INFORM PEOPLE LIMITED

THRIVE - Theatre Rooms In Virtual Environments

THRIVE is an online productivity software system used primarily in diagnostic procedure rooms (Endoscopy, Imaging, Physiological Sciences etc) that tracks key performance data and displays it in ready made reports, providing data not available elsewhere and in real time.

Features

• Real Time Reporting, data analytics and updates
• Remote Access and performance Monitoring
• Key Performance Indicator Tracking
• Role Based Access
• Scalability
• Cross Platform Compatibility including mobile optimisation
• High Availability
• No GDPR protected patient information

Benefits

• Reduce administration time and wages
• Key Performance Indicator Tracking
• Multi-Location and department productivity monitoring
• Information creation and sharing with ease
• Ready made, customisable and detailed reports
• In depth analytics tools
• Informed decision making processes evidenced by data
• Cost efficiency created by improved unit performance
• Real time data allows for enhanced decision making agility
• Patient data confidentiality and peace of mind

£87.50 to £145.95 a unit a month

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@informpeople.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

982782140659784

Contact

Christopher Thomas
01617134104
info@informpeople.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: List are automatically closed at 23:00 (GMT), exceptions to be arranged in advance as applicable.
• System requirements:
  • Internet connection
  • Modern Browser
  • Desktop/Tablet/Mobile Device

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Monday to Friday from 9:00 to 17:30 BST excluding UK national holidays the Supplier shall use reasonable endeavours to respond within two (2) working days of receipt of request
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Onsite support
• Support levels: Set up includes virtual and on site training and support for senior staff, system admins, booking teams and nursing teams. Support materials, documents and guides for all levels supplied and maintained. ; Monthly virtual drop in sessions held for Ad Hoc queries and questions, plus all clients have access to the support desk staffed Monday-Friday, 9-5 (UK Time, Bank Holidays excluded) ; Annual in person revisits to follow up with staff and pick up any specific on site questions. ; Named Inform People technical account manager for email and call follow ups as required. ; Extra ; Addition site visits changed at £600 per day plus travel costs (as per pricing document).
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Users are provided with online demonstrations followed by in person training at their location. We will provide training to groups of users based on their job role and their access to the system.; We then provide training guide videos and physical documents to aid with the go live process.; There is a support desk available for all clients staffed 9-5, Monday to Friday for any issues or questions that may occur.; Following initial go live a thorough support plan is established. A 2-3 week adjustment period takes place including further online calls if required. ; Monthly virtual check in meetings are offered and we will offer a further in person training session four months after go-live, then annually thereafter. We also provide the option of in person support on a custom basis if a unit feels it is needed.
• Service documentation: Yes
• Documentation formats:
  • PDF
  • Other
• Other documentation formats:
  • Video (with/without subtitles)
  • Images (no text)
• End-of-contract data extraction: Exported as a .CSV document with all relevant document and detail included. Additional end of document summary reports produced that follow the layout of the agreed weekly/monthly reports produced
• End-of-contract process: Access to the platform is locked down and data extracted in preset format. ; Any staff names removed from the system and all accounts disabled. ; 1 calendar month post end of contract all information removed from the system.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Interface responds to screen size allowing same experience on any mobile, tablet or desktop device
• Service interface: No
• User support accessibility: None or don’t know
• API: No
• Customisation available: No

Scaling

• Independence of resources: Platform usage is load balanced over multiple servers and monitored for high load. IF load significantly increased additional instance would be added to balance overall impact.

Analytics

• Service usage metrics: Yes
• Metrics types: The metrics THRIVE provides are regularly updated to ensure they are tracking all major Key Performance Indicators highlighted to us by units using the system. Currently, these include but are not limited to; DNA Rate, Hospital/Patient Cancellation Rate, List Utilisation, Session Length Planning, Session Time, Turnaround Time, Room Utilisation, Completed/Cancelled Procedures, Late Starts, Patient Type Split etc. Each of these metrics can be measured against individual or combined locations as well as across disciplines. Further, tags can be used to determine these metrics on unique list types such as Training Lists, Insourcing Lists, Inpatient Lists etc.
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: In-house
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: No direct access for users to export data from the platform, however there are built in reports accessible for users to review their data within the system. Export can be generated on request from Inform People at no additional cost
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • .xlsx
  • .pdf
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: Private network or public sector network
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: 99.9% excluding any agreed scheduled system upgrades requiring the system to be taken offline for a period of time
• Approach to resilience: Available on request
• Outage reporting: Email alerts

Identity and authentication

• User authentication needed: Yes
• User authentication: Username or password
• Access restrictions in management interfaces and support channels: Access is set via Inform People when user accounts are created. A mixture of the users job title, location and additional attributes determine the level of visibility a user will have to data entry and reporting in the system
• Access restriction testing frequency: At least once a year
• Management access authentication: Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: Cyber Essentials
• Information security policies and processes: All employees report directly to Chris Thomas, CEO.; We hold an IASME Cyber Security Accreditation, refreshed annually.; As part of the onboarding process all employees are required to take a number of training courses, and read relevant policies, including training on data security protection and GDPR. These courses are annually refreshed and contain an exam which must be passed.; All employees follow protocols set out by IASME.; For clients, access to the reporting system and the THRIVE reports is controlled and only granted upon request when verified by a trusted third party at the relevant location and department.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: All changes are made in line with IASME guidance and created on a sandbox model before being converted into a test site for detailed performance and security testing. If any bugs are discovered during the testing process the entire update is reverted back to sandbox and replanned for testing.; Changes are only made when necessary, any changes regarding system security will be scrutinised first by the CTO and all changes are applied to all platforms. ; All documentation issued for the service is recorded, plus a detailed log of changes are kept and back up versions of the site are kept.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Base line review of vulnerability conducted internally using external software. Any vulnerabilities identified are ranked and then tackled accordingly with high priority leading to all development work stopping until resolved. IF a number of risks are identified we would then follow up with an external company to retest the vulnerability review.
• Protective monitoring type: Undisclosed
• Protective monitoring approach: System testing takes place in line with the annually renewed cyber security accreditation. We are signed up to the MyNCSC.; We also use various antivirus softwares/firewalls and perform regular checks on all hardware devices to ensure they are up to date and secure.; If a threat is discovered within the system a patch will be developed and implemented at the first available opportunity. If a threat is discovered to a product used by Inform People the product will not be used by Inform People and data will be removed until it is safe to use.
• Incident management type: Supplier-defined controls
• Incident management approach: Inform People holds detailed continuity plans and risk assessments to set out clear operating procedures when faced with potentially business critical events, both common and uncommon.; Users can report issues or incidents via the support desk where it will be logged.; Inform People employees can log incidents with the CEO who will record in an incident log book and (where applicable) escalate further.; Incident management testing also occurs within Inform People to ensure all employees are trained to deal with any reasonably expected situation.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  Covid-19 recovery

  Covid-19 recovery

  Working with NHS Trust to improve perfromance to get units back to pre covid-19 activity levels, and beyond, tackling NHS waiting list times.

Pricing

• Price: £87.50 to £145.95 a unit a month
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: For regions signing up for THRIVE we offer a 2 month trial at a single site (no commitment), plus an additional 4 weeks bedding in/go live period to get the remaining sites online based on an annual licence agreement.

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@informpeople.com. Tell them what format you need. It will help if you say what assistive technology you use.