Bentley Systems (UK) Limited

OpenFlows WaterSight

OpenFlows WaterSight brings SCADA, GIS, hydraulic modeling,
and customer information into a connected data environment, delivering cost-effective operations strategies in real time. A scalable environment provides your entire utility access to critical system and individual asset performance information, observed from measurements and analytically derived, which enhances operations, maintenance, and decision-making.

Features

• Network Monitoring
• Water Audit
• Event Management
• Real-time Simulation
• Individual pump or total pump station performance evaluation
• Tank Assessment
• Set up alerts
• User customizable reporting

Benefits

• Real-time, Actionable System Insights for Water Supply and Distribution Infrastructure
• Proactive Network Monitoring and Management
• Identify where the water is going and at what cost
• Pump Performance and Energy Management
• Identify trends in tank operation
• Early Warning and Emergency Management
• Real-time model results assessment with 24 hour forecast
• Easy Administration - Thematic Displays
• Customizable PowerBI Reports for insightful visualization and improved business outcomes

£17,824 an instance a year

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud@bentley.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

982948420952263

Contact

Nick Niknam
+44 7766 388848
gcloud@bentley.com

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Yes, but can also be used as a standalone service.
• Cloud deployment model: Hybrid cloud
• Service constraints: Service experienced by end user depends on several parameters: * Internet bandwidth * Data structure * Graphics capacity of computer or device * Resource availability * Maintenance schedule
• System requirements: All requirements covered with the offered service

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Response times are covered by an SLA and are based on priority. P1 - Availability Support 24x7 - Response 1 hour - Resolution Worked continuously until resolved - Update Interval - 1 hour P2 - Availability Support 24x5 - Response 2 Business Hours - Resolution 1 Business Day – Update Interval 4 hours P3 - Availability Support 24x5 - Response 4 Business Hours - Resolution 10 Business Days - Update Interval 1 Business Day P4 - Availability Support 24x5 - Response 8 Business Hours - Resolution Mutually Agreed - Update Interval Mutually Agreed
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: No
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: A standard SLA is included with the subscription. Bentley offers a Recurring Advancement Services Program which is a tailored offering to achieve your ever-evolving desired business outcomes by advancing your digital workflows using Bentley applications.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Upon termination of your OpenFlows WaterSight Subscription, Bentley will deactivate any remaining user accounts and provide an export of the Subscriber’s data as stated above. Unless otherwise requested, Bentley will delete all copies of the Subscriber’s data from its servers within two (2) weeks of being notified that the Subscriber has successfully read the files, or within four (4) weeks of the data being provided if no confirmation or associated Service Request is received. If required, Bentley can provide Professional Services to assist in the migration of the data to a new service provider for an additional fee which will be determined based on the scope of requirements.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Upon termination of your OpenFlows WaterSight Subscription, Bentley will deactivate any remaining user accounts and provide an export of the Subscriber’s data as stated above. Unless otherwise requested, Bentley will delete all copies of the Subscriber’s data from its servers within two (2) weeks of being notified that the Subscriber has successfully read the files, or within four (4) weeks of the data being provided if no confirmation or associated Service Request is received. If required, Bentley can provide Professional Services to assist in the migration of the data to a new service provider for an additional fee which will be determined based on the scope of requirements.
• End-of-contract process: Upon termination of the Service, Bentley will deactivate any remaining Subscriber accounts and upon written request provide an export of Subscriber’s data in a standard, generally accepted electronic form within ten (10) business days, and places no restrictions on its use by the Subscriber. Unless otherwise requested, Bentley will delete all copies of Subscriber’s data from its servers within two (2) weeks of being notified that the Subscriber has successfully read the files, or within four (4) weeks of the data being provided if no confirmation or associated Service Request is received. ; Note: it may take up to an additional 30 days for back-ups of that data to expire.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: Browser-based access to all services and functionality
• Accessibility standards: None or don’t know
• Description of accessibility: OpenFlows does not have specific accessibility tunings built-in but uses what comes with the operating system the client system is using.
• Accessibility testing: Not applicable
• API: Yes
• What users can and can't do using the API: Users can access APIs at https://connect-watersight.bentley.com/swagger/index.html
• API documentation: Yes
• API documentation formats: Other
• API sandbox or test environment: Yes
• Customisation available: No

Scaling

• Independence of resources: System is scalable based on number of users and all systems are monitored in real time. Critical parts are logically separated.

Analytics

• Service usage metrics: Yes
• Metrics types: Usage statistics are provided within a quarterly report. These reports include SLA statistics, including uptime and Service Request resolution
• Reporting types:
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: In-house
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: The system has multiple options to export graphs, time-series information and other data.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • PNG
  • WaterGEMS
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • XLSX
  • SHP
  • WaterGEMS
  • Other data types that WaterGEMS connects to ODBC/SQL/Access etc

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • Other
• Other protection between networks: HTTPS
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • Other
• Other protection within supplier network: Logging of service, user, file integrity monitoring, and network intrusion detection are logged and correlated to detect suspicious network behavior. Bentley and Azure provide tools to protect against data leaks. IT tools such as CrowdStrike are used to detect suspicious activity and protect against data leaks.

