EVOKE TECHNOLOGIES

Evoke Technologies Pega Implementation & Support Services

Evoke is an authorized Pega partner, offering Pega solutions since 2016. Our experienced team comprises 100+ Pega certified consultants, enabling us to provide solutions on the Pega Infinity Platform

We use the latest GenAI capabilities to enhance the delivery of Case Management, Customer Service, Real-time interaction management and mobile solutions.

Features

• Use of the latest Pega Blueprint GenAI tooling
• Use of the Pega Constellation UI
• Migration to the latest versions of Pega and Constellation
• Pega Cyber Security Service
• On premise to cloud migration
• Using the latest Pega Process Mining capabilities
• Cost effective delivery models, Onsite, Nearshore and Offshore
• Testing Services with specialist Pega QA Team
• Multi-channel integration including DX API
• Enablement and up-skilling staff through the delivery

Benefits

• Rapid delivery of solutions and time to value
• Ability to leverage the latest Pega technology
• GenAI to expedite the delivery cycle
• Ensure the best use of the Pega Out-of-the-box components
• Delivery on Pega Cloud
• Delivery of Omni channel Customer Service
• High Performance scalable low code solutions
• Process Automation to reduce
• Adoption of the Pega Government Platform

£190.00 to £925 a unit a day

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at abignall@evoketechnologies.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

982822487190670

Contact

Adrian Bignall
07760999268
abignall@evoketechnologies.com

Planning

• Planning service: Yes
• How the planning service works: Evoke recommends the Pega Express methodology for the delivery of Pega Projects/Solutions. The Pega Express methodology is made up for 4 phases; Discover, Prepare, Build & Adopt. Two of these phases are part of the planning for Evoke’s Pega Service offerings.; ; In the Discover phase, Evoke works with the customer team using design thinking techniques to clarify the desired outcomes. We work together to define an appropriate Minimum Lovable Product (MLP) and get ready to begin the project. Activities during Discover include:; ; • Define your Microjourneys and your MLP; • Capture the key building blocks (Microjourneys, Personas/channels, Data and integrations); • Estimate and size your project; • Create Day 1 Live Plan; • Get ready to start the project; ; Following Discover, we move into the Prepare Phase, during which the team designs a solution and creates a product backlog using Scrum best practices. You also establish governance and enable the team. Finally, a plan with appropriate risks and dependencies will be finalised for the subsequent Build and Adopt phases.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Pega Platform
  • Pega Government Platform
  • Pega Cloud
  • Pega GenAI

Training

• Training service provided: Yes
• How the training service works: As part of our delivery model, we can provide training on the functionality of the delivered application. Typically, we adopt a train the trainer model, where Evoke trains a number of business users, who in turn train a larger audience.
• Training is tied to specific services: Yes
• Services the training service works with:
  • Pega Platform
  • Pega Government Platform
  • Pega Cloud
  • Pega GenAI

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Migration of your application to Pega Cloud as well as migrating data from other systems is taken care by Evoke’s dedicated Migration and Upgrade team.; ; This team consisting of senior Pega Architects, System Admins, DB Admins and Performance engineers plans your migration in multiple phases such as Assessment and Planning phase, Migration Update, and Remediation phase, Validation phase, Data Migration and Production Go Live phase and finally Continuous Improvement and Evolution phase.
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • Pega Platform
  • Pega Government Platform
  • Pega Cloud
  • Pega GenAI

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Evoke has dedicated QA practice that includes Pega trained QA engineers with expertise in:; • Manual and Automation testing; • API Testing; • Performance/Load Testing; • Security Testing; • Test and Defect Management; ; QA is executed in 4 phases – Discover, Design / Develop, Execute / Report and Maintain.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Security testing
• Certified security testers: Yes
• Security testing certifications: Other
• Other security testing certifications:
  • Certified Ethical Hacker (CEH)
  • ISO/IEC 27001 Lead Auditor
  • ISO/IEC 27001 Lead Implementer

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by a third-party organisation
• How the support service works: Evoke works with customers to agree a support model that can provide a cost effective model to meet their needs. This can range from providing a number of hours in a month to providing 24 * 7 support.; ; Evokes support can deliver L1, L2 and L3 support with coverage hours as per the business needs. The support service also covers deployment, release management, platform upgrades, hotfix deployment etc. ; ; We agree SLAs as part of the service and this is specified in a support contract.

