GEOXPHERE LTD

XMAP Cloud GIS

XMAP is the complete cloud-based, organisation-wide GIS (webGIS, PostGIS & GeoServer), giving you everything for creating, editing and sharing GIS data internally and to the public in a cost-effective and structured way.

With intuitive spatial tools and integration with back-office systems, it's an essential system for benefiting from spatial data.

Features

• Easy-to-use web-based GIS interface
• Cloud-first with high performance, security, and reliability
• Unlimited users and scalable usage
• Seamless integration with desktop GIS (QGIS, ESRI, CadCorp, etc.)
• Advanced analysis and administration tools
• Editable map layers with permission-based controls
• Customisable search and gazetteer functionality
• Comprehensive printing, annotation, and measurement tools
• Accessible with a mobile-friendly interface and Welsh-language option
• Authoritative national and international datasets (e.g. Ordnance Survey NGD)

Benefits

• Improves cross-department GIS collaboration
• Ensures everyone works from a single, authoritative data source
• Reduces demand on local ICT infrastructure
• Integrates with back-office systems for greater efficiency
• Enables collaboration with external organisations
• Supports remote and flexible working policies
• Fully managed GIS reduces maintenance and admin overhead
• Robust security with IP restrictions, geofencing, and firewalls
• Single Sign-On (SSO) for seamless user access
• High availability and reliability (24/7 uptime)

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at support@xmap.cloud. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

981872265963748

Contact

Chris Mewse
01256586980
support@xmap.cloud

About your service

• Service categories:

  Applications

  Content workflow and management

  Enterprise portals and digital workspaces

  • Multi-Audience Portals
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Private cloud
  • Hybrid cloud
• Service constraints: Service does not normally need planned downtime, but larger upgrades may require it.
• System requirements:
  • Web Browser
  • Internet Connection
  • White-listing of URLs

User support

• Email or online ticketing support: Yes
• Support response times: Response within 4 hours. Typical resolution within 24 hours. Monday to Friday.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Unlimited off-site support.; ; On-site support and consultancy rates available in Rate Card.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Off-site training, tutorial videos and knowledge base articles.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Data will be held in a cloud-based open source database which can be ported to other infrastructure.
• End-of-contract process: At the end of the contract, the service will expire.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Some GIS tools may be restricted.
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: Admin Panel provided to configure XMAP.
• Accessibility standards: None or don’t know
• Description of accessibility: Designed with WCAG principles at front of mind. No text-to-speech compatibility with map view text.
• Accessibility testing: Active engagement with users of assistive technologies to improve usability. Working towards WCAG 2.2 AA.
• API: No
• Customisation available: Yes
• Description of customisation: Branding and email configuration can be customised. Data and configuration of data can be customised.

Scaling

• Independence of resources: Our system scales based on demand to ensure no users are affected by other usage.

Analytics

• Service usage metrics: Yes
• Metrics types: Users - usage and sessions; Datasets - usage
• Reporting types: Real-time dashboards
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: Less than once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest: Physical access control, complying with CSA CCM v4.0
• Data sanitisation process: Yes
• Equipment disposal approach: A third-party destruction service
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: Through database or CSV exports.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • Geopackage
  • Database backup
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • ESRI Shapefile
  • Geopackage
  • MapInfo TAB
  • Database table import

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Geoxphere's SLA offer's 99.9% availability for its online services (with 99.999% up-time on data centre).; ; Full SLA documentation is available separately on request. If Geoxphere do not meet the guaranteed levels of availability then a percentage of the annual fee may be refunded, which will be agreed with the customer on a case by case basis. To date this has never been required.
• Approach to resilience: Our cloud software and services run on high availability virtualised servers.; ; Each hardware node gives a 99.999% up-time.; ; In turn, each component of our services operate in a load-balanced environment, giving resilience should one node fail.; ; We have active monitoring services in place that constantly assess web services and node performance. They automatically restart services should an issue be identified.; ; Should services fail and no automatic recovery is possible, the load balancer takes the affected node out of the loop and redirects to the functional nodes. Our technical team are immediately notified to prompt an action.; ; Off-site snapshots are taken regularly.
• Outage reporting: Email alerts are immediately issued to customer administrators to inform them of any interruption of service, along with a regular update regarding the repair & fix, letting them know that service is available again.; ; Public dashboard available.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Username or password
• Access restrictions in management interfaces and support channels: Our services, including our Support system, ensures only those with authorisation gain access to the services.; ; Our services are credentials-based, and our support desk validates users based on their credentials.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: Between 6 months and 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: Between 6 months and 12 months
• How long system logs are stored for: Between 6 months and 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: CSA CSM version 4.0
• Information security policies and processes: We are building up our Information Security policies and processes and these will be provided to customers on request. Incident management forms part of the Security Incident Reporting Policy as part of the ISO27001 Information Security Management System.; ; We are Cyber Essentials accredited.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Our service is developed and maintained using a source control system and code repository.; ; Our service goes through beta testing before being made available to all.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Our datacentre firewall detects and allows action to potential threats. These threats are assessed by our IT team and action is put into place.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Regular internal reports are carried out to assess for inappropriate use of the service. Action may involve closing of user or organisation accounts.
• Incident management type: Supplier-defined controls
• Incident management approach: We have a number of internal processes in place but are working towards recognised standards.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Fully-featured system for a limited time period.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 5%
• Between £500,001 and £1,000,000: 10%
• Between £1,000,001 and £2,500,000: 15%
• Between £2,500,001 and £5,000,000: 20%
• Over £5,000,001: 20%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: D2d7689b-29fb-4e3a-825d-e99e5fded5ae
• Cyber essentials plus: No
• Cyber Essentials Alternative: None of the criteria
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at support@xmap.cloud. Tell them what format you need. It will help if you say what assistive technology you use.