Availability and resilience

• Guaranteed availability: 99.9%, assured by contractual commitment. Service credits when service availability drops below SLA level in a month.
• Approach to resilience: All services are deployed in a fully redundant configuration within fully redundant data centres meaning that any failure of equipment, service provider or software service will result in zero, or minimal, impact to the overall service.
• Outage reporting: Planned and unplanned outage notification emails are sent to registered users for affected systems.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Access to management features within the user interface is controlled by permissions within the application.
• Access restriction testing frequency: At least once a year
• Management access authentication: Other
• Description of management access authentication: Access to management features within the user interface is controlled by permissions within the application.

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications: Within the scope of Bentley's SOC2 Type II report

Security governance

• Named board-level person responsible for service security: No
• Security governance certified: No
• Security governance approach: Ongoing development and support of OpenFlows WaterSight follows Bentley best practices and procedures, but the specific application does not currently fall under the scope of Bentley ISO compliance.
• Information security policies and processes: All Bentley colleagues are required to review and acknowledge Bentley's Information Security Policy upon hire and thereafter annually. The policies themselves are emailed out at least annually and reside permanently on Bentley's intranet site for quick retrieval.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Configuration and Change Management follow the ITIL framework and policies and procedures are documented with various security standards. All SaaS offerings go through a cloud approval process and are scanned for vulnerabilities prior to production.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Vulnerability management is conducted through various technologies internal and external to the Bentley network. Threats are identified using industry standard listings and patches/updates are applied at least monthly or as needed based on criticality.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Numerous other third-party products such as Antivirus, Antimalware, IPS and EDR, operational on selected systems under the scope of ISO27001 and SOC2 certifications. Compromises are analysed and put through the incident management process for investigation. Response time depends on the severity of the compromise.
• Incident management type: Supplier-defined controls
• Incident management approach: The Incident management process covers all aspects of a potential incident from start to finish with defined procedures and colleague involvement. Common events are handled depending on severity, users have multiple methods of reporting and reports are provided as part of the incident management procedure.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Bentley is more than a software company — we are engaged members of the global community dedicated to advancing the world’s infrastructure. Our success is determined by the skills, dedication, and involvement of extraordinary Bentley colleagues and users around the world. ; Advancing infrastructure is key to addressing climate change and other environmental challenges and is essential to sustaining economies and improving quality of life. We are proud to support this essential work of our users through our products and expertise in infrastructure engineering software. ; Bentley has been focused on sustaining and advancing infrastructure since our founding. Building on our 40-year history of positive impact, we are embedding Environmental, Social, and Governance (ESG) priorities across our business. ; ; Bentley embraces our responsibility for minimizing our environmental impact. We seek to reduce our footprint even as we work to increase the size of our handprint. Through many measures, we are working to reduce carbon emissions across our operations, advance a strong climate strategy, and fortify the culture of sustainability within our global teams. ; Bentley’s Environmental Policy (https://www.bentley.com/legal/environmental-policy/) governs our enterprise environmental management practices and details our commitment to environmental responsibility, including the ways in which we expect our colleagues, visitors, vendors, and suppliers to help drive progress towards our environmental goals and priorities. We aim to be a model for best practices in environmental stewardship and in 2023 took addition steps to reduce the environmental impacts in our business. ; ; In 2023, Bentley:; • Received SBTi approval for near-term (2030) decarbonization targets.; • Developed and launched two Bentley-specific educational pathways courses on sustainability for colleagues.; • Expanded our environmental management team and monitoring solutions.; • Implemented a new travel platform to monitor related emissions in real time and inform our Travel with Purpose Policy.

  Covid-19 recovery

  Our colleagues are essential in driving Bentley’s continued success. Our talent strategy focuses on creating an environment where our colleagues can develop their careers in an inclusive and engaging workplace – one where they feel energized to realize their full potential and talents while making a positive impact by advancing the world’s infrastructure. Our Social strategy focuses on supporting our colleagues, who foster our innovative and welcoming culture, support our communities, and inspire future infrastructure professionals. ; ; In 2023, Bentley:; • Entered a first-of-its-kind partnership with Engineers Without Borders (EWB) International that includes five years of core funding and executive insights. ; • Launch of iTwin4Good and Your Voice, Your Action competitions, encouraging the next generation of infrastructure engineers. ; • Prioritized colleague wellness through two first-time events: OCTO Wellness Challenge and Mental Health Week. ; • USD 500,000 in STEM-related giving in the Bentley headquarters community ; ; The Infrastructure Empowered Workforce Plan (IEWP) is our global strategy enabling managers and colleagues to make responsible and effective choices on the right balance between working from the office and remotely. The IEWP strategy is built on these key principles: ; • A solid foundation of trust and accountability ; • A focus on support and flexibility ; • The belief that meaningful collaboration creates success for all of us ; ; In 2023, we formalized the IEWP strategy to ensure all colleagues had the flexibility to succeed whether working from home, in a Bentley office, or in a hybrid environment. Part of the process included launching a hardware update program where colleagues were equipped with state-of-the-art technology, regardless of where they were working from. Colleague feedback also led to plans for increased collaboration and meaningful connections both in person and virtually in 2024.

