INHEALTHCARE LIMITED
Digital Health Transition Support
Our digital transition support service helps NHS teams move from analogue pathways to scalable virtual wards and remote monitoring. We provide clinical-grade technology, change management, training, and ongoing service support, ensuring seamless integration, confident adoption, and sustainable improvements in capacity, outcomes, and patient experience across primary, community, and acute care.
Features
- End-to-end virtual care platform for remote monitoring and virtual wards.
- Service design, pathway optimisation and digital-first care model assurance.
- Interoperability with NHS systems, including EPR, GPIT.
- Programme mobilisation, project management and ongoing virtual service operations
- Patient onboarding, education, multi-channel support and proactive engagement.
- Data analytics, dashboards, and outcomes reporting for services and populations
- Clinical safety, information governance, cybersecurity and regulatory compliance management.
- Training and enablement for clinicians delivering virtual and hybrid care.
- Continuous improvement, evaluation, and scaling of digital health pathways.
Benefits
- Reduces clinical admin time via automated monitoring and escalation workflows.
- Enables earlier intervention, reducing deterioration and avoidable clinic attendances
- Improves triage efficiency, prioritising high-risk patients for rapid review
- Standardises pathways, supporting consistent, evidence-based care across teams
- Accelerates service mobilisation with reusable templates and deployment toolkits.
- Reduces data duplication by integrating GP, acute and community records.
- Enhances multidisciplinary teamwork with shared dashboards, alerts and notes
- Supports flexible workforce models with safe remote review and task-sharing.
- Provides analytics to inform planning, demand management and capacity decisions
- Strengthens governance with auditable records and clinical safety controls
Pricing
Service documents
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Framework
G-Cloud 15
Service ID
9 8 1 2 6 7 9 8 7 1 7 6 5 7 4
Contact
INHEALTHCARE LIMITED
Jonathan Lowther
Telephone: 01423 642480
Email: tenders@inhealthcare.co.uk
About your service
- Service categories
-
Cloud Support Services
Managed Cloud
Managed Public cloud
- Managed Public SaaS/PaaS
Service scope
- Service constraints
- Our service is delivered remotely; on-site presence is by separate agreement. Support is provided during contracted service hours, with out-of-hours cover agreed in advance. Service performance depends on buyer network connectivity, device availability and access to required NHS systems. Clinical responsibility for patient care remains with the buyer’s clinical teams. Integrations and new pathways are constrained by local information-governance approvals and technical interfaces.
User support
- Email or online ticketing support
- Yes
- Support response times
- All queries receive acknowledgement within four working hours during weekday service hours, with a full response within one business day. At weekends and bank holidays, we provide on-call support for priority incidents; standard enquiries are handled on the next working day. Service-specific SLAs can align with buyer requirements.
- User can manage status and priority of support tickets
- No
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Support levels
- We provide a single, comprehensive support model with tiered response SLAs aligned to incident severity (P1–P4). Core support (incident management, service requests, releases) is included in the standard service price. Enhanced options—such as extended hours or bespoke reporting—are available at additional cost, agreed per call-off. A named Service Manager acts as your technical account manager, coordinating technical specialists (including cloud engineers) and governance reviews, and is included for all contracted services.
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Baseline Personnel Security Standard (BPSS)
Pricing
- Discount for educational organisations
- No
Architecture roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Technical architect | £1,200.00 |
Chief digital and data roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Chief technology officer | £1,200.00 |
Data roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Data engineer | £1,200.00 |
Product and delivery roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Business analyst | £1,200.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Product manager | £1,200.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Programme delivery manager | £1,200.00 |
Quality assurance testing (QAT) roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Test engineer | £1,200.00 |
Software development roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Developer | £1,200.00 |
User-centred design roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Technical writer | £1,200.00 |
Non-mandatory Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- British Standards Institution (BSI)
- ISO/IEC 27001 accreditation date
- Thursday 26 June 2025
- What the ISO/IEC 27001 doesn’t cover
-
It does not extend to:
Buyer environments (e.g., Buyer networks, devices/endpoints, local configurations, user-managed access, and internal processes).
Third-party services/suppliers used as part of delivery (each supplier is responsible for their own controls/certifications). This includes providers such as AWS (hosting), Snowflake (data warehouse), Datadog (monitoring/logs), MessageBird/AQL (SMS), and other sub-processors where applicable.
Controls or services outside our contractual scope (e.g., any customer-procured peripherals/devices and non-Inhealthcare-managed integrations).
Where third parties are used, Inhealthcare manages risk through supplier assurance and contractual/operational controls, but the ISO 27001 certificate itself applies to Inhealthcare’s ISMS rather than certifying each third-party’s environment. - ISO 28000:2022 certification
- No
- ISO 9001 certification
- No
- Quality management systems (QMS)
- Yes
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Please provide your Cyber Essentials Certificate Number
- D1cbb0ca-9616-4e81-b4d2-0d42af681483
- Cyber essentials plus
- Yes
- Please provide your Cyber Essentials Plus Certificate Number
- 2f9e3e3e-af2f-4637-9eae-cf61b6d4e7f8
- Other security certifications
- Yes
- Any other security certifications
-
- DSPT (NHS Data Security and Protection Toolkit)
- DTAC (Digital Technology Assessment Criteria)
Social value
- Section B - Commitment for Future: Delivery
-
-
Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority
- New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
- Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
- Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
- Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
- Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
- Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
- Volunteering opportunities for staff
- Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
- Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
- Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
- How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
- How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
- How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
- Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract
-
Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.
- Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
- Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
- Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
-
Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero
Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.
- Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
- Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
- Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
- Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
-
Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain
Policy Outcome 6: Employment and training: For those who face barriers to employment
- Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
- Working conditions which promote an inclusive working environment and promote retention and progression
- Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition
-
Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain
Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.
- Understanding of issues relating to entering the contract workforce
-
Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.
Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.
- Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
- Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
- Actions to invest in the physical and mental health and wellbeing of the contract workforce
-
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at tenders@inhealthcare.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.