Central Networks and Technologies Ltd

Central Networks Security Operation Centre (SOC)

There are four SOC Tiers - Managed Assurance, Managed Assurance Plus, Threat Detection Basic, Threat Detection Premium

Features

• Update Management
• Endpoint Anitvirus and EDR
• Browsing Protection
• Vulnerability Management
• Network Assurance
• Cyber Education and Training
• Email Protection
• Microsoft 365 detection and responce
• 24/7 Managed SOC
• Darkweb monitoring

Benefits

• Cyber Essentials approval
• Reduces Business Risk

£16.02 to £89.56 a user a month

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@centralnetworks.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

981804669172166

Contact

John Blackburn
01706747474
sales@centralnetworks.co.uk

Planning

• Planning service: Yes
• How the planning service works: Central Networks Consultancy service in all SOC delivery and implementation planning will always follow our tried and tested methodology for any solution-based service to a new or existing customer. This generally starts with communication from the outset. We understand that every business is different with varying needs and we will not just offer you an 'off the shelf' solution that may not be the best fit. We tailor our SOC solutions to meet your exact needs and budget. Your objectives and outcomes become our goals, defining the most beneficial offer for your business.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: Within our consultancy approach, we can factor in the training required for each stage. Central bespoke training can be provided on a pay as you go basis, on a one to one basis, or we can arrange formal structured training with supporting material in a classroom environment.; We can also arrange bespoke vendor-led training, cloud provider/provision training, and even specific product training. All angles are covered, just tell us what level you want and we can arrange the rest.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Our highly regarded Solutions Architects work closely with you to fully understand your current IT architecture and security solution objectives, then translate this into a SaaS security solution that works for you.; The whole migration process will follow a transition plan, tailor-made with your technical people, to make sure all migration processes are followed properly, the correct priorities of action are put in place and the whole implementation of the plan is done with no downtime at all, or as minimal downtime as possible, to keep you working and 'business as usual'.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Central Networks operatives and engineers are trained according to ITIL an ISO9001, ISO27001, ISO14001, Agile Project Management and PRINCE2 principles. This means that all our engineers fully comply with quality assurance requirements. Performance testing is part of these principles and will be included in every Cloud migration or Service plan. ; Our operatives will also run a series of tests outside of the range of what is required, including specific functionality testing, requested by the customer. ; Only when all tests have been conducted satisfactorily, would we place anything into production.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security incident management
  • Security audit services

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: The support function follows strict guidelines based on an ITIL framework and ISO 9001, ISO 27001 that ensures every call logged is managed and dealt with professionally and via a well described process. From the point of logging the call by web, email or phone, you will be dealing directly with a technical professional who will investigate and resolve the issue in a timely manner or escalate appropriately. This tried and tested approach allows calls to be tracked and escalated between teams such as the support and hardware maintenance teams as well as automatic escalation based upon agreed Service Level Agreements (SLAs). Senior consultants will attend data centre sites, as required, for any issues that cannot be resolved in a timely fashion remotely. Including restoration of service following any business-critical hardware failure (servers, network switches, routers, etc). Our support team has direct access to major IT and Line of business application vendors should calls need to be escalated further, whether you are a public, private or hybrid cloud service user.

Service scope

• Service constraints: Central Networks have No Service Constraints. ; ; We pride ourselves on tailor-made IT Solutions, which include custom Service Level Agreements (SLA's) which can include or exclude any services you require.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: The aim is to respond to questions on the first call, through an escalation 1st-3rd line classification
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Support levels: Our operations team is broken down into two areas, Service Desk and Engineering. The Service Desk acts as the primary source of all activity, where calls are categorised, prioritised and filtered to the relevant specialist if required. Our calls are given a priority level from 1-5; whereas P1 is Disaster, business is non-operational all the way through to P5, of which could be a cosmetic incident, for example. ; Our response times and levels are summarised below: ; P1 - Urgent - 15mins Response Time (RT), 4 hrs Target Full Fix Time(TFFT) P2 - Critical - 30 mins RT, 8 hrs TFFT ; P3 - Very Important - 4 hrs RT, 20 hrs TFFT ; P4 - Important - 10 hrs RT, 30 hrs TFFT ; P5 - Informational - 3 days RT, 90 days TFFT (never normally this long) ; ; The majority of activity will be remote based working, however we will send either a senior engineer to the client site, or a cloud specialist to a cloud hosting datacentre site, as and when required, depending on the incident. All priority incidents are included in our pricing, defined by customised SLA's and can be in unlimited numbers if required, depending on the client's needs.

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: N-Able, Microsoft365, Defender, Darktrace, KnowBe4, IDAgent, Huntress, Barracuda XDR, AppCheck

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: QMS International
• ISO/IEC 27001 accreditation date: 19/05/2014
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  Equal opportunity

  Equal opportunity

  Our Social Value Policy is available upon request, furthe details can be found on our website

Pricing

• Price: £16.02 to £89.56 a user a month
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@centralnetworks.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.