  Tackling economic inequality

  At Bentley, our colleagues come from many cultures and backgrounds. They are based in 45 countries around the world and speak 66 languages. All these colleagues contribute their own unique and valued perspectives that drive our success as an organization. We empower colleagues to be highly productive and own their work and careers by supporting an environment where all colleagues feel heard, valued, represented, and welcomed. ; ; We continue to expand and deepen our commitment to Diversity, Equity, and Inclusion (DEI) through programming, offerings, and partnerships that allow us to grow a more diverse, more inclusive, and more innovative workforce that is helping to shape the world’s infrastructure. ; While our priorities did not change in 2023, we focused more on supporting colleagues to take the lead in their own growth, leadership, and community-building efforts. We announced an increased budget for colleague resource groups and compensation for group leaders to show our appreciation for their incredible work in supporting a workplace that values belonging. Our renewed focus on philanthropy and impact encourages colleagues to look internally and extends their support for communities. ; ; Bentley’s Inclusion, Diversity, and Equity Alliance (IDEA) Program includes resource groups that allow colleagues to join peers from across the business and the globe to build community and foster diversity and inclusion. Since 2020, these colleague-led groups have provided a safe space for Bentley colleagues to have courageous conversations, propose changes to our culture, and create a sense of community. In 2023, IDEA programming continued to be a critical resource for support and education. Members of Bentley’s executive management have been key partners for providing access to resources and our leadership team. IDEA includes six colleague resource groups: OpenAbilities, OpenPride, People of Color in the U.S. (POCUS), Women at Bentley, Veterans at Bentley, and IDEA India.

  Equal opportunity

  Bentley is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, sex, sexual orientation, gender identity, disability, protected veteran status, religion, national origin, age, or any other protected characteristic. This commitment extends to all aspects of employment, including, but not limited to, hiring, placement, promotion, compensation, and training. EEO is the Law (https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf) and EEO is the Law Supplement (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf) documents provide additional information about your rights as an applicant under the law.; ; Bentley Policy on EEO, Affirmative Action and Pay Transparency Non-Discrimination - https://www.bentley.com/wp-content/uploads/Bentley-EEOAA-Statement-of-Policy.pdf; Bentley participates in e-Verify / Bentley participate in e-Verify / Right to Work Notice - https://www.bentley.com/wp-content/uploads/E-Verify-Poster.pdf

  Wellbeing

  Core to Bentley’s health and wellness programs is My Wellbeing, promoting health-related initiatives where the outcomes strengthen engagement so that colleagues around the world can share resources and ideas to inspire healthy living. ; ; In 2023, Bentley’s wellness programs focused on supporting the mental health of colleagues and ensuring a healthy work-life balance. We prioritized colleague wellness by reminding colleagues regularly to take time off to rest and unwind outside of work, facilitating our inaugural Bentley Mental Health Week, and continuing a focus on the Mental Health First Aid Program (https://mhfainternational.org/). Bentley Mental Health week encouraged self-reflection, highlighting real stories of mental health in the workplace, promoting internal and external resources, and encouraging team and individual activities focused on mental health. To further engage our colleagues, we encouraged colleagues to complete a Mental Health Awareness quiz and donated USD 500 to a qualified nonprofit mental health charity, chosen by a participating colleague. ; One popular wellness initiative posed the question: could 300 Bentley colleagues collectively walk, run, and cycle around the globe in a month? The goal of the first OCTO (Office of the Chief Technology Officer) Wellness Challenge was to get colleagues moving outdoors with the bonus that if they together travelled approximately 40,000 kilometers around the globe, Bentley would donate USD 5,000 to Water for People. Seventy-seven teams of colleagues participated, collaborating on a fitness app to share photos of inspirational locales, examples of #wellnessatwork, and engage in friendly competition. Colleagues met the initial 40,000-kilometer goal within 10 days. By the close of the month, participants had run the equivalent of 221 marathons, walked the length of the Great Wall of China six times over, and cycled the distance of the Tour de France nine times. The challenge embodied the #OneBentley spirit and raised USD 12,500 for Water for People.

Pricing

• Price: £17,824 an instance a year
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud@bentley.com. Tell them what format you need. It will help if you say what assistive technology you use.