan will be refreshed annually. To help local communities to manage and recover from the impact of COVID-19, SAP is able to support buyers in several areas. As part of the Social Value Action plan, SAP will:; • To support re-training and other return to work opportunities for those left unemployed by COVID-19, particularly new opportunities in high growth sectors. SAP will offer a range of free on-demand and facilitated training to communities served by the buyer. This will be delivered free using the Open SAP learning portal at https://open.sap.com. Currently available courses include topics like Circular Economies, Opportunities from a Digitally Transformed Economy and New Work and Purpose.; • SAP offers buyers support in key areas for social value relating to COVID 19 Recovery – new ways of working to deliver services; support for the physical and mental health of people affected by COVID-19 and improved workplace conditions such as remote working and sustainable travel solutions. As part of the Social Value Action plan we will offer a workshop to explain the support we can offer and add tasks to the plan where appropriate.
• Tackling economic inequality:

  Tackling economic inequality

  There are two themes outlined in the guidance relating to this area of social value - Create new businesses, new jobs and new skills; and increase supply chain resilience and capacity.; With respect to skills, as part of the annual Social Value Action plan: ; • SAP will offer a range of free on-demand and facilitated training to communities served by the buyer. This will be delivered free using the Open SAP learning portal at https://open.sap.com. Currently courses cover a range of in demand skills in the IT industry such as Artificial Intelligence, Analytics and Application Development. For these courses, where relevant, SAP will also provide access to technical platforms at no charge so that students may complete the practical learning components of each course.; With respect to increasing supply chain resilience and capacity, as part of the annual Social Value Action plan:; • SAP will offer to brief the buyer’s procurement and finance teams on the opportunities relating to the SAP Ariba Procurement offering. This could include on-boarding the buyer’s suppliers to the Ariba Network, a €3.2TN marketplace for suppliers where they can grow their businesses. SAP Ariba Procurement also offers capabilities around supplier risk management to ensure that the buyer’s supply chain achieves the desired level of resilience. The guided buying capabilities of SAP Ariba Procurement also allow the buyer to make it easy for staff to support and comply with organisational social objectives, for example spending with sustainable enterprises or local small businesses. SAP will also share our learnings from 5 by 5 in ’25, an initiative designed to encourage organizations across industries to direct more of their addressable spend toward certified social-enterprise and diverse-business suppliers. https://news.sap.com/2020/10/sap-launches-55by25-purposeful-procurement/
• Equal opportunity:

  Equal opportunity

  SAP is committed to being one of the most diverse and inclusive software companies in the world. We proactively promote diversity, inclusion, and social justice and work to ensure that our workforce reflects the gender parity and demographics of all the regions where we have employees. We make every effort to ensure that all stages of the employee lifecycle are inclusive to enable employee success. As part of the Social Value Action plan, SAP will:; • Propose a Social Innovation Workshop to explore areas of equal opportunity and look at how we approach diversity and inclusion to see how a shared approach with the buyer could help the buyer’s staff and communities that the buyer serves. For example SAP supports the following organisations and initiatives:; • Pro-bono for economic equity – through this economic equity programme, SAP aims to support Black-owned businesses and social enterprises by leveraging corporate talent to help them to build capacity and address systemic and business challenges;; • Generation Success - SAP partners with Generation Success, a Social Mobility focused Not for Profit to remove barriers to employment for individuals from diverse backgrounds;; • Enactus UK – SAP is the Platinum technology partner for Enactus UK, giving access to one of the UK’s largest innovation and entrepreneur networks in the UK. Enactus allows teams of students all over the country to work together to find innovative solutions to social issues within their local and international communities;; • SAP Autism at Work programme - launched in 2013, this programme leverages the unique abilities and perspectives of people with autism to foster innovation as we help customers become intelligent enterprises. The program taps into an underutilized talent source, reducing barriers of entry so qualified individuals can fully develop their potential.
• Wellbeing:

  Wellbeing

  As part of the Social Innovation Workshop described in the Equal Opportunity section, SAP will include the theme of ‘Wellbeing’ to review optional initiatives that can be added to the Social Value Action plan. For example:; • Innovation – SAP offers clients the ability to run innovation workshops on themes that are important to clients. This is often in collaboration with users and communities who can codesign and create a proof of concept of solutions that would address specific challenges and opportunities. We will also offer free training on innovation topics via our Open SAP learning portal - https://open.sap.com. Current courses include Intrapreneurship – Employee-driven Innovation.; • Employee and community pulse – SAP is a leading provider of solutions relating to personal wellbeing. We offer to share our learnings of what works well for different challenges and situations that clients wish to explore. We can share examples of how organisations have supported the physical and mental health of their workforce. A current example would be around working practices and return to work in a post COVID pandemic world. ; • Self-service and a great user experience are key principles of SAP services. We will share insights learned from working with many public service organisations and also the world’s most recognised brands on how digital services can bring people and communities together. These insights may then trigger actions that can be added to the Social Value Action plan.

Pricing

• Price: £695 a unit a month
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at UKPublicSector@sap.com. Tell them what format you need. It will help if you say what assistive technology you use.