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COEFFICIENT SYSTEMS LTD

Data Engineering, Integration and ETL

Coefficient offer data engineering services focused on integration, ETL, and cloud migration, providing robust data solutions, automated pipelines, and advanced analytics. We ensure secure, scalable architectures and empower clients with knowledge transfer, enabling them to gain insights from their data and optimise operations effectively.

Features

  • Architecture review to understand existing data landscape and business requirements.
  • Strategic data modelling, optimisation and planning services.
  • End-to-end data engineering services for robust data solution management.
  • Intelligent ETL workflows with data extraction, intermediate storage, and transformation.
  • Development and maintenance of automated data pipelines.
  • Data integration expertise from databases, files, APIs, IoT, and more.
  • Scalable data warehousing architecture design using modern data stack principles.
  • Seamless data migration to cloud-based infrastructures.
  • Continuous data pipeline monitoring and troubleshooting.
  • Technical consulting for data legislative compliance.

Benefits

  • Enhance efficiency with automation for both batch and real-time processes.
  • Reusable processes ensure easy scalability for growing data demands.
  • Achieve data system clarity and integration with a unified view.
  • Strengthen security with centralised governance for data access control.
  • Empower teams by transferring expert data management knowledge.
  • Utilise cost-effective cloud solutions with robust security and scalability.
  • Maintain compliance confidently with GDPR and industry-specific regulatory standards.
  • Optimise operations to reduce costs and accelerate deployment timelines.

Pricing

£475 to £1,600 a unit a day

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at john.sandall@coefficient.ai. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

9 8 1 9 8 5 2 0 0 9 7 4 3 8 8

Contact

COEFFICIENT SYSTEMS LTD John Sandall
Telephone: 02080640144
Email: john.sandall@coefficient.ai

Planning

Planning service
Yes
How the planning service works
Coefficient provides complete planning support services whenever necessary. Our planning process begins with a comprehensive assessment of your current infrastructure, processes, and data management practices to gain a clear understanding of your business requirements and challenges.

We then collaborate with your team to outline clear, measurable objectives that align with your business goals and technological capabilities.

We offer specialised planning services that include:
1. Objective definition and business case formulation.
2. Challenge assessment, identifying dependencies, and exploring options.
3. Change preparation, user engagement, and stakeholder management.
4. Development of practical solutions, from proofs of concept to production-ready products.
4. Thorough evaluation to determine the most effective and suitable options.
5. Ensure a seamless process of acquiring, storing, organising and maintaining created and collected data.
6. Efficient implementation of data migration and management services

Throughout this process, we provide guidance on best practices for data security and compliance with regulations such as GDPR. Our aim is to deliver a planning service that not only ensures a successful cloud hosting or software services deployment but also enables your organisation with the knowledge and tools to maintain and evolve your system independently.
Planning service works with specific services
No

Training

Training service provided
Yes
How the training service works
At Coefficient, we are dedicated to not only delivering data engineering solutions but also ensuring your team is able to sustain and evolve these solutions. We believe that knowledge transfer is fundamental for empowering our clients with the independence to drive their data operations forward.

We prepare training materials tailored to your needs, available as courses, videos, presentations, and documentation, deliverable through personal sessions, on-site workshops or at suitable venues.
Training is tied to specific services
No

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
Coefficient offers comprehensive setup and migration services to ensure a seamless transition with minimal operational disruption. Our approach involves:

1. Customised Migration Planning: Develop a detailed migration plan that takes into account our clients’ infrastructure requirements
2. Legacy System Transition: Assist the transition from legacy systems to modern, scalable cloud platforms using both open-source and commercial technologies
3. Cloud Provider Navigation: Provide guidance and support in migrating sensitive data, models, and processes to cloud providers, including architecture design and configuration
4. Risk Mitigation: Develop a risk mitigation plan to ensure a secure and compliant transition to the cloud environment
5. Continuous Support: Offer post-migration management and support
Setup or migration service is for specific cloud services
No

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
Coefficient provides a suite of quality assurance and testing support services for data engineering, data warehousing, and data infrastructure. Our approach includes:

1. Baseline Benchmarking: Measure current system performance to establish a reference point for comparison.
2. Cloud Service Testing: Validate the performance of cloud migrations with testing against predefined metrics.
3. Data Reconciliation: Ensure data integrity post-migration through data cleansing techniques and reconciliation including counts, checksums, and cross-verification with historical data.
4. Consistency Checks: Compare reports post-implementation for data consistency and service reliability.
5. Continuous Quality Assurance: Integrate QA throughout the development lifecycle and employ test management, execution, and automated testing.

