KALLIDUS LIMITED

Kallidus Perform

Kallidus Perform is Performance Management software that helps organisations accelerate the way they build compliant, skilled and high-performing teams.

Kallidus makes it easy to align employee growth with your strategic organisational objectives to boost performance and engagement across the organisation.

Features

• Create measurable, high-impact performance goals quickly with AI assistance.
• Connect individual development activities and reviews in one platform.
• Highly flexible 1:1 templates that align with unique organisational objectives.
• Empower deskless workers to update progress and feedback anywhere.
• Instant visibility of team progress, risk indicators, and training status.
• Stay in control of progress with automated reminders and alerts.
• Request and track performance feedback to motivate and develop individuals.
• Evidence and calibrate behaviours through custom scalars and manager validation.
• Generate audit-ready deep-dive reports with customisable data visualisations.
• Streamline administration through seamless integration with existing HR systems.

Benefits

• Link learning to performance to drive measurable organisational results.
• Equipping managers with effective tools to nurture high-performing teams.
• Replace manual processes with intelligent automation for reviews and reporting.
• Identify and track capability improvements against key organisational KPIs.
• Boost engagement with visible career pathways and development opportunities.
• Maintain a central, verifiable body of evidence for all reviews.
• Reach measurable ROI faster with our dedicated implementation expertise.
• Motivate employees by placing them at the heart of development.
• Identify high-potential talent ready for promotion or management roles.
• Proactively address conduct and development gaps before they impact outcomes.

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@kallidus.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

982203628475288

Contact

Alex Young
01285 883900
sales@kallidus.com

About your service

• Service categories:

  Applications

  Enterprise resource management

  Human capital management

  • Talent Management Applications
• Multi cloud support: No

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Kallidus offers additional modules that complement Kallidus Perform, including:; ; 1) Kallidus Learn - Learning Management System; 2) Kallidus Off-the-Shelf eLearning Content
• Cloud deployment model: Public cloud
• Service constraints: As part of Kallidus’ continuous delivery approach, there is a scheduled maintenance window every Thursday 6-8am (BST/GMT). During this period, maintenance may include;; ; • application deployments,; • system maintenance; • server maintenance.; ; During these times clients may experience short periods of service unavailability or reduced performance. Under exceptional circumstances, Kallidus reserves the right to change the time and duration of the window, but will notify the customer in advance of any proposed change.
• System requirements:
  • Access to Kallidus applications is browser based via HTTPS only.
  • There are no hardware requirements for the client PC.

User support

• Email or online ticketing support: Yes
• Support response times: Upon the submission of any support ticket, an initial acknowledgement is provided automatically to confirm receipt. Following this, a human agent will provide a first response—which includes a meaningful acknowledgement and the start of the investigative process—within the following timeframes:; ; Urgent (Priority 1): We provide a first response within 1 hour of submission.; ; High (Priority 2): We provide a first response within 2 hours of submission.; ; Normal (Priority 3): We provide a first response within 4 hours of submission.; ; Low (Priority 4): We provide a first response within 1 Business Day of submission.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.2 AA
• Web chat accessibility testing: Screen Readers: Web chat support tested using screen readers like JAWS, NVDA, and VoiceOver to verify that all elements and headers are read correctly.; ; Keyboard Navigation: Testing includes ensuring all interactive components (buttons, links, and forms) are operable via the keyboard alone, checking for logical tab order and the absence of "keyboard traps".; ; Native Users: Involves individuals who are native users of assistive technology in their internal testing processes.; ; WCAG Standards: These audits evaluate systems against WCAG 2.2 AA criteria.
• Onsite support: No
• Support levels: Kallidus provides support to every customer at no additional cost.; ; Each customer is assigned the following named resource:; ; * UK Customer Account Manager - responsible for ensuring the SLAs are delivered and responding to commercial aspects of the contract.; ; * UK Customer Success Manager - responsible for providing ongoing training & knowledge transfer to help you configure and use the application(s) so that it supports and optimises your business processes.; ; * UK Cloud Support Engineer - responsible for working with you and your company to resolve any application, performance or data integration issues.
• Support available to third parties: Yes
• AI chatbot: Yes