Service scope

• Service constraints: While we strive to provide comprehensive services, there may be certain constraints or limitations based on factors such as resource availability, technology compatibility, and organisational policies. We work closely to identify and address any constraints to ensure the successful delivery of our services.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Response times would be agreed as part of a contract and would vary depending on the nature of the email/ticket. Response times can also be provided 24*7 if this was a requirement in contract.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Support levels: Evoke offer different levels of support based on the complexity and criticality of your environment. Our support levels may include standard support for routine inquiries and issues, as well as support for urgent or high-priority issues requiring immediate attention.; ; - Core Hours Service Desk available in multiple configurations: 8x5 or 24x7; - Additional Support Hours available upon request; - 24x7 Phone On Call support for P1 Incidents; - Service Level Management ensuring adherence to agreed-upon service levels; - Provision of a technical account manager or support engineer to collaborate with the customer's service owner/manager for issue resolution and regular service level reviews

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: AMERICO-UAF
• ISO/IEC 27001 accreditation date: 19/01/2024
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Evoke Technologies is a leading technology and consulting services provider, committed to integrating Environmental, Social, and Governance (ESG) principles into its operations, decision-making processes, and interactions with stakeholders.; ; Sustainable Practices: We are committed to minimizing our environmental footprint by adopting sustainable practices and promoting responsible resource management in all aspects of our operations.; ; Environmental Awareness: We will promote environmental awareness and encourage all our employees and stakeholders to adopt sustainable practices both at work and in their personal lives. We develop programs to harness employee enthusiasm in improving environmental performance.; ; ISO 14001: We are working towards obtaining a global certification to ISO 14001, in order to enhance environmental performance and demonstrate continual improvement.; Resource Efficiency: We will strive to reduce our consumption of natural resources including energy consumption and waste generation throughout our operations.; ; Renewable Energy: We will seek opportunities to adopt renewable energy sources and support initiatives aimed at mitigating climate change.; ; Net-Zero Emissions: We are firmly committed to achieving net-zero greenhouse gas emissions by 2050.; ; Climate Change: To combat climate change, our organization is actively reducing its carbon footprint through initiatives such as energy-efficient technologies, investments in renewable energy sources, and encouraging sustainable commuting options like telecommuting and public transportation. We are tracking our greenhouse gas emissions resulting from the Company’s energy usage, business travel and other relevant activities and are implementing a continual improvement program to reduce these emissions where possible.; ; LCA Integration for Sustainability: We integrate Life Cycle Assessment (LCA) into our operations to minimize environmental impact. This includes assessing the life cycle of our services, identifying areas for improvement, and implementing sustainable practices to reduce resource consumption.

  Equal opportunity

  Evoke Technologies is a leading technology and consulting services provider, committed to integrating Environmental, Social, and Governance (ESG) principles into its operations, decision-making processes, and interactions with stakeholders.; ; Human Rights: We respect and uphold human rights in all our social-related operations, advocating for the protection of basic human rights and actively working to prevent any violations.; ; Diversity and Inclusion: We will maintain a diverse and inclusive work environment that fosters equal opportunities, respects individual rights, and promotes employee well-being. We believe that a diverse workforce enriches our company culture and enhances our ability to innovate and excel. We do not tolerate any form of discrimination, harassment, or exploitation within our organization.; ; Responsible Labor Practices: We uphold responsible labour practices and adhere to fair employment standards. We ensure fair wages, reasonable working hours, and opportunities for career growth and development for all our employees.; ; Responsible Supply Chain: We will engage in responsible supply chain practices, collaborating with suppliers and partners who uphold similar values and principles. This includes ensuring that our suppliers also adhere to ethical labour practices and treat their employees with fairness and dignity.

  Wellbeing

  Evoke Technologies is a leading technology and consulting services provider, committed to integrating Environmental, Social, and Governance (ESG) principles into its operations, decision-making processes, and interactions with stakeholders.; ; Well-being and Safety: We value the well-being and safety of our employees, clients, and the communities in which we operate. We are committed to providing a safe and secure workplace where our employees can thrive.; ; Safe Work Environment: We are committed to creating a safe and healthy work environment for our employees, providing them with adequate training, resources, and support to ensure their physical and mental well-being. We also actively promote a healthy work-life balance to support their overall quality of life.; ; Community Development: We support initiatives that improve education, healthcare, sustainability, and social welfare, aiming for a better future in the communities we serve.

Pricing

• Price: £190.00 to £925 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at abignall@evoketechnologies.com. Tell them what format you need. It will help if you say what assistive technology you use.