Cognizant Worldwide Limited

Cognizant NHS Data Platform

Cognizant provide end to end Healthcare consulting and delivery services to strategise, build and run NHS Customer Data Platforms. We have partnerships with all the leading product vendors as well as cloud partners (for any custom solution) and bring in our expertise to build a seamless CDP for our clients.

Features

• AI-powered conversational assistants for seamless customer interactions and personalized support
• AI for comprehensive knowledge management and semantic search
• Process Optimizer to streamline operations through AI-driven automation
• Fuel developer productivity with AI-driven tools and resources

Benefits

• Enhance engagement, automate processes and drive customer satisfaction
• Unlock valuable insights, accelerate information discovery and enhance decision-making.
• Optimize efficiency and reduce manual efforts.
• Transform workflows, achieve process excellence and improve productivity.
• Enable faster development cycles and improve code quality.
• Accelerate innovation, streamline workflows and enhance collaboration.

£415 to £1,550 a unit a day

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at inquiryPSandHealth@cognizant.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

981735201695015

Contact

Frank Mcdade
+44 (0) 7711 588 127
inquiryPSandHealth@cognizant.com

Planning

• Planning service: Yes
• How the planning service works: Cognizant’s Gen-AI methodology to execute projects represents a holistic and strategic approach meticulously designed to empower project delivery leaders in harnessing the transformative capabilities of Generative AI technologies. This comprehensive methodology guides organizations through four pivotal phases: Advisory, Align, Experiment, and Scale, each thoughtfully structured to cater to distinct stages of Gen AI adoption within the organizational landscape. During advisory stage we will execute:; Data Policy Alignment for Generative AI; Operating Model Definition for Generative AI; Use Case Catalog & Prioritization; Selection of Generative AI Models; Ideation and Experimentation; Pilot Evaluation of LLMs and Use Case(s); Feedback and refinement; Complete evaluation based on Pilot MVPs. We plan to deliver Generative AI, Cognitive Architecture, Artificial Intelligence, Generative AI Strategy & Assessment Services, Generative AI model implementation and support.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: We will work with you to understand your training needs and create a training plan with SMART objectives so that we can all measure success. We cater to various skill levels, roles and technologies.; ; Our training can be:; • Modular: where we break down complex topics into smaller modules for easier absorption (e.g., Cloud Fundamentals, Specific Cloud Service Configuration, Software Architecture on the Cloud).; • Role-Based: with tailored tracks for all the different roles that will be involved in IT projects eg Programme/Project Directors, Developers, IT Administrators, Architects, Security Professionals, users etc.; • Progressive Learning: our training ranges from foundational concepts up to advanced topics. We cover both technical and business training.; ; We train through:; • Instructor-Led Training: Live sessions with expert instructors with for real-time interaction and Q&A. Can be in-person or virtual.; • On the job training eg pair working, managerial support in rainbow teams, and Communities of Practice.; • Hands-On Labs: Practical exercises in sandbox environments to apply concepts and gain experience.; • Gamification: Incorporate game-like elements to make learning more engaging and motivating.; • Mentorship and Support: Provide access to mentors and technical support for troubleshooting and guidance.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Gen AI/Use case testing - Identify key evaluation metrics and thresholds relevant to use case. Verify the model's ability to generate content as intended against the range of parameters and trustworthiness relevant to usecase (coherence, style, relevancy, guardrails/ moderation, interpretability, fairness, correctness etc.);; Safety and Ethical Testing to check for biases and ethical concerns in the generated content; Ensure that the AI model doesn't produce harmful or inappropriate output; Robustness Testing to test how the model handles unexpected inputs and scenarios; Evaluate its resilience to noise, outliers, or adversarial attacks; Regression testing to ensure that changes or updates to the model do not introduce new issues in the platform. We plan to deliver Generative AI, Cognitive Architecture, Artificial Intelligence, Generative AI Strategy & Assessment Services, Generative AI model implementation and support.

Security testing

• Security services: No

Ongoing support

• Ongoing support service: No

Service scope

• Service constraints: There are no service constraints.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: 9.00 till 5.00 Monday to Friday
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: Support levels are individually negotiated with each client.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: DNV Business Assurance
• ISO/IEC 27001 accreditation date: 11/15/2021
• What the ISO/IEC 27001 doesn’t cover: Certain offices which are not client facing
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications: ISO 22301 – Business Continuity Management System

Social Value

• Social Value:

  Social Value

  Fighting climate change

  Fighting climate change

  OUR SOCIAL VALUE COMMITMENT; We support and deliver across all identified areas of Social Value. We have provided below an example for Fighting Climate Change. ; Our Social Value typically has two components:; 1-Reducing the greenhouse gas emissions of clients’ in house software development/support teams. ; 2-Training technical teams in ways of working that reduce GHG emissions.; Below is dependent on the size/scope/length of the engagement: ; ACTIONS WE WILL UNDERTAKE ; • We typically start with a one-day workshop to 1) Define what sustainability is in terms of software development/support. 2) Agree what can be measured, monitored and improved. 3) Produce a comprehensive Social Value Plan outlining our actions.; • We use Cognizant's Carbon Footprint Calculator to measure and report on the IT team’s baseline emissions, using energy as a proxy. This data drives action planning and progress tracking.; • If appropriate, our specialists conduct in-depth assessments of existing services/ways of working and identify areas where environmental impacts can be reduced. This process aligns with the Greenhouse Gas Protocol Product Standard and ISO/IEC 21030 standards for software measurement. We will assess ideas such as 1) cloud migration (eg optimised scalability). 2) Cloud native design (eg microservices and containers). 3) Green software design (eg code that minimises resource usage); • If appropriate, we host workshops to discuss findings and agree changes in ways-of-working.; SUSTAINABILITY PRINCIPLES; We typically run sprints to test changes and measure improvements. We agree ways to integrate these techniques into business as usual.; EMBEDDING THE PRINCIPLES; We train client’s staff in the new ways of working by a blend of joint working, training sessions, and an on-line Sustainability Guide which will cover best practices for sustainable design, development, and operations. We periodically meet with the client to encourage continuous improvement through a blend of refresh training and challenge.

Pricing

• Price: £415 to £1,550 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at inquiryPSandHealth@cognizant.com. Tell them what format you need. It will help if you say what assistive technology you use.