Onboarding and offboarding

• Getting started: We have a proven method for implementing our software which brings together our consultants and product specialists with your key personnel to deliver a smooth and successful implementation. Timescales for implementations vary depending upon complexity, availability of key people within your organisation, but typically a Kallidus implementation will take around 8-12 weeks.; ; A structured training programme is provided via The Kallidus Academy and is delivered online, with support for reinforcement of learning from your consultant during implementation. Product and user documentation is provided via the Kallidus Knowledgebase.; ; For end users no training is required, the user interface has been designed to ensure an immediate familiarity and signposted user journey driving high user engagement. If however, a client would like our support in launching the solution their consultant can support with a launch plan.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Administrators would export user data via the admin data export function.; Data can be exported to .xls or CSV.
• End-of-contract process: At the end of the Initial Contract Term, the client has the option to renew for a further period, supported by a dedicated Account Manager. If you renew, the annual licence fee for the year ahead will be invoiced but no other charges apply.; ; If you decide to leave Kallidus at the end of your initial term then you have the option to extract your data yourselves via the Admin data extract tool or to request support for this service from Kallidus.; ; No further charges apply.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The solution is adaptive so the screen layout for the end user screens will change to offer optimum usability for the size of device in use.; ; The features and functions do not differ.
• Service interface: No
• User support accessibility: WCAG 2.2 AA
• API: Yes
• What users can and can't do using the API: The Kallidus Suite has an extensive suite of REST API's. The API presently supports the following data formats: JSON and XML. The API uses entity tags (ETags) for web cache validation, and to allow clients to make conditional requests. The API also uses entity tags (ETags) to avoid “Lost Updates” by preventing the user from making a PUT to a resource that has changed since they made their GET request.; ; API access is activated via a request through your Customer Account Manager.; ; All calls to the API must include a SAML2 access token.; ; The Kallidus Suite offers over 400 REST API's. The main functional areas being:; ; * User creation/modification/deletion; * Learning data creation/modification/deletion; * Performance data creation/modification/deletion
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Application customisation is available via configurable options in the administration screens of Kallidus Perform. Customisation options include branding (logo and colour scheme), user access rights, hierarchical workflows and the ability to enable/unable functionality for specific user groups are made by System Administrators.; ; Please note, all new code will be released into the Kallidus Perform platform, accessible by all clients. All clients are on the same Perform platform and receive all of the latest features automatically. Our approach ensures high levels of quality and consistency, de-risking the solution for all our clients.

Scaling

• Independence of resources: Sufficient capacity and overhead are already built-in to our applications to handle expected loads. Our applications are designed and architected to be automatically scalable which allows for the rapid provision of additional resources such as CPU, memory or disk space. Our environments are load balanced for best performance and high availability for both web applications and data stores. We carry out performance monitoring to ensure user demand does not adversely affect services to other users.

