CONVERGENCE (GROUP NETWORKS) LIMITED

Managed SASE

Convergence Group’s FortiSASE managed service transforms connectivity and user experience by unifying SWG, CASB, FWaaS, and ZTNA features in a cloud-delivered platform. We design, deploy, and manage secure, high-performance access for users and sites anywhere, simplifying operations while protecting applications and data.

Features

• Fully Managed
• Unified SASE Architecture
• 24x7x365, UK Based, SC Cleared Service Desk
• Vendor Specialised and Certified SASE Engineers
• Zero Trust Network Access (ZTNA)
• Firewall as a Service (FWaaS)
• Content Access Security Broker (CASB)
• Secure Web Gateway (SWG)
• Next Generation Firewall (NGFW)
• Identity Based Control

Benefits

• Enhanced user, network and application visibility
• Reduced total cost of ownership
• Assessed, deployed, supported and guided by SC cleared industry experts
• Scales easily to meet changing organisational needs
• Enforces and improves security regardless of where the user resides
• Strengthens compliance adherence
• Full WAN and SD WAN Integration

Service documents

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@convergencegroup.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

981440976441337

Contact

Sales Team
0845 270 2709
sales@convergencegroup.co.uk

About the service

• Service categories:

  Cloud Support Services

  Security Services

  • Security strategy
  • Security risk management
  • Security design
  • Security incident management
  • Security audit services
  • Security quality assurance (QA) and testing

Service scope

• Service constraints: The service requires reliable internet connectivity for users, endpoints, and sites.; ; Security controls vary by deployment model; agentless deployments typically inspect HTTP(S) traffic only.; ; Full functionality depends on supported operating systems and, where required, endpoint software or certificate deployment.; ; Customer-managed identity services (e.g. AD, LDAP, RADIUS, SAML) are required for authentication.; ; Encrypted traffic inspection may require customer-managed certificate lifecycle management.; ; API-based CASB provides retrospective visibility; mitigation actions are customer-led.; ; Policy changes are subject to agreed change management processes.; ; Performance may vary based on geographic proximity to SASE Points of Presence.

User support

• Email or online ticketing support: Yes
• Support response times: Response times on tickets created via telephone, email or the customer self-service portal:; ; P1 – Critical Impact - 15 Minutes; P2 – Major Impact - 30 Minutes; P3 – Minor Impact - 1 Hour; P4 – Normal - 4 Hours
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Support levels: A fully managed WAN and SASE service providing proactive monitoring, change management, and security oversight.; ; What’s included; - End-to-end WAN and network device management; - 24x7x365 proactive monitoring and alerting; - Full MAC support aligned to service scope; - Patch and vulnerability management; - Incident, problem, and change management; - Service reporting and governance

Supplier type

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Fortinet and Cisco

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Security Clearance (SC)

Pricing

• Discount for educational organisations: No

Architecture roles

Network architect

Role level	UK Rate	Offshore Rate
Network architect	£1,095.00

Product and delivery roles

Delivery manager

Role level	UK Rate	Offshore Rate
Delivery manager	£1,095.00

Standards and certifications

• ISO/IEC 27001 certification: Yes
• ISO/IEC 27001 accredited by: BSI
• ISO/IEC 27001 accreditation date: Thursday 28 August 2025
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• ISO 9001 certification accredited by: BSI
• ISO 9001 accreditation date: Monday 16 February 2026
• What the ISO 9001 doesn’t cover: N/A
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber Essentials Certificate Number: 0264ae2e-998e-4045-b7be-f8e464f00baf
• Cyber essentials plus: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Other security certifications: No

Social value

• Mission: Kick start economic growth:

  To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

  Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

  • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
  • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
  • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
  • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
  • Activities to cascade good practice on fair working conditions throughout the supply chain
  • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
  • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
  • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
  • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling

  Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
• Mission: Make Britain a clean energy superpower:

  To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

  Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

  • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
• Mission: Break down barriers to opportunity:

  By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

  Policy Outcome 6: Employment and training: For those who face barriers to employment

  • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
  • Introducing transparency to pay and reward processes
  • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition
• Mission: Build an NHS fit for the future:

  That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

  Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

  • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
  • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@convergencegroup.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.