Security testing

Security services
No

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works
Our ongoing support service is designed to maintain and optimise our clients’ data engineering, integration and ETL solutions. We provide monitoring of data pipelines, performance tuning, process enhancements, troubleshooting, and security patches. Our proactive monitoring detects and addresses system inefficiencies and data inconsistencies, ensuring seamless data flow and system reliability.

Clients can easily submit support requests through our ticketing system, ensuring timely resolution of issues. Our Service Level Agreements (SLAs) are customised to meet our clients’ needs, with options available for 24/7 support for critical issues.

While our support is primarily focused on solutions designed by Coefficient, we also evaluate third-party system support on an individual basis. Similar to our approach in training, we offer post-training mentorship, regular system maintenance, and updates on the latest technological developments. This comprehensive support structure allows for continuous learning and adaptation, ensuring your team remains competitive and well-supported in the evolving landscape of data engineering. Through these efforts, we aim to maximise the return on your investment and maintain high standards in your data-driven projects and initiatives.

Service scope

Service constraints
Support is offered remotely unless specifically contracted with the client organisation to provide on-site. The support desk operates during normal office hours from 0900 to 1730, although emergency cover can be agreed upon.

User support

Email or online ticketing support
Email or online ticketing
Support response times
Our service desk is available from 09:00 to 17:30 GMT, Monday to Friday, excluding UK Bank Holidays. During these hours, we provide real-time support to address any queries or issues.
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Support levels
We offer various support options:

1. Standard Support: Offered during business hours, Monday-Friday, excluding bank holidays; includes phone, email, general inquiries and troubleshooting at no extra cost

2. Premium Support: Provides 24/7 support for continuous global operations, adding round-the-clock access to our standard offerings.

3. Dedicated Technical Manager: Assigned during onboarding for a smooth transition and as a point of contact for escalated concerns.

4. Graduated Response Levels:
- Level 1 (Critical): Immediate response within 1 hour for urgent operational issues.
- Level 2 (High): Response within 4 hours for severe impacts.
- Level 3 (Medium) and Level 4 (Low): Response within 24 hours for non-critical issues.

5. Proactive Support: Customer Support Engineers provide ongoing monitoring and maintenance to anticipate and resolve potential issues.

6. Enhanced and Custom Support: Customisable packages including dedicated platform engineers, software developers, and technical account management based on specific client needs.

Our structured support ensures efficient resolution and high client satisfaction, with clear escalation paths and guaranteed response times.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Security Clearance (SC)

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
No
Other security certifications
No

Social Value

Social Value

Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

Fighting climate change

Our services integrate cloud tools to monitor and optimise energy usage in data centres. We actively participate in open-source projects that apply data engineering to climate change research and mitigation strategies, promoting environmental sustainability. Additionally, our remote service and workshop options reduce the need for travel and paper-based materials, supporting energy-efficient practices in digital training environments.

Tackling economic inequality

We facilitate economic equality by providing scholarships and tailored training opportunities to underrepresented and economically disadvantaged groups (through our sponsored initiative, 'Humble Data'), enhancing their career prospects and access to the tech industry.

Equal opportunity

Coefficient is deeply committed to diversity and inclusion, as evidenced by our co-founding of the DEI-focused non-profit "Humble Data". We actively look to recruit candidates from underrepresented backgrounds for technical and leadership roles and support their career progression through mentorship and sponsorship initiatives.

Wellbeing

We are committed to the mental health and wellbeing of our employees and trainees. Our support services include subscriptions to mindfulness apps and access to confidential counselling, ensuring a supportive and inclusive learning and working environment. This commitment extends to all our programs, fostering an environment where individuals can thrive both professionally and personally.

Pricing

Price
£475 to £1,600 a unit a day
Discount for educational organisations
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at john.sandall@coefficient.ai. Tell them what format you need. It will help if you say what assistive technology you use.