Analytics

• Service usage metrics: Yes
• Metrics types: Kallidus provides the following range of service metrics including:; ; * Service uptime; * Number of support tickets raised; * Time to resolve support tickets; * SLA support compliance; * Storage consumption; * Number of active users on the system per month
• Reporting types:
  • Regular reports
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Encryption of all physical media
  • Other
• Other data at rest protection approach: Data is logically separated between clients using access control or separate databases. Our datastores are not public facing, and the administrative backend of our hosted networks are only accessible through separate privileged accounts and restricted to our system by either source IP or site-to-site VPN connection. All of our clients data is encrypted at rest (encrypted storage, using AES256).
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: Administrators would export user data via the admin data export function.; Data can be exported to .xls or CSV.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Kallidus agrees that the Service will be available for a minimum of 99.5% of the time twenty-four hours per day, seven days a week for the duration of the Contract.; ; If the agreed service availability falls below 99.5% for the duration of any given calendar month, then the Customer will be entitled to a downtime credit for that month. For each two (2) percent or part thereof (below 99.5%) of non-availability in a calendar month, the Customer will be entitled to a downtime credit equivalent to 10% of the pro-rata monthly fee for the Services, subject to a maximum credit of 100% of the fee for the Services payable for that month.
• Approach to resilience: Our environment and applications are designed and architected to be resilient on a load balanced infrastructure with redundant components and services for high availability and minimal downtime for both web applications and datastores. We carry out uptime and performance monitoring to ensure services are available. The datacentres we use are ISO27001 certified and have all of the mitigating controls required to provide a resilient underlying platform; environmental control, redundant power and network pathways, uninterruptible power supplies and backup generators for long term running.
• Outage reporting: Kallidus clients can access a public dashboard (http://status.kallidus.com) 24hrs per day to see the status of the Kallidus service.; ; The public dashboard provides a clear visual status indicating performance and availability for each of the applications and a detailed description of any application issues, the resolution time and summary of the solution.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Our application management interface is restricted to customer administrators using in-application role-based access control. All management interface traffic is encrypted in transit using TLS.; The hosted network backend management is restricted to Kallidus support staff who have unique, privileged accounts which are separate from their day-to-day credentials. Access is only via encrypted RDP and through source IP restrictions or site-to-site VPN. Access to our support site (provided by Zendesk) is restricted to named administrative customer contacts only, who are provided with site credentials and authenticated prior to logging or tracking requests.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: Between 6 months and 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Kallidus is ISO27001 accredited. Certified since 10th March 2014.; ; Full ISMS and BCP are in place and available on request.; ; SGS completes regular external audits.; ; We maintain a comprehensive and appropriate suite of Information Security policies and processes in compliance with our ISO27001 certification. We undergo a regular external audit at which these documents and processes are inspected as being suitable for the business and the standard. Policies are reviewed annually, and our ISMS is supported by senior management. All staff are given induction training on these policies and processes, with refresher training every year. Compliance with policies is assessed by an internal and external audit.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: We have our own formal change management process. This includes all major changes to systems or applications, and includes a process for emergency changes - all are recorded. Change control is always carried out by at least two people, requires management approval, and there are documented rollback steps as part of the assessment and also a consideration of risk including security impact, confidentiality, integrity and availability. Changes are tracked through our Zendesk portal for historical lifetime reporting purposes.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Risk assessment of threats to information assets follows a risk-based methodology. Risks are documented in a register and treated to reduce score using a range of mitigating controls. Our hosted applications undergo monthly penetration testing using a CREST-accredited security testing provider. Any medium or high vulnerabilities found are added to our development backlog for resolution. We subscribe to vulnerability monitoring services (e.g., US-CERT) which provide alerts and information on potential threats. Our applications are updated every two weeks during maintenance windows. Operating System and other vendor patches are deployed during appropriate maintenance windows, once patches have been tested.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: We run a bespoke real-time monitoring platform that utilizes performance metrics and logs (ingested at 60s intervals) to alert on unusual trends, application performance, and service failures. We monitor for SQL authentication failures, malware events, and anomalous behaviour via Azure logs and SonicWALL firewall incidents. Any identified potential compromises are immediately escalated to our security incident management team for review, with a formal process in place for timely customer notification where appropriate.
• Incident management type: Supplier-defined controls
• Incident management approach: We have our formal incident reporting and management process. All staff are trained on our reporting procedure and encouraged to report all incidents. Users can report incidents via email, via telephone call, or in-person. Our reporting process includes a management review step. Incident reports are communicated to customers if appropriate, typically via web page announcement, email or telephone call. Our policy is to notify customers within one business day of assessing an incident that may have affected the confidentiality, integrity or availability of their data, allowing for an investigative phase to determine the extent and severity.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Clients can have access to a 'sandbox'. This is a generic site that has not been pre-configured with the client's workflows but allows stakeholders to experience and assess the UX and admin tools firsthand. Access is usually limited to 2-4 weeks depending on requirement and availability.
• Link to free trial: Access to a Kallidus sandbox is only available via direct engagement with us and following an orientation session. Sandbox access is subject to demand.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 10%
• Between £250,000 and £500,000: 20%
• Between £500,001 and £1,000,000: 35.5%
• Between £1,000,001 and £2,500,000: 40%
• Between £2,500,001 and £5,000,000: 50%
• Over £5,000,001: 50%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: SGS
• ISO/IEC 27001 accreditation date: Wednesday 2 July 2025
• What the ISO/IEC 27001 doesn’t cover: TBC
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: SGS
• ISO 9001 accreditation date: Monday 19 January 2026
• What the ISO 9001 doesn’t cover: TBC
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 51b75144-c412-4cb2-83e3-45a2017fa876
• Cyber essentials plus: No
• Cyber Essentials Alternative: None of the criteria
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@kallidus.com. Tell them what format you need. It will help if you say what assistive technology you use.