SOFTWAREONE UK LIMITED

AWS Migration Acceleration Programme

SoftwareOne helps you accelerate your cloud migration journey with a phased approach that ensures migration success. Our migration methodology is underpinned by the AWS Migration Acceleration Programme (MAP). AWS MAP accelerates cloud transformation and reduces the cost of migration. We work with you to identify critical workloads for migration.

Features

• Tailored migration plan aligning with business objectives and technical requirements
• Hands-on support from AWS experts throughout the migration journey.
• Assessment of current environment, identifying workloads suitable for migration.
• Migration readiness assessments to evaluate infrastructure, applications, and data.
• Cost estimation and optimization strategies for efficient resource allocation.
• Training and enablement programs to upskill teams on migration tools.
• Best practice guidance for secure and compliant migration processes.
• Migration tooling and automation to streamline migration activities and tasks.
• Proven methodologies and frameworks for successful migration execution
• Ongoing support post-migration, ensuring smooth transition and optimization.

Benefits

• Accelerates migration timelines, reducing time-to-market for applications and services
• Minimizes migration risks with expert guidance and best practice methodologies
• Optimizes costs through efficient resource allocation and cloud-native architecture
• Enhances scalability, enabling seamless scaling of resources to meet demand.
• Improves agility, facilitating rapid deployment and iteration of applications.
• Strengthens security posture with built-in security features and compliance controls.
• Increases innovation opportunities by leveraging advanced cloud services and technologies.
• Enhances performance and reliability with scalable and resilient cloud infrastructure.
• Streamlines operations with automated processes and infrastructure management tools.
• Drives business transformation, enabling digital innovation and competitive advantage

£5 a unit

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at technology-products.uk@softwareone.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

982864811873812

Contact

Tom Hook
+44 203 005 0238
technology-products.uk@softwareone.com

Planning

• Planning service: Yes
• How the planning service works: Our Technical Advisor services provide advice on technical, architectural decisions, and governance to leverage new or changed AWS services to increase performance, and security, and availability. Technical Advisor services also provide insight and advice into the current AWS configuration, identifying areas for review or potential AWS cost reduction. SoftwareONE will also work with the customer to ensure environments are designed and built securely and will offer Architectural advice on third party high level designs as necessary.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with: Amazon Web Services

Training

• Training service provided: Yes
• How the training service works: Our Technical Advisor and Service Success Manager will be appointed to each customer to provide additional consultancy and workshops as required. Consultancy available includes training of staff relating to AWS.
• Training is tied to specific services: Yes
• Services the training service works with: Amazon Web Services

Setup and migration

• Setup or migration service available: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: SoftwareONE Managed Cloud Compute monitors the health of your Cloud Infrastructure and proactively identifies issues that may impact performance. SoftwareONE proactively seek to remediate any issues before Failure. Remediation is managed through SoftwareONE’s Managed Cloud Compute’s change control process. ; We use API and Agent monitoring of Compute and Network resources to get full visibility of all resources, availability and health status. Backup Agents to protect (virtual) machines and databases; SoftwareONE Managed Cloud Compute monitors a well-defined set of items covering Windows and Linux systems as well as AWS PaaS services. Bespoke monitoring requests are accommodated on a case by case basis as part of the standard service.; SoftwareONE’s integrated Anti-Malware solution actively manages, monitors and update anti-malware deployed across all managed Microsoft Operating System Environments (OSE’s).

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
  • Other
• Other security services:
  • Plan, configure, implement and support the security of virtual servers
  • For AWS environment, including on-premise data centers
  • 24/7 managed security service, using Trend Micro Deep Security.
• Certified security testers: Yes
• Security testing certifications: Other
• Other security testing certifications: Security Vendor accreditations, e.g. Trend Micro Security Experts.

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Hosting or software provided by a third-party organisation
• How the support service works: SoftwareONE offers end-to-end management of a customer’s public cloud environments in Amazon Web Services, from low-level design and build through to business as usual technical operations and reporting. Services include:; Professional IT service management (Incident / Request / Change / Problem Management); ; 24x7 Security & Network Operations Center; ; Proactive health monitoring; ; Incident response, unlimited break-fix support; ; Cloud native API and Agents-based monitoring; ; Vulnerability check, malware protection, backup management and self-service restore capabilities;; Patching and whitelistening, automated and scheduled deployments;; Event-based task automation and self-service catalog for faster deployment;; PyraCloud platform – policy/cost management, cost optimisation recommendations, budget and threshold;; Backup your data and provide you the control to restore on-demand.

Service scope

• Service constraints: None

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: • Severity A – 30m response; • Severity B – 2h response; • Severity C – 4h response
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Support levels: SoftwareONE Managed Cloud Compute’s ITSM services operates 24 hours a day, 7 days a week, 365 days a year. Customers are able to raise Service requests manually through telephone, email or web portal.; ; All Service Requests are managed through strict Service Level Agreements based on Request priority:; • Severity A – 30m response; • Severity B – 2h response; • Severity C – 4h response.; ; We offer one level of support for all customers. A Service Success Manager and Technical Advisor are assigned to each customer, offering regular Service Reviews as well as escalation management for issues as required.

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: AWS

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: TÜV SÜD South Asia Private Limited
• ISO/IEC 27001 accreditation date: 26/12/2026
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Covid-19 recovery
  • Tackling economic inequality

  Covid-19 recovery

  At SoftwareOne, we are committed to making a positive impact on society beyond our core services. As part of our G-Cloud service provision, we will continue to actively engage with in-house volunteering initiatives, including our “Harmony Day” programme. We intend to address fighting Climate Change by: Our team recognizes the urgent need to combat climate change. Through our Harmony Day programme, we encourage employees to volunteer their time and skills toward environmental causes. We have previously organised tree-planting days and are looking to collaborate with new environmental organisations. By dedicating some of our our Harmony Days to climate-related projects, we contribute directly to reducing carbon emissions, promoting sustainable practices, and raising awareness about environmental issues.

  Tackling economic inequality

  At SoftwareOne, we are committed to making a positive impact on society beyond our core services. As part of our G-Cloud service provision, we will continue to actively engage with in-house volunteering initiatives, including our “Harmony Day” programme. We intend to address economic inequality by: As part of our commitment to social value, we will channel our Harmony Day efforts toward addressing this issue. Our Social Value lead will look to engage our public sector team with volunteering organiations that support marginalised communities, low-income families, and individuals facing economic hardships. Whether it’s mentoring underprivileged youth, providing job readiness workshops, or supporting food banks, our team will aim to contribute to reducing economic disparities through volunteering days.

Pricing

• Price: £5 a unit
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at technology-products.uk@softwareone.com. Tell them what format you need. It will help if you say what assistive technology you use.